5/5
GoogleRating only, no written review.
Agent replied
Thank you Simon
Trusted Agent profile · Kent
Oakwood Homes estate agents in Margate, Birchington and Herne Bay
★★★★★
760 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 760 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Oakwood Homes's three offices, most reviewed first. Each has its own page.
- Oakwood Homes MargateStockwell House, Cecil square, CT9 1BD675 reviews · 500 on Google (4.7)2 in the last 90 days
- Oakwood Homes Birchington4 Station Road, CT7 9DQ246 reviews · 70 on Google (4.7)0 in the last 90 days
- Oakwood Homes Herne Bay128A High St, CT6 5JY176 reviews · 1 on Google (4.0)0 in the last 90 days
Reviews on Google
Showing 570 reviews on Google only. Show every review
Google5/5
GoogleGreat service
Agent replied
Thanks Kim 🙏 …
5/5
GoogleDaisy Norton went above and beyond to help us. Many thanks
Agent replied
Really appreciate your feedback Barry thank you.
5/5
GoogleExcellent experience really helpful With any problems I had
Agent replied
We are pleased we could help Peter - thank you for your review
5/5
GoogleReally nice people to deal with very polite and friendly.
Agent replied
Thanks Mandi - hope your move all goes well 👏 …
5/5
GoogleRating only, no written review.
Agent replied
We appreciate your feedback Antonia!
5/5
GoogleRating only, no written review.
Agent replied
Great to see - thanks Chloe 👏 …
5/5
GoogleRating only, no written review.
Agent replied
Thanks Tallulah 👍 …
5/5
GooglePrompt action and response to my queries not only on the GAVL viewing but thereafter. Staff were very personable and supportive throughout the process.
Agent replied
Great to hear Sarah - thanks for your feedback. Hope all goes well with your move 🤞
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Agent replied
Hi Abigail - can you get in touch with us please as clearly we haven’t lived up to expectations and we’d love to know why! We can’t see that we have conducted business directly with you from our records? Thanks.
5/5
GoogleRating only, no written review.
Agent replied
Thanks Luke 👍 …
5/5
GoogleRating only, no written review.
Agent replied
Thanks Toby.
5/5
GoogleRating only, no written review.
Agent replied
Thanks Charlotte 👍 …
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thank you Simon
5/5
GoogleVery helpful and knowledgeable. Not at all pushy.
Agent replied
Thanks for your feedback Nat 👍
1/5
GoogleWhether was having emails completely ignored, or being told I'd get a call back, but never would. The customer service was horrible. Then they stole a deposit from me. Worst experience with a lettings agency I've had.
Agent replied
You have been advised to follow our complaints procedure, but we have not heard from you? Please contact us as requested.
1/5
GoogleHaving given the management opportunity to address specific issues raised the lame response was to blame everyone else other than the staff involved - poor response,poor professionalism could go on just hope that the detailed points raised have behind closed doors been addressed.
Agent replied
We are sorry you still feel this way. This complaint has been thoroughly investigated and we are satisfied with our response already outlined.
5/5
GoogleAlex was very helpful and consistent with helping me find a home for me and my family he kept me updated throughout the process of everything and very friendly too very happy with my experience was easy
Agent replied
Thanks Bonnie - we hope your move all goes well! Happy New Year.
1/5
GoogleIf you want a company to waste your time and steal money off you then look no further. I made an offer, it was accepted. Then less than a week before I was to take the flat the landlord suddenly pulled out, and Oakwood decided to steal the holding deposit from me with no good reason.
Agent replied
You have been advised to follow our complaints procedure, but we have not heard from you? Please contact us as requested.
5/5
GoogleRating only, no written review.
Agent replied
Thanks Darryl - happy new year!
5/5
GoogleRating only, no written review.
Agent replied
Thanks Colin. Merry Christmas.
5/5
GoogleRating only, no written review.
Agent replied
Thanks Gillian
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.
ESTAS winners in two years, the group and its branches: 2023, 2025.
ESTAS awards by year, 2023 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in Postcode (1)ESTAS Best in Postcode 2025
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
Source: ESTAS winners lists, as published, linked by year.
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Questions about Oakwood Homes
Which Oakwood Homes office has the most reviews?
Margate has the most, with 675 reviews rated 4.7 out of 5, followed by Birchington with 246.
Where are the Oakwood Homes offices?
The three Oakwood Homes offices, by town:
- Birchington: 4 Station Road, Birchington, Kent, CT7 9DQ
- Herne Bay: 128A High St, Herne Bay, Kent, CT6 5JY
- Margate: Stockwell House, Cecil square, Margate, Kent, CT9 1BD
Has Oakwood Homes won any awards?
Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches have also won 1 other industry award since 2023.
