Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
Showing 528 reviews on Google only. Show every review
5/5
Google5 stars for Tom French who helped me navigate a difficult landlord
Dear Kitty, We are so pleased that you have had such a positive experience with Tom. Thank you so much for taking the time to write your review.
5/5
GoogleI am very satisfied with property management service. Very good and prompt. Veronica Wells has always provided excellent advice followed by perfect execution.
Dear Danica, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleSophie Voisey has been great. In all of our interactions she responds quickly and is always very helpful. When there is a problem at our flat I feel confident that I have Sophie to help fix the situation as I know she will immediately start working to remedy the situation.
Dear Sarah, We are so pleased that you have had such a positive experience with Sophie and Mountgrange Heritage. Thank you so much for taking the time to write your review.
5/5
GoogleSophie at Mountgrange Heritage has been absolutely lovely and helpful to deal with at every step. Would warmly recommend.
We are so pleased that you have had such a positive experience with Sophie and Mountgrange Heritage. Thank you so much for taking the time to write your review.
1/5
GoogleRating only, no written review.
Dear Zoe, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. Unfortunately, due to customer GDPR we can not discuss your case here but only say that sadly the outcome was inevitable due to unique circumstances beyond our control.
5/5
GoogleRating only, no written review.
Thank you so much for taking the leave us a rating, it really means a lot to us.
5/5
GoogleFantastic firm, friendly and knowledgeable staff; highly recommend.
Dear Jennifer, Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleGillian Pashkarna was the Real Estate agent who sold our Kensington flat. Gillian is an amazing communicator, respectful, compassionate, selfless and a determined salesperson. There were difficult aspects to our sale but she not only guided us through them but helped us by managing certain aspects for us. We are indebted to Gillian and we feel the sale would have gone through with out her help. We take great pleasure in recommending Gillian as an amazing sales person, a compassionate human being, who worked tirelessly to bring about a sale. We wish Gillian best wishes for an amazing future. Kind regards Cherie and Geoff
Dear Geoff, We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleAlthough market conditions for our sale had been difficult, the team at Mountgrange have been very efficient and communication has been excellent throughout, so thanks to Emma, Gillian and the team, also Veronica on the Lettings side which has been run very smoothly for many years.
Dear Richard, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleVery happy with the agency, especially our agent Tom. Very attentive, prompt and keen. Thank you for always being most helpful!
Dear Nicolina, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleVeronica Wells has been managing my small flat for a number of years and yes even on small flats problems crop up. All sorted out without much fuss for me. Very helpful when you live miles away. Thank you so much.
Dear David, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleWe have been working with Tom French for nearly a year and have had a great experience! Tom is professional, kind, responsive, and thoughtful. We are very thankful for his support and look forward to continuing to work with him!
Dear Michelle, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleTom from the property management team has been wonderful to work with. Very proactive and always happy to help! Strongly recommended
Dear Elodie, We are so pleased that you have had such a positive experience with Tom and the Mountgrange management team, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleExcellent agency which provides top quality service. Would definitely recommend to anyone who is looking to rent/buy in the Kensington/Chelsea/Notting Hill area.
Dear Amir, We are so pleased that you have had such a positive experience with the Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleI have had the pleasure of working with Tom French from the Mountgrange group who has been very attentive, responsive, and extremely professional. I had a slight issue at my property and he quickly responded, escalated it, and managed to push to get it fixed within hours! Highly recommend!
Dear Pam, We are so pleased that you have had such a positive experience with Tom, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleChanel and team have been super patient and accommodating to our evolving property search in the area. As one of the few independent firms left in the area, we could not recommend them more highly.
Dear Grant, We are extremely pleased to hear that you had such a positive experience with Chanel and the team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleWhat a lovely experience it has been buying our dream home through Mountgrange Heritage. Thanks to you all but especially Zoe who has been so kind and helpful through the whole process!
Dear Leona, We are extremely pleased to hear that you had such a positive experience dealing with Zoe and the team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI came across to Mountgrange Heritage North Kensington branch in 2014 for the first time. Vey knowledged, helpful and kind people to work with.. Also, the properties they deal with are over the London overage with accurate prising..
Dear Maria, We are extremely pleased to hear that you had such a positive experience with Mountgrange. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleIncredibly professional and available, the team is totally dedicated to our search/sales, oftentimes coming up with innovative solutions and always beyond expectations options. Highly recommend, especially Chanel who has been incredible at any point in time through my research.
Dear Vanessa, We are thrilled to hear that you had such a positive experience with Chanel and the team. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.means a lot to us.
5/5
GoogleTim at Mountgrange Heritage has been a great agent to work with, efficient and helpful. All in all a very pleasant experience. Would highly recommend!
Dear Ithaka, We are so pleased that you have had such a positive experience with Tim and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleWe have recently dealt with Tim and his team in selling our late aunts home. None of us live nearby and relied on Tim heavily. We cant thank him enough for all the assistance and negotiating he did for us, going the extra mile when we needed either his guidance or things to be checked at the home both inside and outside and making what could have been a very stressful process into one that wasnt. We would not hesitate in recommending Tim and Mountgrange Heritage. With thanks Sue H
Dear Sue, We are so pleased that you have had such a positive experience with Tim and the team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage are an independent estate agent with a local feel and expertise in the W10 area. Chanel worked really hard and helped to generate strong interest in our flat which we ended up selling via Mountgrange Heritage. We had it listed with two agents and she booked in several more viewings than the other agent. Chanel, Tim and the rest of the team have also been extremely friendly, professional and proactive in all their dealings with us.
Dear Tony, We are extremely pleased to hear that you had such a positive experience dealing with Chanel, Tim and the North Kensington team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleGillian has been an absolute pleasure to work with and i cannot recommend enough! As a London buyers agent representing clients buying property from around the world the relationships with agents are imperative. Gillian is responsive, hard working and commercial thinking and if it wasn't for her tenacity we would not have got in to an off market property and negotiated a price everyone was happy with. Thank you, happy clients all around!
Dear Kerime, We are so pleased that you have had such a positive experience with Gillian and the team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage have recently completed the sale of my property and I'm extremely happy with the service provided by the Kensington team (particularly Emma and Gillian). The property was listed with other agencies which allowed me to compare the performance of Mountgrange against two well recognized high street names. Mountgrange without doubt delivered more pre-qualified propspective buyers compared to the others who had some irregular viewings of sometimes inappropriate clients (i.e. looking for a house and shown a 2 bedroom flat, or who needed to sell first and who hadn't even begun the first most basic step of that process and yet made an offer wasting my time). I am aware that Mountgrange turned down clients wanting to view as they didn't meet criteria re funds, proven legimate source of funds etc. Indeed, Mountgrange actively turned away one propspective buyer - and lost their potential commission - and handed them to another Agent as they didn't meet their rigouous standards. It's hard to find morals in the real estate business but they shone in these tests. The team were very informed and friendly, and always open for you to pop in for a chat regarding progress. In the other agencies, i felt it was a numbers game to secure a listing, but then there wasn't as much follow-up as they had too many properties to focus on. It's no surprise to learn that Mountgrange have consistently sold almost every property that came up for sale in my building over the past decade. Highly recommended.
Dear Gary, We are so pleased that you have had such a positive experience with the Kensington office, we really value your feedback. Thank you so much for taking the time to write your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Mountgrange Heritage is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
