Loveitts estate agents in Coventry, Leamington Spa and Nuneaton

Good afternoon, We understand your frustration with the situation that has ensued.  Sadly, as we explained, as we are not the landlords, we were unable to agree to the early release of your tenancy as we are just the agents and not the landlord. We did try in every avail to sort the situation for you.  As much as we can see that you may blame Loveitts for this situation, we are simply the middle man in this situation.  We wish you well in your new home.

Hi Shafik, Thank you so much for your kind words! We're delighted to hear that you had a smooth and transparent experience with Loveitts. Kyran will be thrilled to know that his professionalism and patience made a positive impact on your journey. Wishing you all the best in your new home, and if you ever need anything in the future, we're here to help!

Good morning, Given that your username does not confirm your identity and that Amy has received no negative feedback from any of her clients, both Amy and Loveitts are unsure where this review originated. We would appreciate it if you could contact Chris Edsall, Head of Department, to discuss this further.

Hi Chris, Thank you very much for taking the time to leave this positive review. We are delighted to have been able to help you. If you need anything else along the way our Lettings team is always available to assist you.

Hi Steven, we regret that you feel disappointed with the service you received and understand how frustrating this situation must have been. The sale process can sometimes take unexpected turns, and while we always strive to keep all parties informed, certain decisions ultimately rest with the vendor, including accepting a higher offer. We welcome the opportunity to discuss your concerns further and work to address any outstanding issues. Please don’t hesitate to contact our team directly, and we will do our best to assist you.

Thank you for your feedback. We take all reviews seriously and strive to provide the best service to all our clients. To investigate this matter further, please contact the office and provide us with more details about your appointment, such as the property address and the name of the agent you were scheduled to meet. Our system has no record of you or a property appointment. We sincerely apologise for the inconvenience and frustration you experienced. We are keen to look into the matter, as we may have been confused with another agent.

Hello Varun Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation. As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred. We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations. We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants. If you have any further questions or concerns, please do not hesitate to contact us directly.

Hello Chaz we are sorry to hear of your recent bad experience. Unfortunately we have no record of any correspondence with yourself so have no idea as to what situation is that you are referring to. We are here to help and are keen to speak to you in order to do so - if you could please contact the office at your earliest convenience.

Hello Hina We are sorry to hear about your dissatisfaction with our service. We always strive to provide the best experience for our clients. To clarify, your property was being marketed by both Loveitts and another agent. When we noticed a 'let' board displayed at your property belonging to the other agent, we inquired with them about the status and were informed that a holding deposit had been received a week prior, and you failed to notify us of this critical detail. We are regulated and always abide by the rulings passed within our industry; according to the Tenant Fee Bill, all marketing and viewings must cease once a holding deposit is taken. When we communicated the legal position to you, you requested that we continue with viewings and applications, which would have been against the law. Our refusal to comply with this request was based on our commitment to following legal guidelines and ensuring ethical practices in our operations. We understand your frustration but must adhere to legal and ethical standards to protect all parties involved.

Hello Shreya We sincerely apologise for the inconvenience you experienced. We understand how frustrating it must have been to wait for a scheduled viewing that did not proceed as planned. Upon reviewing the situation, we found that we had to cancel the viewing due to unforeseen circumstances. Our records show that we called, emailed, and texted to inform you of the cancellation. We regret that these notifications may have been overlooked. We genuinely value our clients' time and commitments, and we never intend to cause any inconvenience. We are committed to improving our communication processes to prevent such occurrences in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

Hello Sonia We regret to hear about your experience and are committed to addressing any concerns. However, after a thorough review of our records, we have found no documentation of any interaction with yourself or of the incident as described. We take such matters seriously and would appreciate the opportunity to discuss this further with you. Please contact our team at your earliest convenience at 024 76 228 111.

Good Evening Ashutosh we are sorry that you feel we were highly unprofessional please accept our apologies. Our Lettings colleague had actually waited 25 minutes over and above the agreed viewing time but then had to leave to attend further appointments.

Hello, Hamza; thank you for your feedback and concerns regarding handling the sale of the property you were interested in. I understand your frustration and want to address the points you've raised. Firstly, we apologise if there was any confusion regarding the chain involved in the property sale process. When we discussed the possibility of breaking the chain, it was merely presented as one of the potential outcomes, not a definite course of action. I aimed to clarify this matter with you on several occasions. Throughout our interactions, I made efforts to ensure that you were informed about the implications of the chain and its potential impact on your purchase. I did not guarantee that the chain would be broken, and I reiterated this point during our recent discussions. I understand that this situation has caused you inconvenience and financial loss, and we sincerely apologise. It was never our intention to mislead or provide false expectations. Moving forward, we are committed to addressing any concerns and assisting you in navigating the property market to find a suitable alternative. Please feel free to contact us directly if you want to discuss this matter further or if there's anything else I can assist you with.

Hi Natalie, Thank you for this fantastic review, we appreciate the time you have taken to write it. We are pleased to hear you were happy with our service and hope we can help you again in the future. Thank you.

Hello, Thank you for taking the time to write this 5 star review. Claire and the team will be extremely pleased to hear this.

Hi Matt, Thank you for taking the time to write this review. We are glad you had a great experience with us.

Hello Varun Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation. As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred. We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations. We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants. If you have any further questions or concerns, please do not hesitate to contact us directly.