Trusted Agent profile · Scotland
Verified
★★★★★
680 reviews across 6 offices and 3 platforms
Neilsons Solicitors and Estate Agents has six offices, in Edinburgh (three offices), Bonnyrigg, South Queensferry and City of Edinburgh (Scotland). Together they have 680 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Neilsons Solicitors and Estate Agents's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service received from all the staff I would definitely recommend Neilson for any legal work you need.
Thank you for taking the time to leave us a review, Derek! We are so pleased to hear that you had a positive experience using Neilsons, and we look forward to working with you again in the future!
5/5
GoogleVery helpful and responsive throughout the full purchase of my new home. I’d highly recommend Neilson’s and I’ll definitely be using them again for any further needs. Thanks again to Claire and Suzie in particular!
Thank you so much for taking the time to leave this review, James! It's great to hear such wonderful feedback about our team, and I have passed your comments on to Claire, Suzie and the rest of the team. Thanks again for choosing Neilsons, and congratulations on your new home! We look forward to working with you again in the future.
5/5
GoogleExcellent service from start to finish, from first survey and detailed offer to supporting me through the whole sales process and concluding the sale with excellent communication overall. Would definitely use Neilsons again and can wholeheartedly recommend the whole team for a job well done.
Thank you so much for taking the time to leave such a lovely review, Stefan! Its great to hear such lovely feedback about the team, and we are so pleased to hear you found the service received excellent from start to finish. We have passed your kind words on to the team, and look forward to working with you again in the future! 🙂 …
5/5
GoogleI recently purchased and sold properties with Neilsons. This is the third time I've worked with Neilsons and as always, the overall experience was excellent, with everyone professional and efficient. They were proactive in ensuring that everything was progressing and constantly kept me up to date so I always felt like I knew what was happening and the next steps required.
Thank you for taking the time to leave such a lovely review, Callista! We are so pleased to hear that you found the service received from the team professional and efficient. Thanks again for choosing Neilsons for a third time, and we look forward to continuing to work with you in the future!
5/5
GoogleI recently purchased a property with Neilsons. I found them very helpful and easy to deal with, particularly since my partner and I were first time buyers. Very fast responses and extremely knowledgeable. Thank you Katie and Suzie!
Thank you so much for taking the time to leave us such a lovely review, Kirsty! We have passed your kind comments on to Katie, Suzie and the rest of the team. Thanks again for choosing Neilsons and we look forward to working with you again in the future, should you require our services!
5/5
GoogleMade the whole process of buying my first home feel quick and easy. Would certainly use again and recommend to others.
Thank you so much for your 5 star review Hannah. We are delighted to hear that you found us to make the whole process of buying your first home feel quick and easy. We hope to work with you again in the future, should you require any further assistance. Thank you for choosing Neilsons and for recommending us!
5/5
GoogleI can't recommend Neilsons enough, Louise and the team were fantastic at processing a quick sale on my property. Everything was done smoothly and I was kept upto date at every stage of the process.
Thank you very much for your 5 star review Corrin! We are so pleased to hear that you found Louise and the team at Neilsons to be fantastic at processing a quick sale on your property with everything completed smoothly and updates at every … More
5/5
GoogleBuy a home is so stressful but Claire and Lynda from Neilsons were responsive in emails with all the questions I had, kept me in the loop at all times ! Excellent service from the team in Neilsons.
Thank you so much for taking the time to leave this lovely review, Jason! We are so pleased to hear such lovely feedback about the team, and we have passed your kind comments on to Claire, Lynda and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleVery happy buying process with Neilsons! Katie helped me highlight all the issues I needed to notice and always resolved all the problems promptly. Definitely recommend!
Thank you so much for taking the time to leave us a review, Zhan! We are so pleased to hear that you found the service from Neilsons prompt and helpful. We have passed your kind comments on to Katie and the rest of the team and we look forward to working with you again in the future, should you require our services.
5/5
GoogleI am pleased to furnish a favourable review. The personnel at Nelson worked diligently and without cessation for my benefit, providing me with all the necessary information, expounding every matter with patience and courtesy. I availed myself of their services for a property purchase.
Thank you for taking the time to leave us a review! Its great to hear lovely feedback about the team, and we have passed on your kind comments. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleThis was the second time I used Neilsons to buy and sell and both times they were very professional and helpful. The were always quick to respond to my questions and Lynda was extremely through in chasing the buyers as they kept asking for more time. Thank you Lynda for all your help!
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleNeilsons have been great at guiding me though my first property purchase. Every member of staff has been friendly, professional and informative. All communications were prompt and I was always able to discuss details over the phone if necessary. I look forward to working with them again in the future.
Thank you for taking the time to leave us a lovely review, Alexandra! We are so pleased to hear that you had such a positive experience using Neilsons to purchase your first home. We have passed your kind comments on to the team, and we look forward to working with you again in the future!
5/5
GoogleTerrific service. Has been a tumultuous experience selling our property and purchasing our new one but Neilson’s were with us every step of the way. Quick responses to any questions we had and always kept us fully up to date on what happens next, what we needed to do and what to expect from them. Would definitely recommend.
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleI was a first time property buyer in Scotland with little knowledge on the process and documentations involved. The team at Neilsons guided me through and the whole experience has been smooth and stress-free. A big thanks to the team!
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleExcellent service from a friendly and professional team
Thank you for taking the time to leave this review, Fred. We have passed your kind comments on to the team, and we look forward to working with you again in the future should you require Neilsons' services.
5/5
GoogleThanks to Kirsten Olverman for all your help and assistance, in our recent transactions. Very professional and helpful.
Thank you so much for taking the time to leave such a lovely review, Fiona. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future should you require our services!
5/5
GoogleNeilsons and in particular Kirsten Olverman have sold several properties for our family they have been friendly , professional & proactive I would highly recommend them
Thank you so much for taking the time to leave such a lovely review, Darren. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future should you require our services!
5/5
GoogleWill be recommending Neilsons to everyone I know and will be using next time for sure. Myself and others who have used only have great things to say! Really efficient and know what they are doing!
Thank you so much for leaving this lovely review, Graham. It's great to hear such wonderful feedback, and we have passed your kind comments on to the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleGreat service! I was very impressed with the attentiveness and personal service from Kirsten. Having been let down by another solicitor, I found Neilsons to be extremely helpful, informative and friendly. So much so that I hope to work together with them in the future.
Thanks for taking the time to leave this lovely review, Alexandra! It's great to hear such positive feedback about the team, and we have passed your comments on to Kirsten and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleThey’ve been absolutely fabulous from start to finish, including some really hard graft from Kirsten Olverman to help me take care of a major issue the purchaser’s bank were having, always with a friendly and kind word. I could not have sorted this transaction so quickly and smoothly without her and Neilsons’ help and support.
Thanks for taking the time to leave us a review, Justin! We are so pleased to hear that you had such a positive experience using Neilsons' services, and we have passed your kind words on to Kirsten and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future.
5/5
GoogleHighly recommend Neilsons. The service I received from Kirsten was faultless, and she was a pleasure to deal with. She was in constant contact with me, and provided me with valuable and sensible advice along the way. A "no nonsense" estate agent who gets the job done.
Thank you for leaving such a lovely review, Jillian! It's great to hear such lovely reviews about the team, and we have passed your kind comments on to Kirsten and the rest of the property department. Thanks again for choosing Neilsons, and we look forward to working with you again in the future should you require our services!
5/5
GoogleDelighted with our experience from Neilson’s from the start. Professional, helpful, friendly and honest advice from Lewis, Jade, Kirsten and Claire. We have felt completely at ease with them all handling the sale of our house, and the purchase of another. Would highly recommend using Neilson’s. Thank you!
Thank you for taking the time to leave such a lovely review, Joanne! We are so pleased to hear that you were delighted with the service received by our team during your sale and purchase transactions. We have passed your kind comments on to … More
5/5
GoogleI recently sold my flat and received outstanding service from the Neilsons’ team. They were on the ball from start to finish and really made everything stress and hassle-free for me. Very helpful, prompt and efficient all with a friendly manner! Many thanks to everyone, Kirsten, Claire, Megan, Katie, Jade, Denise, Dianne, Dave and Kevin. Hope I didn’t miss anyone! I would highly recommend using Neilsons. Thank you!
Thank you so much for taking the time to share your positive experience with the Neilsons' sales team David! It's wonderful to hear that you received outstanding service throughout the process of selling your flat. It sounds like our team were truly dedicated to making the experience stress-free and hassle-free for you. Your kind words about their helpfulness, promptness, efficiency, and friendly manner are a testament to our commitment to providing top-notch client service. Thank you for choosing Neilsons. If you ever need assistance in the future, don't hesitate to reach out to us.
5/5
GoogleGreat service from the beginning. I was kept bang up to date throughout the selling process, everything was taken care of professionally and speedily and I got lots of useful hints, tips and advice. EXCELLENT! and HIGHLY RECOMMENDED!
Thank you so much for taking the time to leave such a lovely review, David! We are so pleased to hear your great feedback about our team and thanks again for choosing Neilsons. We look forward to working with you again in the future, should you require our services!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
1,210th of 18,569 UK offices
Top 10%
Trusted Agent award
1,673rd of 18,569 UK offices
Top 10%
Trusted Agent award
1,918th of 18,569 UK offices
Top 10%
Neilsons Solicitors and Estate Agents is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in six years, the group and its branches: 2019, 2021, 2022, 2023, 2024, 2025. A Negotiator Awards winner every year since 2019.
Negotiator Awards by year, 2019 to 20242024 1 Gold and 1 Silver The Negotiator Awards 2024 winners
2023 1 Silver The Negotiator Awards 2023 winners
2022 1 Gold The Negotiator Awards 2022 winners
2021 1 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Neilsons Solicitors and Estate Agents is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Send Neilsons Solicitors a message.
Edinburgh (24A Picardy Place) has the most, with 273 reviews rated 4.6 out of 5, followed by Edinburgh (162 St. Johns Road) with 214.
The six Neilsons Solicitors and Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Edinburgh won Gold, Bonnyrigg won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 7 other industry awards since 2019.
