Trusted Agent profile
★★★★★
706 reviews across 2 offices and 2 platforms
Linden Homes West Midlands has two offices, all in Northampton. Together they have 706 reviews on two platforms, rated 2.4 out of 5 overall.
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Linden Homes West Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotWe’ve owned our house on heathlands for…
We’ve owned our house on heathlands for 4years. The communal areas are a mess. Unfinished street lighting, a garden with walls collapsing and crumbling estate entrance pillars. Not a safe environment for children to play and certainly not what Linden Homes promised when we bought the house. Linden Homes and First Port have proved very difficult to deal with.
3/5
Trustpilotwe purchased a 3 bedroom house last…
we purchased a 3 bedroom house last year (2019). We absolutely love our house and are very happy. We knew being a newbuild we would have a few issues which is why we have the 2 year guarantee and 10 year guarantee, however with the stuff that has needed "fixed" I totally understand but the service for the aftercare is awful. Since buying our house we have had around 4 different companies taken over and everytime we report something it seems to get lost and I continsely have to chase it. Very strange they send a paint and decorator to fix a door, finally after months of chasing a carpenter comes to fix it, admittedly he said it was so badly put in that it will probably be a on going issue... fantastic. In the first few you put a snag list together for them to attend but they also pressure you to fill their survey in, once this is done they honestly don't care. The workman ship is at a very low standard and I do feel sorry for some of the workers when they tell you the wage they are on, however being first time YOUNG owners we feel the after care service is very poor and in the future if we were to upgrade we wouldn't use linden homes. Sadly we have a lot of stuff that needs to be fixed such as flooring coming up and wonky fencing but it is such a hard stressful experience we will likely leave it even though we are in our 2 year warranty. It seems once they have your money you are nothing, very bad considering it's a government scheme. Just first time buyers experiencing bad customer service that sadly has put us off lindon homes.
1/5
TrustpilotDon’t buy a Linden Property
Linden Homes are a very unprofessional Company to deal with.Our Site at Heathlands Frimley, has not been completed , they have not taken any responsibility for the work which needs to be completed on site.And the maintenance Company appointed by Linden is First Port they do not turn up to work on the site, please read all the comments on trustpilot about the nonexistent Customer Service from Linden Homes and the joke First Port.The only thing they do well is sending everyone invoices for work which is not done on site. Do not buy a Linden Home you will be disappointed and let down but a company who do not care.
1/5
TrustpilotLinden homes - STAY AWAY!!!
I cannot believe the way all the residents have been treated by Linden homes in Heathlands. The whole site is a mess. Drainage is a nightmare. Communal areas are dire and a safety hazard for the children. Grass has not been laid in areas and looks terrible. If I could sell my house tomorrow I would do it without a second thought!
1/5
TrustpilotHeathlands development- Old Bisley Road…
Heathlands development- Old Bisley Road Frimley - absolutely shocked to see that a new build that has only been completed in Autumn last year is left in such a state. We moved in October last year and we can’t say that our levy has been used in any way to look after the upkeep of the communal grounds. The gardens are in a terrible state. The sunken garden is falling apart and is a huge safety hazard to families around! The main entrance brick work is so dangerous and it could fall down any minute. This is our first time living in a new build and we are very unimpressed with how Linden Homes have presents themselves!! Action needs to take place immediately! Next time we think of buying another property we would definitely make sure it had nothing to do with Linden Homes!
1/5
TrustpilotFrimley Heathlands Development
Frimley Heathlands Development. Linden homes finished building the site last Autumn (2019). The communal areas have been left unfinished and unlandscaped. Borders and edges that should have been laid to grass are just a mass of weeds. Some areas that have been grassed are just left uncut. Storm drains are filled with builders rubble and need to be cleared. Despite numerous requests to Linden Homes Management - customer service is very poor or non existent. Requests go unanswered. Lampposts have never been painted and all need some attention.
