5/5
GoogleFriendly, helpful and professional service. We bought a property through Naylor Powell and couldn’t be happier with the support they provided.
Trusted Agent profile
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Naylor Powell estate agents in Gloucester, Stonehouse and Newent
★★★★★
577 reviews across 3 offices and 2 platforms
Naylor Powell has three offices, in Gloucester, Stonehouse and Newent. Together they have 577 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
Naylor Powell's three offices, most reviewed first. Each has its own page.
- Naylor Powell GloucesterUnit C, The Barge Arm East, The Docks, GL1 2DQ204 reviews · 192 on Google (4.7)17 in the last 90 days
- Naylor Powell StonehouseRegent House, 1 Bath Road, GL10 2JD199 reviews · 187 on Google (4.9)0 in the last 90 days
- Naylor Powell Newent1 High Street, Newent, GL18 1AN198 reviews · 186 on Google (4.9)24 in the last 90 days
Reviews on Google
Showing 565 reviews on Google only. Show every review
Google5/5
GoogleVery professional and went over and above what I expected. The team really made the purchase of my first property very smooth. Highly recommended
1/5
GoogleAbsolutely disgusting company run by utter clowns. Not one of them knows how to let properties. Once you start renting you get completely neglected, they do no repairs, the phone numbers they give you incase of emergency do not answer at all. How these people have a company is completely beyond me. AVOID AT ALL COSTS.
Agent replied · 11 December 2024
Good Afternoon, please contact james.birt@naylorpowell.com to confirm the tenancy details. We have no record of issues of this nature and, it is not possible to identify you from your profile.
5/5
GoogleScott was incredibly helpful through a very stressful and long buying process! A genuinely nice estate agent!
5/5
GoogleThe team at Naylor Powell Stonehouse were so helpful the whole way through the process of buying our first house. Always friendly. Communication was excellent. Gave us advice and support all the way along. Highly recommend them!
Agent replied · 22 October 2024
Many thanks for your lovely words! It was a pleasure being able to help you in the process of buying your first home. Naylor Powell look forward to seeing you both around Stonehouse.
5/5
GoogleScott has gone above and beyond what anyone could wish for from their estate agent. We’ve gone through a very lengthy process of buying our first home, delayed due to probate issues and various other things. Scott has been on hand to update …
5/5
GoogleA great estate agent who will always represent you in a professional, efficient and friendly manner. Cannot recommend highly enough!PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
David, thank you so much for the kind words it was a pleasure helping you secure your purchaser. We wish you all the best for the future. Best wishes Naylor Powell Gloucester Docks.
5/5
GoogleWe've just completed on a flat and Leah was my key contact. I have to say she's been super professional and patient - the pandemic has resulted in the process being a little slower that usual, but she has been great in keeping us informed and also the vendor. We're going to use Naylor Powell as the letting agents, so fingers crossed we will be equally happy! (which I'm sure we will).PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
We are pleased to hear such positive feedback with regards to your purchase and look forward to helping you secure a new tenant shortly! Best wishes, Naylor Powell Gloucester Docks.
5/5
GoogleNaylor Powell's handling of our recent purchase in Stonehouse has been amazing from start to finish. Everyone we dealt with were very welcoming, and they still are happy to help with anything else going forward. Informative and swift communication in a professional manner throughout kept all parties up to date, and ensured our purchase remained on track despite all the bumps and diversions we were experiencing further down the 'track'. Huge thanks in particular to Callum Jones who is a real asset to the team. I'm not sure we would be in our wonderful house now if it wasn't for him.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thank you so much for your kind words Gill. It certainly was not the easiest of transactions, but we got there in the end! Callum and the rest of the Naylor Powell team here in Stonehouse wish you all the best in your new home!
3/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for the review. We are always trying to improve our service and would welcome feedback via docks@naylorpowell.com as to how we can improve upon your current rating. We look forward to hearing from you, best wishes Naylor Powell Gloucester Docks.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your kind feedback Rowaida. We wish you all the best in your new home. Naylor Powell Gloucester Docks.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you so much for the positive review Jason, we are so pleased we were able to secure you a purchaser so quickly. Best wishes Naylor Powell, Gloucester Docks.
4/5
GoogleLove a bit of property searching.
Agent replied · 15 June 2024
Mac, thank you for your positive review. We are glad to hear you enjoy the property search and that we are able to help. Best wishes Naylor Powell Gloucester Docks.
