Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMyself and my family would like to thank Sophie, Chantelle and Nelson for everything they have done to help us move into our new home. Everything has been smooth and easy from the start,answering all my hundreds of questions and emails right away! It really has been stress free thanks to you all :) thank you again for all of your help.
Nicola · 17 March 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you for choosing us to assist with your move! We are so grateful to have been able to make the process stress-free for you and your family. It was a pleasure working with you and we wish you all the best in your new home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotUnapologetically incompetent
I dealt with Nelson and Chantelle in the Hartlepool office and what can I say but how astounded I am by their unapologetic incompetence. My old landlord told them a month ago to give me my full bond back and considering there were no disputes this should have been a straightforward process, but no, I still don’t have it and they won’t answer the phone. I can only hope that other people avoid them like the plague so they don’t receive the same rude, lazy and ignorant treatment as me.
Rose · 27 February 2026 · Manners & Harrison Billingham
★★★★★ 5/5
GoogleGreat experience, made sure the process was smooth from start to finish. Thank you for all your help, would definitely use again! :)
Molly · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you for your amazing review! We are thrilled to hear that you had a great experience and found our process to be smooth. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleManners and Harrison were extremely helpful across two transactions, selling our parents house and finding then purchasing a retirement flat for our father. With the sale in particular they handled all viewings (we are not local to the …
David · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you for sharing your positive experience with Manners and Harrison! It brings us joy to know we were able to assist with your parents' house sale and retirement flat purchase. Our team is dedicated to providing excellent customer … More
★★★★★ 5/5
GoogleBig thank you to Sophie excellent service provided and there whole team for looking after us during the process of moving homes really happy with the way we were treated always staying in touch with us to get moved quickly thank you guys girls recommend manners and Harrison to anyone wanting to move to a new property
David · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you so much for the kind words! We are thrilled to hear that Sophie and our team provided excellent service during your move. We strive to make the process as smooth and efficient as possible. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMarc and the rest of the staff helped us all the way to a unexpected and fairy tale conclusion. Thanks so much for for your guidance and patience during our journey.
Barry · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
"Thank you for choosing our business and entrusting us with your journey. It was a pleasure assisting you and we are delighted to have helped you reach a successful and magical conclusion. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had the pleasure of having Dan Waddingham as our mortgage advisor. He was absolutely brilliant from the start. He broke everything down for us and answered our many questions. Super helpful and friendly. If you need an advisor, I strongly recommend Dan!
Zoe · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you for your kind words! We are so glad to hear that you had a positive experience with Dan as your mortgage advisor. We strive to provide excellent service and are thrilled to know that Dan was able to break everything down for you … More
★★★★★ 5/5
GoogleI'd just like to thank manners and Harrison for all there help in getting me into my new home in less than a week from when I first contacted them. Especially Sophie who handled my move from start to finish and was there to help me with any questions I had along the way I'd recommend them to anyone.
Paul · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you for the kind words! We are thrilled to have helped you settle into your new home quickly. Sophie and our team at Manners and Harrison are dedicated to providing excellent customer service and we are happy to have exceeded your … More
★★★★★ 5/5
GoogleI’m so pleased we went with not the cheapest option but very much the best option for selling our home. Selling your home is stressful and a time when you need your agent on your side and up to speed. Claire dealt with our sale and without …
Marie · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you so much for your kind words! We always strive to provide our customers with the best service possible and we're glad that our team, especially Claire, was able to make your home-selling process less stressful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have purchased a number of properties through the Manners Hartlepool branch and their service is the best in the area.
Matt · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you so much for your glowing review! We are thrilled to have been able to assist you in your property purchases. At Manners Hartlepool, providing top-notch service to our clients is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleChantelle and the team at Manners have been brilliant to deal with as was Alex at head office, unfortunately we had to move but i would definately go back to them again, lovely people
Kay · 17 February 2026 · Manners & Harrison Hartlepool
Agent replied · 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that our team at Manners, led by the amazing Chantelle and Alex at head office, provided you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotWhat a lovely soul!
Buying first home in the UK is often described as stressful and exhausting, but our experience was completely different thanks to Leane at Manners and Harrison, Stockton-on-Tees.
From the very beginning to completion, Leane made the entire journey smooth, engaging, and reassuring. She was always available to answer our calls, never once making us feel like a burden. She patiently arranged multiple viewings, giving us the time and confidence to make the right decision without any pressure to choose a particular property.
Her professionalism, warmth, and deep knowledge of the UK property process truly stood out. She took the stress away and replaced it with clarity and peace of mind.
Choosing the right person when buying your first home in the UK is so important,and with Leane, we absolutely made the right choice. I would recommend her any time, any day.
For a smooth and worry-free home buying experience, choose Manners and Harrison, Stockton-on-Tees, choose Leane.
Victor
Ojukwu · 13 February 2026 · Manners & Harrison Hartlepool
★★★★★ 1/5
TrustpilotUnacceptable handling of my property viewing and lack of communication
I currently live in South Wales and contacted Manners & Harrison at the beginning of December regarding property viewing at Middlesbrough.
An appointment was arranged for 20/12, and I was assured that the time slot would be confirmed closer to the date. After calling again a few days before the appointment, I was told the booking was confirmed and that I would receive the time by text.
On 19/12, I received a text confirming the viewing time as 1:30 pm on 20/12. Based on this confirmation, I travelled approximately 275 miles (a journey of over 5.5 hours) from South Wales to Middlesbrough.
Upon arriving in Middlesbrough, around one hour before the scheduled viewing, I received a call from your agent informing me that the viewing could not take place because the landlord had refused access on the day. I was told the appointment could be rescheduled in January.
This situation is completely unacceptable. If the landlord changed their mind, it was the agency’s responsibility to inform me well in advance, not at the last minute after I had already travelled such a long distance and incurred significant costs.
I even explained that I was already in Middlesbrough and requested a rescheduled viewing on the following Monday so I could avoid making another long journey. This request was declined, and I was instead offered a new date of 14/01, which was not reasonable under the circumstances.
An apology alone does not compensate for the time, expense, and inconvenience caused by this failure in communication and service
Kal · 30 December 2025 · Manners & Harrison Hartlepool
★★★★★ 1/5
GoogleBe careful once you have the key there is no after care, electrics blown, no cooker, no lights upstairs… they only care about money… then blame the landlord. Avoid
Anna · 20 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI just wanted to say a big thank to the M and H team in Hartlepool for this beautiful house. I am absolutely loving it.
I've just starting to organise my stuff and I appreciate that the rooms are spacious and newly decorated as stated in the ad.
Thank you. God bless you.
Much · 16 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you for choosing Manners and Harrison in Hartlepool! It's our pleasure to provide you with a beautiful new home. We're thrilled to hear that you're loving the spacious and newly decorated rooms. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFirst time dealing with Manners and Harrison and I was very impressed! The checks and requirements used for setting up a rental contract were very smooth and easy. Sophie Lowery was the agent who dealt with us and she was excellent all round. Very professional, provided clear information, responded timely and overall very friendly. Definitely recommend!
Sophie · 9 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you so much for taking the time to leave us a positive review! We are happy to hear that your experience with Manners and Harrison exceeded expectations. Sophie Lowery is a valuable member of our team and we are proud to have her. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDecided to sell my house via Manners and Harrison after a family member sold there house with them. They promptly sent a professional photographer to my house to take some photos. Photos were uploaded on the Wednesday and advert went live that day, Had a viewing Thursday and accepted an offer on the Friday.
I was amazed at how quick it sold and would recommend Manners and Harrison to others looking to sell their property.
Dane · 9 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you for choosing Manners and Harrison to sell your house! We are thrilled to hear that you had a speedy and successful experience with our services. Our team takes pride in providing professional photography and efficient processes for our clients. Thank you for recommending us to others in need of selling their property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally helpful, Claire is always friendly and responsive. Recommended!
Malcolm · 9 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you for the awesome review! It's our goal to always provide helpful and friendly service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleHelen from Hartlepool Manners and Harrison guided us through the auction process. She was very knowledgeable and explained the process to us clearly.
Liz · 2 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you for your kind review, Helen! We're glad to hear that our agent was able to provide clear and knowledgeable guidance during your auction process. We strive to make the home buying/selling experience as smooth as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleMarketing was excellent generating lots of interest, sales staff were great but the initial valuation was a little high.
Stephen · 2 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you for your review! We are thrilled to hear that our marketing efforts were successful in generating interest. Our sales staff works hard to provide exceptional service. Your feedback is valuable to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 2 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
★★★★★ 5/5
GoogleVery friendly staff great experience went above and beyond would highly recommend.
Wendy · 2 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
We are thrilled to hear that you had such a great experience with our staff! Thank you for recommending us, we truly appreciate it. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to Dan Waddingham for his help and advice on mortgages. He took time to explore options open to me and presented information to me clearly.
Max · 2 December 2025 · Manners & Harrison Hartlepool
Agent replied · 23 December 2025
Thank you for your kind words! We're glad that Dan was able to provide you with helpful and clear mortgage advice. Our team is always dedicated to exploring all options for our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would just like to thank the staff at manners Harrison with all there help in selling our house in Cowley Close I found them very professional all the way through the sale and always on hand with any problems especially Mark who was always quick to respond to us and made the process so easy .would definitely recommend them and would certainly use them again once again a big thank you Lynne Sue and David
Lynne · 22 November 2025 · Manners & Harrison Hartlepool
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
