5/5
TrustpilotVery nice job
Rating only, no written review.
Trusted Agent profile
Linden Homes West Midlands estate agents in Northampton
★★★★★
706 reviews across 2 offices and 2 platforms
Linden Homes West Midlands has two offices, all in Northampton. Together they have 706 reviews on two platforms, rated 2.4 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Linden Homes West Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Linden Homes West Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotPlease people stay away they don't seen…
Please people stay away they don't seen to wanna fix anything my flooring and knife marks in it and when they done the flooring all the glue went on the skirting boards and they just left it. I rang the after team up and they did send someone out who done the flooring and this man just came out with alot of rubbish So linden are now saying there is nothing else they can do. It looks like someone has already lived here its that bad
1/5
TrustpilotShoddy workmanship and water ingress
I am one of several shared ownership flats built by Linden Homes a couple of years ago, as part of a mixed development. We have been stunned at the poor level of workmanship since build, many of our flats have had severe water ingress, forcing us to move out, others have had leaking toilets which it turns out were poorly installed, we’ve found rubbish shoved in kitchen voids and under bath tubs by builders, hoping we wouldn’t notice. It’s been a depressing experience and we are still finding rubbish hiding and getting leaks from the windows from when they weren’t fitted properly. Wouldn’t recommend linden homes at all.
1/5
TrustpilotShocking customer service
After contacting them on many occasions to arrange a viewing I received a call end of August to advise they will call me in 2/3 weeks to arrange a viewing once the site is safe etc never heard a thing so I chased it and still have heard nothing back now the home we wanted have now all gone.
5/5
TrustpilotWe have just bought a new house in ENFIELD ,North London.
We have just bought a new house in Enfield built by Linden Homes and are very happy with our experience.Linden homes has been acquired by Vistry partnership and the whole management team has changed since March of this year.So most of our dealing has been with the new team.All our requests , concerns have been dealt with by them promptly and to our satisfaction.The new site and area manager has been particularly helpful and friendly to us and we feel quite reassured about our purchase.We are actually thinking of investing in another property in the same development.I think that speaks volumes.
1/5
TrustpilotExtremely disappointed with the service…
Extremely disappointed with the service I had with Linden home site in Rugby Cawston. Totally unprofessional not even received a single call from higher management, I suppose to move in end of October, I have paid deposit and reserved the plot and signed the agreement!!! After signing the paperwork I have instructed my mortgage advisor to process the paperwork so we can exchange well with in time, I then received a call from sales guy saying they cannot offer me the deal I have agreed and signed also the flooring and carpet I suppose to choose it’s already done without consulting with me. I was very disappointed with this tried my level best to discuss but seems like not getting anywhere, after numerous phone calls messages and emails still no outcome, “ I felt really disappointed and decided to pull out but saga still continues Chapter 2 my refund again I was chasing my money back but only received fake promises”I would strongly suggest to people out there don’t bother with them completely waste of time and most importantly the stress and the hassle I have been through is definitely ghastly.
5/5
TrustpilotExcellent and professional
We have recently purchased a property from Linden homes at The Oaks Chudleigh in Devon. We brought during lockdown but despite this from start to completion we had no issues all. Move day went well and we were in by 12pm.We have had very minor snagging just trivial stuff, but we were taken seriously and the site team fixed the issues very quickly and willingly.We didnt get to pick our kitchen and bathroom as it was already done- but it was what we would have chosen anyway! But we were offered any custom items and never pressured into anything. We always found everyone on site helpful and professional- they were always there for anything we needed at a drop of a hat although being busy. Covid restrictions and safety were always followed if they had to enter our house and they always left it as if they hadnt been in. We love our home and the quality of everything is great.There seems to be a few negative reviews but i can honestly say we have have nothing but positive things to say! I guess you only feel the need to source these sites if you have had a bad experience so do take them with a pinch of salt. We would recommend Linden homes to anyone so if you love the home you have seen just follow your heart.
1/5
TrustpilotYou’ll end up buying Stress & Anxiety!
