Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDO NOT BUY FROM LINDEN HOMES COWBOYS!!!!!
I would not recommend buying a home from linden homes!! We have had so many issues with the house and the customer service is appalling!! We have had serious mould issues all around the house, bathroom floors coming up, waste water not draining away properly since we moved in causing blockages in our downstairs toilet which is still ongoing and not being resolved, this leads to waste water coming out of sinks and no use of downstairs toilets!!!! Bedroom doors dont shut, cracks in ceilings, bedroom carpets coming up along the sides, kitchen units not being stuck on the walls properly... the list goes on!!! Its disgusting how they leave you with all these issues, I have to take days off work to wait for them to resolve these and sometimes they dont even turn up!!! Customer service team always fob you off or say they cant book you in for 4 weeks. Even took the issues to the MD who send a 1 lined email back saying he would take to customer services. Our whole estate is having the same issues not only us. I would never buy a house from linden homes!!!!!!
Jade · 2 May 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLIARS AND CHEATS - DO NOT BUY FROM LINDEN
I feel sorry for the poor woman below. What a horrendous story. I am putting this on here to support my friends who are currently living in a hellish situation in their new home.Check out the Daily Mail article 'surrey homeowners furious with Linden Homes over sewage smell'..... it's all self-explanatory. But it rings very true with the story below. The lying and deception - the passing the buck, and the sheer callousness of this company.They also have some very dodgy dealings behind the scenes - directors with conflicts of interests; shell company set ups (so there's no money in the bank if they're sued). Corporate thieves really.......
Ruth · 29 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotPeople are promised their dream home…
People are promised their dream home only to be faced with a house of nightmares!!! Avoid Linden Homes at all costs!!!
Nikki · 29 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDisgusting after sales
Rating only, no written review.
Howard · 28 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotConsistent with everyone else's review, customer service is awful.
Consistent with everyone else's review, the flat looks good and seems to be fairly well done (except for the plumbing; almost everything has leaked). But the problem comes in getting the snagging fixed. Customer services are shocking. In 9 months of living here, I haven't had a single response to emails. If you phone them you get told the relevant person is busy and will call you back - never happens. They will come round with a paint brush - anything else and you are left frustrated. We aren't a special case - all of our neighbours are also struggling to get anything done. Linden homes couldn't care less about post-sales customer service.
Nathan · 22 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThey are liars!!
Rating only, no written review.
Emre · 22 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBeen in a Bovis 5 bed home nearly 5…
Been in a Bovis 5 bed home nearly 5 years. I have too many problems to list. They deserve a zero rating. Customer service is completely lousy once they have your money. They are a disgrace for an excuse of a company!!
Mrs · 19 April 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotTerrible
My experience with Bovis has been terrible. I can only advise others avoid the company. This will avoid stress fo years to come- customer service is horrendous - house build quality is cheap with poor workmanship (thin floors, leaks, snags, creeking stairs and floorboards, poor insulation/soundproofing)- maintenance of surrounding estate is awful (maintenance, broken objects, potholes)Your 2 years warrantee will be spent trying to get Bovis to finish off the houseAvoid
James · 17 April 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. I emailed 6 weeks ago and got completely ignored (even though I received an automated email saying they would reply within 7 days). My chase up email also was ignored. When I called I had some woman telling me I had called the wrong team even though I had not, and was then dealt with by another incredibly rude woman. The customer service is appalling, and would certainly put me off buying any house with Linden Homes in the future - as soon as they have your money they don't want to know, apparently.
