Trusted Agent profile · Kent
★★★★★
760 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 760 reviews on two platforms, rated 4.7 out of 5 overall.
Oakwood Homes's three offices, most reviewed first. Each has its own page.
Showing 570 reviews on Google only. Show every review
5/5
GoogleWe had a great experience with Oakwood Homes. The team members who dealt with us were friendly and professional throughout. Thoroughly recommend them.PositiveResponsiveness, Professionalism
Really good to hear - thank you Carrie and all the best in your new home. 🙏 …
1/5
GoogleHad nothing but issues Since moving into my flat with Oakwood in 2019. I was lied to about Multiple things before moving in. Within a week of moving In the Mice had made their first appearance, the damp and mould had started coming through the fresh paint they must have done to cover it up and lots of plug sockets were not working. The basement was full of rubbish that Oakwood had already been ordered to clear by Thanet council. Took over a year to get any of the problems sorted Maybe my fault partly for not checking for all these things, but I WAS NOT made aware of any issues. I was then told it would be down to me to get(pay for) a de humidifier and i would need to keep my heating on constant. I had to battle them to help with the costs of doing so. If you have to deal with Oakwood i wish you good luck, Avoid Nikki like the plague, she will not help if pushed she will only fight back and pass blame for any issues.NegativeQuality, Professionalism
5/5
GoogleThe team at Oakwood Margate has done exactly what they said they would and generated a quick sale during these very challenging times. Thank you Anita for being the glue that stuck all the bits together and help us through this difficult time. We are so pleased we chose Oakwood Homes.PositiveResponsiveness, Quality, Professionalism, Value
Your feedback is greatly appreciated Barry - thank you.
5/5
GoogleOakwood Homes were great to work with from start to finish. We rented a commercial premises from them, they listened to our criteria & found the perfect premises. Great liaison with landlords & highly efficient service from team at Oakwood HomesPositiveResponsiveness, Professionalism
Thanks Katie - we hope business will be good for you 👍 …
5/5
GoogleWe have been so pleased of the whole process from Oakwood Homes, from start to finish. They have been very efficient, organised and all the staff have great personalities. A special thank you to Kate, who has been absolutely fantastic!!PositiveProfessionalism
Thanks for your feedback Maxine - great to hear. Hope your move has all gone well. 🙏 …
1/5
GoogleThe tenancy team are very unhelpful and rude. A tenant for three years, had my property manager changed with no notice whatsoever only found out once they had left. Then had multiple rude encounters with my new property manager. Even after leaving simple phone calls were answered rudely and incredibly unprofessional especially as the new property manager is someone we never even met. No care whatever upon leaving. No follow ups given and no phone call to check the progress of our move and our needs (ie cleaners gardeners etc). Not present when handing keys back and when calling to arrange collection of post the property manager was extremely rude and dismissive as though we were no longer her issue. Told post was re diverted to new address, yet when calling to check the status of that it had been returned to sender. We were blamed for poor the work by their own workmen during our tenancy and we’re also initially billed for one sock being left in the property upon end of tenancy. Huge lack of communication with staff and lack of interest in the people paying for their services. Wouldn’t return under any circumstance #jokewoodNegativeResponsiveness, Quality, Professionalism, Value
Hi Evie - We are very sorry to hear this as it is far from the service we deliver as can be seen from all our other reviews. Someone will be in touch today to see what’s gone wrong and what we can do to help.
5/5
GoogleAn excellent experience beginning to end. Although we experienced, (as many do it seems) a torrid relationship with our conveyancing company, Oakwood were not only sympathetic in acting for their client, they also actively pushed our solicitors to resolution. Would be happy to recommend for both purchasing and sale.PositiveResponsiveness, Professionalism
Thanks Steve - we hope all goes well with your future plans.
5/5
GoogleThe team at Oakwood Homes are very friendly and professional at the same time. I have been a tenant with them for about a year or so, and in that time they have ensured that my requests have been fulfilled. Recently had carpets fitted to the property and received an excellent service. I have reported issues i.e. tap replacement and this was replaced within an appropriate time scale. Communication with Oakwood is excellent and I am confident that this will continue as long as I remain a tenant with them.PositiveResponsiveness, Professionalism
Thanks Julie, so pleased you are happy. 🙏 …
5/5
GoogleRating only, no written review.
Thanks for your review Robert 🙏 …
5/5
GoogleAlways enjoy working with Oakwood. The team is supportive and always go above and beyond to create a great experience.
Great to hear - thanks Augusta 🙏
5/5
GoogleOakwood Homes Margate were always very responsive to our questions and also really helped us push our solicitors to take action. They also reassured us throughout the process.
So pleased to have been able to help. Thanks Steph 🙏 …
4/5
GoogleStaff are all very friendly and helpful, communication is always easy and replies to queries are very quick. ANy work required Oakwoods find sensible quotes with trusted workmen and forward them for approval, all work has been carried out in excellent condition
Thanks Matt
5/5
GoogleEfficient, helpful, experienced staff
Thank you Petra 🙏 …
5/5
GoogleRating only, no written review.
Thanks Richard 🙏 …
5/5
GoogleRating only, no written review.
Thank you Daniela 🙏 …
5/5
GoogleRating only, no written review.
Thanks Dave
5/5
GoogleFantastic service from beginning to end , friendly staff make you feel welcome . This is the second time using them to sell a property
Thanks Marilyn we really appreciate your business. Hope all works out well with your future plans. 🙏 …
5/5
GoogleWe absolutely loved dealing with the whole team and are so grateful for the speed that they managed to secure our new flat!
Great to hear thanks Dani 🙏
5/5
GoogleThank you so much for all your help in the purchase of our new home. Because of your hard work we now have a place to call our own. So appreciated!
Hope you will be happy there Merian 👏
5/5
GoogleAlways excellent service. Quick to respond to any issues and resolve those issue effectively. Have been superb at finding suitable tenants for my property with a fast turn around between tenants.
🙏 …
5/5
Google‘FANTASTIC...….the best local agent by far. Knowledgeable, always happy to help and nothing ever seems too much trouble. Used them for a couple of years and wouldn't take my business anywhere else. If you need to sell, buy or let these are the guys to speak to’
Thanks Craig. 🙏 …
5/5
GoogleI have dealt with numerous staff at Oakwoods and the over riding feeling I get is that they genuinely care about you and your business. I only have one property managed by them but I am made to feel important and any issues with the property/tenant are dealt with promptly and efficiently. I feel very relaxed knowing they are across what can often be the complex world of letting out a property. Peace of mind is worth an awful lot.
Thank you Glyn 🙏 …
5/5
GoogleThe sales team at Oakwood are so friendly and professional. No nonsense like I experience with some other estate agents, they were very helpful with the purchase of my property
Thanks Charlotte 🙏 …
5/5
GoogleRating only, no written review.
Thanks Amy 🙏 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.
ESTAS winners in two years, the group and its branches: 2023, 2025.
ESTAS awards by year, 2023 to 20252025 1 Best in Postcode ESTAS 2025 winners
2023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Margate has the most, with 675 reviews rated 4.7 out of 5, followed by Birchington with 246.
The three Oakwood Homes offices, by town:
Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches have also won 2 other industry awards since 2023.
