Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAlexandre Chapalain was my estate agent…
Alexandre Chapalain was my estate agent and if it wasnt because of him i would have not completed on my house. It got very complicated with the solicitors and if it wasn’t because of Alex’s thorough and helpful advice and follow ups i would have given up. He truly changed my experience and it was extremely caring patient and positive to work with. Highly recommend him and the firm. Gisoo
5/5
GoogleFantastic support from Charlotte Moody, she went beyond advisory truly making the journey a fantastic experience
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat experience working with Mountgrange Heritage!
I had a great experience working with Tim and Alexandre during the purchase process. They were professional, responsive, and supportive throughout the entire process. They handled everything efficiently, kept me informed at every stage, and worked hard to get the best possible result. I would highly recommend them to anyone looking to buy or sell a property!
5/5
GoogleI truly have no words to express how wonderful the Mountgrange Heritage team was. They were an absolute rock throughout the ups and downs of a complex sale; consistently encouraging, professional, and efficient to the highest degree. I would recommend them without hesitation. Evelyn Cantacuzene-Speransky
5/5
GoogleWe had a fantastic experience working with Charlotte Moody from Mount Grange Heritage London. She is extremely knowledgeable and eager to help. She took the time to really understand what we needed and was very thoughtful in bringing us the best deals and options on the market that suited us, rather than just pushing something generic. She is excellent at managing client relationships, and what made the biggest difference was how personally invested and supportive she was. She connected with us very naturally, showed real empathy, and helped guide us through some stressful moments with patience, reassurance, and professionalism. Working with her felt both efficient and genuinely human, and I would not hesitate to recommend her.
5/5
GoogleCharlotte is very professional and genuinely committed to helping clients
5/5
GoogleThank you to Charlotte for all your hard work and support. Much appreciated.
5/5
GoogleWe had a great experience viewing with Charlotte Moody. She was very professional, knowledgeable and honest! Thanks Charlotte.
5/5
GoogleRating only, no written review.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI have been impressed with the level of knowledge and understanding of the needs in, and practicalities of, an ever increasingly complex market by the Mountgrange Heritage team. In particular, Charlotte Moody gets the nuances involved and has the ability to turn what at first seems a complex ask into a simple reality.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleGreat experience! Natalie went above and beyond to help us find a property that met our requirements. She was always highly professional and provided a friendly service. We wholeheartedly recommend working with them.
5/5
GoogleHad a very positive experience working with Charlotte so far. From the outset, she took the time to understand my requirements, and the properties she has shown me have been well aligned with what I’m looking for - making the search feel focused and efficient. She has been very hands-on from the beginning. During our first property visit, she showed a tailored approach of being present but at the same time giving me the space to explore on my own, which made experiencing the property so natural. She also proactively suggested arranging a second visit allowing me to get a better sense of the space and ensuring it truly aligns with what I’m looking for. As a first-time buyer, I’ve really appreciated her willingness to share clear, practical insights on both the UK property purchase process and how she sees the current Prime Central London market. Being connected with a mortgage advisor early on was beneficial in the process. She has been attentive and easy to communicate with, while maintaining a personalised approach throughout the buying process. I would highly recommend her to anyone looking for an agent with strong client-facing skills and efficiency.
5/5
GoogleAlthough I didn't end up transacting with Miuntgrage, I can only highly recommend them, and in particular, Charlotte. She sets the bar on what a good estate agent should be like, and she exceeds that consistently. With a genuine interest in what we were looking for, through to helping us to conceptialise floor plans/layout changes, through to offering us to see alternative properties beyond her remit, Charlotte is extremely solution focused. Fantastic service and thanks for your help and guidance!
5/5
GoogleWe have had a very successful flat search with Mountgrange Heritage in Notting Hill. Natalie and the team have been extremely professional throughout our experience. Natalie quickly understood our brief and introduced us to several properties which met our key criteria. She has been very responsive throughout, always punctual, quick to return calls and with great attention to detail when it came to agreeing contractual terms & conditions. We felt we were in good hands from the start of our journey with Mountgrange and are happy to be moving into our new flat this week!
5/5
GoogleThis group is incredibly proactive and tailored. I have really appreciated how intentional Charlotte has been in my search.
5/5
GoogleWe had a very positive experience working with Charlotte. She was nice and professional, definitely a good listener. She helped us find what we were looking for. Would recommend !
5/5
GoogleWe have just moved into our new rental apartment in London following the excellent service provided by Natalie. The service she provided during our apartment search was exemplary. Natalie was prompt in replying to any of our queries. She had a warm persona and was highly personable throughout our dealings with her. I would highly recommend Natalie to anybody in search of an apartment in the Notting Hill/Ladbroke Grove area.
5/5
GoogleNatalie Simpkin-Robles was professional and super helpful throughout, 10 /10 would highly recommend
5/5
GoogleIf you are looking for a 5 star experience when searching for your new home in London, you need go no further than Natalie Robles at Mountgrange Heritage. Added to her integrity and professionalism is Natalie's friendliness and ability to turn what can often be a stressful process, into an enjoyable and seamless experience. Natalie's exceptional knowledge of the area is an invaluable asset. An outstanding agent.
5/5
GoogleI had a really positive experience with Natalie. She was professional, supportive, and genuinely lovely throughout. She’s such a nice and friendly person, and her positive attitude made everything feel much less stressful. She was always responsive, happy to answer questions, and gave honest, thoughtful advice without any pressure. I’d definitely recommend her 100%.
5/5
GoogleNatalie Simpkin-Robles takes a personable and dedicated approach to all she sets her mind to. I am pleased to say I have known Natalie across many years and she has always maintained high professional standards being extremely reliable, knowledgable and passionate about her profession. She is empathetic, caring and delivers all projects with efficiency, enthusiasm and a drive to support her clients and colleagues to the highest standards. It is truly a pleasure to work with Natalie.
5/5
GoogleI highly recommend Natalie
5/5
TrustpilotNatalie
The staff were very helpful & knowledgeable and informative - really enjoyed my experience !!!
5/5
TrustpilotYour future home
Although I have not had a direct business experience with Mountgrange Heritage within the context of buying or selling a property in London, I have known Natalie for years. Natalie's dedication to honesty, integrity and family values has almost certainly placed her in a committed position to advise her clients with their best interests at heart. An added bonus would be Natalie's love and understanding of London and surrounds which would undoubtedly equip her with practical and empathetic advice with any future property owner.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold; Mountgrange Heritage, London won Trusted Agent.
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