★★★★★ 5/5
GoogleMountgrange Heritage are very professional and easy to deal with. Matt was a joy to work with, straight up, very honest and very knowledgeable about the market. From start to finish, we felt we were in safe hands.PositiveResponsiveness, Quality, Professionalism, Value
Jack · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Jack, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleGreat agency and service! Rented a family flat with the help of the amazing Diana.
The process was very easy and straightforward, we wanted to do things quick and Diana was very professional and responsive. Highly recommended :)PositiveResponsiveness, Professionalism
Sagi · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Sagi, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleDiana at Mountgrange was a huge help when we were flat hunting from abroad. Due to COVID, we were unable to tour properties in person. Diana helped coordinate videos and went to the flat to take measurement for us. Her responses were always immediate and she made sure we were comfortable at move-in. Highly recommend Diana and her team!
Jane · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Hi Jane, thank you so much for taking the time to review our Lettings service and we're so pleased we could help you find your flat. Diana is so happy to get such positive reviews.
★★★★★ 5/5
GoogleOutstanding from start to finish. Alexandra was kind, flexible and attentive. Within one week she had identified the exact property for me and from there on in she made the entire process very very easy and it was minimum hassle for me. A fantastic and personalised independent estate agents that I can't speak of highly enough. Thank you for making my move so easy!!PositiveResponsiveness, Quality, Professionalism, Value
Rehan · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Thank you so much for your glowing review Rehan, it makes such a difference to our team and we've passed your comments onto Alexandra. Good luck in your new home.
★★★★★ 1/5
GoogleLast week on 29 July 21 I saw on Rightmove website that 12 Hallfield Estate 2 bedroom flat is rented out by Mountgrange Heritage. I went to the agency. I spoke with Andrew and we agreed to see the flat for next day 30th July 21 at 11:30. I saw the flat and liked it and said the budget was £1600 and I wanted to rent it. He immediately said it was not a problem that the landlord would accept. I asked what I should do at this stage. He said that as soon as he went to the office, he would immediately send me a confirmation email. We agreed. I didn't bother him thinking that it would be very busy that day. I waited until Tuesday. I did not receive any email. I emailed him on Tuesday, I called him on his mobile phone, I left a message, I called the office, I couldn't talk to him, I explained my situation to the agency and they said they would forward my message . I then looked at Mountgrange Heritage's own web page. I saw that it was Camilla who was in charge of that flat, I called her, but I could not reach her. I left a message again. Nobody replied back. This Friday I finally reached Andrew. He told me on the phone that he was busy on Friday and Saturday, that he could not send a confirmation e-mail to me, and that his other colleagues rented this flat to someone else because he worked part-time on Monday.
If I said I wanted to rent this flat, why was my offer not communicated to his superior? I had already agreed to the requested rent. I was very disappointed and shocked because I wanted to rent out a flat with you because your reviews were good, but I realized that I was wrong. Additionally, due to this reason I declined the choice to view other flats from other agencies because I thought that we had made an offer.NegativeResponsiveness, Quality, Professionalism, Value
GUNER · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Guner, thank you for taking your time write your comments. I am sorry you feel you had to post this review. I have a clearer understanding of the situation after further investigation. Could you please let me know when you are free to discuss? Best wishes, Ian Barrett - Director
★★★★★ 5/5
GoogleWe found a wonderful property to rent with Mountgrange and have just moved in very smoothly with no headaches, our requests were met with no issues and there has been excellent communication with Andrew. When our boiler stopped working last week they came to sort the problem straight away, great service, thanks to all for a very easy move : )PositiveProfessionalism
Betty · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Thank you for taking the time to review us Betty - we love getting positive feedback like this. We hope you're settling well into your new home.
★★★★★ 5/5
GoogleI've been letting my property with the assistance of Karina from Mountgrange for a number of years and have been consistently bowled over by her hard work and professionalism. She's also a complete joy to deal with, always bubbly and enthusiastic. Thank you Karina and the Mountgrange team!
Giddy · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Giddy, I’m delighted to hear that you had such a positive experience dealing with Karina, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI have dealt with Annabel multiple times over the years and she has always been amazing. Super attentive, understanding and always gets the job done. She is my go to whenever I need a property. I couldn't speak more highly of her! She is the best!
Rhonda · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Rhona, I’m thrilled to hear that you had such a positive experience dealing with Annabel, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI have been on the hunt for the ideal flat for a while now, and am so pleased to have been shown this property by Diana that wasn't initially on my radar. She has been so helpful in negotiating my offer, so responsive to my barrage of messages and is incredibly knowledgeable about all the properties she showed me. Although she is clearly very busy, she made time for me and was totally honest from the get go. I am very grateful to her for all her help on this.PositiveResponsiveness
Kitty · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Kitty, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI've neem with Mountgrange for many years now and how always found them very professional. On this occasion Andrew Johnstone found me some really nice people to rent my property. He then coordinate all meetings and most things to do with the rental. Excellent service and I will be happy to return to Mountgrange when the need arises. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Sue · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Sue, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleDiana Kubicki was a fantastic agent. She facilitated a very fast closing process and was incredibly responsive and available. Beyond the logistics involved in finalizing the tenancy agreement, she went over and above with her assistance in getting a proof of residence letter that I needed to open a bank account (having just moved to the UK). I would highly recommend Diana: she was professional, friendly, and responsive, and she made the process as smooth as I could imagine it to be.PositiveResponsiveness, Quality, Professionalism
Robert · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Robert, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleI can describe Mountgrange as a very high quality company.
