Trusted Agent profile · Scotland
Verified
★★★★★
679 reviews across 6 offices and 3 platforms
Neilsons Solicitors and Estate Agents has six offices, in Edinburgh (three offices), Bonnyrigg, South Queensferry and City of Edinburgh (Scotland). Together they have 679 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Neilsons Solicitors and Estate Agents's six offices, most reviewed first. Each has its own page.
Showing 623 reviews on Google only. Show every review
5/5
GoogleFantastic service from the get go. The team at Neilsons are more than professional they are friendly and most definitely approachable . I would absolutely recommend these guys …
Thanks for taking the time to leave such a lovely review, Ian! We are so glad to her that you found our team friendly, approachable and professional. I have passed your lovely comments on to the team, and we look forward to working with you again in the future!
5/5
GoogleI received great, attentive service from Diane and Gillian and the rest of the team, particularly as things were going right up to the wire. Great advice and support received throughout the transaction and were always there to answer my …
Thanks for this lovely 5 star review! We are so pleased to hear that you found the service from our Bonnyrigg team supportive and attentive, and that they were always there to answer questions. We have passed your comments onto Diane, … More
5/5
GoogleWe used Neilsons for the sale of our flat and were very satisfied with their excellent processes from the start until the final sale. We were also able to track our process using the Neilson IT Portal giving us an …
Thank you for this lovely 5 star review, Duncan! We are so glad that you were satisfied with Neilsons service through the process of your flat sale. We are pleased to hear you enjoyed using our unique online client portal to keep track of … More
5/5
GoogleWe had the best experience with Neilson's. The whole team were so helpful and patient with us being first time buyers and the experience being completely new to us. Would recommend to anybody! Special thanks to Diane, Sheila and Gillian, …
Thank you for this lovely review, Abby! We are so glad that you found our Bonnyrigg team so helpful during your purchase transaction, and we have passed your lovely comments on to the team. Congratulations on purchasing your first home, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleLovely people, helpful and genuine. Buying or selling a house can be incredibly stressful and we've had conveyancers in the past who seemed like robots. Neilsons were the opposite - treated us like actual humans, explained things clearly …
Thank you for taking the time to leave this review. We are so pleased that you found the service from our team personal, responsive and helpful during your transaction. Hopefully you will be in a position to proceed with your purchase in the future, and we would be delighted to assist you with any further enquiries!
5/5
GoogleI have bought and sold many homes in the past 40 years and was very apprehensive about selling and the stress it would bring. This was my first time using neilsons and can honestly say it is the best experience I have ever had. The …
Thank you for this lovely 5 star review, Mary. We are so pleased to hear that you had such a positive selling experience, and that you found the service received to be the best you have ever had! We look forward to working with you again in the future, should you require our services.
5/5
GoogleI bought my first home with Neilson's which completed recently. Neilson's were really helpful at every step, answering my questions and reassuring me during moments of first time buyer anxiety! I worked mostly with Louise Wright and she was …
Thanks for this lovely 5 star review, Deborah! We are so pleased to hear that your purchase transaction went smoothly and you found the team reassuring and responsive throughout. I have passed your kind words onto Louise and the rest of our … More
5/5
GoogleThe Neilsons Team helped us secure our first home. They did a brilliant job at walking us through the process and answering all of our questions. What impressed us the most, was their persistence chasing our bank when the mortgage was …
Thanks for leaving this lovely review, Benjamin. We are so happy to hear that you were pleased with the service you received from our team during your purchase transaction. Glad to hear it all went through on time in the end, and … More
5/5
GoogleWe recently used Nielsons for the sale of our home and highly recommend. The service received from the outset was excellent. Professional yet friendly. Quick to turn around marketing materials etc and did a great job arranging all the …
Thank you for this lovely review, Lisa! It is so great to hear that you were pleased with the service received from our team. We have passed your lovely comments on to the team, and we look forward to working with you again in the future!
5/5
GoogleNeilsons sold our Edinburgh listed building three bedroom apartment in 16 days and from start to finish the service they provided was first class. All of our dealings with their office were met by personal, friendly, efficient and helpful …
Thank you so much for this really lovely review, Morag! It is so wonderful to read such great feedback about our team, and we really appreciate you taking the time to share this. I have passed your kind comments on to Diane and the rest of … More
1/5
GoogleVery unprofessional. Sometimes arrogant. They committed a number of clerical errors, such as misspelling our names even in the formal contracts. They did not provide essential documents like the title deeds and the certificate of the …
4/5
GoogleMany thanks to Kara and her team for helping me completed my first house purchase. They are very professional and provide excellent services. …
Thanks for this lovely review, Sihao. We are so pleased to hear that you found the service from Kara and our Picardy Place team excellent and professional. Congratulations on purchasing your first home! We look forward to working with you again in the future should you require our services!
5/5
GoogleDo you want to buy in Edinburgh, but live in England? The systems are different, but Anthony and Kara will make your move possible with ease and no trouble. I couldn’t be physically in Edinburgh and got from the espc website the list for …
Thank you so much for this really wonderful review! We are so pleased to read such lovely feedback about Anthony and Kara at our City Centre branch, and we are so glad that they were able to assist you with your move from England. We have … More
5/5
GoogleLaura Bell (Trainee solicitor) has been phenomenal throughout the process of us buying a house. Clear and quick communication, professionalism, expert knowledge and expediency throughout the process. We were able to complete in a couple of …
Thanks for leaving this lovely review, Neil! Your feedback about Laura is so great to read, and we will be sure to pass this on to her and the rest of the team. Congratulations on purchasing your new home, and we look forward to working with you again should you need any further assistance in the future!
