4/5
GoogleRating only, no written review.
Trusted Agent profile · Kent
Oakwood Homes estate agents in Margate, Birchington and Herne Bay
★★★★★
766 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 766 reviews on two platforms, rated 4.7 out of 5 overall.
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Our offices
Oakwood Homes's three offices, most reviewed first. Each has its own page.
- Oakwood Homes MargateStockwell House, Cecil square, CT9 1BD681 reviews · 500 on Google (4.7)2 in the last 90 days
- Oakwood Homes Birchington4 Station Road, CT7 9DQ252 reviews · 70 on Google (4.7)0 in the last 90 days
- Oakwood Homes Herne Bay128A High St, CT6 5JY182 reviews · 1 on Google (4.0)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.
ESTAS winners in two years, the group and its branches: 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: CT7, SalesBirchington
2023 1 Best in Postcode ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: CT7, SalesBirchington
Source: ESTAS winners lists, as published, linked by year.
Reviews on Google
Showing 570 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
Googleeasy to navigate website when searching for properties would recommend Oakwood homes for offering a professional service
5/5
GoogleRating only, no written review.
Agent replied
Thanks David 😃 …
5/5
GoogleRating only, no written review.
Agent replied
Thanks Adam
1/5
GoogleTenants please watch out!!! Not only did Oakwood homes not check that our Landlord was legally compliant, which has caused us no end of problems and seriously disrupted the first 2 months of our tenancy, Oakwood homes also appear to have forgotten the 'Duty of Care' that they owe to tenants, irrespective of the fact that they can no longer charge tenants because of the Tenant Fees Act. The staff, especially Lorraine are great, but the senior Managers and Directors need to seriously review their policies for taking Landlords onto their books so as to ensure that those Landlords are legally compliant. Imagine how much better (& safer) the world would be for tenants knowing there is a letting agent who actually does put tenants (safety) first and properly vet Landlords? After all, us tenants are stringently vetted, so why are the Landlords not stringently vetted as well? Or does the money you get from Landlords override your duty of care to tenants? Until Oakwood homes remembers the duty of care that they owe tenants then they should change their logo to read "Putting (non-compliant) Landlords First"...
Agent replied
We note that your complaints were dealt with quickly and are pleased you appreciated the help from the Oakwood team.
1/5
GoogleAwful company. I would urge all Landlords/Ladies to take your custom elsewhere! They are not to be trusted on any level. Please beware!!! The lettings manager recently married the director of the company, therefore there is clearly a conflict of interest as there is nowhere to go if you are unhappy but the Ombudsman! Which, I didn't find out until too late, you will soon learn the Ombudsman is funded by the lettings companies they 'regulate'! Oakwood are correct that my complaint was not unheld and I learned what they are like the hard way.... I urge you to not do the same. Thanet Council will offer you better rates, service and peace of mind. Please feel free to respond again, Oakwood, I am more than happy to screenshot correspondence between us!
Agent replied
The Property Ombudsman did not uphold this Landlords complaints.
5/5
GoogleI'd like to say a huge thankyou to the lettings team at Oakwood, especially Stacey and Ethan for their efforts in securing our favoured property. After having to deal with our current tenancy and problematic landlord, they moved swiftly to get us into another suitable property forthwith. I have been in contact pretty much every day for the last few months and Stacey and Ethan have been very accommodating to our needs at a difficult and stressful time - now we are about to move into a new property and it has been a smooth process thanks to their efforts. Thank you guys 😁😁😁
Agent replied
Thanks for your feedback Liam - pleased we were able to help. Good luck in your new home.
5/5
GoogleWe recently sold our property through Oakwood Homes, the team were friendly, helpful and professional through the whole process. I would have no hesitation in recommending them to future customers.
Agent replied
Thanks for tour kind comments Sue - the one star doesn’t reflect your experience though! Have we done something wrong?
5/5
GoogleOakwood homes have been brilliant from first contact at looking for a property, taking note of your requirements and budget right through to the end. The whole team have been super friendly and helpful. Lorraine, Alex and Maddy have been brilliant with all their help Thank you
Agent replied
Thanks for your kind comments Emili.
5/5
GoogleWe received great service when looking to rent a property...I was amazed at how hard the staff work to help you. The staff were in constant communication with us, never left us wondering and were a great help with explaining the steps and everything included as this was our first time going through an estate agents due to poor service many years ago with a different agency. Kate, Lorraine and Nicky are particularly fantastic a real credit to the company.
Agent replied
Thanks so much for your comments Duane it is really appreciated. Well done team!
5/5
GoogleHonest and straightforward with no pressure unlike other estate agentsPositiveProfessionalism
Agent replied · 19 June 2024
Thanks for your feedback Emma
5/5
GoogleAlways friendly and ready to help
Agent replied
Thanks James
4/5
GoogleThe lettings team are incredibly helpful for first time private tenants; Lorraine was an integral part of us getting what we really wanted and made sure we understood every step, Leonie (pre-maternity leave) was lovely and bubbly which made it feel less intimidating when house checks were due and we cannot fault accounts which have been seamless. We have been renting through Oakwoods for almost 2 years now. Sometimes contact is a little slow since Leonie's mat-leave when asking about issues or whatever else but nothing too dire. The only thing we would question is the deposit requested for a pet which is half one month's rent which is 4 x what we actually paid to adopt our two cats!
Agent replied
Thanks for your feedback hope your future plans all work out ok.
5/5
GoogleHelpful, friendly, good service
Agent replied
Thanks Nick.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thanks Georgina
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thanks for your review David. Pleased we could help.
5/5
GoogleReliable and friendly service. Definitely one of the better letting agents I have had dealings with. Amy is very helpful.
Agent replied
Thanks for your feedback Guy. Hope your move goes well.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Oakwood Homes
Which Oakwood Homes office has the most reviews?
Margate has the most, with 681 reviews rated 4.7 out of 5, followed by Birchington with 252.
Where are the Oakwood Homes offices?
The three Oakwood Homes offices, by town:
- Birchington: 4 Station Road, Birchington, Kent, CT7 9DQ
- Herne Bay: 128A High St, Herne Bay, Kent, CT6 5JY
- Margate: Stockwell House, Cecil square, Margate, Kent, CT9 1BD
Has Oakwood Homes won any awards?
Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in one earlier year.
