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★★★★★
577 reviews across 3 offices and 2 platforms
Naylor Powell has three offices, in Gloucester, Stonehouse and Newent. Together they have 577 reviews on two platforms, rated 4.8 out of 5 overall.
Naylor Powell's three offices, most reviewed first. Each has its own page.
Showing 565 reviews on Google only. Show every review
5/5
GoogleWe used Naylor Powell to sell our property. Scott Stephens was exceptional throughout, nothing was too much trouble. Would highly recommend Scott
Thank you for your positive review and for using Naylor Powell to sell your property. Should you need any help or advice in the future then please do not hesitate to get in touch. All the best.
5/5
GoogleJasmine is professional, knowledgable and charming. We are very much looking forward to meeting again as we progress with our property search
Thank you Sarah for your kind review, we look forward to meeting with you again too.
5/5
GoogleExcellent service, communication and professional throughout
Thank you for your review! We look forward to working with you again in the future.
5/5
GoogleA friendly and very good team💪 and And always helpful❤️ I recommend it to anyone who wants to buy or sell real estate. …
Thank you for your review. We are pleased we have met your expectations. Please get in touch should be we able to help you again.
5/5
GoogleThe Team at Naylor Powell in Gloucester Quays have been fab. Booking to view our house, several times, was easy and Laurie was very friendly and knowledgeable about the property. Communication, mostly with Niamh, was quick and easy. Even though they were working for the sellers, not us, we still felt supported by them when we had questions about anything or wanted reassurance. Thank you guys.
Thank you for your review! We are glad you are happy with our service. Please get in touch should we be of anymore help in the future.
5/5
GoogleI had the pleasure of purchasing my first home through Naylor Powell and I couldn’t be happier with the experience. Niamh guided me through the entire process and was always extremely helpful and professional, ready to address any questions or concerns I had. Her prompt responses and welcoming demeanour made the journey smooth and stress-free, and also a lot quicker than I had expected. I’ve got nothing but good things to say about them and will definitely refer back to them in the future.
5/5
GoogleI met Ronan for a property viewing this week, he was very knowledgeable about the property, while being polite and caring, thank you.
Thank you for your kind review, we hope we can show you additional properties in the future.
5/5
GoogleWe went to view a property with Ronan and he was a star: very informative, easy to talk to, paid attention to our questions and gave us a bit of space to look around when needed. Many thanks!
Thank you Emma, we are glad that you have had a positive experience with us.
5/5
GoogleWe went to view a property with Ronan and he was a star: very informative, easy to talk to, paid attention to our questions and gave us a bit of space to look around when needed. Many thanks!
Thank you Emma, we are glad that you have had a positive experience with us.
5/5
GoogleRating only, no written review.
5/5
GoogleHelped out in a very difficult sale. Worked with us to achieve best sale price.
5/5
GoogleGreat friendly service, the team were fully supportive throughout I would have no hesitation in recommending the Naylor Powell team to friends and family.
Thank you for the feedback. Great to see you have been happy with the service and communication. We would be delighted to help in the future if needed :)
5/5
Google5 * service. Thoroughly explained the process from start to finish, without the use of jargon. Agents were all extremely polite and respectful of our home. Would definitely use again, highly recommend Naylor Powell!
Thank you Heidi for the kind review. We look forward to working with yourself in the future as and when you are ready to sell again. We are happy to assist with any queries you may have in the meantime :)
5/5
GoogleMy partner and I purchased our first home through Naylor Powell. Niamh O'Donoghue and her team were very professional, efficient and kind during their communication with us. Any questions we had (which were a few!) were always answered promptly and they always kept in touch with us regularly throughout the whole process which helped put our minds at ease. The little unexpected touches such as a bottle of celebratory prosecco/ photo on completion date was a lovely surprise. We also received a Christmas card wishing us well in our new home at Christmas. Would highly recommend them to anyone I know wanting to buy/rent a home. Thank you or everything.