1/5
TrustpilotDo not buy Linden Homes new builds
We moved last year, there were issues that we weren't aware of, especially with the build and they are still not resolved and asking Linden homes to do anything is like playing a waiting game, they never respond I time and when they do there is hardly any outcome. On top, the communal areas of the development aren't maintained at all even though we are charged by a management company appointed by Linden homes. Do not buy from Linden homes, they build poor quality homes with terrible maintenance.
1/5
TrustpilotI would give them a 0 star if possible!
I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.
1/5
TrustpilotLinden Homes Heathlands
We moved in 3 years ago and have had nothing but trouble from Lindens, extremely poor service and eventually gave up on most of our snags.DO NOT BUY FROM THESE COWBOYS.The site is still not finished and is left in a dangerous state.Avoid at all costs.
1/5
TrustpilotLinden Homes is only worthy of 1 star
Linden Homes is only worthy of 1 star. We have experienced numerous problems with Linden Homes Heathlands Development, Frimley. They have not finished the housing estate to an acceptable, livable condition. The communal areas have been left in a dangerous state, stinking bathrooms and drain issues, no maintenance and appalling customer services.
1/5
TrustpilotIf you are thinking about buying a Linden Homes property, THINK AGAIN..
The house on the Heathlands development in Frimley I bought from Linden Homes four years ago is the fourth new house I have owned. I can honestly say that I have never experienced such poor customer care before. Usually, when you telephone them, they either do not answer or the person you need to speak to is not there. If you email you do not get a reply. When they finally acknowledge that you have a complaint they will eventually send someone to look at it. That person says he will make a report then you hear nothing until you are forced to contact them again and the cycle is repeated.I had a major problem with my balcony which is still not resolved after four years. Numerous different people have been sent to look at it and they all agree it has been built to a very poor standard but nothing gets done. I eventually contacted the NHBC who took the case on and it looks like it will be sorted soon. The contractor they have assigned to the job told me that Linden Homes do not have a maintenance department so they will always drag everything out in the hope that the customer gives up. To make things worse, they have assigned the management of the site to First Port and they are just as bad.
1/5
TrustpilotWouldn’t ever buy from linden again
Wouldn’t ever buy from linden again - had a gas explosion/leak within a week of being in the property as someone hasn’t tightened metal work properly. Dangerous communal areas with service charges which are ridiculously high for no service or maintenance done, appalling customer service when you do try to rectify things! Don’t buy!
1/5
TrustpilotFrimley Heathlands development
DO NOT BUY FROM LINDEN HOMES!!! We opted to do shared ownership through an organisation called so resi (thames valley housing) and did not know Linden homes where the developer until AFTER we had put our deposit down. I think if we had known how poor their standards were we would of looked else where. Not only did we move into a house with multiple “snagging” issues which delayed our moving date 6 times, the surrounding grounds have been left a STATE!!! Even after our completion date being moved serval times, we still moved into an “unfinished” property. Everything had been rushed, the standard is disgusting for the price we have to pay.
1/5
TrustpilotVery disappointed by Linden
Very disappointed by Linden. Our development has been left in a dire situation. No communication, no responsibility taken by them. It has become a danger for our children to be walking around because of the poor state it has been left in. How they get away with it is beyond me?! Seriously think about buying a property from these developers.
1/5
TrustpilotAbsolutely horrendous, do not purchase from Linden Homes!
We have been living in the Linden Homes development in Frimley for a year and a half and the site is still not finished. The road was left unfinished for the majority of this time along with no street lamps. The entrance to the site is falling apart and looks absolutely horrendous, it is sad to have to drive past this every day. We all pay a large maintenance charge even though the gardens are not maintained properly and parts of it are very unsafe, the entrance is unfinished and unsafe and there is a big problem with the drains for the whole development as we all experience smelly showers and toilets from the inadequate drain system. Despite the whole development complaining they have done absolutely nothing and continue to deliver appalling customer service. My advice would be to stay away from a Linden Home Development.
1/5
TrustpilotDisgusting
Disgusting . Left the site not finished and extremely unsafe .
