Trusted Agent profile
★★★★★
1,295 reviews across 7 offices and 2 platforms
Linden Homes South West has seven offices, in Newton Abbot, Exeter (two offices), Chudleigh, Penzance, Plymouth and Wellington. Together they have 1,295 reviews on two platforms, rated 2.5 out of 5 overall.
Linden Homes South West's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBuying a first home through bovis
Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company
1/5
TrustpilotDo not buy with bovis/vistry
Bad after sales customer service. A year in and I’m still fighting to get the repairs done I need doing. After raising concerns of the flooring upstairs where they had cut holes they fobbed me off and a short time later my foot went through those holes. My en-suite shower was taken out and put back in 5 times, two weeks without an operational shower and they also put tiles on that were a different colour and tried to tell me I was seeing things. The roof has had to be repaired. I say this very loosely as it’s been bodged. My back garden floods and I’m awaiting the work to be completed. The kitchen sink keeps going rusty and it has been replaced twice. Everything they use in the houses are cheapest of the cheap. Managers and site managers treat you like you know nothing, then they give you a bit of hope by having someone else get involved before then treating you exactly the same. I have had to submit a claim to NHBC and also raise a complaint with the new homes ombudsman. Hate to say it as the area is lovely, but do not buy with bovis/vistry.
5/5
TrustpilotSarah has been amazing
Sarah has been amazing, nothing is too much trouble and always keeps us up dated on progress
Hi Jeremy, We're happy to hear that everything went smoothly! We appreciate you taking the time to leave us such positive feedback regarding our services. Kind Regards, Marcus Linden Homes
4/5
TrustpilotBamford Park, Lighthorne
Sarah from Bamford Park has been amazing. Always there when needed making the purchase easy. She has been a superstar. Also Russel has been great to deal with, they managed to bring the completion early 🙂. I would 100% rate the staff at this development
Hi Helen, We're happy to hear that the purchase was easy and that our team was always there when needed. We appreciate you mentioning how they brought the completion early. Thank you for your positive feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe sales office have been exceptional…
The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !
Hi Corin, We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated. Kind Regards, Kobi Bovis Homes
5/5
Trustpilotstaff are helpful
Rating only, no written review.
Hi Peijie, Thank you for taking the time to leave us a review. We are glad to hear that you found our staff helpful! Kind Regards Kobi Bovis Homes
5/5
TrustpilotMy experience was good very nice people…
My experience was good very nice people to deal with*****
Hi Raymond , We appreciate you sharing that you had a good experience and found our team nice to deal with. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe best staffand very helpful.but.especially David was.a very good and kind guy.
Everything perfect
Hi Bardha, Thank you so much for your kind words! We're delighted to hear that you found our staff to be helpful and that everything met your expectations. It's especially wonderful to know that David made such a positive impression, we’ll be sure to pass along your compliments to him. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotRECOMMEND 100%
The whole team are so brilliant and have done their absolute best for and by us so far. Damien has been a brilliant help, incredibly thorough and has helped us at every step of the way.
Hi Eloise, We're happy to hear that our team has been so helpful and supportive. We appreciate your positive feedback and are glad that you've had such a great experience. Kind Regards, Marcus Linden Homes
5/5
TrustpilotPleasley view dream home!
Buying our linden home was so peacefully easy! We was showed 2 styles that were exactly what we was looking for.
Hi Katie, We're happy to hear that buying your new home was a peacefully easy experience! It's great to know that you found the perfect style and fell in love with it. We appreciate your kind words about our friendly team and the beautiful finish of your home. We're so glad you enjoyed choosing your kitchen, flooring, and tiles. It's wonderful that the few minor snags were sorted quickly. Thank you for mentioning the team members who helped you along the way; we appreciate your feedback! Kind Regards, Marcus Linden Homes
4/5
TrustpilotVery accommodating when booking…
Very accommodating when booking viewings, informinative on the properties and very friendly
Hi Christopher, We're happy to hear that you found us accommodating, informative, and friendly when booking viewings and learning about properties. Kind Regards, Marcus Linden Homes
1/5
TrustpilotIncomplete roads on development since 2020.
Bovis still haven't finished surfacing the roads on the Ribbans Park Development and its been 6 years since the development was supposedly "finished". Because of this the roads are now in a terrible state on the development haven't been adopted by the county council so no authority is responsible for any pothole repairs for example, this has a significant impact on trying to sell the property on the development.
5/5
TrustpilotGreat service and explanation provided.
Hi Ruthra, We're glad you found our service helpful and clear. Thank you for your feedback! Kind Regards, Kobi Bovis Homes
1/5
Trustpilot5 weeks of stress!
Moved into my house on the quarters at Redhill 5 week ago. In those five weeks, I have been told that my address is incorrect and needed changing which has caused significant financial losses and stress changing everything again. And also, I have experienced 3 leaks. 2 of these leaks have been under the sink, the first was because the plumber hadn’t connected the washing machine prior to us moving in and the second was because they incorrectly reconnected the washing machine after changing a kitchen side panel. Over the past week, I have discovered a leak in the bathroom due to them not installing and sealing around the bath/shower door correctly. This has caused severe water damage to my walls and flooring. This company have caused nothing but financial losses and stress to what should’ve been a happy situation moving into my first home.
