Trusted Agent profile
★★★★★
209 reviews across 3 offices and 2 platforms
Matthews Benjamin has three offices, in Ambleside, Windermere and Lancaster. Together they have 209 reviews on two platforms, rated 4.9 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Matthews Benjamin's three offices, most reviewed first. Each has its own page.
Matthews Benjamin is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Showing 177 reviews on Google only. Show every review
5/5
GoogleWe had a great experience of purchasing a house with Matthews Benjamin. Even though the process was protracted (because of delays elsewhere in the chain) Janet and the team were always there to keep things moving and maintain communication.
Thank you for your kind words of appreciation, Matthews Benjamin hope you and your family settle in well and are very happy in your new home!
5/5
GoogleSelling a holiday letting cottage from a distance could have been tricky, but Matthews Benjamin had everything at their fingertips. Initially Matt and then Janet guided us through the process, Janet in particular making sure we were kept informed at every stage, cheerfully supporting us through the negotiations. Always patient and reassuring. We would highly recommend Matthews Benjamin.
1/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review however we can find no record of you on our system. We are continually trying to improve on our service and ensure our clients are receiving the best possible care so if you had any further comments for us on your experience it would be much appreciated. Kind Regards The Matthews Benjamin Team.
5/5
GoogleIncredible service from the team at Matthew Benjamin! They maintained consistent communication providing updates when needed. Current climate didn’t in any way negatively affect the process. They were also highly professional and refreshingly cheerful! Many thanks 😊 …
5/5
GoogleThe service they've provided over the last 12 months has been extremely good. Great initial advice, effective marketing and a very professional and responsive service throughout the process. I'm very pleased with the result, and would highly recommend Jack and his team.
Thank you so much for your kind words and review Andrew. It has also been a pleasure working with you over the past year and like you are so pleased with the result. Wishing you all the best for the future. The Matthews Benjamin Team.
5/5
GoogleMatthews Benjamin have been very efficient and professional during our recent sale process, keeping us informed at every stage. Someone always answered the phone and responded quickly to any queries. Despite being extremely busy we were consistently given time and treated as if we were the only seller. Great team work and customer service. Many thanks.
Thank you so much for your kind words Val. It was an absolute pleasure dealing with you throughout the sale transaction. We wish you all the best for the future. The Matthews Benjamin Team
5/5
GoogleWe were really impressed with how quickly we sold our house through Matthews Benjamin. Jack and his team always got back to us quickly and kept us updated with progress through every stage of selling our house with them. Highly recommend.
Thank you so much for your kind words Nicola. It was a pleasure dealing with you throughout the sale and we hope you enjoy your new home. Wishing you all the best for the future. The Matthews Benjamin Team
5/5
GoogleMatthews Benjamin wasn't even our estate agent but they have been incredibly responsive and helpful (especially Nicola). They were representing the people from whom we were buying (vendors), and kept us informed every step of the way. We'd gone with Purple Bricks and they disappeared as soon as we accepted an offer on our house. If we ever come to sell our new home we'll be using Matthews Benjamin!
Thank you so much for your kind words James. Nicola and the Windermere Team are thrilled that you were happy with the service provided. We hope you love your new home and new adventure in The Lakes! Wishing you all the best for the future. The Matthews Benjamin Team
5/5
GoogleI bought and sold my property with Matthews Benjamin and found them to be consistently helpful, friendly, professional, coordinated as a Team, and they always went above and beyond to help me with anything to do with the property. They were pro-active in their approach, working behind the scenes on my behalf. Whenever I communicated with them they were friendly, empathetic, engaged and listened precisely to what I had to say. I cannot recommend them highly enough, and I am so grateful for their help and advice.