4/5
GoogleVery good
Agent replied · 15 June 2024
Thank you for your feedback. Best wishes from Naylor Powell, Gloucester Docks.
4/5
GoogleI'm still going through the process of selling my property & buying another, but thanks to Leah for all of her help, so far.
Agent replied · 15 June 2024
Thank you for the review. Best wishes Naylor Powell Gloucester Docks.
5/5
GoogleI could not recommend Naylor Powell highly enough. Leah is excellent (and tenacious). Superb service all round.
Agent replied · 15 June 2024
Helen, thank you so much for the positive review we hope you are enjoying your new home and please do not hesitate to touch base if we can help again in the future. Best wishes Naylor Powell, Gloucester Docks.
5/5
GoogleFantastic service from the whole team, good communication throughout the process especially from Leah. Thanks for making our sale so efficient, would recommend
Agent replied · 15 June 2024
Thank you very much for your feedback, it is great to hear you would recommend Naylor Powell. Best wishes from Naylor Powell, Gloucester Docks.
5/5
GoogleThe team at Naylor Powell were very good in every way. Always responsive to telephone calls and emails and very friendly. An excellent service all round.PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for the kind review we are so pleased that we were able to help you secure a sale and we wish you all the best in your new home. Naylor Powell Gloucester Docks.
5/5
GoogleI found the whole team were very helpful and nothing was too much trouble. My main contact was Leah. As I am a new comer to the area, Leah answered all my queries about local amenities and transport links. Very professional. Will use again.PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Thank you very much for your kind feedback, we are really pleased to hear that you have been happy with the service Naylor Powell has provided you with. We would be delighted to help you in the future. Best wishes, Naylor Powell, Gloucester Docks.
5/5
GoogleA professional agent who has guided me through the process of selling the house. Good support throughout with regular updates on progress of the sale. Staff always pleasant to deal with. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 15 June 2024
Thank you very much for the kind and positive review. it has great to work with yourself on the sale. If ever you need the assistance of Naylor Powell in the future we would be delighted to assist. Kind regards, Naylor Powell Gloucester Docks Team
5/5
GoogleFull credit to the team at Naylor Powell. Great comms and a caring attitude and a genuine interest in the properties they sell along with the people they deal with. A refreshing change!PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thank you so much for your kind words Simon, it was a pleasure helping you secure your next home! All the best from the Naylor Powell team here in Stonehouse.
5/5
GoogleHandled everything for us with great care and attention to detail. There were cheaper options but when the benefits with going with Naylor Powell were explained to us we made the decision to sell with them. This was absolutely the right choice. The photos were incredible, the communication was brilliant and everyone we dealt with was professional and friendly. Highly recommended to anyone buying or selling their home.PositiveProfessionalism
Agent replied · 13 June 2024
Thank you so much for your kind review. We are so pleased to hear that your experience of selling through Naylor Powell in Stonehouse was so positive. The whole team here would like to wish you guys all the very best for the future!
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
The whole team in the Stonehouse branch of Naylor Powell really appreciates you taking the time to leave us a positive review. We hope you are very happy in your new home!
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you very much for taking the time to leave us a positive review. The whole team here in Stonehouse were glad we could assist in the sale of your property, and hope that you are very happy in your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Naylor Powell is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Naylor Powell and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 2025
2025 1 Gold The British Property Awards 2025 winners
- Local Gold (1)The British Property Awards 2025
2024 1 Gold The British Property Awards 2024 winners
- Local Gold (1)The British Property Awards 2024
Source: The British Property Awards winners lists, as published, linked by year.
Want Naylor Powell to help?
Send Naylor Powell a message.
Questions about Naylor Powell
Which Naylor Powell office has the most reviews?
Gloucester has the most, with 204 reviews rated 4.6 out of 5, followed by Stonehouse with 199.
Where are the Naylor Powell offices?
The three Naylor Powell offices, by town:
- Gloucester: Unit C, The Barge Arm East, The Docks, Gloucester, GL1 2DQ
- Newent: 1 High Street, Newent, GL18 1AN
- Stonehouse: Regent House, 1 Bath Road, Stonehouse, GL10 2JD
Has Naylor Powell won any awards?
Yes. In The Trusted Agent 2026 awards, Stonehouse won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