Thank you very much for leaving such a kind review, it is very appreciated. Please get in touch if we can be of any help in the future :)
1/5
GoogleWhat a bunch of ruthless deceitful lying conmen, these people belong in the sewer. Chelsea Searle showed me around my house in Stonehouse. I had been evicted from my last house 4 months ago due to the landlord selling up, naturally i asked her if the landlord was likely to sell this house any time soon, she lied to me and said no. The garden was a real warzone mess and she told me the landlord was planning on getting it tidied up, this was lies too. 4 months into my tenancy and i'm being evicted again, i have been given a section 21. The landlord has decided to sell 'lo and behold'. SO she lied through her teeth. I discovered the landlord tried to sell this house last year and failed, so put it back up for rent, so now they are going to try and sell it again and i have been used to fill in the gap for 6 month. I should have been told about the landlord trying to sell the house before i moved in but they would rather rip me off and line their pockets at the same time. The scum and filth i found on my kitchen window sill, hall area, living room window sill, lots and lots of dead insects and cobwebs, i have never seen such filth in all my life, someone from Naylor Powell was in the house the day before but they never spent 10 minutes to clean this scum up, it was left from me instead. That sums up these conmen, take your money and do nothing in return, kiss the landlords behind and they dont give a flying toss about the tenants. They also use a portal to report your maintenance issues, it's a disaster, it just makes it easier for them to reject everything, you dont get notified of anything so you have no idea if anything is being attended to or not. James Birt (director) isn't professional by any account, he did the 3 month inspection, i reported a couple of faults to him, he told me he would get them seen to asap, 6 weeks later i had heard nothing from Him or from the company regarding the repairs, i have to phone up and moan at them for their lies and lack of action. I have uploaded pics which show the overwhelming amount of repairs that were rejected or cancelled, one haS been pending for 4 months. what a shambles.
Dear Mr Lindsey, I have been trying to contact you for a number of weeks. If you returned my calls you would have had an update. Your comments about my team are offensive, unfounded and untrue. The information provided to you at the time of taking the property was correct and accurate at the time. The fact that the landlord has since changed their mind and decided to sell, is very unfortunate but not something we can control or change. It is slightly ironic that you write a review saying no repairs are done an hour after our maintenance person has left the property. As a team we will always do our best for our clients. It is unfortunate when it is made very difficult for us to do our job.
5/5
GoogleJasmine was very helpful and gave us plenty of information while valuing our property
Thank you for your kind review.
5/5
GoogleJasmine has been so helpful in our buying process so far, always super polite and professional and she really takes the stress out of buying a first home.
Thank you Hannah, great that the stress has been taken out of the process for you.
5/5
GoogleVery friendly, helpful and knowledgeable team at Naylor Powell! Ruth and Co. are always ready to answer questions and to provide advice when and where needed with reasonable rates and efficient service. I'm pleased I asked them to act for me!
Thank you Shaun, it has been a pleasure working with you.
5/5
GoogleFrom initial contact through every step of selling my relative's property, Jasmine has been super efficient and really clear. The photos Ronan took were also brilliant. I'm genuinely impressed by the team at Stonehouse. I would recommend them without a doubt.
Thank you for your review, we are pleased that you have been happy with the service provided.
5/5
GoogleGood service
5/5
GoogleI received excellent service from the staff at Naylor Powell at the Gloucester Docks branch when selling my property. They were efficient, friendly and knowledgeable, and I appreciated all their help and advice.
5/5
GoogleVery friendly and efficient service. Would definitely recommend. Many thanks
It has been a pleasure working with you and we wish you well for the future.
5/5
GoogleRonan was super helpful and knowledgeable. We did several viewings with him and he was always very prepared and answered all our questions. Highly recommend Naylor Powell.
Thank you Ben, we are pleased that you have been pleased with the service that you have received from us.
5/5
GoogleI wanted to use a local high street estate agent and was very pleased with the result. I live 60 miles away and the support from Ruth and her colleagues was excellent saving me much time and travel. Well done 👍 …
It was a pleasure working with you throughout the selling process Mike and a huge thanks for the beautiful flowers sent.
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The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Naylor Powell is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Naylor Powell and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Gloucester has the most, with 204 reviews rated 4.6 out of 5, followed by Stonehouse with 199.
The three Naylor Powell offices, by town:
Yes. In The Trusted Agent 2026 awards, Stonehouse won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
