Trusted Agent profile
★★★★★
676 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 676 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
141
Reviews on Trustpilot
Business-wide
Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
Showing 528 reviews on Google only. Show every review
5/5
GoogleGreat team to liaise with. Their fast and polite communication means that Mountgrange is a company who we have done business with for a while and hope to continue to do so in the future. - Popup 4G
Dear Callum, Thank you so much for taking the time to write your review. We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback.
5/5
GoogleGillian and Emma served as some of the best agents I have dealt with over the past few years. Their experience, maturity and understanding were second to none and I would recommend to utilise the duo when it comes to selling your property. As soon as I gave pictures of my property to Gillian, they had tailored buyers into the apartment the next day and an offer on the table by end of the week. At first, you would think this could have been a fortunate circumstance with the current macro environment, but having been on the other side of things when Gillian is showing you a property, you see how effective she is at making people see how this could be their home and giving you the time to understand if it is for you or not. Sometimes her advise is honest and tough but it is always in the benefit of her vendors and buyers and not to just make a sale! I look forward to working with you on my next project :D
Dear Herbie, We are so pleased that you have had such a positive experience with Gillian, Emma and the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVery good to have Tom French as on-site trouble shooter .... the fact that he is himself a Landlord means that he totally gets it. And for me it gives me that sense of security that stuff won't be left hanging and I can get on with my life without fretting ... well, without fretting too much ! That is a huge freedom for me - and not available from all Letting Agents - just saying ! Keep it up Mountgrange and all your team.
Dear Anthony, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. Thank you so much for taking the time to write your review.
5/5
GoogleRating only, no written review.
Dear Simon, We are extremely pleased to hear that you have had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleGreat team who kept us informed on every step of the process, and able to get us a good result.
Dear David, We are extremely pleased to hear that you have had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI strongly recommend the senior associate Chanel Rapallini, serious, proactive and always available to talk and help.
Dear Fabrizio, We are so pleased that you have had such a positive experience with Chanel. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWhat a lovely company to deal with, constantly over the years have always been a favourite, big thank you to Chanel for being such a super star
Dear Rosie, We are extremely pleased to hear that you have had such a positive experience with Chanel and Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI highly recommend using Mountgrange Heritage. We had help from Dominic Waddington, he was very professional and made the process seamless.
Dear Harry, We are so pleased that you have had such a positive experience with Dominic and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleBethany was very efficient to offer us an excellent option and was fast and professional. Thanks Bethany. Great experience with u.
Dear Gawad, We are so pleased that you have had such a positive experience with Bethany. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI have worked with MGH for over 15 years both sales and lettings and find them honest, professional, knoweledgable and highly personable. I would continue to use them for both sales and lettings.
Dear Sarah, We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleChanel has been very helpful and enthusiastic with our property search. She remains in good contact with us and provides us with relevant updates on any new properties that may be of interest to us.
Dear Julia, We are so pleased that you have had such a positive experience with Chanel and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleChanel has been absolutely amazing to work with. Throughout the process Chanel went out of her way to plan, structure and facilitate viewings and finding properties that fit the brief. Can strongly advice to work with Chanel and her team.
Dear Magnus, We are so pleased that you have had such a positive experience with Chanel and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleGillian Pushkarna helped me find my flat after a very long search! She understands her client's needs, is efficient, honest, straightforward and experienced. I would definitely recommend her to all my friends.
Dear Lina, We are so pleased that you have had such a positive experience with Gillian and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleChanel was very responsive and easily accessible when we were browsing homes in the W10 area. She was trustworthy and knowledgeable about the area and made us feel very comfortable with the home buying process. Thanks Chanel!
Hi Brooke, We are extremely pleased to hear that you have had such a positive experience with Chanel. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI deal with Chanel Rapalini at Mountgrange. Chanel is excellent, she really knows the area and is very efficient and easy to work with above. Above all she is extremely patient when I am indecisive! In short, Chanel is a great agent.
Dear Jackie, We are so pleased that you have had such a positive experience with Chanel and Mountgrange Heritage. Thank you so much for taking the time to write your review.
5/5
GoogleWe have dealt with Mountgrange Heritage for a number of years and have always found them to be professional. They have always found us good tenants for our property and I wouldn't hesitate to recommend them to anyone with a property to let.
Dear John, We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleWe had Andrew Johnstone from the Notting Hill branch. He was very helpful and quick at communicating with us about the property. We had a bit of a miss communication at the start but Andrew managed the situation and everything was sorted out. I would recommend to others as overall it was a very easy process with helpful guidance along the way. Thank you !
Dear Freddie, We are so pleased that you have had such a positive experience with Andrew and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleA very efficient service, Mount Grange Heritage were really wonderful. I felt so supported and reassured through this whole process, which can be very stressful. As I don't live the property I was selling, there was alway someone at Mount Grange Heritage happy to visit the property and help.
Dear Pam, We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleMountgrange were the best estate agent I dealt with with regards to finding a property to rent. Chiara in-particular was amazing and so helpful in supporting us find the right place. The whole experience and quick communication from Chiara made the whole process much easier for us! I can’t recommend her and the estate agent as a whole enough!
Dear Charles, We are extremely pleased to hear that you have had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI was a tenant for 3 years in one of the properties managed by Mountgrange. They are very fair and reasonable and whenever an issue came up, they dealt with it very quickly. I would have been happy staying a tenant with them but I decided to buy my first property. I'd like to especially acknowledge Veronica who was my direct contact. It was always a pleasure working with her. There are nightmare estate agencies out there, this is not one of them, this is one of the good ones.
Dear Huong, We are extremely pleased to hear that you have had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI had a brilliant experience with Mountgrange Heritage, particularly with the help of Chiara. She was incredibly reliable and friendly throughout the process of finding a flat. Her professionalism ensured that everything was handled smoothly and efficiently. Thanks to Mountgrange Heritage, I found a flat in a superb location. Would recommend to anyone seeking property rental assistance!
Dear Nadja, We are so pleased that you have had such a positive experience with Chiara and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleGreat service, attentive and caring staff. I would recommend!
Dear Martin, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
1/5
GoogleThe worst agents I have come across and the bar is pretty low in London. They don't care about tenants at all. Took me months before I got any meaningful response from them but when they need something they rang me 3 times a day.
Dear Lina, Thank you for your feedback, we are very sorry to hear that you had a bad experience with us and have taken your complaint seriously.
1/5
GoogleStay away, these people have no decency. They just want to take your money.
Dear Lina, Thank you for your feedback, we are very sorry to hear that you had a bad experience with us and have taken your complaint seriously.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Mountgrange Heritage is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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London (27 Kensington Park Road) has the most, with 380 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 348.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
