Trusted Agent profile · Worcestershire
Verified
★★★★★
1,672 reviews across 2 offices and 3 platforms
Nicol & Co has two offices, in Worcester and Droitwich Spa (Worcestershire). Together they have 1,672 reviews on three platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 89 from sellers
We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ...Read all 79 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 16 from landlords
Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ...Read all 24 from tenants
Nicol & Co's two offices, most reviewed first. Each has its own page.
Showing 1,228 reviews on Google only. Show every review
5/5
GoogleThe service I got from Nicol & Co was first class; very helpful and Olivia in particular could not have been more lovely and really helped me to find exactly what I was looking for in a property. I would highly recommend their service and 5 stars is absolutely deserved.
5/5
GoogleLeanne at Nicol & Co Worcester is brilliant! She was more than happy to answer all the questions I had . She kept me update through out the sales process and didn’t mind me ringing every other day for an update. Fantasic customer service . Thank you Leanne for all your help.
5/5
GoogleA big thankyou to Henry at Nicol & Co estate agents. A seemless, professional service from start to finish. Henry and Olivia were in constant communication with myself, to ensure that everything went as smooth as possible with my move to a new house. It is so nice to find an honest, trustworthy, caring yet professional estate agent and always with a big smile ( Henry ). Keep up the good work both of you.
5/5
GoogleA huge thank you to Leanne, Dominique, Aaran and all of the team at Nicol & Co for achieving a great price for us and for progressing the sale quickly and smoothly. We highly recommend Nicol & Co for their professional, friendly and thorough service.
5/5
GoogleI am moving to Worcester from London so I got in touch with Nicol & Co's Henry and Olivia to help me find a place which I can call home with my family. We had several viewings in one day and at the end of the day we were happy to have found a place we liked. Henry and Olivia were very helpful, professional and answered all our questions and put us to ease. We are looking forward to moving into our new home soon.
5/5
GoogleVery helpful, I'm glad my sale was going through Nicol & Co, they were very helpful and kept me updated at every step of the way. Sales Progressor Leanne made sure she kept on top of everything so I didn't have to worry or chase anything myself.
5/5
GoogleIn my opinion of Zoe is that she is a very pleasant and positive person and kept her promise and sold our property at a acceptable price. Everything went like clockwork and she kept us up to date with everything so that we knew where we stood,and we are both pleased that we chose Nichol&co to get the job done. All the staff worked together as well. Well done everyone especially Zoe 👍👍👍👌👌👌
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the service that Zoe has provided you with. We are delighted that the sale completed smoothly for you.
4/5
GoogleLeanne Fletcher at Nicol & Co. was very helpful through out the house buying process. Unfortunate the chain broke down and after a month of negotiations, we walked away from the sale. Would be happy to use Nicol & Co. in the future.
5/5
GoogleI cannot recommend Nicol & Co enough they have been amazing from the get go. A special mention to our Valuation Specialist Dominique & Leanne our sales progressor they were both brilliant from the get go. Nothing was to much trouble, they went above and beyond to help us throughout the whole process. Thank you to you all!
5/5
GoogleLeanne at Nicol & Co has been brilliant. She has kept pushing to keep the sale if my house going through. She even organised builder to do work for me. Thank you Leanne for all your hard work.
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the service that Leanne has provided you with.
5/5
GoogleI would just like to say how helpful and professional Joanne was recently in helping my wife and I find a new home. Joanne is one of the most enthusiastic estate agents I have had the pleasure to meet and work with. I would have absolutely no problem in recommending Nicol & Co and in particular Joanne herself to find a new home for any one who requires help and assistance. Trevor Pearce
5/5
GoogleAfter a long drawn out house sale (not the fault of Nicol & Co), I have to thank Leanne for her superb service in keeping the momentum going. She kept me sane during the process and did everything she promised to do and kept me informed every step of the way. A real asset to the company. Thank you again Leanne. You are a star.
5/5
GoogleNicol & Co field a highly professional team which has proven to be most effective. Robin McKenzie handled our sale, finding a buyer in just 5 days. Throughout the process I was consulted and kept fully informed. I can not recommend Robin and her colleagues more highly.
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the professional service that Robin has provided.
5/5
GoogleAlexandra Bennett understood my requirements quickly, and was professional and efficient in showing me properties, one of which I am now buying. She has followed up courteously, and has been a pleasure to liaise with. I highly recommend Nicol & Co, based on my experience with Alexandra.
5/5
GoogleFrom 1st contact to wrapping up the sale all the Nicol & Co staff were 1st rate. Making everything clear and understandable, they kept me informed the whole way and were great at keeping everything moving as both parties wanted a quick sale. Their recommended partner solicitors MFG were also very good.
