1/5
GoogleAwful experience. Totally untrustworthy. 2 members of staff in Folkestone office giving false information. Would never use this company
Trusted Agent profile · Scotland
Verified
Neilsons Solicitors and Estate Agents in Edinburgh, Bonnyrigg, South Queensferry and 1 more
★★★★★
680 reviews across 6 offices and 3 platforms
Neilsons Solicitors and Estate Agents has six offices, in Edinburgh (three offices), Bonnyrigg, South Queensferry and City of Edinburgh (Scotland). Together they have 680 reviews on three platforms, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Neilsons Solicitors and Estate Agents's six offices, most reviewed first. Each has its own page.
- Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)24A Picardy Place, EH1 3JT273 reviews · 223 on Google (4.8)11 in the last 90 days
- Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)162 St. Johns Road, EH12 8AZ214 reviews · 163 on Google (4.8)23 in the last 90 days
- Neilsons Solicitors and Estate Agents Bonnyrigg72 High Street, EH19 2AE186 reviews · 134 on Google (4.9)9 in the last 90 days
- Neilsons Solicitors and Estate Agents South Queensferry37 High Street, EH30 9HN157 reviews · 106 on Google (4.9)7 in the last 90 days
- Neilsons Solicitors and Estate Agents City of Edinburgh142 St Johns Road, Edinburgh, EH12 8AY, EH12 8AY51 reviews · 0 on Google4 in the last 90 days
- Neilsons Solicitors and Estate Agents Edinburgh (142 St Johns Road)142 St Johns Road, EH12 8AY1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 623 reviews on Google only. Show every review
Google1/5
GoogleI have let my property through this company for the past 12 months upon checkout which I have to pay for my property has been left in a diabolical state. Yet they have continued to do viewings and wondered why nobody has taken the property. …
5/5
GoogleReally happy with Neilsons with their support, advice and professionalism all the way, from Amy's initial visit to the house to Kirsten as our negotiator. Would recommend.
Agent replied · 11 June 2024
Thank you for your kind words and recommendation, Jane! We’re thrilled to hear that Amy and Kirsten provided excellent support and professionalism throughout your experience. Thanks again for choosing Neilsons!
5/5
GoogleI am so pleased with the service Neilsons have provided me when selling my house. Kirsten was 5 star from start to finish - always friendly and positive, kept me in the loop with any progress and made me feel reassured that selling my home was in good hands! Thank you Kirsten, I really appreciate all of your help!
Agent replied · 13 May 2026
Thank you for taking the time to leave us a lovely review, Jade! It's so great to hear such positive feedback about the team, and we have passed your kind comments on to Kirsten and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleGreat team to work with. Very pleased with the outcome.
Agent replied · 14 June 2024
Thank you so much for your 5 star review. We were delighted to work with you too - thank you for instructing us. We hope to work with you again in the future, should you require any further assistance :)
5/5
GoogleGreat service received from all the staff I would definitely recommend Neilson for any legal work you need.
Agent replied · 14 June 2024
Thank you for taking the time to leave us a review, Derek! We are so pleased to hear that you had a positive experience using Neilsons, and we look forward to working with you again in the future!
5/5
GoogleVery helpful and responsive throughout the full purchase of my new home. I’d highly recommend Neilson’s and I’ll definitely be using them again for any further needs. Thanks again to Claire and Suzie in particular!
Agent replied · 14 June 2024
Thank you so much for taking the time to leave this review, James! It's great to hear such wonderful feedback about our team, and I have passed your comments on to Claire, Suzie and the rest of the team. Thanks again for choosing Neilsons, and congratulations on your new home! We look forward to working with you again in the future.
5/5
GoogleExcellent service from start to finish, from first survey and detailed offer to supporting me through the whole sales process and concluding the sale with excellent communication overall. Would definitely use Neilsons again and can wholeheartedly recommend the whole team for a job well done.
Agent replied · 14 June 2024
Thank you so much for taking the time to leave such a lovely review, Stefan! Its great to hear such lovely feedback about the team, and we are so pleased to hear you found the service received excellent from start to finish. We have passed your kind words on to the team, and look forward to working with you again in the future! 🙂 …
5/5
GoogleI recently purchased and sold properties with Neilsons. This is the third time I've worked with Neilsons and as always, the overall experience was excellent, with everyone professional and efficient. They were proactive in ensuring that everything was progressing and constantly kept me up to date so I always felt like I knew what was happening and the next steps required.
