Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat house, team and neighbourhood
We found Linden homes and the estate in Bishops Cleeve in December 2019, we moved in the February 2020. Becci Douglas was very helpful in managing the sale and answering all of questions. AJ met with us to explain all of the finer details of our new home with great depth, experience and passion. AJ was then available to help with any questions or concerns once we had moved in. Everyone has been so friendly it was a great start to our life in our new home (pandemic aside). All of our thoughts and concerns about new builds were erased, the houses are spread out, they all have their own character, the estate has a great mix of people of all ages, our checking list was very small, no issues with the house. Fairly priced with the local area and looking forward to new shops opening soon. We moved from a 2 bed terrace house, our bills are predicted to be the same for a 4 bed, due to the solar panels and modern build. I feel the cold and love how warm the house is. I would recommend Linden homes to friends and family.
Chrissy · 29 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
Trustpilot-ve rating requires
Rating only, no written review.
Brose · 28 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotHomes are ok (just) but the Customer…
Homes are ok (just) but the Customer Service is the very worst in the whole industry, two year warranty means absolutely nothing, sent photos of a defect and the response was that in THEIR opinion off a PHOTO it was user damage, contacted the contractor directly who refuses to deal with it as they decide if it is defect or damage so need Linden Homes to provide a job sheet, Linden REFUSE to provide the job sheet even though it is costing them nothing! Why?
Mark · 17 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotThe worst customer service I’ve ever…
The worst customer service I’ve ever experienced. You may love a house but think very carefully before buying from Linden Homes (Now Vistry) The communal areas which we pay a service charge for are nothing short of dangerous. Collapsing walls, collapsing car port roofs, protruding wires from the ground, fallen trees, collapsing 9ft tall pillars at entrance to the estate, no street lighting, no road markings, dead plants everywhere. I have pictures of all of it. I’ve reported it and NOTHING HAS HAPPENED. BE CAREFUL!!
Mark · 7 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 4/5
TrustpilotLinden House in Bath.
We have bought a new Linden House in Bath on the Ensleigh site. We love it.There are snags that need addressing like every new build but every time I have needed some assistance the people have been really easy to get hold of, reply immediately and have on the whole sorted things out very quickly.Sales team were great. Moving was very convenient.I have been very impressed with the builders too who work so hard in the very cold winter months too and are now returning during the Covid crisis. They are always really cheerful and polite and work very hard!This company must have been hit really hard during this crisis but they are cracking on with it and doing a great job.I love the design of the house, plenty of space in the correct places and it looks fab. Paint is pretty thin so when you touch it, it marks or comes off but guess that is the first coating on plaster so it will need re painting.Stay safe and well.Best wishes
Steph · 6 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotUnsafe sites that’s look vile for…
Unsafe sites that’s look vile for homeowners to live on. Rude staff who have screamed “unlucky you puss” when fallen from bike. Disgusting. Wouldn’t buy a house from these if it’s the last thing I do.
Mr · 2 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotInferior materials, poor customer Seevices
Inferior materials, incompetent sub-contractors, diabolical customer services. We have had issues such as garden used as a soak away for the site, toilet waste not coupled and flushing g into the ceiling void, electrical wires joined with parcel tape, poorly fitted flooring
Thomas · 2 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 3/5
TrustpilotThey take a long time to fix things
New Brunswick area- My house had lots of snaggs a year on now not yet resolved. Sometimes you go to customer care team with a problem and they pass it onto the sub contractors and then they contact you to fix the thing. It's a very long and tedious process which is inefficient. Lots of stuff has been fixed not always to the highest standard. Still love my first home and I cant complain about the location. Sales team are pushy and don't inform you at all where the annual charge goes to.
Zan · 1 July 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotPoor quality and follow up service.
Initially good and attentive but numerous problems and shirking of responsibility. Build quality not good. Plumbing was dreadful And have had issues for 5 years. 2 houses on are development had their roof blown off and ours was not properly secured!!
George · 23 June 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotPlease dont wast money we bought a…
Please dont wast money we bought a house at barley field and the finishing touches are just a mess it does not look like a brand new home at all. I was better of buying a house someone has lived in and doing it up myself
Amanda · 19 June 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
Trustpilottake your money and run
Really only wished if i had another chance would never buy from them. Dont waste your money
Ricky · 7 June 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 5/5
TrustpilotOak Park Development-Tockwith
I was very shocked to see the negative comments on here. I have just purchased a property at the Oak Park Development in Tockwith, and since stepping through the sales door to walking into my own home the service has been second to none. Prior to purchasing the house Amy Stewart showed me around the house and told me all I needed to know, she made me feel so comfortable and wasn’t pushy giving me all the time I needed to view the properties I liked. Amy liaised with me throughout the entire process and has been an absolute god send, the support she has given throughout the process has been fantastic and has made the purchase exciting and stress free, she was so supportive and I knew she was just at the end of the phone if I had any queries and was very time efficient with everything. Connor who was also in the sales office was also very helpful, approachable and gave me the time I needed. Since moving into my home, the site manager John has been in regular contact ensuring the house was built to a sufficient standard; he is knowledgeable and contactable and he does as he says. Even with Covid the service I have received has been amazing and I couldn’t be happier. I can’t thank them all enough.
Customer · 5 June 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotBEWARE! - Hopefully you see these reviews before you pay your money.
Customer service is non existent, once they have your money they don't want to know. If only I had read the reviews on here before purchasing. We have had several issues including a leak, windows that don't shut/lock, walls that are not straight and after waiting weeks/months for someone to come and sort it out, we ended up having to source our own workmen for the various issues. All this is whilst they are still on site so no hope after they leave. We like the design of our house and the specific location but the quality of the build is poor. Also be aware of the maintenance charges on top of your standard council tax etc.
Amy · 4 June 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 2/5
TrustpilotBought a house in borehamwood back in…
Bought a house in borehamwood back in July 2017. Same comments as everyone else, as soon as we gave them money it was impossible to get them back. We have 3-4 doors with gaps from the floor to the bottom of the door of at least 3cm so sound travels easily and it’s a larger gap than NHBC state. Had a huge snagging list that never got finished even after numerous emails. Insulation from our garage is awful so we have had to get someone round to finish properly. Love the layout of the house but incredibly poor finish and quality from Linden. Would never buy from them again or recommend to anyone else. I know there’s not much on the market but their properties really aren’t worth it. Go for a smaller developer who has quality control checks as these guys clearly don’t.
Alex · 23 May 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 5/5
Trustpilotgreat customer care
Rating only, no written review.
Ben · 15 May 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotCommunication is appalling
Communication from Linden Homes and Vistry Homes is appalling.DO NOT BUY FROM THESE COMPANIES - they will happily take your money and it will take you months and months and months to get snags sorted as they just don’t care after this.AVOID!!
Craig · 5 May 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotJust keep away
Just keep away. Their quality is nonexistent, cutting corners leaving a trail of defects.
Evangelos · 5 May 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotUNTRUSTWORTHY
Linden are building a new estate in Thurston, Suffolk. They have Outline planning permission for up to 200 homes on the site. Their detailed application has now shown that 191 houses will be squeezed in to 2/3 if the site and they will then apply for further housing ( making it more like 300) on the site. They are abusing their power and planners seem incapable of stopping them.
Jonathan · 22 April 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotLinden homes are an absolute disgrace
Linden homes have been terrible. I bought a house in December and have had zero defects resolved. Linden were bought out and I have had to tell 3 different teams my issues because no one seems to log anything. No other business unit seems to have been told they are taking over and no one from Linden has told any residents what is happening. Communication is shocking. I am livid that nothing has been sorted and have raised a claim with NHBC to have my issues resolved. They havent even responded to NHBC.
Philip · 18 April 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotDo not buy from Linden homes
We have bought a new home. We have been in the home for nearly a year with no parking! And now we have had a leak in both bathrooms coming through the ceiling. Before you complete your survey they will bend over backwards to help you but once the defects are signed off you are in trouble! We also have no direct access to our front door making our future plans of having a baby on hold in this what was meant to be a family home!
Kimberley · 14 April 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotDo not use their financial services
Do not use their financial services, source financial products through an IFA....They will ask and pester you to fill out a survey my advice here is simply wait. Wait until all snags have been fixed correctly and then review the whole experience from start to finish.My experience is that you'll provide a more accurate response.Note of caution Linden will contract out maintenance of the development where you brand new house is being built, in my case its a absolute con very expensive for little in return. Linden take an age to sign over the development too, this stops you and fellow residents form forming you own management committee and kicking out the incumbent company which I won’t name just in case.
Carl · 13 April 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotLinden Homes promise is not their…
Linden Homes promise is not their word!!Living on the boundary of the new Kilnhurst Gardens development, we were told at the planning consultation stage that the residents who's properties backed on to the development, would have a fence erected along the boundary for privacy. At the beginning we were told a fence would definitely be erected and we were sent a letter to confirm this.During the final stages of development, contact was made with the site manager (December time) and was told a fence would be erected after Christmas. Fast forward to completion of the development and no fence has been installed!!Contact was made twice to no avail, they had no intention of putting up a boundary fence, just kept local residents sweet before development started to help with planning approval!!Some of the residents put up new fences paid for out of their own pockets and after speaking to the local councillor, we found out Linden Homes did not erect fences promised by them because some of the residents had erected their own fences so no longer would be erecting a fence at the end of our garden!!In this day and age a company like Linden Homes should not be getting away with work they promise to do and not follow through!! After reading many of the reviews about this company, I hope they hold their heads down in shame!! All this company portrays to me is lies and profit before customer satisfaction!!If I was the CEO of this company, I would straight away want to turn negative feed back into positive feed back!!Thank you Linden Homes for not erecting a fence at the end of my garden, I love the fact I have people looking into my back garden now and headlamps shining through my windows at night!!!
Steve · 5 April 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
Trustpilot0 stars for this s*** of the earth
0 stars for this s*** of the earth. Still waiting for customer services to get back with several issues after months of negligence. They are a real waste of money and resources. Their contractors are all dodgy like them doing half con jobs. Simple advise. Don't buy from them unless you want to waste your money and lose your mind chasing them up.
Ricky · 27 March 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
★★★★★ 1/5
TrustpilotThis is one of the worst companies I…
This is one of the worst companies I have ever had the experience in dealing with. I was lied to when being sold the property but the sales lady, I had, scratched font door, scratched glass on the back door, the cupboards I requested but never got. Inadequate painting, inadequate shed base and shed, inappropriate fence at the side of my property, leaking roof, leaking heating system, missing bricks at the top of the property.I had to take time off from work unpaid to get the jobs done they never finished. We lost our holiday and flights and no end of stress from them.I’m so disappointed in what we bought and they tried to wriggle out of it in the end so I gave up until now I have this new leak that needs looking into.Linden Homes based in Chelmsford are the worst I have ever dealt with in my life. I invested so much time and money into my house only to have our house go to rack and ruin by shoddy workmanship.
Doug · 22 March 2020 · Linden Homes West Midlands Northampton (Sandy Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
