Trusted Agent profile · Worcestershire
Verified
★★★★★
1,685 reviews across 2 offices and 3 platforms
Nicol & Co has two offices, in Worcester and Droitwich Spa (Worcestershire). Together they have 1,685 reviews on three platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 89 from sellers
We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ...Read all 79 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 16 from landlords
Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ...Read all 24 from tenants
Nicol & Co's two offices, most reviewed first. Each has its own page.
Showing 1,228 reviews on Google only. Show every review
5/5
GoogleLovely agency and staff. ABI helped us with the viewing, during and after moving in. Really impressed with the great customer services and attention we got all the way through renting process. Really loved and impressed with the gift to move in. Highly recommended and definitely will work with nicol&co for buying our own place
Thank you for the wonderful feedback, we hope you are enjoying your new home.
5/5
GoogleNichol & Co provided an excellent service and were efficient and pleasant throughout . While all the staff were very helpful we would particularly like to mention Karen and Leanne who helped to guide us through the daunting task of selling our late father's bungalow with efficiency and kindness.
Thank you for your lovely feedback, it is great to hear that we were able to assist you in such a positive way.
5/5
GoogleThis is our third experience of dealing with Nicol & Co. Twice for selling our property and once for buying a property. We were treated in a professional and friendly manner, and kept up to date with developments. Nicol & Co. is highly recommended by us. Thanks also to Leanne for the way she kept in touch with us.
5/5
GoogleFrom the initial valuation of the property the service given has been excellent. Have been kept well informed every step of the way on viewings, offers,progress etc. Have been selling the property as executors and have not had to worry about anything.John Powell and Leanne and all the staff have been excellent. Happy to recommend Nicol &Co Estate Agents.
5/5
GoogleThis time last month my partner and I were considering putting our house up for sale - we did what everyone tells you not to and fell in love with another house before ours had even been put on screen! We called Nicol & Co and asked them to come round to carry out a valuation, within 24 hours Matt Bennett was on our door step ready to get the ball rolling. Less than a week later our house was on the market, online, with viewings booked in. Matt couldn't have been more helpful, he was honest about what would and wouldn't improve our chances for a quick sale - all of which was completely right! And within a day of it being on with Nicol & Co it was sold. Great first offer, that we excepted and now we are moving into our dream home! I couldn't be more grateful to Matt Bennett and his colleagues. No doubt about it, I wouldn't use any other estate agent again.
Thank you so much for your wonderful review and feedback! It is great to hear this with regards to our staff and staff.
5/5
GoogleVery professional and friendly (very rare) service , we always felt that we are well looked after and important to them despite quite rocky road to completion (we sold our house three times!). Entire team at Nicol & Co were always very helpful and ready to provide best advise...and calm our nerves down when required - all in all 10/10! We would like to thank John, Natasha,Paul and Leanne for their service , big thanks !
5/5
GoogleThe entire team at Nicol & Co have been fantastic throughout the process of selling our home. Matt Bennett in particular was brilliant, keeping in contact throughout and helping sell our house in a matter of days. We wouldn’t want to use any other estate agent in future!
Thank you for your review, we love to hear great feedback and Matt is thrilled to have given you such a positive experience.
5/5
GoogleMy husband and I would like to pass on a huge thank you to Matt Bennett and the team at Nicol & Co for all their help and support over the last few months. We are absolutely thrilled with our new house and you all helped to make the process run as smoothly as possible, although there were times it got tricky and there were a few bumps along the road, you helped to support us and get the best possible outcome. It’s been a pleasure to get to know you. We would highly recommend you to anyone! Thank you.
Thank you so much for your wonderful feedback, it is great to hear that you are so pleased with the house and our service.
5/5
GoogleWe've just bought our new house through Nicol & Co and, having bought many houses over the years, I must say their service was outstanding. Starting with Gemma's quick witted intelligence in bringing this house to our attention, having shown us over one that didn't appeal ; and then Leanne's regular chasing of progress. But especially impressive was Matt Nicol's readiness to be personally involved and available at all hours and to get stuck in to real effect when things were going haywire. Very well done!
5/5
GoogleHave recently brought our first home using Nicol and Co and from the start they were so helpful. Leanne was always there to check on how we were or if we had any questions. She made a very stressful life passage a bit easier as we had someone there to help . She was very reliable and always returned our calls and emails. A massive thank you to Leanne and the team. Looking forward to possibly using this company again for any future homes :)
5/5
GoogleLeanne has been amazing in every aspect. She should be commended for the way she has dealt with the various agencies in selling and buying our home. Thank you!