Thank you so much for your lovely comments Samantha. It was an absolute pleasure dealing with you again throughout the sale transaction. We wish you all the best for the future. The Matthews Benjamin Team
5/5
GoogleGood communication and sound advice throughout the processPositiveResponsiveness, Professionalism
5/5
GoogleThank you to Janet, Jenna and Matt. Always so helpful, professional, quick to respond and a pleasure to deal with.PositiveProfessionalism
Thank you so much for your kind words Sarah! We hope you enjoy your new home in Ambleside! All the best for the future. The Matthews Benjamin Team
5/5
GoogleWe have just sold a detached Bungalow in Ambleside. Matthews Benjamin did an excellent job in producing the Brochure, marketing the property, handling visits from prospective Buyers, helping us to agree a Sale and then assisting all parties to the sale and in the chain to progress things to a mutually beneficial conclusion.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much with your kind words Paul. The Ambleside Office are absolutely delighted with your feedback. Wishing you all the best for the future. The Matthews Benjamin Team
5/5
GoogleThe team are all very professional but would like to mention Janet in particular who kept us informed through the whole process. Very supportive and we love our new home.PositiveProfessionalism
5/5
GoogleI was delighted by the service offered by Matthews Benjamin for sellers. When I first phoned the first Coronovirus lockdown was ending, but before the office had re-opened. Matt answered all my questions and provided a copy of the standard contract terms and fees; which I found were clear and fair. When the property was visited I thought that their valuation practice was good and realistic. I was told of the need for an Energy Performance Certificate from a third party specialist company (which they organised for me). The sale particulars prepared were thorough and well presented, took account of all relevant aspects of the property and were provided for client approval before publication. I found all of the staff to be helpful and friendly, always professional and following good practice at all stages of the sale, including the assessment of prospective purchasers and taking all appropriate Covid precautions on viewings. My main contacts, Janet and Jenna, were always quick to provide viewing feedback and to respond to phone calls and emails. Janet regularly pursued progress on the sale with the purchaser and Solicitors and I was kept informed of progress of the sale. I was totally happy with the service, there was a genuine wish to provide an excellent service and, without any reservation, I recommend the Company to other people.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mr Windmill, Thank you so much for your kind review. We are so pleased that you were happy with the service from the Ambleside Office from your initial phone call. The team are thrilled that we were able to make the selling process smoothly for you. We wish you all the best for the future. The Matthews Benjamin Team.
5/5
GoogleFantastic throughout! The whole team at Matthews Benjamin were absolutely fantastic from start to finish of our recent house sale. They made sure that ours and our buyers solicitors were on the case. Matthew and Janet and Jenna I would like to mention in person as they were professional and super helpful. Would recommend this estate agency 100%PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words Mrs Chaloner. It was an absolute pleasure to work with you and we are so happy that you were pleased with the service provided. We wish you all the best for the future! The Matthews Benjamin Team.
5/5
GoogleVery friendly and thorough service at all times
Thank you for your kind words Elaine. It was a pleasure dealing with you. All the best for the future. The Matthews Benjamin Team.
5/5
GoogleMatt have been first class throughout. From start to finish communication, availability and help was readily available. Thank you all for a very professional service
Thank you for your kind words John. It has been a pleasure dealing with you throughout the sale process. We wish you all the best for the future. The Matthews Benjamin Team
5/5
GoogleWe were most impressed by the professional attention given to the sale of our property by the staff at the Ambleside office. We strongly recommend them. Peter & Sue
Thank you for your kind words Peter & Sue! We are so happy that you were pleased with the team at Ambleside. Wishing you all the best in the future. The Matthews Benjamin Team.
5/5
GoogleVery professional agent with great communications and service level. Very helpful in making our buying experience as stress-free and smooth as possible. Highly reccomended.
Thank you for your kind words Mr Gaffey. We are so pleased you had a great buying experience when purchasing your new home, which we hope you thoroughly enjoy. All the best. The Matthews Benjamin Team
5/5
GoogleKept in close contact with solicitors and others , to ensure the transaction went through as quickly as possible. without this dedication to the customer, transaction would have probably taken several more weeks
Thank you for your kind words Steve! It was a pleasure working with you and we are so happy that we got there in the end! Wishing you all the best for the future. The Matthews Benjamin Team.
5/5
GoogleThank you Janet for all your great support with our recent purchase. You were always helpful and professional. We would definitely use you again in the future.
Thank you for your kind words Lorraine. We are so pleased that you were happy with the support Janet gave you throughout your purchase. We hope you enjoy your new home! The Matthews Benjamin Team!
5/5
GoogleThank you to Matthews Benjamin and especially to Janet and Jenna for their cheerful and sympathetic help in the sale of my house in Ambleside. As you know, I was sorry to sell the house, but you made it all feel easy along the way. I hope my buyer enjoys the house and Ambleside as much as we have.
Thank you so much for your kind words Judith. It was a pleasure to deal with your throughout the sale. We know how much the property meant to you and are sure the new owner will love it as much as you did! We wish you all the best for the future. The Matthews Benjamin Team
5/5
GoogleVery efficient and extremely friendly service. We bought our house through Matthews Benjamin and Janet from the Ambleside office was really helpful throughout, keeping us informed and helping the purchase to go through smoothly.
Thank you so much for your kind words Sarah! We are so glad you are please with Janet & the team during your purchase! We hope you enjoy your little part of Ambleside. All the best. The Matthews Benjamin Team
5/5
GoogleI have used Mathews Benjamin twice now. They have been fantastic both times. I would not hesitate to recommend them. I dealt with Matt, Janet and Jenna and all three were a pleasure to deal with. They always kept me up to date as the sales progressed. Thank you so much. Everybody
Thank you for your kind words Chris - the Ambleside Team are absolutely delighted that you were happy with the service. Wishing you all the best for the future. The Matthews Benjamin Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ambleside has the most, with 146 reviews rated 5.0 out of 5, followed by Windermere with 84.
The three Matthews Benjamin offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
