1/5
GoogleUnwanted door knocking to sell my house, IF I WANT YOU TO SELL MY HOUSE DO YOU NOT THINK I WOULD HAVE CALLED YOU IN THE FIRST PLACE! Unprofessional cowboy tactics that were frowned upon in the 1980's and 1990's!
Trusted Agent profile
Oakheart Property estate agents in Sudbury, West Mersea and Bury St. Edmunds
★★★★★
392 reviews across 3 offices and 3 platforms
Oakheart Property has three offices, in Sudbury, West Mersea and Bury St. Edmunds. Together they have 392 reviews on three platforms, rated 4.7 out of 5 overall.
138
Reviews on Google
All 3 offices
3
Reviews on Facebook
All 3 offices
251
Reviews on Trustpilot
Business-wide
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Our offices
Oakheart Property's three offices, most reviewed first. Each has its own page.
- Oakheart Property Sudbury18A Market Hill, CO10 2EA305 reviews · 58 on Google (4.8)6 in the last 90 days
- Oakheart Property West Mersea34a Barfield Road, CO5 8QT289 reviews · 42 on Google (4.7)6 in the last 90 days
- Oakheart Property Bury St. Edmunds8 St. Johns Street, IP33 1SQ287 reviews · 38 on Google (4.8)6 in the last 90 days
Awards
Industry awards
Oakheart Property branches are among the ESTAS 2026 winners.
ESTAS 2026: 2 Best in Postcode across two branches.
- Best in PostcodeESTAS Best in Postcode 2026: CO10, SalesSudbury
- Best in PostcodeESTAS Best in Postcode 2026: CO5, SalesWest Mersea
ESTAS winners in two years, the group and its branches: 2026, 2025.
ESTAS awards by year, 2025 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: CO10, SalesSudbury
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Reviews on Google
Showing 138 reviews on Google only. Show every review
Google5/5
GoogleOakhart were incredible for my entire experience from day 1 of enquiring to see the property up until today where the contracts were exchanged. Annalise specifically was extremely helpful and always cheerful when we spoke. Big fan, would and will recommend.
5/5
GoogleRecently started renting my first property with Oakheart and my agent Nathaniel has made this moving process nothing short of simple as much as he can do. We’ve had a lot of tight corners to navigate but he has been there to help the whole way through with his quick responses, fast thinking, and persevering attitude since the viewing. This is my first property on my own and haven’t really had any idea but he has been outstanding at showing me the ropes and guiding me through each step, I couldn’t have done it without ya mate. After dealing with other problematic estate agents who had given up, Oakheart has been a breeze and Nathaniel really had been a breath of fresh air, so thank you. Lewis.
5/5
GoogleGreat service from start to finish from West Mersea Oakheart, communication was consistent and thorough, provided good advice and always a welcome whether by phone or in person. Thoroughly recommend if you are thinking of putting your house on the market.
5/5
GoogleNathaniel was an absolute joy to work with in searching for our house. He was kind, knowledgeable and made the entire process simple. I could not recommend him enough.
5/5
GoogleRating only, no written review.
5/5
GoogleHuge thank you to Dan Keen and the team at Oakheart for recently helping me with my house purchase! Having someone easily contactable 7 days a week made the whole process a lot smoother!
5/5
GoogleWe were shown around some properties in West Mersea by Antonia, she is very helpful and very professional. Really lovely polite manor, and a credit to the company.
1/5
GoogleHorrendous, if you are thinking of renting through Oakheart, don’t! They are my managing agents and have failed to repair any issues. The property I am renting has been deemed inhabitable and we have been met with nothing but disrespect. They still expect us to live in these conditions and suffer weeks and weeks worth of work. I cannot put into words how awful this has been. To the point I have had to request a termination. Not even a 1 star. Here are some photos.
Agent replied · 28 May 2025
Hi Megan, We totally understand your frustration with the maintenance delays. We wanted to give you a quick, transparent update on what's been happening behind the scenes. Despite our best efforts to schedule repairs in mid-December, our contractor ran into some challenges and couldn't get into the property until just last week. We know how important it is to get these issues sorted quickly, and we want you to know that both we and your landlord are fully committed to resolving this. As a gesture of goodwill, we've already offered you the option to move out without any additional charges. We hope this helps ease some of the stress around the situation. If you'd like to chat more about this or have any questions, please don't hesitate to give us a call at 01206 803 303. We're here to help and want to make sure you're taken care of. Thanks for your patience! Best wishes, Oakheart Lettings - Property Management Team
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic team, Zav, Liam and Antonia are very dedicated and knowledgable. Highly recommend.
5/5
GoogleExcellent all round service, achieving a quick sale for the asking price. The estate agent was friendly, helpful, positive and diligent in all his dealings with us. Thank you.
5/5
GoogleChloe from Oakheart helped us sell our home. She was massively proactive and really worked hard to make the sale. Nothing was ever too much trouble and she seemed to be contactable at all hours including Sundays. An absolute gem of a person and lovely to deal with and we can’t recommend her enough. Thank you for everything Chloe.
5/5
GoogleWe were lucky enough to have Chloe as our Sales Agent. I can’t rate her highly enough. Nothing was too much trouble, she kept us informed of everything from day one, she was honest and efficient Chloe even answered messages I sent her when …
5/5
GoogleMy experience with Oakheart was very good, and even helped to make a better decision on a Solicitor to use. Would highly recommend using Oakheart. …
5/5
GoogleAbsolutely outstanding from start to finish, we will recommend them to anyone looking to buy/sell!
5/5
GoogleAlways at the end of the phone when I needed them, made the whole process stress free and could not fault the team! Thank you Oakheart!
5/5
GoogleThese are top of table, Stephen and his team went above and beyond from our initial viewing to actually getting our keys. …
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service! Would highly recommend.
5/5
GoogleI have phoned yourself the last couple of days about viewing properties you have up for sale. And I can only say what a lovely friendly bunch of employees you have. I wish all estate agents were as kind, helpful and friendly as you are.
5/5
GoogleBoth the sales and progression team have been incredible, I cannot recommend Oakheart enough
5/5
GoogleRating only, no written review.
5/5
GoogleGreat team. Very friendly and informative. Amy on sales progression team was absolutely great couldn't fault them or recommend them more
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Oakheart Property
Which Oakheart Property office has the most reviews?
Sudbury has the most, with 305 reviews rated 4.7 out of 5, followed by West Mersea with 289.
Where are the Oakheart Property offices?
The three Oakheart Property offices, by town:
- Bury St. Edmunds: 8 St. Johns Street, Bury St. Edmunds, IP33 1SQ
- Sudbury: 18A Market Hill, Sudbury, CO10 2EA
- West Mersea: 34a Barfield Road, West Mersea, CO5 8QT
Has Oakheart Property won any awards?
Yes. At the ESTAS 2026 awards its branches won 2 Best in Postcode awards. The group and its branches also won ESTAS awards in one earlier year.
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