5/5
GoogleLeanne has been amazing in every aspect. She should be commended for the way she has dealt with the various agencies in selling and buying our home. Thank you!
5/5
GooglePatient and understanding as well as a professional service . Special mention to Alice Leanne and Jo . Many thanks.
5/5
GoogleFirst year as a landlord and service I have received from Nicol & Co has been an experience I am proud to share and be an advocate of the business. Always friendly and quick to action which I find rare in most companies I deal with on a day to day, I feel the staff take accountability very seriously which to me shows their pride and passion. I personally have always dealt with Colette, who has delivered the customer service experience I have had in years. Professional, prompt and extremely knowledge in all aspects of her role. This company for lettings cannot come more highly rated for myself and I feel anywhere else would only be your loss.
5/5
GoogleBought a property through these guys and the service and speed to completion was excellent! Special thanks to Leanne and Matt for being on the case and securing us an excellent property! We will be back when we need your help again! Thank you, thank you, thank you! You've changed my view on estate agents 👍🏻😀 …
5/5
GoogleLeanne Fletcher was fantastic. My solicitor was extremely slow at getting back to me and Leanne continuously chased them up for me. She was really persistent and I don't think things would have been done as quick without her help. Other staff at nicol and co including Matt Bennett who dealt with our purchase were also very helpful, replying to emails and getting things done for us.
It's great to hear you had such a positive experience with our business, thank you for your wonderful feedback.
5/5
GoogleThis is our third experience of dealing with Nicol & Co. Twice for selling our property and once for buying a property. We were treated in a professional and friendly manner, and kept up to date with developments. Nicol & Co. is highly recommended by us. Thanks also to Leanne for the way she kept in touch with us.
5/5
GoogleThis time last month my partner and I were considering putting our house up for sale - we did what everyone tells you not to and fell in love with another house before ours had even been put on screen! We called Nicol & Co and asked them to come round to carry out a valuation, within 24 hours Matt Bennett was on our door step ready to get the ball rolling. Less than a week later our house was on the market, online, with viewings booked in. Matt couldn't have been more helpful, he was honest about what would and wouldn't improve our chances for a quick sale - all of which was completely right! And within a day of it being on with Nicol & Co it was sold. Great first offer, that we excepted and now we are moving into our dream home! I couldn't be more grateful to Matt Bennett and his colleagues. No doubt about it, I wouldn't use any other estate agent again.
Thank you so much for your wonderful review and feedback! It is great to hear this with regards to our staff and staff.
5/5
GoogleVery professional and friendly (very rare) service , we always felt that we are well looked after and important to them despite quite rocky road to completion (we sold our house three times!). Entire team at Nicol & Co were always very helpful and ready to provide best advise...and calm our nerves down when required - all in all 10/10! We would like to thank John, Natasha,Paul and Leanne for their service , big thanks !
Dear Rachael, I am very disappointed to read your review. I have reported all the faults mentioned to your landlord and will do my very best to get this resolved. The landlord has also agreed to an option for your tenancy to end early as discussed. Justin Branch - Lettings Director.
5/5
GoogleThe entire team at Nicol & Co have been fantastic throughout the process of selling our home. Matt Bennett in particular was brilliant, keeping in contact throughout and helping sell our house in a matter of days. We wouldn’t want to use any other estate agent in future!
Thank you for your review, we love to hear great feedback and Matt is thrilled to have given you such a positive experience.
5/5
GoogleRating only, no written review.
5/5
GoogleBest Estate Agents I ever dealt with.
5/5
GoogleRegular and accurate communication from Leanne which was much appreciated.
1/5
GoogleThe house that we rented, on face value, looked amazing. However underlying issues that were not expressed made this house a nightmare to live in. Communication with them was terrible, and when we finally had the chance to chat they were often rude. Do not go with Nicol and Co
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Nicol & Co is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2023, 2020, 2019.
EA Masters by year, 2023 to 20192023 3 awards EA Masters 2023 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Worcester has the most, with 1,146 reviews rated 4.9 out of 5, followed by Droitwich Spa with 748.
The two Nicol & Co offices, by town:
89 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
79 reviews from buyers, rated 4.9 out of 5 on average. For example, Keith wrote: "We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ..."
16 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
24 reviews from tenants, rated 4.6 out of 5 on average. For example, Ross wrote: "Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ..."
Yes. In The Trusted Agent 2026 awards, Worcester won Platinum and Droitwich Spa won Platinum. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 5 other industry awards since 2019.