1/5
TrustpilotDon’t buy from Linden!!!
Don’t buy from Linden!!!We bought a Linden Homes house at the Heathlands site in Frimley three years ago. The process of purchasing was horrendous - we felt like a part on a conveyor belt - we were treated as customers. When we moved in the house had numerous snags. Some were time sensitive and after much nagging were done. Unfortunately the advice of the site manager (to wait till the last 6 months of the 2 year warranty period) was terrible. Having done exactly that numerous repairs needed re-doing but we’re now outside of the 2 year period and Lindens refused to make good. Then there is the site and it’s upkeep. Atrocious. Unsafe and a real unwillingness to do ANYTHING. They refuse to acknowledge glaring errors in the build of the site. The drainage system has rubble in them (left by the builders) and the road was left unfinished for three years at least. Countless car, including my own suffered punctures and worse. I never want to go near a lindens home again.
1/5
TrustpilotLinden Heathlands Review
The site I own a property on in Surrey has still not been finished and I have lived there for nearly two years. There are serious health and safety risks around the whole site and linden seem to have down tools and disappeared. The quality of build is rushed and has never been snagged properly 1 year after as they said they would for settlement cracks etc, plus we have had some tiles fall off our house and we are still waiting for them to be fixed.
1/5
TrustpilotAwful customer services
Awful customer services - we were handed over a home that wasn’t finished (and still isn’t 18 months on). Communal areas left unfinished and unsafe, no maintenance, we had no streetlights for over a year...the list goes on!!!
1/5
TrustpilotDisgraceful customer service
Been trying to arrange viewing for 2 days and no one got back in touch even though message left.Got through to central office and spoke with 'Keisha' (spelling may be incorrect). She was rude, spoke over me and wouldn't listen to me! Disgraceful for someone who should be promoting sales and customer satisfaction.She is obviously in the wrong job!And as for the company...If you want to sell houses have people available to deal with prospective buyers!If a message is left someone should respond to that message the same dayI am in disbelief at the service!!! Atrocious!!
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSSome of the worst customer service I have ever experienced. Rude, arrogant and utterly disrespectful. They do not value you as a customer! As other reviewers have posted the communication is terrible. You constantly have to chase them. Their tone is terrible and they do not value you. You will chase and chase them. Building work is at the lower end of the building regs and they cut a lot of corners. They charge you for EVERYTHING. They are the Audi of houses. The standard model gives you nothing! My advice - Don’t go near.
5/5
TrustpilotExcellent experience from start to finish
Bought a house in Malton through Linden Homes and the service was first class, site manager was on hand almost immediately to deal with our snags and one or two small issues, currently in the process of selling to upgrade through Linden Homes again at Cayton Reach due to work relocation, extremely satisfied and would highly recommend.
1/5
TrustpilotThe worst build quality ever, not sure their builders have heard of wall alignment...or a ruler.
So so so soooo bad.Buying our first flat together at the moment, really loved the look of a Linden home apartment on paper - great location. etc. Went to view the property - the build was terrible, no walls or woodwork aligned properly, the whole thing was a bodge job. Huge cracks across the flooring in all the rooms. The attitude of the sales person was clear they just wanted us to handover cash as quickly as possible - boasting about how quickly we could be in. They also didn't own the land either - so they were doing it 'on behalf of a partner'. Which all seemed a little fishy to me - could be exposed to some high rates there. I feel sorry for anyone who buys that place.Anyway thanks for the honest reviews - I really dodged a bullet.
1/5
TrustpilotVery bad experience and we didn’t even buy a house.
The communication from Linden/Vistry homes is appalling. We had to cancel a reservation and after reading reviews for aftercare service I think we had a lucky escape.It took 6 weeks to get our deposit back after endless emails and phone calls. Think very carefully before handing any money over!
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Northampton (Sandy Lane) has the most, with 699 reviews rated 2.4 out of 5, followed by Northampton (Watermill Way) with 7.
The two Linden Homes West Midlands offices, by town:
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