What can I say...First 6 months without hot waterOver year with still poor (Pulsating) water pressure, a drive that floods the front of the house and in to the integral garage when it rains, creating a stream in to the back garden, still waiting for the retaining wall to be built in the back garden to stop it slipping in to the neighbours (Not helped by the flooding), rain water plumbed in to open sewer, unable to heat the lounge and master bedroom due to poor / missing insulation and now a playground built outside my bedroom window and not where it was shown on the site plan, resulting in legal action now being taken but don’t worry this is only a £395k “premium” home. I dread to think what their standard build is like! All I can say is good luck if your buying one.
5/5
TrustpilotBeautiful house and fantastic service
We have bought a 4 bed detached in the new Perrybrook (Brockworth) development.I can honestly say that it is the most beautiful home. The sales team (especially Dan) have been fantastic and have done everything they can to make the process as simple as possible for us. Dan still stops when he sees us to have a chat. He’s great. The house had minimal snags and any snags we’ve raised have been fixed quickly. The site team have been so helpful and have done things they haven’t needed to do, just to help us out.The house design is great.To be honest I can’t really understand the negative reviews. I understand that each region is different but if you’re buying in the South West you wont have any issues. Thanks to Dan and site! Yas and Luke
1/5
TrustpilotA constant and exhausting battle
I have now lived on the Linden Homes development, Ashton Rise in Marketing Harborough for 2 years. The pre-sales experience was faultless - our options were made clear, we were not pressured into making a decision and we were guided throughout the entire process. I guess you'd expect nothing less when someone is trying to sell you a £400k property. Since moving in, and for the past 2 years, the only way I can describe the customer care service is unbelievably frustrating, tiring, and neverending. Whilst the team at customer care are friendly and appear to do what they can to resolve issues, there is something fundamentally wrong with how the business is ran.Whilst any new-build buyer should expect snags, it's the aftercare service that should get you through. With a long snagging list and still many issues still resolved (2 years later), we are well and truly and the end of our tether with them. Not one single fix or piece of work that needs doing has gone smoothly. The customer care office, site team, and external contractors are incapable of communicating. I can think of many examples where work has been scheduled and the contractor has either not turned up, not been able to complete the job, or completely misunderstand what needs doing. In addition, what has also become apparent is that a lot of the initial build or groundworks has not been completed to NHBC standards, by which, Linden MUST abide.Whilst I am a patient person and do not like speaking ill of a company, I feel it's important that anyone thinking of buying a Linden Homes property seriously considers whether they are prepared to spend years of constant battling to get your new house built to the standard they promise before you hand over the cash.
1/5
TrustpilotLinden Homes. Maybe the worst builders in the world?
We recently purchased a properly from Linden Homes, finches park, and since we moved in we are still fighting for the completion of our snagging items. I need to point out that we had over 100 and some of them were serious, water leaking through the ceiling for example due to incorrectly fitted water cylinder. Customer services have also been appalling as they promise to correct their mistakes but don’t follow through. We just feel abandoned and this is not acceptable. Linden Homes don’t care about the customers’ experience but are happy to take your money in the knowledge that your home is sub standard. They always appear to blame everyone else; contractors, sales advisors, home buyers but never take responsibility that systematically they are running a business by incompetent employees.Linden Homes should have a banner that reads, “that will do” I feel very disappointed and let down by the whole experience.
1/5
TrustpilotPlease don’t ignore these reviews.
Please don’t ignore these reviews.We had problem free problem with our home. We’ve lived here for 5 years now and we have decided to move on rather than waste more time fighting Linden.
1/5
TrustpilotWould give Zero stars if I could!!!!
Would give Zero stars if I could!!!!Shocking company who simply don’t care after they have your money!It’s very simple Don’t buy from them.Customer service and communication is zero.Plenty of other decent home builders to choose from.
