Mountgrange Heritage estate agents in London

★★★★★ 5/5

Google

Rating only, no written review.

Kevin · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Excellent service, kind and considerate staff!

Rahul · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 1/5

Google

Reasonable enough at running their landlord"s property but they have failed to release the deposit 4 months later with little explanation and dwindling responsiveness.

Ben · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Great experience renting a property with these guys. Met Andrew and within 10 days I was in the property! Easy process and Andrew kept up the comms to make sure the whole process went smoothly. Great stuff.

Dominic · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 4/5

Google

Fortunate to lease a lovely little mews flat in Holland Park - Mountgrange helped find me a pet friendly home, and was always responsive to any questions or property issues that arose during my tenancy. A little gem of an estate agency, and a refreshing change from dealing with the often smarmy 'big' high street estate agents.

Mary · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Linus who manages our flats has been so helpful and attentive , and has helped to resolve all the teething problems with our new properties. He is on hand always, responds immediately and is so easy to talk to. Do not know what we would do without him.

Vicky · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 1/5

Google

I have been a landlord and tenant in London. This agency is the worst I have encountered in 20 yrs. They use the cheapest workmen to conduct repairs, yet charge the landlord much higher fees. Have taken over a year to sort out a bath that would not drain, nearly six months to replace a broken washer drier, over a year to repair crumbling plaster work due a previous leak. over three years to replace carpet that was promised would be replaced upon renting the property. Their repair people are totally incompetant and make things look worse. Their policy is to delay, make excuses and more delay until the tenant eventually gets so frustrated and gives up. Compulsive liars. Landlords, if it is important to you that your property is repairsed by quality repair people and that your tenants remain happy, then stay away from this truly awful agent.NegativeResponsiveness, Quality, Professionalism, Value

Jason · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 1/5

Google

Stay away from this agency and stay away from this Flat!! This is certainly the worst experience I ever had in terms of renting a place. I must precise I have rented multiple flats in multiple cities. I am also a home owner and a landlord so I know what to expect. Have been renting a flat on 18 Arundel Gardens through this agency. Everything from the first to the last day was a complete disaster: 1/ Mostly unpleasant interactions with the landlord. He didn't respect the terms of our offer and his own commitments. Came to the flat without notice using his keys which is totally illegal. Then accused us of renting the flat on Airbnb without any grounds except neighbors gossiping and wrong allegations. Then made totally irrational, non justified and non reasonable deductions on our deposit post checkout, which we contested and were eventually 90% returned following a dispute. 2/ In the meantime the quality of service proposed by Mountgrange was the poorest I ever have ever seen. Never managed to help on setting up the TV properly. Took more than 4 months to reply to us to fix the alarm....guess what...in the meantime we have been burgled and stolen highly valuable jewelries. Massive turnover within the agency which didnt help having a proper follow-up. Any request by email took ages to be taken care of. 3/ Finally asked for a 20% rent increase through utterly aggressive terms and threatened to activate the breakout otherwise. Luckily we never accepted and finally moved out which is one of the best hings that happened to us in 2019.

Maxime · 23 October 2020 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Rating only, no written review.

Arlan · 24 August 2020 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Rating only, no written review.

Thomasina · 24 August 2020 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Talk about going the extra mile! We were managing this from overseas so needed a lot of extra help which they provided without hesitation. I've tried most agencies in the area and these guys are by far the best.PositiveResponsiveness, Quality, Professionalism, Value

Thanks · 24 August 2020 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Highly recommended! I had my apartment on with one of the big brand estate agencies...lots of viewings but only one low offer. I fired them and worked with MountGrange instead. Within 12 days Tim and Matt found me a buyer.

R · 17 June 2020 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Rating only, no written review.

Madeleine · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Rating only, no written review.

Charles · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Tim Kane and his colleagues handled the marketing and swift sale of our flat in W10 with keen efficiency - in close contact at every stage and always ready with shrewd advice. 10/10! Thanks, Tim.

Roger · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

The firm is very professional, quick and diligent. As a tenant, I was very happy with the services provided - especially from Alexandra who has been very helpful. Fully recommend.

Nilay · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Camilla was excellent, friendly and efficient. Showed us a wide variety of options and then found us a perfect home. Will work with MG again in the future.

Paul · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Mountgrange was brilliant to work with and Camilla who I dealt with was extremely helpful and friendly. Would definitely recommend this company for anyone looking in London!. Chris.

Christopher · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Great experience with Mountgrange Heritage. We moved to the West Coast of the US so 8h time difference and have been very happy with the way Mountgrange Heritage have managed our property and liaise with us in the US.

Laura · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Responsive and real. Care about what’s going on at our flat. You sometimes have to remind them about something because they manage lots of properties but they are easy to work with and responsive when needed. Have been pretty happy with them as our property managers and landlord representative. Rachel Hayman great!

Charity · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

My partner and I needed a good quality 1 BR flat that offered value for money. We also needed it quickly. After a referral from a friend, we contacted Mathieu G from Mountgrange Heritage. Extremely responsive and helpful, Mathieu was a breath of fresh air as compared to the many agents we interacted with. Honest in his appraisals, he would only send us flats we would like and did his best to secure the offers we made. In such a saturated market, with everyone seemingly out for themselves, it was refreshing to have someone who's opinion you can trust and who wanted to secure the best for you. Now settled into a flat only a week after beginning our search, we owe a lot to Mathieu! Thanks again.

Nicolas · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

We were so impressed with Tim Kane & his team at Mountgrange Heritage - we were selling an unusual house in need of modernisation but their fantastic local knowledge of the market & contacts within the industry meant that we had a number of offers within 2 weeks of the house going on the market, and it was sold within a few weeks. Tim & his team were a delight to deal with and kept us in touch at every step of the selling process. They were always on hand to answer calls and emails. Highly recommended!

Rebecca · 24 October 2019 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Rating only, no written review.

Hakan · 25 August 2019 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

The odds against my flat being sold at a decent price were great. But the Mountgrange North Ken team were greater. Well done, and thank you.

Simon · 25 August 2019 · Mountgrange Heritage London (59 St. Helen's Gardens)