Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
Showing 528 reviews on Google only. Show every review
5/5
GoogleHaving worked with with Madison on a recent sale, I can testify to her professionalism, hunger, endless enthusiasm and dedication to her craft. Mountgrange Heritage are lucky to have her.
Dear Ollie, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI can thoroughly recommend Mountgrange as a management agency. Having been a tenant for almost 8 years, they have been nothing but responsive and helpful. All of the staff I have dealt with have been friendly and accomodating
Dear Naomi, We are so pleased that you have had such a positive experience with Mountgrange Heritage over the years. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison is always lovely to work with. She is extremely professional and has a great knowledge of property. Highly recommend!
Dear Thomas, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleAmazing experience renting through Mountgrange Heritage and working with Tom, our property manager. The entire team has been so responsive and helpful!
Dear Myrna, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison is that rare combination in agents of friendly, honest, approachable yet very knowledgable, diligent and hardworking …. I deal with literally hundreds of agents week in and week out as a Buying Agent and can absolutely confirm this to be the case. If only Madison was the template at ‘selling agent school’!
Dear Sarah, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHad a fantastic experience working with Madison. Always highly professional and knowledgeable. I would definitely recommend her to anyone looking to buy or sell in the area!
Dear Catherine, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
4/5
GoogleMadison (and Gillian) has been tenacious in pursuing potential clients during a difficult period for flat sales in the area, and most diligent in following up with sitting tenants, solicitors and buyer during a prolonged completion perod to ensure all went smoothly.
Dear James, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleIve worked with Madison for a number of years and would have no hesitation in recommending her, or the team at Mountgrange Heritage. A top service all round, coupled with a ton of experience and a can do attitude
Dear Andy, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison Lane at Mountgrange Heritage has been with me on my journey to find a new home. She had gone above and beyond to put suitable properties in front of me and completely comprehends my demanding requirements. Her warm, sunny and enthusiastic personality makes her a joy to deal with.
Dear Janine, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a great experience working with Madison when buying our flat - she set up a group where we could ask and answer questions and kept us fully informed throughout. The process was very smooth and we're delighted with the outcome! Would definitely recommend
Dear Alex, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe work with many agents in London and I can honestly say that Tom is one of the best. His communication, efficiency and the care he gives to his customers is of the highest calibre. Every tenant I speak to has only great things to say.
Dear William, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleThe entire rentals department are first class and have excelled for many years since the days of Thalia Bryan. In particular, Veronica is considerate, caring, and efficient. Expat landlords thousands of miles away can rest easier knowing she is looking after their interests so capably.
Dear Timothy, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage Kensington provided us an excellent service ! We were planning to buy a flat. They understood our brief at once, and proposed the adequate product within a day. They have an interesting range of products and opportunities. All along the process until the end, they were very professional in all circumstances, a good team always available.
Dear Jean, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a fantastic experience renting with Mountgrange Heritage! Tom French, the property manager, is incredibly professional, responsive, and always happy to help. He made our move to London seamless and stress-free. Highly recommend!
Dear Anthony, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleExcellent Property Management Service. Tom French has been very helpful throughout the months I have been renting. He is very professional, dedicated and approachable. One aspect that truly stands out is his responsiveness. Any queries or issues I have had were addressed promptly and effectively. I highly recommend him to any landlord or tenant seeking a hassle-free and positive rental experience.
Dear Lourdes, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison was great to work with and helped me navigate the property market in the early days of my flat search. Her knowledge and support made the process smooth and stress-free. She had good advice and always had my best interests at heart. Highly recommended!
Dear Aurora, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI recently had the opportunity to work with Madison as my estate agent, and the experience was exceptional. Madison exemplifies professionalism and expertise in the property market. From our initial consultation to the final completion, she provided invaluable insights and guided me through each step with clarity and confidence. Her dedication to client satisfaction is evident through her prompt communication, meticulous attention to detail, and personalized approach. I highly recommend Madison for anyone seeking a dedicated and knowledgeable estate agent. Her commitment to excellence made the entire process seamless and stress-free. Thank you, Madison, for your outstanding service.
Dear Simon, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHonor Brooksbank has been extremely professional, knowledgeable and accommodating. Her approach is not typical of a sales person as she is much more considered and more interested in understanding the client's criteria first. This makes the search process more targeted and more efficient.
Dear Lourdes, We are so pleased that you have had such a positive experience with Honor and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI was dealing with Archie and would highly recommend his services. He was responsive, professional and helpful the whole way through the process! Thank you Archie and Mountgrange Heritage!
Dear Annabel, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI want to give a big thanks to Archie Turner for being so helpful and proactive during our home search. He made sure we had all the info, photos, and videos we needed since we couldn't visit in person. His support really made a difference and we're so thankful for his help!
Dear Gu, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleEmily was absolutely wonderful with showing us flats, keeping us updated about availability, and had excellent follow through. I would highly recommend working with Emily to find your next flat! Thank you Emily!
Dear Dominique, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleArchie Turner has helped me find a place. He was extremely helpful and made sure I was comfortable with the place I was about to rent. With all the real estate agent I had to deal with he's by far the nicest! Mountgrange Heritage is lucky to have such a good asset!
Dear Ali, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleAmazing service from Emily on the Lettings team. I wasn’t in the area for a viewing so from my initial email regarding the property to the actual virtual viewing, there was around 8 hours turnaround which is excellent. Also unheard of typically for an agent to show you the property and then film an additional video for you to refer back to. Service has been second to none from what I’ve experienced while searching for a rental property. Thank you ever so much!
Dear Luis, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had an outstanding experience with Chanel as my estate agent. She was incredibly professional, reliable, knowledgeable, and responsive throughout the entire process. Chanel took the time to understand my needs and preferences, providing valuable insights and advice. I highly recommend Mountgrange Heritage.
Dear Stefanie, We are so pleased that you have had such a positive experience with Chanel and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Mountgrange Heritage is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