Agent replied · 14 June 2024
Thank you for taking the time to leave such a lovely review, Callista! We are so pleased to hear that you found the service received from the team professional and efficient. Thanks again for choosing Neilsons for a third time, and we look forward to continuing to work with you in the future!
5/5
GoogleI recently purchased a property with Neilsons. I found them very helpful and easy to deal with, particularly since my partner and I were first time buyers. Very fast responses and extremely knowledgeable. Thank you Katie and Suzie!
Agent replied · 13 May 2026
Thank you so much for taking the time to leave us such a lovely review, Kirsty! We have passed your kind comments on to Katie, Suzie and the rest of the team. Thanks again for choosing Neilsons and we look forward to working with you again in the future, should you require our services!
5/5
GoogleMade the whole process of buying my first home feel quick and easy. Would certainly use again and recommend to others.
Agent replied · 14 June 2024
Thank you so much for your 5 star review Hannah. We are delighted to hear that you found us to make the whole process of buying your first home feel quick and easy. We hope to work with you again in the future, should you require any further assistance. Thank you for choosing Neilsons and for recommending us!
5/5
GoogleI can't recommend Neilsons enough, Louise and the team were fantastic at processing a quick sale on my property. Everything was done smoothly and I was kept upto date at every stage of the process.
Agent replied · 14 June 2024
Thank you very much for your 5 star review Corrin! We are so pleased to hear that you found Louise and the team at Neilsons to be fantastic at processing a quick sale on your property with everything completed smoothly and updates at every … More
5/5
GoogleBuy a home is so stressful but Claire and Lynda from Neilsons were responsive in emails with all the questions I had, kept me in the loop at all times ! Excellent service from the team in Neilsons.
Agent replied · 14 June 2024
Thank you so much for taking the time to leave this lovely review, Jason! We are so pleased to hear such lovely feedback about the team, and we have passed your kind comments on to Claire, Lynda and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleVery happy buying process with Neilsons! Katie helped me highlight all the issues I needed to notice and always resolved all the problems promptly. Definitely recommend!
Agent replied · 14 June 2024
Thank you so much for taking the time to leave us a review, Zhan! We are so pleased to hear that you found the service from Neilsons prompt and helpful. We have passed your kind comments on to Katie and the rest of the team and we look forward to working with you again in the future, should you require our services.
5/5
GoogleI am pleased to furnish a favourable review. The personnel at Nelson worked diligently and without cessation for my benefit, providing me with all the necessary information, expounding every matter with patience and courtesy. I availed myself of their services for a property purchase.
Agent replied · 14 June 2024
Thank you for taking the time to leave us a review! Its great to hear lovely feedback about the team, and we have passed on your kind comments. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleThis was the second time I used Neilsons to buy and sell and both times they were very professional and helpful. The were always quick to respond to my questions and Lynda was extremely through in chasing the buyers as they kept asking for more time. Thank you Lynda for all your help!
Agent replied · 14 June 2024
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleNeilsons have been great at guiding me though my first property purchase. Every member of staff has been friendly, professional and informative. All communications were prompt and I was always able to discuss details over the phone if necessary. I look forward to working with them again in the future.
Agent replied · 14 June 2024
Thank you for taking the time to leave us a lovely review, Alexandra! We are so pleased to hear that you had such a positive experience using Neilsons to purchase your first home. We have passed your kind comments on to the team, and we look forward to working with you again in the future!
5/5
GoogleTerrific service. Has been a tumultuous experience selling our property and purchasing our new one but Neilson’s were with us every step of the way. Quick responses to any questions we had and always kept us fully up to date on what happens next, what we needed to do and what to expect from them. Would definitely recommend.
Agent replied · 14 June 2024
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleI was a first time property buyer in Scotland with little knowledge on the process and documentations involved. The team at Neilsons guided me through and the whole experience has been smooth and stress-free. A big thanks to the team!