1/5
TrustpilotDO NOT BUY FROM THESE BUILDERS
It's now the time to post what was meant to be my dream home to have your dreams shattered by LlNDEN HOMES. I paid a £99 deposit to buy this home and took a week from work to move out my rental home to prepare to move. Picked my home during Covid-19..with Linden Holmes Bishop Auckland..These Builders were prepared to go ahead with a sale in Lock Down by opening the sales office with one member of staff. Within 24hrs I had my morgage in principal..Good considering we were going into a Full Lock down.They offered flooring and 5K towards my deposit..fantastic offerAnd my reservation is now fully confirmed. Whilst I had to take a holiday from work I went to pick my kitchen.. flooring and tiles. Great!!! Im all excited.Then the fun starts!!!I was purchasing a two bedroom semi detached house..Main bedroom had a en-suite and there was a bathroom and ground floor W/CI didn't really want the en-suite 3 toilets for 2 bedrooms!They agreed on this occasion they would omit the en-suite...things are good!!NOT....I asked if I could have a integrated dishwasher...Bearing in mind they did not have to put an en-suite in my thoughts were this would compensate for this. The rude Female Sales Director said No way!!! are you getting a dishwasher!!!!Then I was told you not getting flooring for the Kitchen!!!Then they said no integrated Fridge/freezer but their details of the property included a integrated fridge/freezerSo they honoured me that!!! Nice of them!!!This was a hurdle that I never thought would be so stressful buying a new build!!Then I get a phone call they wanted 10% deposit to omit the en-suite!!!!My solicitor and their solicitor said this was not possible as I had not exchanged...So the en-suite is now going in the property!!! Even though they agreed they would not put it in.Then more fun startedHad a meeting 3 weeks later to discuss the kitchen/flooring/tiles of which to me I had confirmed was all ordered...So I am then told I had picked an upgraded kitchen and they wanted £850 there and then!!Tiles and flooring I had picked was discontinued !!!! What the hell....I thought this was confirmed what I had picked.Took them 3 weeks to tell me after I had confirmation it was all agreed.....I'm more stressed than ever!!!Paid the upgrade and picked further tiles and flooring.I had by this time put a complaint in....With no response from anybody.. I was due to exchange June 8th 2020 but due to Covid 19 they extended it by a month to the 8th July 2020..My searches are paid for and in placeSurvey paid for but was back logged due to Covid 19.9th July i get a phone call from my sols to say they have pulled the sale as i have not exchanged..this was out of my controlThey would not extend this any further and i was told they not selling me a house....I tried all channels to speak to management with no outcome to resolve my purchasing of a Dream Home..I have since found out they have sold it...it was never re advertised for a sale!!!............LINDEN HOMES....DO NOT LET THEM TREAT YOU LIKE THEY HAVE TREAT ME....
1/5
TrustpilotLinden homes nightmare
I recently reserved a house on Linden homes laithwaite gardens site..after reservation fees paid I received zero correspondence from Linden regarding upgrade & fixtures queries I made.Just before exchange of contracts they informed my solicitor that the build completion date had been pushed back 8 months!Despite sending an email to her 3 weeks previously saying the build was on track!All in all, a nightmare & not a company I would advise anyone to deal with.Customer service is atrocious & they couldnt care less if you dont buy as they Will have other customers lining up.if you do proceed they will happily stow your cash away gaining them interest while they delay build.You are made to feel an inconvenience when you call even if they answer which they usually dont.First site rep we dealt with didnt even know how to take a card payment over phone & the whole process feels shady, cynical & cold.AVOID AT ALL COSTS!UPDATE:After chasing the return of my reservation fee for 2 weeks through 3 different team members-including area sales manager- I was assured it would be refunded but that they "couldnt say how long refund would take, usually 5-7 days"13 days later, still no refund.
1/5
TrustpilotDitto almost word for word the last…
Ditto almost word for word the last review. They must have some seriously cack-handed people working for them - who simply don't have the strength to do up nuts! That happened in the downstairs toilet and bathroom. Pretending now to have all staff on furlough, yet their website says their sales teams are still on hand by phone and video chat! Funny how they're available for making sales, but not for answering customers who have already bought off them. I absolutely abhor their lying through their teeth like this. They were incompetent long before Covid-19 was invented! Good job they'll have something to blame from now on. They have no self-respect, no respect for anyone else and zero credence. They should be renamed Fawlty Towers Ltd.Firstport? We had a letter from them that basically says they're not actually responsible for anything and the money we pay them is for (followed by a gobbledygook, blinding by science explanation!)...It literally made no sense whatsoever. But I can assure you we have to pay it, but they will be doing nothing for us because the money we pay them isn't for that. It must just be to cover their wages, as they sit in an office doing nothing, but devising stupid letters. I can't think of any other explanation - and they're not giving us a plausible one. So there we have it! What a splendid idea of ours to buy off them and enrich their pockets. More fool us! And anyone else who chooses to buy off them after reading these reviews. Read lots - buy once! - From a place worth buying with a company worth buying from and that cares. Lindens does not.
