★★★★★ 5/5
GoogleMy flatmate and I signed our tenancy through Mountgrange Heritage. The process from first spotting the property online, to viewing and making an offer all took place within the space of a day. Diana was so friendly and helpful and we were incredibly impressed with the efficiency and professionalism with which everything was handled. I would highly recommend the agency to others!
S · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Diana. We hope to work with you again in the future.
★★★★★ 5/5
GoogleWe worked with Alexandra and the team at Mountgrange when moving from Stockholm, Sweden, to London. We found the houses and apartments presented to be of consistent very high quality and Alexandra’s availability and ability to schedule viewings at convenient times very good.
Once we decided to put an offer forward we were well supported through the process, which through the efficient work of the Mountgrange team was concluded swiftly. Moving in, we felt the same high quality and efficiency applied to the check-in and inspection process. In all, a very good experience and an agent that I can highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Fredrik · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Fredrik, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Alexandra and hope to work with you again in the future.
★★★★★ 5/5
GoogleI have been looking for a property to rent over the last month and a half, and I am so grateful I have found a beautiful apartment through Mountgrange Heritage.
Diana Kubicki has been absolutely amazing. She has exceptional customer care skills and she has been so wonderful to try and accomodate all my requests.
I think Mountgrange Heritage is the best Estate Agent I have ever dealt with. Always available and ready to help and find a solution to all your needs.
I really couldn't be happier, everyone is so kind and so welcoming . I feel very lucky and would definitely recommend Mountgrange Heritage to anyone.
Gioconda · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Gioconda, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleWe have been renting out our property in Kensington for a number of years. We switched to Mountgrange from a larger company and we can honestly say that the service has been excellent. We have had a couple of points of contact over the last 2-3 years and they have all been very good. Charlotte is our current managing agent and she is fantastic. Probably the best managing agent we have ever dealt with. Overall Mountgrange have been a very good choice and we could not recommend high enough.PositiveResponsiveness, Professionalism
David · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear David, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleI signed my new tenancy with Mountgrange Heritage. The service provided was exceptional. From day one, the team understood my needs and what type of property I was looking for, they set up a set of visits for different properties all in line with what I wanted to have and expected. Once I decided to put down an offer, the team went the extra mile to make sure the landlord and myself were happy with the agreement. I have moved a lot in London and this is by far the best experience I have had with an agency. Thank you so much Mountgrange Heritage for helping me find my new homePositiveResponsiveness, Quality, Professionalism, Value
Maria · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Maria, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleI've dealt with Charlotte Heaton at Mount Grange the best experience Ive had in 20 years in London. Highly recommend.PositiveQuality
SBK · 27 August 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Hello, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI have dealt with Charlotte Heaton through various companies as a property manager. Charlotte is very efficient , warm and professional. Mountgrange go above and beyond to offer their clients the best service possible and have been one of the most efficient professional property management company's we have ever dealt with.PositiveProfessionalism
Karen · 27 August 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear Karen, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 4/5
GoogleRating only, no written review.
Mikaela · 24 August 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 23 August 2024
Dear Mikaela, we are happy that you felt our service was worthy of 4 stars. Thank you. What could we have done to make it 5*?
★★★★★ 5/5
GoogleThanks to Diana Kubicki, we managed to move during the pandemic it would have been impossible without her help.
Matin · 24 August 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 23 August 2024
Dear Matin, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleThanks to Matt for his excellent service and professional manner when showing us around properties in North Kensington. His knowledge and expertise in educating us was first rate.PositiveResponsiveness, Quality, Professionalism
James · 24 August 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 23 August 2024
Dear James, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleMatt gave us an excellent service, with extensive knowledge of the north Kensington market. He was very responsive and approachable too. Great job!PositiveResponsiveness, Professionalism
Jack · 24 August 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 23 August 2024
Dear Jack, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleWe've been living in a property managed by Mountgrange Heritage for the past year and are very happy with the management. Diana Kubicki who helped us find a property was of invaluable help to find a place and move during the pandemic.PositiveQuality, Professionalism
Alizée · 24 August 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 23 August 2024
Dear Alizee, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleTim, Matt and Scarlett helped us so much with potential buyers and viewings. They are a really friendly team and provided great support and advice throughout. We highly recommend them!