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the service provided.
5/5
GoogleI have just began renting my first property with Nicol & Co Letting Agency. I was able to view the property soon after I expressed my interest, and Henry was extremely helpful in answering any questions I had at the viewing, as well as resolving any concerns I had throughout the renting process. Additionally, Samantha managed to rectify a problem I had with my rent payment schedule, for which I am thankful. Considering I was worried about renting my first property, the staff at Nicol & Co have made it a smooth and simple process. Thank you!
5/5
GoogleFrom the offset buying our home has been a great experience with Nicol & Co. A big part of that was thanks to Dan Westwood who persevered and listened to our needs suggesting different houses until we found the one. The communication has been prompt and everyone I've dealt with was friendly and helpful. I would definitely recommend Nicol & Co and Dan Westwood.
5/5
GoogleWe have used Nicol & Co to manage the letting of our property over the past 3 years. We have received very good service, particularly with Samantha Green as the Lettings Team Leader. We can fully rely on them to complete the day-to-day admin of property management and we greatly benefit from their expert knowledge, particularly during times of numerous legislation changes. Thank you!
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the service that Samantha has provided you with. We are delighted to be managing the letting of your property.
5/5
GoogleNicol & Co provided a first class service from start to finish. Tom Jackson handled my initial offer and, once accepted, Leanne Fletcher took over and made my property purchase easy and stress free. Highly recommended!
5/5
GoogleThe professionalism and service by Both Henry & Olivia at Nicol & Co Worcester has been a breath of fresh air compared to other agencies I've recently dealt with. From start to finish they both have been extremely knowledgeable, helpful and kept me fully informed of progress. I have no hesitation in recommending Nicol & Co due to the way both have helped me with my move
5/5
GoogleWhen we decided to sell our property we invited a number of local Agents round. The service proposition and understanding of the local property market presented to us by Dominique was head and shoulders above the other Agents. The marketing material produced was of a high quality and really did represent our property well, it would have certainly contributed to a sale on the third viewing. The service provided by Nicole & Co includes regular updates on the chain, negating the need to call our Solicitor. Another great service is assistance to complete the daunting property questionnaire, this was done on an evening in our home. Having someone guide you through and explain the questions definitely helps. This ensured everything was ready to present to our Solicitor once we accepted our offer. When looking for our new home we engaged with Gemma, who understood our requirements in terms of what our next property needed to offer. She sent through relevant properties that met our requirements, as opposed to other Agents who we registered our interest with, despite spending time explaining what we were looking for they sent us details of properties which were not suitable. I suspect we were just added to a mailing list and received everything regardless of suitability. You have to expect selling and buying a property to be stressful, however I am convinced this is reduced when you partner with the likes Nicole & Co. I would, without question, recommend the services of Nicole & Co based on my experience.
Dear Sam, I would like to thank you personally for the time you have taken to review the company. I hope that your review will give others comfort if they are considering their agent choices. Thank you once again on behalf of all of the team you met & dealt with. Best wishes Matt Nicol
5/5
GoogleNicol & Co have a very professional procedure in place to handle property sales. All of their staff's communication throughout the marketing and sales process is fantastic. I'd like to give particular thanks to Leanne for her helpfulness and diligence!
5/5
GoogleWe were delighted with our house buying experience with Nicol & Co, especially the help that Alexandra Bennett gave to us. She gave us helpful suggestions and input as we looked around houses and listened carefully to our needs. In fact, she suggested that we viewed the house that we ultimately bought. Alexandra has been helpful and supportive throughout.
5/5
GoogleI have been absolutely delighted by the service that I have had from Nicol&Co. From the first communication with Olivia Taylor my enquiries were handled efficiently, professionally and always with a friendly manner. I have received regular updates by Olivia as to the progress of my application, and at very short notice, my tenancy was secured in time for me to move in before Christmas. Many thanks to Olivia for making a period of change and uncertainty a little easier. Merry Christmas to all the team from a very happy tenant!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Nicol & Co is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2023, 2026.
EA Masters by year, 2019 to 20232023 3 awards EA Masters 2023 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Worcester has the most, with 1,133 reviews rated 4.9 out of 5, followed by Droitwich Spa with 736.
The two Nicol & Co offices, by town:
89 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
79 reviews from buyers, rated 4.9 out of 5 on average. For example, Keith wrote: "We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ..."
16 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
24 reviews from tenants, rated 4.6 out of 5 on average. For example, Ross wrote: "Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ..."
Yes. In The Trusted Agent 2026 awards, Worcester won Platinum and Droitwich Spa won Platinum. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 5 other industry awards since 2019.