1/5
TrustpilotFerriby Rise, Grimsby
If I could give Linden 0 stars I would because of the appalling customer service we have received and our poorly finished house. It’s such a shame because we bought our first house from Linden homes in 2013 with no major issues what so ever (we did have snagging issues but who doesn’t with a new build). This why we decided to buy from Linden again and had such high hopes.Firstly we was told we would be moving into our new house in December, then January, then February. We eventually got our keys to our new house just before we went into lockdown (March). Our neighbour who purchased the exact same house had already moved in before us in January.We didn’t move in straight away because the house was very dusty due to not being able to get our carpets fitted before the lockdown. This was our personal choice and not at the fault of Linden Homes however due to the state of the house I am really glad we didn’t move in straight away. The overall general finish of the house was poor. The paintwork of the house was appalling. There were flashings on the walls, architrave in our en-suite was not fully painted you could see the wood, skirtings and stairs had not been glossed, there was flecks of paint on my kitchen units and on the floor of my kitchen and bathrooms (only flooring we had in our house),our french doors were broken, some windows had a chip in them, the door to our garage is covered in plaster, our brick work is covered in plaster and not been cleaned, our garage let water in when it rained, dents in the door frames and that’s to just name a few. Before we moved into our house properly a painter did come and patch up the poor paintwork but really it needed a full repaint of the whole house. After complaining three times we were told the paintwork was up to NHBC standard. NHBC only deal with the structure of the house so we felt like Linden were not being truthful. When we moved in there was scaffold in our garden because they had not finished building one of the other houses. We therefore had to wait for the scaffold to come down before our back fence could go up. Not ideal with a dog or safe in my opinion. Our fence has nails sticking out of it which isn’t safe for our daughter when she is able to toddle around the garden. We was told that some of these issues was due to Covid which I completely disagree with. Inside of my house should have been finished properly before Covid as we was to complete before the Covid lockdown. Just excuses in my opinion. Since being in our house more problems have occurred and the attitude of the Linden team has been nothing short of appalling. We have had a leak from our shower due to one of the nuts not being tightened properly which damaged our bedroom carpet, landing carpet as well as our en-suite floor. We had a battle to get Linden to pay to replace the damaged carpets of the foul water which leaked from our shower. It absolutely stunk and customer services said the landing carpet can be cleaned. Linden have since replaced all the damage but not without fight. We are still waiting for our en-suite floor to be replaced and it’s been nearly 6 weeks since we discovered the leak.We have since found the radiator in our utility is leaking and this had water marked the floor. It’s been problem after problem. When we email we are sometimes ignored or we don’t get a response for weeks after chasing up on previous emails we have sent. We don’t feel looked after or valued. We feel like our house have been rushed to get completed rather than focusing on the quality of the finish. We would not have minded being delayed as long as the quality of the finish was excellent but it was so poor. We now feel like Linden have the attitude of we have your money so who cares. Very disappointed compared to our first house. We have paid a lot of money for our forever home and I personally don’t think it is worth all the money we have paid due to the poor finish. Such a shame.
1/5
TrustpilotBeware of rip-off Linden homes and First Port maintenance
The Linden homes Heathland development in Frimley is a lovely community and neighbourhood. We moved here 3 years back and this was our first new build buy. It is very disappointing for us to see the site still not finished as Linden homes promised during the sales process. Linden homes customer service department is not responsive or professional and really hasn't been helpful we we've had to go ahead and fix quite a lot of the build issues on our own.Linden homes appointed First Port as the maintenance company for the sitt and we are yet to see any real value for the monthly maintenance fee that we are paying First Port. For us, Linden homes and First Port truly feel like big rip-offs. Most of the communal areas on the site hasn't been maintained properly with the lawns dying out and overgrown with weeds, drainage issues, building rubble still on site and a safety issue in many areas, entrance to the estate yet to be finished after all these years. I'd strongly advise buyers to look at Linden homes and First Port reviews and talk to home owners before having anything to do with new build homes from Linden homes and properties maintained by First Port.
