Linden Homes West Midlands estate agents in Northampton

★★★★★ 1/5

Trustpilot

Not happy at all poor after sale service

Not happy at all, I've owned my home just about 2 years now (base in Harlow Essex) , problem I've faced? Wooden beam hanging, pip leaks and poor customer service. As am writing this review my leaks problem hasn't been fixed yet and it has been more then 4 month now, they ignored my emails. Common we have hard earned and pay huge amount for these homes ! I need someone to get back to me urgently please. I will have no choice now but to start legal action. Really? Do we have time for this?

Yash · 22 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Unhappy neighbours to new development

been left with mesh fence and linden home paper at bottom of garden as unable to keep to promises 😡😂

Lorraine · 19 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

Trustpilot

Disaster waiting to happen

I moved into a new Linden flat 4 month ago and the multitude of snags that were opened then are still open, despite the repairs being relatively easy to complete (replace a boiler part, correctly plumb the shower etc). The major one is a faulty fridge/freezer but despite mentions of the Grenfell disaster nothing is taken seriously by the Customer Services team, all complaints fall on deaf ears.

Freya · 17 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 4/5

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Great service at Blue Mountain.

We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.

Jess · 17 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Terrible customer service and…

Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.

P · 15 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

Trustpilot

From bad to worse

Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again

Sam · 14 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Shambolic

If there was a way of having - stars I would. We have been waiting for our house since May, we did part exchange and were told that our house will be ready in June/July, which came and went then told July/August, end. End of July we are told the windows they ordered were wrong and they will get replacements end of August so new moving dates to October/November which also came and went. Finally get a moving date 20th December but now with one weel to go, they are again not sure if it will be ready, they have booked CML for the 20th December the day we have been told we will be moving in. Our buyers should have our house on that day which means if they fail we will be made homeless, not to mention that with one week to go we have been a bit more organised than Lindens and booked movers, got BT and utilities moved. Every single conveyance plans they sent had to be resent as they were wrong. Our meet the builder got cancelled twice both on the day it was due, the second while we were there we were told that the site was too dangerous for us to go in. Thank you Linden Homes for the additional stress to our house move that is one of the most stressful things to do, I am not looking forward to potentially be homeless at Christmas with my 4 year old in tow. Utter Shambles..... Disappointed does not begin to explain the feeling.

Brad · 13 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 2/5

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Totally disappointed with Linden homes

Totally disappointed with Linden homes, the only good thing about them is Maureen, one of the sales representatives.I believe we were mislead from the start and I was so excited to be having a new home but quite relieved we pulled out now.

Beanie · 13 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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So we put a deposit on a new home

So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.

The · 13 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Once you buy, they say bye bye

Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017.Building process was a mess.Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!!Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to British Gas almost impossible as they could not find my property!Entrance/back and flat doors installed by Linden Homes were according to FirstPort not fire safety standard. This was not discovered until a year after I moved in. Due to this FirstPort threatened to take legal action if I did not pay to replace them. Linden homes claim no knowledge of the issue and claim no responsibility. No calls back when raised. Was given a number where they never answer the phone. No repairs done to the building etc as the responsibility was pushed to site managers and or management companies. Despite supposedly being a 10 year building guarantee on all new build properties. Management company counter argue that Linden Homes are responsible. Linden Homes forgot to register me on the land register. Was recommended to use their solictor. They forgot key paperwork, which meant I was hit by huge additional cost on the day of completion. Despite chasers in the weeks and days before. Completely incompetent.I and millions of others were missold leaseholds. I signed into a leasehold contract for service charges with Pentland Estates Management (they no longer exist and are now Firstport). Never sign a leasehold agreement without reading the service charges (mine seemed reasonable but no idea this could be sold off and uncapped) and do not buy a property which has any doubling ground rent clauses.I am now in dispute with both the management company and ground rent company for overcharging and poor customer service. However due to signing a leasehold clause in the mortgage I have no rights and property developers can sell the freehold as soon as possible (after 1 year) to different management companies who are allowed to raise fees and deliver nothing as they see fit. Disgraceful.Only option is to sell, just like my neighbours, in order to get out of this hell of increasing fees.Property developers & convayaners need to be investigated and under much deeper regulatory scrutiny.

Zazzles · 5 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

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if you love stress and being fobbed off…

if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.

PaulHodgson · 4 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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A fraudulent, unethical company

Linden Homes continued to market my property after I'd reserved it; I believe, because they wanted to circumvent paying the property agents fees. With one week to go until completion, they pulled out and immediately replaced me with someone they'd found themselves. I found out that they'd pulled out from my solicitor with no communication from Linden Homes. I escalated this to the regional Managing Director, who was rude and unhelpful. I will now escalate it to the ombudsman.

E · 3 December 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

Trustpilot

From start to finish it has been such a…

From start to finish it has been such a bad experience and to this day 2yrs on I still have snagging issues that haven't been resolved Nhbc are no better as I believe strongly they they are working together.

Amrik · 27 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

Trustpilot

Bishops Cleeve - New Home

We brought our Linden house in Bishops Cleeve in June 2018, we were helped from day 1 with regards to exchanging our current home, we were given a set move in date and we move in on that date. There were a few snags as to be expected these were quickly rectified and the after sales team has been helpful with the one issue we had. AJ has been helpful throughout the entire process and we have been in the home circa 15 months and have no complaints. Very happy customers.Jack

Jack · 19 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

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I don’t normally write reviews but I…

I don’t normally write reviews but I felt that the experience I had with linden homes at Cleeve view warranted it. From the initial reservation of our house to this day (approximately 15 months) they have been most helpful. Initially any snagging was dealt with quickly and professionally by the trades and AJ and the site team would always ensure that we were satisfied and AJ would go beyond to make sure of this. Now my two daughters have also purchased on this site and Gemma was most helpful in keeping me in the loop as well as updating the girls.Yes not everything’s perfect the appliances are lower end and if I was to make an improvement it would be this.My home moving experience and the fact that as a family we purchased three houses says it all would recommend to a friend

Rex · 12 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Waste of time effort & money! Not worth the stress

If I could give 0, I would!! Initially, I ignored these reviews as the site manager seemed friendly & communicative. However, as soon as you’ve signed on that line, it will all change...Buy with Linden homes if you want delay after delay, want to repeatedly submit paperwork due to these changes, pay for your own accommodation after they cause you to be ‘in between homes’ after delaying 7 MONTHS and then take 2.5 weeks and counting to receive a refund after you inevitably pull out. If they ever send it. Oh, and a solicitor bill for a house you’re not even going to move to! Terrible company, appalling customer service and as for communication, well, it’s basically non-existent. And you better not expect an apology for any problems! Steer clear, it is NOT worth the stress (and waste of time and money). Buy literally anywhere else!!! Especially if you have a young family - you *will* be told a completely unrealistic completion date & be finding somewhere else to live. Don’t do it!!

Lauren · 8 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Here's my honest view - steer clear!

Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.

John · 7 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 2/5

Trustpilot

Linden Homes

Firstly, we have numerous snags (to be expected) with different severity levels however this included things such as no durgo valve on the waste, which is just sheer incompetence. It took around 3 months to get all of the snags fixed including replacing loft hatch, back door being fixed 3 times, flush on one of the toilets looked at 4 times, front door had to be hung again, slabs repaired in garden, missing kitchen items. As for the 'landscaping' they did with the front garden, all flowers died within 3 days of moving in as they were not planted correctly. We had to wait over 6 weeks to even be able to order broadband and have been back and forth with British Gas re gas and electric ever since, I get the feeling we were moved in slightly ahead of schedule.As they are still building, there is a lot of site traffic down our access road to the cul de sac (expected, isn't an issue) however we have ongoing issues with our road currently having 5 different levels, a pot hole developing and constantly full of nails/mud from JCB's etc. Currently chasing customer services, to no avail! Just waiting for the day I severely damage car/tyres.Feel there could have been better communication from the start from sales team and site manager, with a bit of honesty re the house, road, site etc as feel we were chucked in way ahead of schedule to meet sales targets.I would recommend keeping on top of them with any snags - email, phone, hassle any way you can as once your snagging time period is over, you're passed over to somebody in Head Office who is constantly out of the office and doesn't reply to calls or emails.

DV2021 · 5 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Update on my uninhabitable & blighted house (4 years of living hell)

Message to Caveat Emptor - I've shared your very shocking but very honest review on Twitter. Please read my reviews on here too.... almost 4 years I've been unable to even live in my Linden Home. The house is Uninhabitable / Defective / Blighted due to contamination. Linden's Commercial Director forced me out on 19/01/2016 - as at today's date that's 3 YEARS 9 MONTHS and 2 WEEKS ago - and never to return. It's cost me more than £56,000 (to date 01/10/19) in mortgage payments for a house NOT FIT FOR PURPOSE. Linden served me Eviction papers from the first rental effectively throwing me out onto the streets as I have it in the SAR that they had taken "possession" of my house and taken my house "back". They changed the locks to MY house in April 2016 and walked away with the keys to MY house in August 2016 with their lawyer stating "our client was only [fixing] it as a gesture of goodwill and they are no longer prepared to". I moved rentals then NHBC also stopped reimbursing the rent so Eviction papers again. I've moved around like a vagabond for 4 years, living in 4 different hotels (Linden threatened to stop reimbursing the hotel bill 3 times then acted on those threats - my credit card bill rose to £11,000 so I was forced to move out of the hotel into a cheaper pub room until NHBC put pressure on Linden to pay hotel so after a week in a pub room, I moved again, back into the hotel).Yet then NHBC did exactly the same, cut off funding my alternative accommodation in April 2018.I was forced to move to a 3rd rental and it's cost me (to date) nearly £19,000 in rental payments on top of my mortgage. Linden Homes and the NHBC caused me to have a nervous breakdown in February 2016 and I've never been well enough to return to work. My loss of earnings is massive. The bullying, threats and lies I've received not only from Linden and NHBC but their respective lawyers (Gateley and Dentons) has been and still is horrific cruelty. To anyone reviewing Linden after a short time is very naive.I've also been taken to court twice for non payment of council tax on my uninhabitable house when I'm paying council tax on my alternative rental accommodation. I was slapped with two Liability Orders and have had to sell off personal possessions to chip away at the arrears. Linden Homes and the NHBC are LIFE WRECKERS.The CEOs sit in their ivory towers and don't care about ruining the lives of their paying customers. Read the Trustpilot reviews on NHBC too. As if all that isn't bad enough I've lost my overseas holiday home/ retirement property because I could no longer afford the mortgage because that money is being used to fund rental properties to live in in the UK whilst my Linden new build sits empty but still costs me a mortgage every month. Both are abhorrent companies with no moral compass.This is the real truth of buying a so called "dream home" from Linden Homes not these highly suspicious 5* reviews. If anyone wants to contact me you will find me on Twitter at Yvette86129589

Yvette · 1 November 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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How bad can Linden Homes be! Well an update to the previous thread…

Well an update to the previous thread of ‘LINDEN HOMES A VERY SORRY TALE...........’Well yes they may construct a good house somewhere, sometimes, but the reviews on this site clearly show otherwise.Those that actually write good reviews within weeks, or a few months of moving in, are a little niave to say the least, but each to their own.After 6 years of hell and no contact from Linden for over 4 years this is the end result!Well just to update this thread, 6 years to the day of buying this property the NHBC finally issued a Certificate of Repair, on all the works carried out. The total costs are well over £300,000.00 not to mention our financial burden to get it put right.We have had no contact from Linden Homes since 2015. They just ignore emails, and never reply.Galliford Try who own Linden have a new CEO so I thought I would write to him about our plight, include all the lying emails and deceptive practices as evidenced in the Subject Access Request, as well as the paragraph in their handbook they give to all new home owners...........It clearly states'Moving In and Enjoying My New Linden Home (sic)Page 10 - 'FOR EXTRA REASSURANCE’“ Essentially this means you could be entitled to compensation, if we encounter problems finishing your home, and any issues once you have moved in, that are our fault will be put right. We know this is the worst case scenario, but it gives everyone peace of mind just in case something does go wrong ”We asked for compensation as documented in the booklet, where they clearly you got things very, very wrong. Things that were clearly their fault. Even to the point of signing off faults identified by the Building Inspector, as corrected, that never where.The response in short was tough luck, the NHBC repaired your property, so there is no come back on us. It is not our fault we bought a new property in good faith, allegedly constructed to a set standard, and inspected throughout its construction by the NHBC. Is not out fault that Linden Homes signed off faults that were never corrected, and its not our fault it was built to such a poor standard it was a building site on and off for 6 years and took over £300,000.00 to repair. But apparently according to Galliford Try it is, and the fact they had spend so much putting it right is our fault too?Dear Mr Thank you for your email dated 11th October.I sympathise with your situation and apologise for the difficulties you have experienced. I understand, however, the matter has been dealt with by the NHBC in its independent capacity.Regards Graham ProtheroChief ExecutiveThere is very little justice in this world, and Galliford Try are now to buy out Bovis and merge them with Linden Homes!As said before such stories are just 5 minute wonders, no one sits up and takes notice, there are no consumer rights for new house buyers, building companies know this and just laugh all the way to the bank with your money, what a wonderful occupation to be in.Fat cats just get fatter

Caveat · 31 October 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 4/5

Trustpilot

Lovely experience

Lovely experience, accommodating team from start to finish. Completed on time. Very happy with my new home.

Charlotte · 22 October 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

Trustpilot

I wouldn't buy from them again. Shame.

Pain to deal with them. We bought a new build home (Borley Park, Botley) and gave them our key to sort out snagging problems after we moved our belongings into the house. Next day when I was at work and they worked on the house our smart alarm system recorded one of their people as he rummaged in our drawers. The next day they sacked the man and they said sorry. I had to replace the locks, and put a new security system in place plus disposed of all the effected clothes which cost me thousands. I ask Linden to pay for some of the damage they caused because of their negligence, but I had no luck with them. Nice. I wouldn't buy from them again. Shame.

Alexander · 19 October 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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If there was an option for zero stars…

If there was an option for zero stars it would be that. I have lived on the Linden Homes estate in Radstock for 2 1/2 years and had no contact from Linden Homes to the changes of plans for the road etc. The Road works have been contracted out and the lovely men completing the works have kept the street up to date of changes. This is not good enough Linden Homes!The road plans have changed, I have checked with BANES, we have not been informed by yourselves. The road is meant to be a two way road, however you can only fit one car down at a time. You have not met the legal requirement for two lane road... what are you going to do.Also stop ignoring the feedback and comments your customers are leaving. The Bristol office have not been helpful, and are refusing to contact any of the property owners to discuss options. All we ask for is communication.My first ever home and I would not buy from you ever again - not worth the hassle.

George · 15 October 2019 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 3/5

Trustpilot

Having been in our house in Truro now…

Having been in our house in Truro now for 3 years, the house is good quality and a really nice design, just make sure you get them to fix any problems as soon as you possibly can as time goes by as they loose interest the longer you leave it. Make sure to check every screw, fixing, hinge, downpipe, french windows etc... in the first couple of weeks of use and keep on at them until they turn up. AND when they do turn up make sure you are there to make sure everything is fixed.

Matt · 4 October 2019 · Linden Homes West Midlands Northampton (Sandy Lane)