Trusted Agent profile · East Sussex
Verified
★★★★★
1,989 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,989 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Showing 614 reviews on Google only. Show every review
1/5
GoogleBeware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money. …
Dear David Sorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here. Kind regards Steve Neocleous
5/5
GoogleNice quick and easy sale! No problems at all and very helpful staffPositiveProfessionalism
Hi Lisa Thanks so much for your positive review, good to know that this was a quick and easy sale. Doesn't seem to be too many of those at the moment! Kind regards Steve Neocleous
5/5
GoogleAs a buyer the process is daunting (especially first time buyer). Drew at MM was brilliant from first meet, her honesty was a breath of fresh air in such a self serving industry, her knowledge tremendously impressive. As such made me much more inclined to trust dealing with MM and was proven right throughout the buying process with other helpful colleagues there such as Brendan. From a sellers POV highly recommend.PositiveQuality
Hi Ketan Thanks so much for your resounding endorsement of Drew and her team at our Preston Park Office. Trust is so important during the buying and selling process so it's good to know you felt that you had that relationship with Drew throughout the process. Kind regards Steve
5/5
GoogleWe just completed the house purchase of our new house in Brighton - Drew and Brandon were fantastic to work with - any emails and communications were dealt with promptly and they were a pleasure to work with - would certainly recommend anyone to use Mishon Mackay's awesome team!PositiveResponsiveness, Quality, Professionalism
Hi Christopher Thanks so much for taking the time to let us know how well Drew and Brandon did during your recent house purchase. We agree with you, they are pretty awesome! We hope you are very happy in your new home. Kind regards Steve Neocleous
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hi Ashim Many thanks for posting such a positive 5/5 for the guys at Brighton, much appreciated. Regards Steve
4/5
GoogleRating only, no written review.
1/5
GoogleCompletely useless. As ex tenent I've asked for help more than once and I've received an answer just when I said that I would complain. Avoid them!
Hi Michela Thank you for taking the time to review the service you have received from Mishon Mackay. We are very sorry you feel you haven’t received the level service we always endeavour to provide. I have been able to review the file and … More
1/5
GoogleI was strongly interested in rent a flat, called them to ask about details. They promise me call back, it never happened...I was very disappointed.I still wondering why, maybe my surname doesn' t sounds good...
1/5
GoogleUseless at dealing with anything, have to really get on their case. Landlords are rogues free to make up whatever laws they want. Glad to see the back of them.
1/5
GoogleSteve - some of your statements are quite simply incorrect. It is really disappointing that you feel this is acceptable. You are either knowingly misleading people on this review or you are being misinformed by your staff, but either way it's very disappointing. If you would like to discuss this further, consider that there may have been mistakes in the process and take feedback on possible solutions you have my contact details. Please feel free to use them. EDIT TO ADDRESS RESPONSE: Steve, you haven't actually addressed any of my points. You are either being misguided, or operate to VERY different standards compared to your peers. ORIGINAL POST: There are some things I just don't think are acceptable... Drew was my contact there and I am glad to see from here that not everyone has had an experience as bad as mine. For what its worth, I was also engaged with Claire and Adam at King & Chasemore who were the polar opposite, helpful, diligent, trustworthy and not a hint of arrogance. I would have loved to have bought a place from them instead. Here are some examples of why... 1. I was arranging house insurance, (buying from abroad) asked if we had a burglar alarm - told no, they in fact did. This impacts the quote. Costs money. 2. On another proposed purchase was told I would be informed if the property came back on the market, 2 weeks later saw it as sold on Rightmove. I was given a very very poor explanation and would have walked away if they didn't end up with exclusive rights to sell the place next door I ended up buying. 3. I asked for a floor plan (hadn't been done as it never went on the market) but sent one for the place next door. Asked if it was exactly the same. Told yes. In fact, no. One had an extension. 4. If we are in the middle of dealing with something, I don't expect my sales person to go on holiday and only find out when I follow up 3 days after expecting a response and get an out of office. 5. Whilst making the purchase I tried to engage with them on helping me rent the property afterwards, I had to chase that twice before I decided to give my business elsewhere due to their lack of assistance on helping or responding. This was after they guided that they could rent it at almost 20% higher than anyone else had suggested they could (I am assuming a sales tactic, but maybe they are that much better). I have tried to provide pure facts here, but can honestly say that this was a terrible experience that really didn't need to be, the main reason being the way it was handled by Mishon Mackay.NegativeResponsiveness, Quality, Professionalism
Hi Oliver I will do my best to respond to each of your observations: 1. I was arranging house insurance, (buying from abroad) asked if we had a burglar alarm - told no, they in fact did. This impacts the quote. Costs money. I'm afraid that we had not been informed of an alarm on the property and every time we visited the property with contractors on your behalf the keys were always in a key safe. As well as the viewing carried out with your mum on your behalf. I understand that the second time she viewed it was with the seller. The seller had never informed us of an alarm neither did we have any experience of an alarm being on at any time. 2. On another proposed purchase was told I would be informed if the property came back on the market I can only assume that you are referring here to number 30 which had a sale agreed. However this did not come back to market and proceeded to exchange of contracts. 3. I asked for a floor plan (hadn't been done as it never went on the market) but sent one for the place next door. Asked if it was exactly the same. Told yes. In fact, no. One had an extension We didn’t have a floorplan as the sale was agreed to you without the property going to market, This was explained to you in a email sent on the 20th October 2020 with a rough sketch and similar layout to the house you are referring to. Drew sent you a copy of the floorplan for number 30 removing the extension area and explained all the houses in that location had a similar layout, and the sq ft on the epc had the same overall figure. There may have been a different description on the other house but ultimately this is one of the drawbacks when not seeing a house yourself. The advantage of being able to buy the property without it going to market is hopefully some recompense for there not being a floorplan. 4. If we are in the middle of dealing with something, I don't expect my sales person to go on holiday and only find out when I follow up 3 days after expecting a response and get an out of office. I am sorry that you feel Drew should have advised you that she was going away on holiday, however she did respond to you whilst on holiday and in any case I was on hand to help, you and I had a few exchanges of email at the time and I was unaware that this had been a problem for you at the time. I have dealt with your concerns on the Lettings side of things in a previous response, as I say our Lettings Director remains confident on the figures that he gave you. I do hope that you don't rent it for less when you could get a better return. As I said in my previous response I'm sorry that we didn't give you the service you were hoping for but I wish you the very best and I hope that you get what you are hoping to from the purchase. I also hope that I have now responded to each of your observations. Kind regards Steve
5/5
GoogleI've been very happy with the service I have had from Maria V and the staff at Mishon Mackay, in letting my flat. I don't have any complaints. Quite a few of the one star reviews here where MM has no record of the name given look rather suspect - no actual details given, and some names look very made up. What a shame. We're all under greater stress this year, and I would encourage people posting reviews to try and be fair - it's easy to blast off, but there are usually two sides to every story.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIf you are wanting an estate agent who understands they are selling your home and not just in it for the commission then look no further. I cant fault the service we received from Drew and Brandon, and their colleagues. They go above and beyond to help make things as easy as possible.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe've had a really great experience with buying our first home through Mishon Mackay in Preston Park! The staff was so great from the start, super communicative and professional! Shoutout to Drew who made our final part of the process incredibly smooth (and fun!). Cannot recommend enough! :)
5/5
GoogleI have recently sold my property via the Preston Park Mishon Mackay branch, my points of contact were Drew and Brandon, both of whom I am very happy to recommend based on my experience with them. Right from my first phone call with Drew I found the team very friendly and professional, Drew even came to value my property nice and early so I could still get to work on time and this was within a day or two of my initial phone call - 2 other agents I contacted either didn't return my calls or couldn't fit me in at a convenient time. Throughout the viewing and sale periods my emails and phone calls were always responded to on the same day and I was kept up to date on progress, feedback, and any attempts the guys had made to get people through the door - even as lockdowns came and went. Crucially the team were good at assisting my solicitor in chasing the other parties involved in the sale as and when required to ensure we were able to exchange and complete on time, this is something often overlooked and that you do not get from "do-it-yourself" online agents.PositiveResponsiveness, Quality, Professionalism
Hi there Thanks so much for your comprehensive review and you kind words about the service you received from Drew & Brandon. The guys at Preston Park work really hard and always so encouraging when someone appreciates it and takes the time to say so. I'm so glad your sale went through as and when you hoped. Many thanks for using Mishon Mackay. Thanks again Steve
1/5
GoogleRating only, no written review.
1/5
GoogleIt was very shabby with cheap tacky photos and not very friendly staff..
1/5
GoogleGosh, could not have spoken to someone more disinterested in my property search if I'd tried. I know it's a sellers market but...NegativeProfessionalism
Hi Michelle I'm sorry that you seemed to have had a bad experience when trying to give us your details for a property search. I'd be very happy to chat to you to see if I can help further, please feel free to contact me at sneocleous@mishonmackay.com Kind regards Steve
4/5
GoogleThe estate agent stayed on top of each stage of my purchase and we were able to meet a good timeline to complete.PositiveResponsiveness
Thank you very much indeed for your positive review Judith. I'm so glad that the team was able to help you achieve the timescales you were hoping to and I hope you are very happy in your new home. Thanks again Steve
5/5
GoogleWell, I have not completed yet but Mark, Abbie and Susie (I think Susie!) have all been totally delightful and informative throughout the process. A pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Hi John Thanks for your comments, much appreciated. Good to know that the guys are good to deal with and providing you with the info you need. Fingers crossed all will continue to go smoothly. Kind regards Steve
1/5
GoogleSurely the whole point of being an estate agent is to sell properties. I have sent 3 emails, called 4 times to get some details and arrange a viewing but after a week still haven't heard anything back .
1/5
GoogleNew touch screen display on the windows look good, however does not exactly fill me with confidence that they are taking customers safety very seriously. I understand they would want to limit the amount of customer enquiries in the office, but to have a touch screen display outside with NO ANTI BACTERIAL HAND GEL on offer is not in the best interest of the client. They should provide anti bac next to the screen and a sign to ask customers to anti bac their hands before and after use.
1/5
GoogleThey have been absolutely incompetent since the beginning. Any repairs and maintenance needed during our tenancy had to be communicated multiple times with some matters such as a window that would not close in the middle of the winter, taking 6 months to deal with. We had to keep in contact with the landlord even though they were managing agents so we can make sure that things were communicated properly. When we had viewings in our apartment after the second lockdown the agent was not even wearing a mask even though we had made a big deal about it. Every communication was a dreadful prelonged nightmare with constant delays, miscommunications and always ending up with the cheapest solution possible only for the same problems to arise again as they it was not dealt with professionally.
Thank you for providing more information about your experience with Mishon Mackay during your 2.5 year tenancy. Looking back at the property notes I can see that all small maintenance was dealt with promptly and without any real delay, we are of course reliant on landlord approval for works but again I can’t see any delays on the landlords behalf either. The most recent maintenance (the leak) was reported over the Christmas period, this was repaired within 24hrs from reported and the contractor returned after the festive seasons for a more permanent repair. The managing agents and freeholders of the building were involved with the repairs to the window back in 2019, so the time frame and action taken was out of our hands a little. I would like to apologise that you feel you haven’t received the level of service that you would have hoped, but we hope this didn’t affect your tenancy too much. Thank you for your feedback.
5/5
GoogleI recently completed the sale of my flat through MishonMackay and was very happy with the service received. Drew Taylor handled the sale and acted very professionally and kept in regular contact to advise on progress and any issues that potentially were going to delay the process. She proactively worked to solve problems liaising with the buyer and the solicitor. Highly recommended.PositiveResponsiveness, Professionalism
Hi Graham Thanks very much for your lovely review. Great to see that you had regular contact and that you were happy that Drew worked proactively to help get the sale across the line. Many thanks Steve
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
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Hurstpierpoint has the most, with 1,302 reviews rated 4.6 out of 5, followed by Hove with 1,050.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