Agent replied · 14 June 2024
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleExcellent service from a friendly and professional team
Agent replied · 11 June 2024
Thank you for taking the time to leave this review, Fred. We have passed your kind comments on to the team, and we look forward to working with you again in the future should you require Neilsons' services.
5/5
GoogleThanks to Kirsten Olverman for all your help and assistance, in our recent transactions. Very professional and helpful.
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a lovely review, Fiona. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future should you require our services!
5/5
GoogleNeilsons and in particular Kirsten Olverman have sold several properties for our family they have been friendly , professional & proactive I would highly recommend them
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a lovely review, Darren. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future should you require our services!
5/5
GoogleWill be recommending Neilsons to everyone I know and will be using next time for sure. Myself and others who have used only have great things to say! Really efficient and know what they are doing!
Agent replied · 11 June 2024
Thank you so much for leaving this lovely review, Graham. It's great to hear such wonderful feedback, and we have passed your kind comments on to the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleGreat service! I was very impressed with the attentiveness and personal service from Kirsten. Having been let down by another solicitor, I found Neilsons to be extremely helpful, informative and friendly. So much so that I hope to work together with them in the future.
Agent replied · 11 June 2024
Thanks for taking the time to leave this lovely review, Alexandra! It's great to hear such positive feedback about the team, and we have passed your comments on to Kirsten and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
Neilsons Solicitors and Estate Agents, Bonnyrigg
1,210th of 18,569 UK offices
Top 10%
Trusted Agent award
Neilsons Solicitors and Estate Agents, Edinburgh
1,673rd of 18,569 UK offices
Top 10%
Trusted Agent award
Neilsons Solicitors and Estate Agents, South Queensferry
1,918th of 18,569 UK offices
Top 10%
Industry awards
Neilsons Solicitors and Estate Agents is among The Negotiator Awards 2025 winners.
- SilverThe Negotiator Awards 2025: Regional Agency of the Year, Scotland
Negotiator Awards winners in six years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2019. A Negotiator Awards winner every year since 2019.
Negotiator Awards by year, 2024 to 2019
2024 1 Gold and 1 Silver The Negotiator Awards 2024 winners
- GoldThe Negotiator Awards 2024: Regional Agency of the Year, Scotland
- SilverThe Negotiator Awards 2024: Estate Agency of the Year (Medium)
2023 1 Silver The Negotiator Awards 2023 winners
- SilverThe Negotiator Awards 2023: Regional Agency of the Year, Scotland
2022 1 Gold The Negotiator Awards 2022 winners
- GoldThe Negotiator Awards 2022: Regional Agency of the Year, Scotland
2021 1 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
- SilverThe Negotiator Awards 2021: Regional Agency of the Year, Scotland
- Highly CommendedThe Negotiator Awards 2021: Medium Estate Agency of the Year
2019 1 Gold The Negotiator Awards 2019 winners
- GoldThe Negotiator Awards 2019: Regional Agency of the Year, Scotland
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
EA Masters
Neilsons Solicitors and Estate Agents is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
Source: Best Estate Agent Guide 2027 results, as published.
Want Neilsons Solicitors to help?
Send Neilsons Solicitors a message.
Questions about Neilsons Solicitors and Estate Agents
Which Neilsons Solicitors and Estate Agents office has the most reviews?
Edinburgh (24A Picardy Place) has the most, with 273 reviews rated 4.6 out of 5, followed by Edinburgh (162 St. Johns Road) with 214.
Where are the Neilsons Solicitors and Estate Agents offices?
The six Neilsons Solicitors and Estate Agents offices, by town:
- Bonnyrigg: 72 High Street, Bonnyrigg, EH19 2AE
- City of Edinburgh: 142 St Johns Road, Edinburgh, EH12 8AY, City of Edinburgh, EH12 8AY
- Edinburgh (142 St Johns Road): 142 St Johns Road, Edinburgh, Scotland, EH12 8AY
- Edinburgh (162 St. Johns Road): 162 St. Johns Road, Edinburgh, EH12 8AZ
- Edinburgh (24A Picardy Place): 24A Picardy Place, Edinburgh, EH1 3JT
- South Queensferry: 37 High Street, South Queensferry, EH30 9HN
Has Neilsons Solicitors and Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards, Edinburgh won Gold, Bonnyrigg won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 7 other industry awards since 2019.