1/5
TrustpilotLinden Home fail to deliver
promise, but always fail to fix issues
1/5
TrustpilotHeathlands
We love out house at Heathands, Frimley. The location, the environment and the neighbours are lovely. However, Linden Homes offered up the maintenance contract to First Port, who in fairness, inherited a lot of work, but there is a lot to put right. Street lights don't work, grass doesn't get cut in the communal areas, our neighbour at number 3 had to cut the grass in two large areas, as he could not bare it any longer. My Brother in law and my better half, cleared the communal area at the top of Admiral Drive, with 2 strong helpers and 3 large lorry loads of bricks, concrete, metal and other unknowns, as Lindens left it in a shocking state. We cut that communal grass for months and months, a sthe maintenance team before First Port, never showed up. The current gardner's do half a job, the weeds around the edges of pavements are left unless we go out and ask them to remove them. they blow all the rubbish into a corner, which blows out again after they have gone, they don't collect it up! The front entrance to the estate is poor, the brick peers are what remain from the old site and not yet been replaced, the whole sense of arrival is poor, which is shame as the houses are lovely, and they were not cheap!!!
1/5
TrustpilotLovely Location, Just needs finishing off
We were very impressed with the layout of the property and that attracted us to purchase. We have had no problems with the finish other than when we moved in Lindens had carpeted the entrance hallway and we had requested Karndean. Not a problem, they changed it by the time we moved in but failed to change the doors so we now have a 1cm gap between the bottom of the door and the floor. It was on the snag list to replace them but that never came to fruition and has probably been lost now. My biggest gripes are that we have to contribute an annual charge of £600 to the Frimley Fuel Allotment (FFA) for the upkeep of the SANGS area that is open to the public. This was a retrospective ruling by Heathlands borough council of which 4 of the members are also on the FFA Board. We were not allowed to purchase the property without agreeing to this charge. Secondly Lindens have not completed the communal grassed areas and formally handed them over to FirstPort, the management company, who are fast to invoice but slow to do any actual work. Over the summer the sunken garden has become overgrown and the walls are starting to crumble making the areas unsafe.I think the development could be a wonderful place to live and be unique but until the remedial work to the outside areas are completed and regularly maintained it feels as though we are being treated as a cash cow.
1/5
TrustpilotHeathlands Development - Frimley
We’ve lived on the development for 4 years and the site has still not been finished by Linden Homes. The communal areas have been left an absolute mess and several areas are frankly dangerous. The upkeep is also seriously lacking. Quite the opposite to what we were promised when we purchased the property. We now have to worry about safety issues on the site. Very disappointing.
1/5
TrustpilotLinden Homes - Frimley Heathlands Development
I live on the Linden Homes Heathlands site in Frimley and have been very disappointed by the standard of finish to the development. We were told that the site would be completed to a premium level and this couldn’t be further from the truth. As well as being unsightly, some areas are actually dangerous, which is completely unacceptable. Linden Homes have not finished the site to anywhere near the standards we were promised during our purchase.
1/5
TrustpilotLinden Homes re: Heathlands Estate Frimley
Linden Homes re: Heathlands EstateLinden Homes build attractive homes. BUT FAIL MISERABLY on their After Sales Customer Service and honesty, in completing the estate development, as it was sold to the homebuyer. Forget the glossy pictures in the sales brochures, as you may find:Roads unfinished until long after buyers have moved into their homes.Estate entrance left in dangerous risk of collapse, as before construction started.Drains that constantly have to be pumped out due to blockages caused by builders rubble.Street lighting left not installed or left unworking.Spurious power/comms cables, hazardly left protruding from the ground.Communal landscape left unfinished and untended.Ornate garden promised to be restored to former state left unfinished and dangerous.Feature clock to refurbished building left unworking.The list goes on and were the issues above addressed by Linden Homes or their owners Vistry Homes then I would revise my appraisal, of there, so far, woeful effort to fulfill their promises, laid out in their glossy brochures.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Linden Homes West Midlands
Which Linden Homes West Midlands office has the most reviews?
Northampton (Sandy Lane) has the most, with 699 reviews rated 2.4 out of 5, followed by Northampton (Watermill Way) with 7.
Where are the Linden Homes West Midlands offices?
The two Linden Homes West Midlands offices, by town:
- Northampton (Sandy Lane): Sandy Lane, Harpole, Northampton, NN7 4AP
- Northampton (Watermill Way): Watermill Way, Northampton, NN4 0BF
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