Especially Diana very helpful insightful with quick responses to questions.
Thanks to Diana's detailed information about the process, we were able to hold a very legendary house. Thank you to Diana and her entire team.
In addition, they provided all the support so that I could connect in advance for billing works such as internet and electricity. You can consider Mountgrange as a very corporate and professional company.PositiveResponsiveness, Quality, Professionalism, Value
KRC · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Hello, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Diana and the team, and hope to work with you again in the future.
★★★★★ 5/5
GoogleKarina at Mountgrange Heritage is always a pleasure to work with. She is responsive, experienced and highly knowledgeable on the Lettings market. Her personal approach, honesty & enthusiasm no matter what the market throws at us (Brexit, Covid, etc) is always hugely reassuring and we're very grateful for her expertise. Highly recommended if you have a property to let in the area.PositiveResponsiveness, Professionalism
Ben · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Ben, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Karina and hope to work with you again in the future.
★★★★★ 5/5
GoogleAs a landlord, we liked that MGH are a local agent, with real people to meet, view our home and advise us. Conversely, they seem to have a wide international net for finding tenants, including the lovely folk from LA who rented our home. Paperwork was as straightforward and money received promptly. Overall, a very good experience for us.PositiveResponsiveness, Quality, Professionalism
Nick · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Nick, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience. We hope to work with you again in the future.
★★★★★ 5/5
GoogleI have moved multiple times in London using different agents but Alexandra at Mountgrange Heritage was super helpful and I was able to secure my dream flat. The team are very professional and take all your priorities under consideration when viewing and finding different properties. I would definitely use them again the the future.
Elodie · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Elodie, I’m thrilled to hear that you had such a positive experience dealing with Alexandra, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleA friend of ours recommended Mountgrange as a letting agent for us when we decided to rent our property. As first time landlords we could not be more pleased that we chose Mountgrange to be our letting and management agent. Liz and her team, without exception, were a real pleasure to work with. Professional, efficient and responsive. Should we rent our property in the future we will definitely be engaging them to be our agent.
Lucy · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Lucy, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleI couldn’t recommend Mountgrange enough! I would personally like to thank Bethany - her passion, enthusiasm and energy is so infectious! She was extremely friendly, patient and really listened to our needs - an asset to the company! An absolute pleasure speaking with you Bethany, we look forward to moving forward with our dream flat let!
Eleanor · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Elle, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleI have had a fantastic experience with Mountgrange Heritage, and in particular with Camilla Wright. Camilla has been an absolute pleasure to work with, her honesty and market knowledge when valuing our property was second to none, and we felt supported throughout the whole process. Camilla is an asset to the team, and all in all we are extremely happy with Mountgrange Heritage's service.
Ellie · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Ellie, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleWe rented our home with Mountgrange Heritage - Notting Hill Estate Agents recently and we were very pleased with their supportive and professional attitude. It was a very smooth transaction and we would highly recommend them for any one looking for an agent, specifically Alexandra who has helped us through the process.PositiveResponsiveness, Quality, Professionalism, Value
Didem · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Didem, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleI found the perfect flat to rent with Mountgrange Heritage, all thanks to Diana! I had a really great experience working with her- she went above and beyond to help me find the perfect flat and to always be available for any assistance I needed. She was a pleasure and I will definitely be going back to her if I ever need to move!
Thanks Diana!PositiveQuality, Professionalism
Bridget · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Bridget, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleFrom start to finish, an amazing experience in finding my flat with Mountgrange Heritage. I worked with Diana and Andrew who were extremely responsive, very eager to understand my needs and meeting them. I can't recommend this agency enough. Thanks for all the help!PositiveResponsiveness, Quality, Professionalism, Value
Yasmine · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Yasmine, I’m thrilled to hear that you had such a positive experience dealing with Diana & Andrew, I’ll make sure your comments are fed back to them. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleIt was a pleasure to work with such a great agent Alexandra and amazing agency. We were shown only quality flats were to our standards and the service was very good, quick and easy. We signed the contract and moved in without any problems. I highly recommend Mountgrange for anyone looking for a new home.PositiveResponsiveness, Quality, Professionalism
Saad · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Saad, I’m thrilled to hear that you had such a positive experience dealing with Alexandra, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleI’d had the worst time flat hunting until I found Diana at Mountgrange. From the first phone call with her, I knew I was in safe hands. Her fantastic bubbly personality eased all my woes and we embarked on an adventure to find the perfect home for me. She is very attentive and did her best to find exactly what I wanted. She is super approachable and quick to respond and has been fantastic throughout the whole journey. I didn’t want to go to any other agency as I felt safe in her care! Moving house is stressful enough, it helps so much when you have an agent like that who supports you 100%. Highly recommend Mountgrange who have got such a gem with Diana working there.
Laura · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Laura, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleMountgrange is the best manager out there, starting with their personal attention to both tenants and landlords in finding a rental/tenant. Alexandra H was particularly excellent, with personal attention, understands what we wanted, and is very responsive. As a manager we have experienced Mountgrange for two years, and they were amazing. Again very responsive, and took care of any issues we had right away and oftentimes went above and beyond. I can’t recommend Mountgrange enough over others.PositiveResponsiveness, Quality, Professionalism, Value
Alex · 23 October 2021 · Mountgrange Heritage London (27 Kensington Park Road)
Agent replied · 22 October 2024
Dear Alex, I’m delighted to hear that you had such a positive experience dealing with Alexandra, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
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