Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
Showing 528 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Dear Zoe, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. Unfortunately, due to customer GDPR we can not discuss your case here but only say that sadly the outcome was inevitable due to unique circumstances beyond our control.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to write your review.
5/5
GoogleExcellent Estate Agent, great staff.
Dear Sharon, We are extremely pleased to hear that you had such a positive experience dealing with Mountgrange. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleGreat service, attentive and caring staff. I would recommend!
Dear Martin, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleGreat service from MH, they handled a recent property sale very well. Communication was great and the process very transparent.
Dear Simon, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with us! and hope to work with you again in the future.
5/5
GoogleVery professional. I did receive a great tailor made service in renting my flat.
Dear Andrea, We are thrilled to hear that you had such a positive experience with Mountgrange. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleJust exchange on a flat which was marketed by Mountgrange’s branch in Kensington. Super professional and Razieh was extremely responsive and helpful
Dear Mathieu, We are thrilled to hear that you had such a positive experience with Razieh and the team in Kensington. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleChanel is lovely and has been working very hard at finding us opportunities for purchase.
Dear Ed, We are so happy to hear that you had such a positive experience with Chanel and Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleRazieh is an absolute pleasure to work with. Very professional, attentive and thorough. I highly recommend her.
Dear Gyan, We are extremely pleased to hear that you had such a positive experience with Razieh. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleEmma and her colleagues are professional, committed, responsive and deeply knowledgeable. Highly recommended!
Dear Carina, We are extremely pleased to hear that you have had such a positive experience with Emma and the team at Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleProfessionally-run estate agency, highly recommend! Charlotte Heaton in particular is extremely helpful and a pleasure to deal with!
Dear Boris, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Charlotte and hope to work with you again in the future.
5/5
GoogleRazieh is a pleasure to search properties with, full of good advice and tactfulness. She understands well what we need and wish. We always look forward to what she will show us next. Thank you Razieh!
Dear Virginie, We are extremely pleased to hear that you had such a positive experience dealing with Razieh. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleCharlotte is clear on communication, friendly and approachable. I always enjoy speaking with her. She is a great asset to Mountgrange Heritage.
Dear Bianca, We are so glad to hear that you have had such a positive experience with Charlotte. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleExcellent service! Really suggest it. Make sure you ask for Veronica, she is an amazing property manager and I have worked with her so well in the past 4 years! Thank you for all your help Veronica!
Dear Mary, We are extremely pleased to hear that you have had such a positive experience with Veronica. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleCharlotte has been amazingly helpful and has gone above and beyond in helping to refurbish the flat and get it into great working order for letting. I highly recommend her and the staff at Mountgrange Heritage.
Dear Alexander, We are thrilled to hear that you had such a positive experience with Mountgrange. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleRazia was extremely helpful through the entire process even if ultimately we made an offer on a different property. She understood what we were looking for and only showed us properties she knew were up to our standards . Strongly recommended!
Dear Dima, We are extremely pleased to hear that you had such a positive experience with Razieh. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleHenry has been excellent - with the required patience of getting the job done and very competent and committed at all time. Proper expert for short let West London. Thank you
Dear Micha, We are so pleased that you have had such a positive experience with Henry. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleCharlotte Heaton has been a superstar making the whole rental run smoothly, any issue was dealt with efficiently and promptly. The whole experience overall with Mountgrange has been very professional and pleasant
Dear Gavin, We are thrilled to hear that you had such a positive experience with Charlotte. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleMoutgrange heritage has been incredibly helpful and been an absolute pleasure to work with. In particular, I would like to thank Sophie for her amazing attention to detail and friendly attitude!
Dear Archie, We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleA special mention to Charlotte Heaton who has been absolutely incredible as our relationship manager. She is extremely approachable, quick to respond and genuinely empathetic about all issues raised - which is super reassuring. Thanks Charlotte!!!
Dear Aashna, We are extremely pleased to hear that you had such a positive experience dealing with Charlotte. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleThe agency's service during the lease is super good, Tom (the property manager) is always up to date and super efficient with tenant requests that can sometimes be very specific. Thank you
Dear Gina, We are so pleased that you have had such a positive experience with Tom and the team. We really value your feedback, thank you so much for taking the time to write your review.
1/5
GoogleExtremely disappointed in Mountgrange. We gave a local agent a chance at selling our property but that trust was misguided. We always felt the agent was working for sale at any cost instead of what was in our best interests as the client. I would strongly advise against instructing mountgrange to sell your property.
Dear Alexander, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. We were very pleased to be given the chance to sell your partner’s apartment and even more delighted to secure a buyer so quickly, given the other two agents involved had been unsuccessful. As you may know, we had to navigate some challenging issues along the way and so were pleased to be able to retain the sale price at the agreed level. I would very much welcome the opportunity to speak about this in an effort to understand your concerns better, particularly since we were unaware you felt we had fallen short of your expectations until reading the review. A conversation will allow me to identify areas we can improve in the future. Please contact me directly at your convenience. Yours sincerely, Susan Dyson.
5/5
GoogleCharlotte has been extremely helpful, professional and kind, making the ever-stressful journey of moving in seamless. She has promptly answered every question we have had, replied to our queries in no time at all, and has gone out of her way to make us feel comfortable. The teething problems that come with a new home or any maintenance queries did not feel like obstacles at all thanks to the incredible service and constant support provided.
Dear Saisha, We are extremely pleased to hear that you had such a positive experience dealing with Charlotte. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleCharlotte was absolutely amazing while we were renting. Super quick to respond and proactively followed up on any fixes done weeks later to make sure we're happy. She seems to always be in a great mood, and lovely to chat to, never once had to chase on anything!
Dear Suzanne, We are extremely pleased to hear that you had such a positive experience with Charlotte. Thank you so much for taking the time to write your review, it really means a lot to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Mountgrange Heritage is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
