Trusted Agent profile

Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry

4.8

★★★★★ Excellent

1,074 reviews across 3 offices and 4 platforms

Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,074 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.4 / 5

191

Reviews on Google

All 3 offices

Facebook logo

3.7 / 5

9

Reviews on Facebook

All 3 offices

Yell logo

1.5 / 5

2

Reviews on Yell

All 3 offices

Trustpilot logo

872

Reviews on Trustpilot

All 3 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.

Awards

Industry awards

Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.

British Property Awards winners in four years, the group and its branches: 2025, 2024, 2022, 2021.

British Property Awards by year, 2025 to 2021

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 191 reviews on Google only. Show every review

5/5

Google

I let a property for many years and then sold the property through them and they were excellent throughout. Marie and Helen were excellent dealing with my letting issues and in turn a calm and assuring presence for the sale. Would recommend to others.

Michael · 15 June 2020 · Monks Estate and Letting Agents Shrewsbury

3/5

Google

Monks were very supportive in the selling of our property. They did the viewing organisation for me. They were very professional in the feed back from the viewings and supportive when there were problems. I would certainly recommend them to my friends.

PAuline · 15 June 2020 · Monks Estate and Letting Agents Shrewsbury

Agent replied · 14 June 2024

Dear Mrs Morris. Thank you very much for your kind review. We hope you are settling well in your new home and best wishes for the New Year. Regards, The Monks Team.

1/5

Google

Trying to view a house with his estate agents is more than impossible it's 3 on a Friday or not at all no flexibility at all no consideration to the vendor I would hate for this estate agents to be selling my house. if you have a house in Shrewsbury for sale and you have just reduced the price I would be asking them what are they playing at

Dave · 16 June 2019 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

Absolutely fantastic estate agents. In fact, the BEST estate agents I've ever had dealings with. Lucinda in particular has been an absolute gem, and made the process so easy, from the viewing, to the paperwork, to the move in date and follow ups, it's been seamless, smooth and I can't fault anything. Thanks for making the move so stress-free. Highly recommend.

Stephanie · 16 June 2018 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

I have always found Monks friendly and professional in what they do, being new to the area, they helped me and my family find our perfect home.. We have been at our property now for 2 months and I would recommend this agency as the best in the area!!

Steve · 16 June 2016 · Monks Estate and Letting Agents Shrewsbury

1/5

Google

Monks do seem to care about their appearance and they present themselves well but their service is far from the image they portray. When applying, we were regularly needing to check up on our application. Admittedly, this was due to us needing to move quickly but Monks were aware of this. They did also get our moving date wrong. There was information about the property we were moving in to that was only revealed after we had paid all fees and signed our contracts which would have greatly affected our interest in the tenancy had it been offered in advance. We voiced our concerns about these and other issues we had to the agency and while they came to the defence of the landlord, they only acknowledged the issues we listed that could be attributed to the landlord, skipping over anything that would be the fault of the agency. When these skipped issues were raised for a second time, noting that they were ignored the first, we stopped receiving any communication from the agency. I try not to judge Monks by the mistakes they have made but I am judging them for their inability to resolve any problems or even acknowledge the issue.

Patrick · 16 June 2016 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

Monks Lettings Agents are a pleasure to work with. They have helped us to move in a week time as we were asking and helped with all a lot of requests about the property. Prompt communication and great customer service.

Arthur · 16 June 2016 · Monks Estate and Letting Agents Shrewsbury

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Monks Estate and Letting Agents

Which Monks Estate and Letting Agents office has the most reviews?

Wem has the most, with 883 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.

Where are the Monks Estate and Letting Agents offices?

The three Monks Estate and Letting Agents offices, by town:

  • Oswestry: 27 Cross Street, Oswestry, SY11 2NF
  • Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
  • Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Has Monks Estate and Letting Agents won any awards?

Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent