Trusted Agent profile
★★★★★
705 reviews across 2 offices and 2 platforms
Linden Homes West Midlands has two offices, all in Northampton. Together they have 705 reviews on two platforms, rated 2.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Linden Homes West Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGood quality houses, and excellent customer service
We bought 3 bedroom house from Cranbrook, Exeter. We're very delighted with the quality of our new home. Absolutely fantastic customer service before and after sale. Thank you very much for Simon proper gentleman and the rest of the sales team also Michaela and the rest of the after sales team. Would definitely recommend Linden homes to anyone.
1/5
TrustpilotTerrible
Beyond Terrible. Worst buy . Bad workmanship no customers service . No ones interested in helping resolve problems. So Disappointed with our purchase. Kitchen dysfunctional . Carpets fitted badly. Poor finish in bathrooms. Purchased before completed big mistake garden not big enough to put a shed up . As for the House Rising damp ! We moved in May 2019
1/5
Trustpilotpoor Housekeeping
I currently live on montbray in Barnstaple a linden home, we are required to pay some sort of maintenance charge for keeping the place neat & tidy whilst I think this is a good idea I don’t like the fact that plants are being planted only to be left to die & at our expense be replanted a couple of weeks later, surely this is a complete waste of our hard earned money .
1/5
TrustpilotGoogle 'Portsmouth news woman suicidal' re Linden
To a recent Reviewer saying "this is a genuine review" all I can say is how naive to give a 5* rating just over a month after moving in. Encouraged to leave a 5* review so soon yet who, in their right mind, gives 5 stars then goes on to list multiple things wrong !!!!! If they were genuine I'd have thought 3 stars at most would have been more appropriate. Snags having to be done multiple times, getting contractors back not once, not twice but 3 times. This reviewer does realise, surely, that when giving a review against Linden that does include their contractors 🤔 so complains or admits faults yet still gives 5* 😂Let's see if they still want to give 5* when they've been in 2 years or when something major goes wrong and Linden doesn't want to know. Maybe this reviewer should Google 'Portsmouth news woman suicidal" and see the contempt Linden really treat its customers with.How anyone can give 5* to this abhorrent, unethical, bullying, cowboy of a builder is beyond me.
5/5
TrustpilotLovely family home- Cleeve View
This is a genuine review.We bought our finished house (The Cheltenham) in May 2019 and moved in in July 2019 due to our jobs and we have had a very good experience with everything so far and our pleased with our choice.Neil in the Sales office was competent and not pushy allowing us to choose between a couple of plots. He was helpful and answered all our questions.The buying process was quick and efficient as we weren't in a chain as we had sold our flat previously and were renting.The move itself was easy and I cannot praise AJ, the site manager, more. He really goes beyond to sort out any issues, has a real attention to detail and genuinely cares that you have a good experience. He's also my toddler's hero and is always so nice to him. No snag is too small and he will keep chasing to get it sorted.The site at Cleeve View is nicely thought out, wide streets and plenty of parking spaces. Also a decent amount of greenery so you don't feel hemmed in. Our garden is a decent size and the double garage is enormous. As is expected we have had a few snagging issues such as paint work, some wall dents (mainly caused by the wardrobe fitters), a fan not wired correctly and the patio doors warping. Nothing we couldn't live with till fixed. We do have a couple of improvements to suggest though:-I would say that the contractors that Linden use can be a bit hit and miss. The wardrobes (paid for by the interiors package) were fitted by Goodings and they had to come three times to make them work and even then left holes in the walls for Linden to fix. AJ was on this very quickly though. We had an issue with a painter not completing the snagging list so had to have another visit. Luckily I was around but I can imagine if you were working it would be frustrating.Also it is a shame that Linden choose to cost cut in certain places: --The Indesit appliances feel quite cheap. The double oven only came with two racks and the fridge with one shelf and a bottle shelf which is pointless. -No higher units in the utility room (have had to buy more ourselves and pay to have them fitted).-A lack of sockets or positioned in strange places- Irritating that you can only turn lights on/off from one switch in the family room/ dining room/ kitchenOverall I would definitely recommend this Linden site and others on here and in the street are all happy with theirs.
1/5
TrustpilotTread carefully...
We moved into our linden home in Dec 2018. Initially we were impressed with the attitude of the sales team and the site manager, and our initial snagging list was rectified within days.However, in February we noticed damp in the lounge which was caused by the bath waste not being connected to the soil stack properly, we waited 6 months to have a cracked tile in the ensuite replaced and to cap it all for the last 2 months we've had the strong smell of raw sewage flooding into our property.After contacting Lindens 4 times to get it investigated, it transpired that the durgo cap was missing from the top of the stack and it was packed with pipe lagging! My wife and toddler have been displaying symptoms from inhaling the fumes.Suffice is it to say we are now taking legal action against Linden homes as nobody should expect to essentially be poisoned by the fumes from raw sewage in their brand new home.
1/5
TrustpilotBloody awful
Bloody awful. Stitched us up on the freehold before the ink was dry on the leases and failed to fix faulty dangerous central heating flues
1/5
TrustpilotCustomer service don't even answer the…
Customer service don't even answer the phone. Reported issues get ignored. Many residents on the development are angry and unhappy.
1/5
TrustpilotDon't be fooled by suspicious good reviews - read the truth in mine
All very well someone below saying "stear clear of witch hunts and spouting off on social media" but for most of us, we only TOOK to social media because of Linden Homes' attitude and appalling bullying and mishandling of our claims. Easy to be a part of the "blame" culture when it's not you who has had your life ripped apart. If you want the truth, read my reviews, not someone who has one way or another been incentivised in giving a good review... and who in their right mind reviews a company highly when admitting it has taken the 2 year warranty period, almost in its entirety, to get the house they were lied into believing they would get! If you bought a car that didn't run properly for the first 2 years, are you telling me you would find that acceptable and give praise just because it got fixed just about within the 2 years. How absurd. Linden walked away with my keys after changing the locks and tried to have me thrown out of a rental property whilst withholding the keys to my house. Not only have I paid more than £54,000 in mortgage payments on a house "unfit for habitation" but I've paid out more than £20,000 to live elsewhere in temporary accommodation too and have lived in 4 hotels and 3 rental properties in 3.5 years. Packed and unpacked 10 times so please, don't anyone tell me it's about relationship building with these unethical bullies. The TRUTH about Linden Homes lays in mine and the other 77% of unhappy, ripped off and abused customers reviews.Strange how these so called 5* reviews pop up after several scathing ones! You don't fool us Linden.
4/5
TrustpilotAbbey Farm B Swindon
My wife and I purchased a Linden Windsor in October 2017. We have had our fair share of issues from drainage problems to the usual snagging such as creaky floor boards and settlement cracks. At first there was a problem with communication between the customer care team and my wife and I but Linden made changes internally which inturn helped in building a good relationship between Linden and ourselves . We will have been in our house 2 years in October and the issues are coming to a close within the 2 years builders guarantee. The best way to approach issues with house builders is to build good communication and a relationship where both parties respect each other and the same end goal within a realistic time frame. I have been in the civil engineering and construction industry for 22 years so can relate to being the contractor and the buyer. My advise is to steer clear of witch hunts, spouting off on social media and concentrate on sorting your own home and all will come good. My family are now enjoying our Linden home almost issue free.Hope this helps anyone only reading the bad reviews.
5/5
TrustpilotDevelopment
Development - Wilford Fields, West Bridgford. My partner and I visited many developments in the West Bridgford area before deciding to buy a new home with Linden Homes. From the initial meet, the sales team really stood out in terms of friendliness, approachability and passion. They helped us choose the home and specification that suited our budget. They were very good with updating us on the progress and actually expedited the build so it was ready for my partner's birthday which was lovely. All of the punch list items were resolved quickly and the build quality is excellent. My father owns his own construction company and commented on the quality of this house and the development. I would really recommend this company and several reviews below would have put me off but I'm glad I made my decision based on merit, which was to the sales team.
1/5
Trustpilotif your looking for a new build please…
if your looking for a new build please avoid this company
1/5
TrustpilotTo Caveat Emptor
To Caveat Emptor - if you see this message, please contact me. I have ready both of your reviews in their entirety.You can private message me, I'm on FB and also Twitter@yvette86129589
1/5
TrustpilotThinking of buying a Linden Home? Beware!!!
Beware Linden Homes - PART ONEI have not written a review before now, having read all the others on Linden Homes, please be fully aware of what you will be letting yourself in for.I wish something like this was available when we were looking to buy. It would have saved a lot of grief and unhappiness that is the life style of buying a house from Linden Homes aka Galliford Try.There are no real consumers rights for a defective house. In fact you have more rights over a dented can of beans or defective electrical item, than you do a house built badly (really badly in our case)…………the builders know this. They will not even worry unless you have £60,000 plus to take any Court action against them. In effect they have you over a barrel, the moment you sign the contract.Their CEO is not interested, their Directors are not interested, and their share holders should be disgusted with how their dividends are obtained. If it was any other form of trading, people would be locked up for such matters. Its despicable, yet goes on every day.You email them, they never respond………in fact they can not be bothered with your plight whatsoever.Ours has been 6 full years of hell and misery. It ruins your life, your wellbeing and health, and to be honest nobody cares, and nothing will ever change.Our property, built by Linden Homes, a subsidiary of Galliford Try was purchased in 2013, and promptly flooded within 8 weeks of moving in. Six years later, and at a cost of over £350,000.00 it has been comprehensively deconstructed, and rebuilt from the outside in, and the inside out. The only original parts left are the roof, timber frame, internal walls and staircases. Working is still on going……….ruined holidays, unable to [lan things, no respite whatsoever.The ‘small’ list of defects Incorrect Damp Proof course throughout the whole property, both internal and external.Lack of fire stops throughout the property.Foundation breeze blocks just lying in the cavity not cemented in.Incorrectly installed and illegal mains gas supply pipeIncorrectly installed and illegal electrical socketsIncorrect installation of wall ties joining the outer and inner walls together.Defective and non compliant DPC trays above the garage, every door reveal and most window reveal, including the utility boxes.No internal DPCLack of structural support from Lintels for each window identified within the property.Lack of structural Lintel support for stonework above exterior doorways.Ineffective and non compliant Radon Barrier.Non compliant and ineffective weep and air vents for the cavity throughout.Blocked and ineffective air bricks ventilating the sub structure.Non compliant drop off area outside the property between groundworks and the DPC.Incorrectly installed and non compliant chimney/flue.Kitchen all out of alignment, not installed correctly.Drain pipes from the roof, just pushed into the garden (literally) no soak away or drainage. The house was covered in scaffolding for over three and a half years, whilst Linden Homes and the NHBC made their minds up who was responsible for this effort of a house build, and who was going to repair it.In 2014 a year after we continually asked Linden Homes to repair our property, the back door wedged closed, walls with mould growth on from the water ingress, we sent them an email, highlighting what we thought were defects in the Damp Proof Course (DPC) with photographs, and screen shots from a Building Regulations websites.Their response was Dear Mr …………………..'Your photos have been reviewed and discussed and following this, I can confirm that your home was built in accordance with NHBC standards and that all materials used are specified by Linden Homes and fit for purpose.Our workmanship and materials get approved by the NHBC through our construction process which is why they are then able to provide you with their 10 year warranty policy.' We did apply for a Subject Access Request (SAR - see below)Bearing in mind we received this email, confirming everything was in order. Yet 3 days before we received that email internal emails between Directors of Linden Homes stated the following, openly lying to us in their response about the issues we had. These are all documented on Linden internal emails'I have a terrible feeling we've not followed the detail and don't know what the next steps would be in trying to answer Mr …………. question.' Followed by another ' Dear all, if the NHBC Approved engineer's and architect's construction details have not been followed, I do not know what more I can add other than to say the floor should be taken up and re instated in accordance with those details at the screeder's expense' But no, lets just write back and say to the owner, there is nothing wrong with the property……The SAR also revealed such damming internal emails between Directors and Heads of Business such as 'Number 1, I wanted to make you aware of this and it's obviously not good, nor is it normal for us to have the NHBC invoke Rule 27, but I have another huge concern about this claim which I'd like you to be party to. The whole scenario with the floor detail in the dining room fills me with dread if I'm honest. Following the Resolution, C got H to draw an as built detail. This has not been shared with the NHBC, as yet as I would like you to be comfortable that it won't cause us any issues if we do sent (send) it off as shown.' 'If such a thing exists, Mr……….. does really seem to have a Friday afternoon house.’'Gents. Pls see the disturbing emails below which I need to discuss with you tomorrow. Was it really this bad? Were we rushed? Did it have a QM inspection or was it before we did them?’I didn't fully appreciate how much of a disgrace this home appears to be!! ................ And if we ever wondered why the house was never repaired properly from the outset……’N…. following a meeting I had earlier with G (G being the site manger) he's now provided me with his thoughts as to why we have the issues we have.......we could have done more with the stonework and whilst G refers to it doesn't mention his thoughts as to the retrospective pointing and how he was restrained from doing more than the minimum by J(J being the New Build Manager)'And when we applied for the SAR their National Customer Services Director has the cheek to write………'He really is playing games isn't he. Not sure what Mr ……………... angle is, but hopefully Monday’s meeting will draw this out in the open' Or the best of all………' I'm lost for words (as I'm sure you are) and now have increasing concerns that these issues not only relate to this house but a number if (of) others. In advance of our meeting on Monday we will need to consider full time attendance by a competent Site Manager as and when works are rectified as we obviously can't trust our sub contractors without constant supervision. This may be one for G as he 'built' the house in the first place with temporary cover provided at ………….' So we were lied to, the true nature of the faults were fully known, yet covered up. We were left with surveyors and solicitors fees, when all along Linden knew full well the consequences of their poor build. Works were carried out which undermined the foundations of the property (all hidden and exposed by works in 2017 when the house was externally demolished) This tale covers every possible avenue of recourse, and to be honest Linden Homes do not give two hoots as to how it effects your life, your social well being, or family life. They offer no compensation, and once they have your money, care little for your concerns or welfare.Knowing what I know now, my advice is;1) The first thing I would say, to hit these people where it really hurts is……... DO NOT FILL OUT THE 8 WEEK CUSTOMER SURVEY SENT BY THE NHBC!This survey is sent out by the NHBC on behalf of the House Builders Federation, (HBF’s) who then use the results to prepare feedback papers and reports, which are used by the Government to gauge public satisfaction with New Builds.HBF’s national new homes customer satisfaction survey of house builders was launched in 2005 in response to recommendations in the Barker Review of Housing of 2004. It is a self-completion census done by the purchasers of new build homes. Survey results are published annually in March each year.Obviously things were as bad in 2004 as they are now, and this survey is the prime reason why the HBF issues such statements as below……..The results of the latest home building industry’s Customer Satisfaction Survey (CSS), carried out by HBF and the NHBC, demonstrate a customer satisfaction level that matches or exceeds those in most other industries or sectors.This survey is sent out at 8 weeks after completion, and a further survey is sent out after 9 months. Funnily enough the only published results as those from the 8 week survey, when the house is new, seen through rose coloured spectacles, and everything appears to be nice, fresh and clean. Why do you think the initial contact and service from the builder is so good pre - purchase? They are trying to sell you that dream, which ultimately could be a living hell for years to come. Linden appear excellent at the pre sales pitch, as evidenced by the other feedbacks here, until things start to go wrong and then………………………Then you are on your own.If the Government and HBF really want to know what a builders service and quality is like, why not wait until you have had longer in the property to see what so called ‘snagging' issues develop and how they are dealt with. Why are the 9 month results not published, and what do these actually reveal………its all a con!PART TWO TO FOLLOW TOMORROW AS ITS TOO BIG TO FIT ON ONE REVIEW FORM
1/5
TrustpilotPart TWO.........................Beware…
Part TWO.........................Beware of Linden Homes!!!2) If you get problems, think very seriously about getting the house inspected thoroughly by an independent surveyor. This can be expensive but has two purposes.a) What you think are ‘snagging’ issues could be far more serious, and have deep rooted causes. An independent survey will identify the true faults that the builders will try and fob you off with.b) The builders have two years to rectify these ‘faults’. If it is anything like ours, they are no more than cheap quick fixes.( in one case downright dangerous, and they covered it all up). They turn up when they feel like it. You have to take days off work for someone not to even bother turning up, or to do the wrong job. We lost 164 working days over 2+ years for faults never to be rectified properly. The two year time line also takes you out of the period you could take a builder to Court. The Local Authority can on your behalf take a builder to Court for failing to comply with Building Regulations on a poorly constructed property………..within 2 years. So make sure if your house is badly built, you do not get conned into waiting and waiting for them to do so called ‘snagging’ especially if the faults are serious.if a person carrying out building work contravenes the Building Regulations, the local authority may prosecute them in the Magistrates' Court where an unlimited fine may be imposed (sections 35 and 35A of the Building Act 1984). Prosecution is possible up to two years after the completion of the offending work. This action will usually be taken against the person carrying out the work (builder, installer or main contractor).c) You can complain to the dispute resolution scheme run by IDRS Ltd and is called CCHBAS (Consumer Code for Home Builders’ Adjudication Scheme)…but guess what you can only do this in the first 2 years!So you probably now realise, the odds are stacked up aginst you for any enforcement action against the house builders. Everything just seems to work in their favour, and they know this. yet after 8 weeks you filled in the NHBC Satisfaction Survey, to say what a wonderful house you have, and how you would recommend the builder to a friend……….really would you do so now you know what you have let yourself in for.3) You could write to your M.P. or the Housing Minister. Probably a waste of paper and time. They can do little. The Government has been promising a Housing Ombudsman since 2000, its never happened. We wrote to the Housing Minister in 2014, and had a standard two page reply, extolling the virtues of The NHBC Warranty (more on that later), Financial Ombudsman Service, or take legal action against the builder…………who pays for this?Since the purchase of our property there have been over eight Housing Ministers. There is no continuity in post, and you always get a standard response from some underling. In fact we had our latest response from the new Minister in January 2019……….exactly the same letter signed by a different person, just wonderful, and yet again promising a Housing Ombudsman. The same letter 5 years later, same wording, same paraphrasing.4) One of the best things you can do is apply to the builder for a SUBJECT ACCESS REPORT. This is a Data Protection format, which entitles you to ALL the documentation, emails, phone calls (where recorded) and correspondence the builder has on file. It’s free to you, and very time consuming for the builders Data Protection Office to comply with. We were lucky as we were one of the first to apply for such. Others who did so afterwards got very redacted responses, more akin to a C.I.A. disclosure with pages covered in black ink everywhere.5) If the NHBC were also the Building Controllers inspecting the property throughout the build process apply for your BUILDING INSPECTION REPORT.Linden Homes were at pains to explain and extol the virtues of the NHBC inspecting the property whilst it was being built, adding some weight to the quality of the finished product. This was absolute rubbish.a) The house was inspected 5 times at various key stages and, they identified 4 major structural faults, all of which were signed off as corrected by the Site Manager of Linden Homes………..they never were. One of which was the incorrect ties and the DPC!b) It will give you some insight as to what was identified as a fault, so if you need a surveyor for problems, then they have a starting point for faults that may never have been corrected.c) Don’t be surprised if you had very few inspections of the five mandated by the NHBC. Its not uncommon and I have over 18 such reports from other households to prove such.The following now just shows how flawed the whole system is………If you find your house has not been inspected properly by NHBC Building Control, you can complain to the CICAIR (Construction Industry Council). This is a two year prolonged wastage of time. You get the same response from separate heads of department, the same letter, just the wording copied and pasted in different areas of the letter. Only when you have exhausted the NHBC Building Control Complaints system, will they GIVE YOU PERMISSION to complain to the body that oversees them.Yes you read it correctly, the overseeing body of Building Control, needs that organisations authority to investigate a complaint against it! We have had one finding in our favour that the NHBC as the Approved Inspector……….. ‘That the Approved Inspector lacked the necessary level of competence and experience required and failed to have the available resources adequately to fulfil the work required for that role'CICAIR failed to look at other evidence we provided to them, especially a house that had its final inspection on completion, the Approved Inspector noted 2 major structural faults that breached Building Regulations, yet signed these off as corrected that same day, when they were not. They then issued a Building Regulations Compliance Certificate on that very same day. Again all evidenced with the copies of such in hand. We have now had to appeal to the Housing and Parliamentary Health Ombudsman, who two years later is still to even look at it!So if you have read this far, well done. Its been 6 years of hell. One of us has been hospitalised through the stress. Been given medication that made you suicidal and depressive. Start dates for works have been reneged upon. On one occasion, having waited 6 months for the dud start date it was cancelled with 24 hours notice. We had to wait over three and a half years for the NHBC to eventually start corrective works. These revealed such shoddy workmanship, its a wonder the house stayed up. The main RSJ in the kitchen held up by the kitchen door frame and a 3” piece of breeze block on one side. Lintels just resting on window frames and no other support. When the stone facing was removed, doors and windows just fell out the house, as they were not even secured in place. No damp course throughout the whole ground floor, it went on and on……….even the NHBC structural engineer stated he had never seen a house so badly built………..We have tried every possible avenue for recompense, admission and liability from Linden Homes building a property to appalling standards. All they did was get their solicitors to send letters. They do not want to know, in fact no one wants to know. The defects were such, it was not even fit for habitation. We are told at one point the house was unmortgable, and not sellable. Best of all, if we tried to sell the property with such defects known to us, and we did not disclose them, we actually commit a Criminal Offence. Recent regulatory changes have brought property sales under the Consumer Protection from Unfair Trading regulations, which came into force in 2008. They protect consumers by requiring traders to disclose everything that might affect a buyer's decision. The Property Misdescriptions Act, which previously applied to property sales, prevented sellers and estate agents making any incorrect or misleading statements that could give buyers the wrong impression about a property. It was repealed in October 2013, amid a push to achieve more standardised consumer protection legislation. If the agent (or seller) fails to disclose information that a buyer later discovers, they could face criminal charges and up to two years in prison. So Linden Homes can build a home not even complying with Building Regulations, not fit for habitation, which is dangerous and could collapse, and commit no offence in law. You try to sell it as such and you now become a criminal.Brilliant absolutely brilliant, …………..still thinking of buying that house???You can go to the papers, get your your 5 minutes of fame, but nothing will happen. You will read about such stories, time and time again, year after year. Nothing happens, no one wants to stop it, and builders and their shareholders are laughing all the way to the bank at your expense and health.When you move into your New Linden property every house gets a nice folder entitled 'Moving In and Enjoying My New Linden Home (sic)Page 10 - 'FOR EXTRA REASSURANCE'“Essentially this means you could be entitled to compensation, if we encounter problems finishing your home, and any issues once you have moved in, that are our fault will be put right. We know this is the worst case scenario, but it gives everyone peace of mind just in case something does go wrong” It should read when it does all go wrong………………..go swing on it, its your fault for buying it?It makes you laugh really, their latest sales pitch when buying a brand new Linden Home is 'No sorting someone else's DIY disasters or dated decorations - you've got a blank canvas to make your own’SHAME THEY CAN NOT SORT OUT THEIR OWN ‘IN BUILT’ DISASTERS BEFORE THEY ACTUALLY SELL IT TO YOU?'
1/5
TrustpilotI’ve never known such a untrustworthy…
I’ve never known such a untrustworthy company in my life!! Poor workman ship!! Bad attitude off staff mainly managers!!!! Never admit liability or fault for there mistakes!! I’ve never cried as much in my life as I have while dealing with awful company!! We’re now stuck in a awful situation with them as we’ve spend thousands on furniture/ blinds etc all ready to exchange to find out we’ve been miss sold a house with false boundaries and were being blamed because we’ve only just noticed 😂 “sorry for trusting in the company!! More fool us!! Over a meter width we’ve lost to our neighbours!! To be told they will compensate us with a dishwasher and washing machine 🤦♀️ There refusing to move the boundaries now as the other house is occupied! So now we have to have the property re-valued again!! And basically start from scratch!! I want to pull out of the whole thing but there refusing to help cover our money lost!! My advice stay clear! There frauds!!!
1/5
TrustpilotA shameful collection of human beings- so far I have had 49 days of work to fix my house!
This is a wholly untrustworthy, unreliable, dishonest and poor quality builder.I purchased a new build executive property from them ( £0.6m - 2.5 years ago) and am still trying to fix it, it breaks quicker than can be fixed!)Properties are built entirely by sub-contractors, to low standards, without adequate quality control or supervision. The output is shocking. To make matters worse, post sale support is nothing short of offensive. It can only be described as a fight to get your home into a suitable, merchantable, standard.The home builder ( if they eventually accept responsibility for the defect), just pass the issue to the sub contractor, no engagement, no supervision, no project management ( if the issue needs more than one sub-contractor you are in real trouble). I cannot stress how poor this experience is. Please - for your own health and well being, do not buy a house from this builder.. So far I have had 49 days of remedial ‘home’ days where I was needed to be available for contractors. This truly is an awful company with an attitude to match...shameful human beings who have no conscience.
1/5
TrustpilotA shameful collection of human beings- so far I have had 49 days of work to fix my house!
This is a wholly untrustworthy, unreliable, dishonest and poor quality builder.I purchased a new build executive property from them ( £0.6m - 2.5 years ago) and am still trying to fix it, it breaks quicker than can be fixed!)Properties are built entirely by sub-contractors, to low standards, without adequate quality control or supervision. The output is shocking. To make matters worse, post sale support is nothing short of offensive. It can only be described as a fight to get your home into a suitable, merchantable, standard.The home builder ( if they eventually accept responsibility for the defect), just pass the issue to the sub contractor, no engagement, no supervision, no project management ( if the issue needs more than one sub-contractor you are in real trouble). I cannot stress how poor this experience is. Please - for your own health and well being, do not buy a house from this builder.. So far I have had 49 days of remedial ‘home’ days where I was needed to be available for contractors. This truly is an awful company with an attitude to match...shameful human beings who have no conscience.
1/5
TrustpilotMANOR PARK, PONTEFRACT. | good at pretending to care.
I wish I could rate it less than one star. I am completely appalled at the experience my partner and I have had since purchasing our house.When we came to view, everything was perfect. The sales exec was friendly, chatty, we build up quite a good rapport. We got our keys, everything great. During our “snagging” visits over the first 4 weeks, the sales exec kept reminding us that when we receive our customer satisfaction survey that if we “recommend” them, he gets his bonus. Until the day that we submitted that survey, everything was great. The DAY we submitted it, they’d received all of our money, our survey, he had his bonus, they stopped caring. Our snags didn’t get sorted. The shower fan extractor is fitted too close to a loft joist so the tubing to get the steam out of the vent tile doesn’t fit. Our loft is filling with steam which is sitting and soaking into the insulation and loft joists. Our patio door locks have failed, leaving our house insecure and voiding any home insurance, not just once but THREE times. THREE times we have had to call for an emergency locksmith and each time they have said we need new doors fitting. We report this back to Linden and each time get no response. We have a dodgy kitchen drawer and they’ve told us it’ll get better the more we use it. We’ve been here for 7 months, it’s not getting any better. The quality of the fitting of the floor is atrocious. There’s dents and holes in the plaster on the walls where builders have leant on it, or probably just punched the wall. There’s chips in the skirting boards. The sealant around the sink is a mess. The fittings in the house are cheap and nasty. For the money we paid for this house we are extremely disappointed. As first time buyers we feel we have been taken advantage of, as young buyers we feel we’ve been taken advantage of. We have contacted the on site sales team, customer services, and get no response.In short, Linden Homes will be your best friend and make you feel like they’re as invested in your house purchase as you are, but the second your money is in their hand, and the second you’ve submitted that customer satisfaction survey, they will drop you and they will, quite frankly, not care at all about you or your house. My only advice for anyone purchasing with Linden would be this: DO NOT SUBMIT YOUR CUSTOMER SATISFACTION SURVEY UNTIL ALL OF YOUR SNAGS ARE RESOLVED.
1/5
TrustpilotYou can't not tick the box so 1 star it is !!!
You cant not tick the box so 1 star it is.Avoid this company!!!!!!!!!🤬🤬🤬🤬🤬🤬 had to have the bathroom floor replaced 6 times. Glued together carpet in the bedroom , broken windows, bulging walls, no silicone around the bathroom floor and downstairs toilet. Patio doors had to be attended to 10 times......just a snippet of the shoddy crap this company dishes up.Boundary issues as our house boundary has been put in the wrong place. Nearly 2 years on still have mold on our bathroom ceiling as the extractor vent was installed incorrectly. Back garden covered concrete in orange tarp then 1 inch sod on top slimy mess of an uneven garden. Never get any response from customer service in the 7 days. Asked for it to be pushed to head of customer service. Still waiting for a response. !!!! Aarrgggghhhh they are despicable. Once they have your money they dont care.
1/5
TrustpilotIt has been 16 month since we 1st…
It has been 16 month since we 1st reported our faulty banister. They came out today for the 6th time and once again wrong parts had been ordered. Our banister is now bare wood and screws sticking out from where they tried to take it out before checking the parts they had. We have been told once again, the parts will be ordered. They are presently building more houses round the corner, surely they have bannisters. We are also waiting for a replacement weather shield for the front door, of which they brought the wrong one. The plaster finishing at the bottom of the staircase which has been missed. The patio doors still letting in draft as apparently they have put in the wrong sized doors.
1/5
TrustpilotAs bad as the reviews suggest. Avoid at all cost.
Let me start by noting that I visited this very page, read all the bad reviews and thought to myself "only people who've had issues complain" , "other developers will probably just be as bad" and that our development would somehow be different. How wrong I was I regret the decision to purchase a Linden Homes every single day. We've been in the house for nearly five months and they have not completed all the defects. The defect/snagging list had over 100+ items. Some included unsafe electrical wiring, not installing drainage, not installing a compliant DPC, not installing extractor fan ducting, defective brickwork etc. They've been to the property on numerous occasions to sort issues out and on some occasions have told me it has been sorted when it clearly hasn't. The ducting to the extractor fan is still not connected properly despite being told on two separate occasions it had been sorted (from initially being missed completely off).If you purchase a Linden property, you will receive no value for your money. They are constructed as quickly and cheaply as possible, and their hope is that you don't find the issues which are present.Avoid at all costs. Don't make the same mistake I did (in reading these reviews and thinking somehow your dream purchase will different. It won't. It will be built to a terrible standard and they won't care).
5/5
TrustpilotManor Park
Manor Park, Pontefract.Noone has asked me to do this review. We bought our house earlier this year, was a few problems with the house but they where sorted really quickly. Everybody is really polite. All the negative reviews makes me think quality differs from site to site.
3/5
TrustpilotYour beautiful view is not guaranteed.
So firstly, we moved into a 3 year old Lindens home on an established estate. We have heard of others on the estate having issues with their homes, but (and i think this was down to a change of project manager after ours was built) the house we bought is actually lovely. We overlook a 5 hectare nature reserve and are at the bottom of a privately owned cul-de-sac, and the estate is bright and airy and it has a great feel.So, the nature reserve is the point of my words of caution. This space is beautiful. We have hawks, owls, bats, and many other forms of wildlife that live here. It is prohibited to access from the public, and only license holding specialists are allowed to tender this land. According to some of the original residents on the estate, the marketing team sold their houses with the promise of never being able to build on the nature reserve, and those houses that overlook the nature reserve came with a premium on like-for-like models of the same houses on the estate. The nature reserve is home to some protected species such as the Great Crested Newt and barn owls, and they are protected by EU and UK law. This did not stop Lindens putting in a planning application to build 30 tiny terraced houses on it 3 years after leaving the site.Luckily with the mobilisation of the estate, and with the help of our local Councillors, independent experts and ecologists and with the help of the surrounding neighbourhoods, we collected nearly a hundred objections. With two months to go to the decision date, Lindens withdrew their application. If we hadn't had done so much hard work in the objection, our house would now be looking at tiny little terraced houses instead of open, natural shrubs, ponds & grassland.We contacted Trevor Dempsey of Lindens Midlands, asking for them to hand over the land as promised after the last house was sold, only to be told that they would be keeping it indefinitely.So my words of caution are....be very careful when talking to their marketing team before you buy. ANY promises of keeping any public land free from future development work is not cast in stone. Especially if you see any clauses in the title deeds concerning withholding land from handover.My advice is get everything in writing from their teams. If they will not send an email or a letter stating said public land would be free from development, and you progress with the purchase, do so at your own risk. Your pleasurable view over open fields and countryside may not be there in a few years time if they apply to build on it at a later date.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northampton (Sandy Lane) has the most, with 698 reviews rated 2.4 out of 5, followed by Northampton (Watermill Way) with 7.
The two Linden Homes West Midlands offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