Hi Helen, We are aware of the concerns you have raised following your move to The Quarters at Redhill, and our customer services team is already in direct contact with you regarding these matters. The issues highlighted, including address discrepancies and plumbing faults, are not in line with the standards we expect, and these are being reviewed to ensure appropriate action is taken. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGood Experience
Had a great experience navigating my first home at Bamford Park with Sarah Lee.
Hi Abdullah, We're happy you had a great experience navigating your first home. It's great to hear the support provided was responsive and helpful in answering your questions. Kind Regards, Marcus Linden Homes
5/5
TrustpilotI’m just starting out on this journey…
I’m just starting out on this journey to buy what I’m guessing will be my last house and it’s from Linden Homes at Linby Meadows - my last hurrah 🎉 my husband is indulging me with this our last adventure 😳 into the world of sellers/buyers & estate agents we are both in our ‘later years’ so some would say ‘it’s never too late’ luckily we have been dealing with Dave Tinsley (a man with a lot of patience and good advice!!) who’s been brilliant 🤩 so far so good - will update you all as we move further ahead (hopefully!!) 😂
Hi Lynn, We're happy to hear that you're having a positive experience with your new home journey at Linby Meadows. It sounds like an exciting adventure! We appreciate your kind words and are so glad that our team is providing excellent support. We wish you all the best with your move. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFriendly service
Friendly service, honest open and transparent.
Hi customer, We're happy to hear that you found our service friendly, honest, and transparent! We appreciate you acknowledging our helpful and knowledgeable suggestions. Kind Regards, Marcus Linden Homes
1/5
TrustpilotNo stars if able
No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.
5/5
TrustpilotOutstanding Support from Start to Reservation
My husband and I visited Woodland Glade in Telford at the end of February after spotting a property online, and we instantly fell in love with the site. From the moment we arrived, we started exploring other available plots and could really picture ourselves living there.
Hi Sonia, We're happy to hear that you fell in love with Woodland Glade and found the perfect plot. We appreciate your kind words about the team; they aim to provide helpful and supportive service. We're excited for you as you begin this new chapter! Kind Regards, Marcus Linden Homes
5/5
TrustpilotI can only comment on the reservation…
I can only comment on the reservation process so far Ben at finches park is great
Hi EMMA S, We're happy to hear that the reservation process was great. We appreciate you taking the time to leave us this positive feedback. Kind Regards, Marcus Linden Homes
1/5
TrustpilotIgnoring Customers Over Structural Defects
We purchased Plot at the Hatters Chase, Sandymoor development. We were recently informed of structural defects (after 3yrs) in our property, that require us to vacate our home for 6 weeks or more, so remedial works can commence.
Hi Yvonne, Thank you for bringing this matter to our attention. We’re sorry to hear about the distress this situation has caused and understand how concerning it is to be facing uncertainty regarding your home. We note that you have also written to our Executive Office, and you can expect further correspondence within 10 working days. In the meantime, please be assured that your concerns are being reviewed and will be addressed as a priority. Kind Regards, Marcus Linden Homes
5/5
TrustpilotSensational Sam and Colin - Linden Homes, Quantum Fields
We had an excellent experience with Linden Homes at Quantum Fields thanks to the outstanding service from Sam and Colin. From start to finish, they were professional, approachable, and incredibly helpful, always going the extra mile to make the process smooth and stress-free. Their communication was clear and timely, and nothing ever felt like too much trouble. A real credit to the team, highly recommended. We absolutely love our new home❤️
Hi Denise, We're happy to hear about your excellent experience and that the team provided such outstanding service. It's great to know they made the process smooth and stress-free for you. We appreciate you recommending our team! Kind Regards, Marcus Linden Homes
5/5
TrustpilotGreat sale office team
Nicola and Sharn at the sales office have been great at the Foxglove Place, Leighton site.
Hi AH, We're happy to hear that the online reservation process was excellent and that the sales team was helpful. Thank you for the positive feedback, and we look forward to your update on the build quality. Kind Regards, Marcus Linden Homes
5/5
TrustpilotSo far the people we are dealing with
So far the people we are dealing with, Dave & Rachel are doing a great job. We are receiving all the relevant information, advice and guidance thus enabling us to make an informed decision about the property we are in the process of purchasing and soon will be calling home.
Hi Dev, We're happy to hear that you've had such a positive experience! It's great to know that the information, advice, and guidance we're providing are enabling you to make informed decisions about your future home. Thank you for your feedback. Kind Regards, Marcus Linden Homes
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Newton Abbot has the most, with 770 reviews rated 2.5 out of 5, followed by Exeter (Gypsy Hill Lane) with 754.
The seven Linden Homes South West offices, by town:
