Newest first, from every platform, with the office each review is about. First names only.
β
β
β
β
β
1/5
GoogleTerrible service, terrible attitude. Booked an appraisal for 11am today. No one turned up, I rang to be told he was off sick, but no one bothered to ring and tell us. Had a viewing on a property on Wednesday, cancelled appointment, because of this terrible service.
tell
Susan Β· 31 August 2022 Β· Merryweathers Rotherham Sales
Agent replied
Hello Susan, I sincerely apologise for the miscommunication. We are a very proactive company with updating vendors if there are any changes, in this instance we did unexpectedly miss contacting you about your appraisal which we are terribly sorry for as we know this is an important stage in your house selling process. We respect you taking the time to contact us and if you would like any further help with your property please contact our branch. All the best, Merryweathers.
β
β
β
β
β
5/5
GoogleHannah is on the ball from start to finish always answers the phone very friendly and professional great service thanksPositiveResponsiveness, Professionalism
Holly86 Β· 26 August 2022 Β· Merryweathers Rotherham Sales
Agent replied Β· 12 April 2023
We love to hear how fantastic our team are! Thank you for your lovely review.
β
β
β
β
β
5/5
GoogleUsed Merryweathers Maltby for both the rental management and the sale of my property. The team at Merryweathers Maltby have been most obliging in all situations and are very personable because they are a small, close knit team. Would definitely recommend if you are looking for someone to manage your rental property or sell your property.PositiveResponsiveness, Professionalism
Jayne Β· 26 August 2022 Β· Merryweathers Rotherham Sales
β
β
β
β
β
5/5
GoogleAlways friendly and happy to help. Kept me informed on the progression of my house sale. Their initial advice and guidance about putting it on the market very helpful and was very grateful to them for showing around all the prospective buyers. Excellent service.PositiveResponsiveness, Professionalism
Anita Β· 26 August 2022 Β· Merryweathers Rotherham Sales
Agent replied
Thank you very much for your review! Itβs great to hear our team are doing such a great job.
β
β
β
β
β
5/5
TrustpilotOutstanding customer service from allβ¦
Outstanding customer service from all the staff at merryweathers maltby brilliant from the first phone call right through to completion thank you to you all
Andy Β· 26 August 2022 Β· Merryweathers Maltby
Agent replied Β· 29 July 2023
Thanks Andy for the 5* review for our Maltby team. Laura, Shelley and Emily do a brilliant job and its lovely to hear .
β
β
β
β
β
2/5
TrustpilotPoor sale management and communiciation
Put my mum's bungalow on the market with Merryweathers in Rotherham. Did not go well from the start the photos were poor and had to be retaken. The second batch of photos I had to crop and edit my self to get them looking reasonable.
Found a buyer after reducing the price by Β£20K. After six weeks of Merryweathers saying the sale was progressing well I phoned my solicitor to get an update, only to find that the buyers solicitor hadn't even opened a file and did not have a mortgage arrange contary to what the agent had been saying. Very poor sale's management. Also trying to get hold of anyone in the branch is difficult twice I have phone more than for times during the day only to get an answering machine. Still waiting after 5 days for the manager to phone me to explain why these problems have occurred. Now terminated contract and gone else where.
Ian Β· 21 August 2022 Β· Merryweathers Maltby
Agent replied Β· 29 July 2023
Really sorry to hear this Ian. I can see that we now have the sale back on track for you and your mother. If you would like to discuss the sale with me directly please get in touch with me on 01709 375591 or by email at jmoult@merryweathers.co.uk
β
β
β
β
β
5/5
GoogleReally polite and helpful over the phone with any inquiries, and do great at bridging the gap between the tennant and landlord, never waiting ages to hear back.
Also Maggie guided me through repressurising my boiler over the phone without making me feel stupid, and I was being a bit stupid.. so thanks Maggie π.
Harry Β· 5 August 2022 Β· Merryweathers Rotherham Lettings
Agent replied
Harry we are so glad Maggie helped you out so well, she really is fantastic. The whole Lettings team are brilliant and always at hand to help you. Thankyou for leaving such a positive review for us.
β
β
β
β
β
5/5
TrustpilotFirst Class Service
The team at Merryweathers Maltby were fabulous from start to end! They took all the stress out of moving house. Absolutely worth every penny!!
Michelle Β· 1 August 2022 Β· Merryweathers Mexborough
Agent replied Β· 29 July 2023
They say moving house in one of the most stressful things to do so we are really pleased to hear that our team in Maltby took all the stress out of the move. Good luck in your new home and thank you for taking the time to leave a review.
β
β
β
β
β
4/5
GoogleRating only, no written review.
Wendy Β· 29 July 2022 Β· Merryweathers Rotherham Sales
Agent replied
Thankyou for your star rating. We appreciate it.
β
β
β
β
β
4/5
GoogleRating only, no written review.
Howard Β· 29 July 2022 Β· Merryweathers Rotherham Sales
Agent replied
Thankyou for your rating Mr Robinson, we really appreciate you taking the time to do this. We would love to know where we can improve to have achieved a 5 star rating from you. If you would like to help us with this feel free to email us at info@merryweathers.co.uk. Thankyou again.
β
β
β
β
β
5/5
GoogleRating only, no written review.
Luisa Β· 29 July 2022 Β· Merryweathers Rotherham Sales
Agent replied
Thankyou for leaving a 5 star review, very kind of you.
β
β
β
β
β
4/5
GoogleRating only, no written review.
Tom Β· 29 July 2022 Β· Merryweathers Rotherham Sales
Agent replied Β· 29 July 2023
Thank you kindly for your review! π β¦
β
β
β
β
β
5/5
GoogleRating only, no written review.
Katelen Β· 29 July 2022 Β· Merryweathers Rotherham Sales
Agent replied
Thank you for your review. We are so glad you had a great experience and our team appreciate you taking the time to give us 5 stars!
β
β
β
β
β
5/5
TrustpilotGreat service
Really polite and helpful over the phone with any inquiries, and do great at bridging the gap between the tennant and landlord, never waiting ages to hear back.
Also Maggie guided me through repressurising my boiler over the phone without making me feel stupid, and I was being a bit stupid.. so thanks Maggie π.
Harry Β· 29 July 2022 Β· Merryweathers Mexborough
Agent replied Β· 29 July 2023
Thank you for the 5* review Harry, Maggie is a real asset to Merryweathers.
β
β
β
β
β
5/5
TrustpilotMathew and Tasha you are an amazingβ¦
Mathew and Tasha you are an amazing team. Your level of professionalism and good customer service is out of this world π which is I don't mind having you looking after my property after buying it through you.
Prosper Β· 27 July 2022 Β· Merryweathers Mexborough
Agent replied
Thank you for leaving the 5* review for our team in Doncaster, they always provide an excellent service and I have passed this on to Tashana and Mathew.
β
β
β
β
β
5/5
TrustpilotExcellent service from Maltby office
Excellent service from Laura, Shelley and Emily at the Maltby office. Kept up to date with all developments promptly. Thank you very much, your support and assistance was greatly appreciated at such a stressful time.
Bruce Β· 18 July 2022 Β· Merryweathers Mexborough
Agent replied
Great review Bruce, thank you for taking the time to leave it.
β
β
β
β
β
5/5
TrustpilotGreat service
Great service. A tough move due to circumstances beyond merryweathers control but reassured and helped every step of the way! Thanks
Peter Β· 15 July 2022 Β· Merryweathers Mexborough
Agent replied
Thank you for the review Peter, glad we could help make the move happen.
β
β
β
β
β
5/5
TrustpilotLaura Emily and Shelley were brilliantβ¦
Laura Emily and Shelley were brilliant and way beyond what i was expecting In dealing with the sale of mums bungalow on lilly hall. They were all a perfect balance of professional but friendly approachable and personal.
Treated me as an individual and kept me promptly fully up to date.
Highly recommend and they really do go the extra mile.
Big thanks to Merryweathers Maltby.
Graham Ian & Fiona
Graham Β· 14 July 2022 Β· Merryweathers Mexborough
Agent replied
Such a fantastic review to read. Thank you for taking the time to leave it.
β
β
β
β
β
5/5
Trustpilot5* customer service by Allie!
5* customer service by Allie!
We are currently purchasing a house through Merryweathers (Barnsley branch) & have had the pleasure of dealing with Allie for around 7 months now. The house purchase has been far from plain sailing but at every stage Allie has been amazing! She has gone above and beyond on numerous occasions and we genuinely couldn't have got this far without her. She is an absolute asset to this Company!
Kathryn Β· 8 July 2022 Β· Merryweathers Mexborough
Agent replied
We agree totally, Allie is a fantastic estate agent and we are lucky to have her with us. Thank you for the 5* review. I know house purchases can be complicated but I am glad Allie is on hand to help make it happen.
β
β
β
β
β
1/5
TrustpilotTerrible Service Stay Away! (Mexborough Branch)
I have recently taken my property off market with Merryweathers (Mexborough Branch).
At first was promising when wanting me to choose them to sell my property.
Once I chose them the service changed dramatically. I got past from pillar to post when chasing information saying someone else is looking after my account. Estate agent would just email and not call me, said they had tried to call but no missed calls.
The worst thing which I am flabbergasted about is when I had agreed figures with a potential buyer and took my property off the market, Merryweathers made me aware that the an element of the deposit was from her mum and had a gift letter from her. 2 months down the line with my property being off the market the buyer has now said that the βdepositβ is not an option as the gift was subject to a sale of her mums property which has fell throughβ¦. Merryweathers do not ask for proof of funds and are just happy with a letter from the buyers mum I cannot believe this. From my experience in sales surely this is a certainty that affordability is checked.
Will never use Merryweathers and will tell all friends and family the same, terrible service.
Jordan Β· 1 July 2022 Β· Merryweathers Mexborough
Agent replied
Hi Jordan,. I am sorry to hear that you have been unhappy with the service received from our Mexborough office. I can assure you we do obtain proof of funds when agreeing the sale although in this case it was less than straight forward. Feel free to get in contact with our Business Development Manager Jonathan Moult on 01709 537013 or jmoult@merryweathers.co.uk who would be happy to discuss this in more details with you.
β
β
β
β
β
5/5
TrustpilotExcellent. Friendly and professional
Merryweathers picked up the pieces from another agent who I felt let me down. They sold my property within 24hrs of it being listed with them. I canβt fault the help or the comms throughout, they are very friendly but always professional. Thanks all!
Mike Β· 29 June 2022 Β· Merryweathers Mexborough
Agent replied
WOW, nice to hear our team managed to agree an offer on the property so quickly Mike and thank you for the 5* review.
β
β
β
β
β
5/5
GoogleAmazing from start to finish. We canβt thank Allie Rogan enough for everything she did for us throughout the process. She made everything run so smoothly. I would definitely recommend!PositiveQuality
Jodie Β· 22 June 2022 Β· Merryweathers Barnsley
Agent replied Β· 21 June 2024
Thankyou so much for such a kind review Jodie, this makes us really proud to have Allie, she is new to our team and has blown us away with her commitment to her work. Thankyou for taking the time to leave a review.
β
β
β
β
β
1/5
GoogleVery poor service. I was told I would hear about a house offer the day after I submitted my offer, After no correspondence I rang for an update and I was told I would hear later that day, I didnβt hear anything. I then rang the day after for the third time and told I should have received an email (I didnβt), the company then rang to tell me my offer had been lost on their system with my details- and then the original rejection email was finally sent.I have experienced very poor service, poor communication and had no apology from the organisation, just them saying βthey will look into itβ.
I would be extremely cautious and mindful when seeing merryweathers again in future, other local agents have been 10/10 and provided an extremely better service.NegativeResponsiveness, Quality, Professionalism
Jessica Β· 22 June 2022 Β· Merryweathers Barnsley
β
β
β
β
β
5/5
GoogleRating only, no written review.
Nicole Β· 21 June 2022 Β· Merryweathers Rotherham Sales
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.