5/5
GoogleBest place to rent from. All the staff members are lovely, friendly, answer all questions and really guid you through the process of everything. 10/10, 5 stars, the lot!!
Agent replied
So happy that you are pleased! Thanks Grungy 🙏 …
Trusted Agent profile · Kent
Oakwood Homes estate agents in Margate, Birchington and Herne Bay
★★★★★
760 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 760 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Oakwood Homes's three offices, most reviewed first. Each has its own page.
- Oakwood Homes MargateStockwell House, Cecil square, CT9 1BD675 reviews · 500 on Google (4.7)2 in the last 90 days
- Oakwood Homes Birchington4 Station Road, CT7 9DQ246 reviews · 70 on Google (4.7)0 in the last 90 days
- Oakwood Homes Herne Bay128A High St, CT6 5JY176 reviews · 1 on Google (4.0)0 in the last 90 days
Reviews on Google
Showing 570 reviews on Google only. Show every review
Google5/5
GoogleProfessional from begining to end. Highlt recommend. Best experience we've had with any letting agency.
Agent replied
Thanks Kerry 🙏
4/5
GoogleI think the agents themselves are great, friendly, hardworking. However the process which I would assume top management has created is not good. Livestream viewings of properties happen during working hours, or just before 5pm on a Saturday so I couldn't call after that particular viewing due to the office closing and then being full on at work come Monday. Luckily my mum was able to call and offer on a property for me, but if she was not available it would have been a real problem. I think this could be an unfair issue for many working tenants, and perhaps this current process needs to be reconsidered. Can there not simply be an online application that tenants fill in and then the agency gets back to them if the landlord wants to accept them?? I don't have time to be taking out half an hour at a time several times a week at the moment *during the working day* for livestreams and multiple phone calls. Like I've said, this is not a reflection on the staff themselves as they have been fab.
Agent replied
Thanks for your comments - we are always reviewing our processes to improve user experience and engagement, so your situation will be looked at.
5/5
GoogleAs a buyer my experience was over all really good. I wouldn’t hesitate to recommend Oakwood Homes and their employees. Buying a home is always stressful, and during covid unbelievably so. My first contact was honest and reliable, and kept her word. The agent that showed me around the home was also very helpful and honest. The progression agent turned out to be the most communicative and helpful person to push the sale through to completionPositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Thank you Sarah 🙏 …
5/5
GoogleRating only, no written review.
Agent replied · 25 November 2023
Thanks Boglarka 🙏 …
5/5
GoogleWe had a great experience with Oakwood Homes. The team members who dealt with us were friendly and professional throughout. Thoroughly recommend them.
Agent replied
Really good to hear - thank you Carrie and all the best in your new home. 🙏
5/5
GoogleRating only, no written review.
Agent replied · 30 September 2023
Thanks Daniel 👍 …
5/5
GoogleExcellent service. Highly recommend.
Agent replied
Thanks guys - we really appreciate it. Hope all goes well 🙏
5/5
GoogleWithout the help from the team at Oakwood Homes I believe we still wouldn't have completed on our property, a great team effort.
Agent replied
Glad we got there Scott! We all hope you are very happy in your new home. 🙏 …
5/5
GoogleIf it wasn’t for Craig’s diplomacy and dedication to getting my very tricky purchase over the line, we would have lost what is turning out to be a perfect home. I would totally recommend Oakwood Homes.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thanks Cathy - glad we have been able to help. And thank you for your review ⭐️
4/5
GoogleVery impressed with the friendly, helpful and efficient service. The team were always on hand to quickly answer and queries and provided excellent support and customer service during the stressful time of trying to find a flat to rent. Would definitely use them again and would recommend to others.PositiveResponsiveness, Quality, Professionalism
Agent replied
Thanks Edwina 🙏 …
5/5
GoogleI received such a lovely experience with Oakwood homes. Very polite, helpful and really made me feel at ease through accepting my new home and doing all the paperwork. Especially at these most difficult and stressful times due to the pandemic. I would highly recommend this company to absolutely anyone possible, as they were not rude, they were polite and I often had a laugh with them too. Very professional, and understanding. I had Alexander Baker and he has been a miracle worker for me as I stupidly turned down a property I got accepted for having changed my mind he was able to really get in there and change it all for me. And for that me and my son will be forever grateful as we now have our forever home and can start our new chapter of our life’s. And that’s all thanks to Oakwood Homes mainly Alexander Baker who is a huge credit to the company. Thankyou once again. And if you want to look for your new home to rent, buy or sell, then olio no further as you’ll not be let down here.PositiveResponsiveness, Professionalism
Agent replied
Thanks Sinead - we hope you are happy in your new home! 😃 …
5/5
GoogleEven though our purchase fell through, I still wanted to leave a positive review. I feel the level of service we received from everyone, but specifically Anita and Adam at the Margate branch, was exceptional. Lovely, professional and knowledgeable people who went out of their way to be helpful and timely in their communications.PositiveResponsiveness, Quality, Professionalism
Agent replied
Thanks Jane that’s great to hear - hope you have settled in well?
5/5
GoogleRating only, no written review.
Agent replied
Thanks Alex 🙏
5/5
GoogleRating only, no written review.
Agent replied
Thanks Cameron 🙏 …
5/5
GoogleRating only, no written review.
Agent replied
Thanks Jill 🙏 …
5/5
GoogleHighly recommended! Excellent all round service. Friendly, professional, and very efficient. Thank you all so much.
Agent replied
Excellent - thanks Michelle and all the best in your new home! 🙏
5/5
GoogleRating only, no written review.
Agent replied
Thanks Glenn 🙏 …
5/5
GoogleRating only, no written review.
Agent replied
Thanks Olette
5/5
GoogleRating only, no written review.
Agent replied
Great - thank you Ross 🙏 …
5/5
GoogleRating only, no written review.
Agent replied
Thanks Stracey 🙏 …
5/5
GoogleThe whole team dealing with lettings are always efficient and courteous. Always reply to queries quickly and give good all round advise
Agent replied
Thanks Simon really good to hear! 🙏 …
5/5
GoogleOakwood Homes are absolutely brilliant agents. Rented from them for the last three years. They have always been reliable and helpful. Highly recommend!!
Agent replied
Thanks Anthony - hope all is well with your home? 🙏 …
5/5
GoogleI've been with Oakwood Homes for over 6 years and always such a pleasure to deal with Kate there :)
Agent replied
We greatly value your business and comments - thanks Sarah 🙏
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.
ESTAS winners in two years, the group and its branches: 2023, 2025.
ESTAS awards by year, 2023 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in Postcode (1)ESTAS Best in Postcode 2025
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
Source: ESTAS winners lists, as published, linked by year.
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Questions about Oakwood Homes
Which Oakwood Homes office has the most reviews?
Margate has the most, with 675 reviews rated 4.7 out of 5, followed by Birchington with 246.
Where are the Oakwood Homes offices?
The three Oakwood Homes offices, by town:
- Birchington: 4 Station Road, Birchington, Kent, CT7 9DQ
- Herne Bay: 128A High St, Herne Bay, Kent, CT6 5JY
- Margate: Stockwell House, Cecil square, Margate, Kent, CT9 1BD
Has Oakwood Homes won any awards?
Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches have also won 1 other industry award since 2023.