Kelly · 17 June 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 16 June 2024
Dear Kelly, I’m thrilled to hear that you had such a positive experience dealing with the whole team, I’ll make sure your comments are fed back to them. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleScarlett May from Mountgrange Heritage was such a pleasure to work with. Very professional and nice, and in the know of the area, she really listened to our needs and presented to us only properties that were relevant. We highly recommend Scarlett to anyone looking to buy a property in Nortting Hill.PositiveProfessionalism
Gabriela · 17 June 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 16 June 2024
Thank you so much for your lovely review Gabriela. We've passed it onto Scarlett and she's so pleased. We really appreciate your wonderful feedback.
★★★★★ 5/5
GoogleThank you Tim, Michael and all at Mountgrange for shepherding through this complicated and emotional sale. Professional, sensitive, communicative and dynamic. I have had a lot of dealings with estate agents and this lot have been the best by far. Astute valuation and asking price achieved. Congratulations!
Jon · 17 June 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 16 June 2024
Thanks so much for your glowing review Jon, it means a lot to the whole team. You were a pleasure to deal with. Michael.
★★★★★ 5/5
GoogleWe used Tim Kane at Mountgrange and he successfully sold our flat under difficult market conditions (Corona). He achieved a good price and was an extremely capable agent to be dealing with. I believe his persistence and enterprising attitude secured us a sale when we could have spent another 12 months waiting for a buyer. If I was buying or selling in the area I would definitely go to him.PositiveResponsiveness, Quality, Professionalism
Charles · 17 June 2021 · Mountgrange Heritage London (59 St. Helen's Gardens)
★★★★★ 5/5
GoogleRating only, no written review.
Sara · 16 June 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear Sara,
Thank you so much for taking the time to give a review, it really means a lot to us.
★★★★★ 5/5
GoogleCharlotte is always friendly, calming and super professional. A grade A property manager! Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Lauren · 16 June 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear Lauren, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleWe were really happy about the experience with Mountgrange Heritage. Camilla Wright was professional and knowledgeable throughout the process and we are very grateful to here for making our move so seemless!!
Poppy · 16 June 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear poppy, I’m thrilled to hear that you had such a positive experience dealing with Camilla, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI recently rented an apartment in Holland Park through Mountgrange Heritage. Diana Kubicki was very friendly and professional throughout the whole process. I had a few unpleasant experiences with letting agents in the past, but I'm glad to say that dealing with Diana has been a pleasure: the negotiation has been clear and straightforward and the interests of both sides taken into consideration. I cannot but recommend contacting them if you are looking for a property in this area.
Francesca · 16 June 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear Francesca, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI am an absentee owner who totally relies on Mountgrange Heritage for property management. Thanks to the excellent interaction with especially Charlotte Heaton of Kensington office, I am kept fully informed of all aspects related to my flat's letting, repairs, etc. I am entirely satisfied with the quality, professionalism, and responsiveness of the Mountgrange team. Thanks much for the peace of mind!
Sereen · 16 June 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear Sereen, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleMountgrange Heritage is a great agency. We moved into our flat last year in April at the beginning of the pandemic and they were very supportive and made the move smooth. Diana Kubicki was super friendly and helpful and assisted with all the questions/requests we had. I would definitely recommend using them for finding a flat! Also, they have a pet friendly section on their website which helped me find the perfect flat to rent given I have a cat.
Yasmina · 16 June 2021 · Mountgrange Heritage London (13B Stratford Road)
Agent replied · 15 June 2024
Dear Yasmina, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleFantastic Agency. Much better than the others I've worked with. Very open, transparent and clear on everything. Also particularly impressed with the attention to detail. There were a lot of details to manage as we brought on a new tenant and they managed it all superbly.
Anthony · 12 January 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 11 January 2025
Thank you so much for your great review Anthony, we really appreciate getting feedback like this.
★★★★★ 5/5
GoogleTalk about going the extra mile! We were managing this from overseas so needed a lot of extra help which they provided without hesitation. I've tried most agencies in the area and these guys are by far the best.PositiveResponsiveness, Quality, Professionalism, Value
Sandor · 26 October 2020 · Mountgrange Heritage London (59 St. Helen's Gardens)
Agent replied · 25 October 2024
Thanks for your fabulous review Sandor, it means so much to our team to hear feedback like this.
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