5/5
GoogleA hugely professional team at Neilsons, which I have used for both buying and selling. Their marketing team always follow up leads, which is impressive, and kept me well advised. On the conveyancing, solicitor, Marjorie Townsend, can't be …
Thank you so much for your 5 star review and kind words. We are delighted to hear that you have found us to be hugely professional, that we always followed up leads for the sale, and kept you well informed at all times. We are especially … More
5/5
GoogleI couldn't thank the girls at Neilsons enough while purchasing my first home. They kept me updated on everything that was going on and happily answered any questions asked as quickly as they could. Even when some issues occurred they …
Thanks for taking the time to leave this lovely review, Emma! We are so glad to hear that the staff at our Picardy Place branch kept you updated and reassured. Thanks again for your lovely review, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleFantastic service provided to date. Honest and straight up advice offered in early stages of considering whether to market my property. This was then followed up with pictures taken, survey completed and marketing pack all created within a …
Thank you so much for your 5 star review Sean. We are absolutely delighted to hear that you have found Neilsons to offer a fantastic service for your sale with professional and impressive marketing and advice throughout. We are really glad … More
5/5
GoogleHaving received excellent service from the Property Dept in selling my late fathers flat. I was then passed onto the legal side for the completion again first class efficient and professional treatment from Kara and Pauline. They kept in …
Thank you for this lovely review, Margaret! It is so nice to read such positive words about our Property Department, and the legal team at our Picardy Place branch. We are glad to hear that you were so pleased with the service received throughout your transaction, and we look forward to working with you again in the future!
5/5
GoogleNeilsons just helped us sell our Edinburgh flat and they were outstanding. So professional and friendly throughout. We were always clearly informed about who would be helping us at each stage of the process and they would be in regular …
Thank you so much for your 5 star review and kind words Jamie about your recent experience selling your flat with Neilsons. We are delighted to hear that you have found us to be outstanding and so professional and friendly throughout. We … More
5/5
GoogleMy wife and I bought a newly built flat in Edinburgh with the help of Neilsons. We hadn't bought a property in a long time and a lot of the processes had changed. There was no money laundering concerns in the late 80's I guess. As it was a …
Thank you for taking the time to leave such a great, detailed review, David. We really appreciate the feedback! We are glad to hear that you quickly got to grips with the document upload system, it is a great system but can seem daunting … More
5/5
GoogleWe used Neilsons to purchase our first home and would highly recommend them. Laura was there to answer any questions we had, regardless of how small or silly, and all communication was very clear. It was lovely to have her guiding us from …
Thank you for taking the time to leave this lovely review, Fran. We are so pleased to hear that you found the help received from Laura and Becky at our Picardy Place office so useful, and that your questions were always answered and … More
5/5
GoogleVery nice experience to deal with Neilsons solicitors and estate agents when buying our new home especially when it comes to ease of communications, advice and ongoing support throughput the whole purchase process. Many thanks to all the …
Thank you very much for your 5 star review Nazir. We are delighted to hear that you have found it a nice experience to deal with Neilsons especially in relation to ease of communications, advice and ongoing advice throughout, when buying … More
5/5
GoogleDealt with Neilsons solicitor before and now as well for sale and purchase of properties . Dave Marshall is unbelievably good guy and very professional. I hit every single bump on the process and support was as best as it can get . As long …
Thank you for leaving this review, Syed! We are so pleased that you found Dave Marshall and his team to be professional and supportive during your sale and purchase transaction. We look forward to working with you again in the future!
5/5
GoogleNeilsons have been great and I am so appreciative of the support they provided during the buying/selling processes. Every person I interacted with provided prompt responses to queries and they were very reassuring during stressful times. …
Thank you for taking the time to leave this lovely review, Lorna! It is so great to hear such nice feedback about our team. Congratulations on your sale and purchase! We look forward to working with you again in the future, should you require Neilsons' services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
1,210th of 18,569 UK offices
Top 10%
Trusted Agent award
1,673rd of 18,569 UK offices
Top 10%
Trusted Agent award
1,918th of 18,569 UK offices
Top 10%
Neilsons Solicitors and Estate Agents is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in six years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2019. A Negotiator Awards winner every year since 2019.
Negotiator Awards by year, 2024 to 20192024 1 Gold and 1 Silver The Negotiator Awards 2024 winners
2023 1 Silver The Negotiator Awards 2023 winners
2022 1 Gold The Negotiator Awards 2022 winners
2021 1 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Neilsons Solicitors and Estate Agents is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Send Neilsons Solicitors a message.
Edinburgh (24A Picardy Place) has the most, with 273 reviews rated 4.6 out of 5, followed by Edinburgh (162 St. Johns Road) with 214.
The six Neilsons Solicitors and Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Edinburgh won Gold, Bonnyrigg won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 7 other industry awards since 2019.