Dorothy · 17 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLiving with Linden Homes 2 year nightmare construction site
HiRegarding Linden Homes: We have not bought from them but have had to put up with living in front of a huge development (flats/houses up to £Million +) nothing but noise, vibration, dust, swearing from workers, lorries delivering before 7.30am. Constant beep beep reversing tones from site vehicles before 8am. this we stopped after all complaining to noise dept at council. Broken rear fence when they just scraped their digger up and down it to clear undergrowth behind (jan '17). Still not fixed. Cut avenue of lovely trees down with TPO's on to widen access route. Workers parking in our car park spaces, lobbing lunch etc out of car windows when finished. witnessed one worker assaulting what looked like his ex wife? hit her in face, swearing, going mental over who had their kid over weekend, nice people they employ. Alarms going off over bank holiday weekends, no one bothered to come out, it was their site office alarm. They have a mix of Housing assoc, rent to buy on plans but obviously not told buyers of houses they are on a part council estate. We enquired as to what these houses were but they refused to answer.Had a lovely outlook of trees, bats, animals, birds but now covered in flats, tarmac, houses, soon to be filled with cars, noise, probably will end up moving. Linden could not care less about any complaints
Laurence · 13 April 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotWhilst we are proud of our home
Whilst we are proud of our home, we have suffered from the usual new home issues and some elements of poor workmanship, albeit the reason for my rating is that Linden Homes post sales service is terrible. It seems that once the builder has your money, service doesn't matter. The customer services team is manned by a limited team of individuals all of which take ages to get things sorted, equally the Head of Customer Service doesn't seem to do anything about it or indeed apologies for his teams incompetence.This is our 3rd new homes and by far the worst experience so far..... Would recommend Persimmon and David Wilson!
Customer · 28 March 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAborhent builder
Though the property looks nice and some superior materials and parts have been used, the standard of workmanship, quantity of snagging issues and professionalism of their after sales department is shockingly bad.We love the area and the development but every house in our new estate has had issues with Linden. Internally - we have had severe problems, sometime they can take 3/4 visits to rectify. External issues far outweigh any problems we've had within the house. The leadership team deflect and ignore the issues, blame everything and anyone else.My advise would be to tread carefully. We were mis-sold plenty of things and given assurances that were broken. Snag your house and keep on top of them. They strike me as a loathsome company, morally corrupt without any procedures to support consumers.
Hammers77 · 26 March 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotTerrible aftercare service
The Bovis experience actually didn't start too badly for us, however a year after moving in to our property we have discovered issues with the quality of the workmanship on the roof, leading to water flowing down every wall. The customer care team are very good at apologizing, but unfortunately not at rectifying the problem, responding to voicemails or calling us back whenever they promise that they'll get on it straight away. 3 months after reporting the issue we have received a roofers report that falsifies the issue (having had an independent third party look at the problem) in order to avoid conducting a proper repair. Still fighting to resolve the problem before it causes further damage.Terrible aftercare service - suggest you avoid or brace yourself for a bumpy ride!
Darren · 21 March 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDo not buy a Linden Home, you'll live to regret it
Bought a house at Linden Home’s Longacre development in Basingstoke. Absolutely shocking standards of finishing inside the house. Been chasing them for a whole year now to fix snags, they've done hardly any of them. Chasing Linden Homes to come and fix their poor workmanship is a full-time job. Once they've got your money they don't want to know. If you're lucky enough to actually have someone show up to do some work, good luck being able to get them to understand what they need to do, they're mostly Eastern European and don't speak much English! Linden have clearly started using cheap, unskilled labour to try and increase profits. Some of the materials that they use are obviously of very low quality too, If they can save 20p on light switch, which is so cheap and flimsy that the fitting bends off the wall, they’ll do it. Spotlights that hang down from the ceiling by a few mm, gaps in the paint around them, 3-5mm wide cracks everywhere, collapsing floors, front doors that are not painted by the manufacturer, but rather are painted on-site by what looks like a five-year old judging from the paint on the glass and the gaps in the paint around the edges and fittings and letterbox, plumbing leaks, I’ve been waiting for them to send around the promised plumber for 4 months now, the leaks are still there! Windows of dubious quality, with 2mm gaps in their fitting where they meet the sill which are apparently ‘normal’.I know people who work in the industry and they tell me Linden used to have a good reputation, but a short while ago they were taken over by Bovis, who have clearly implemented a new strategy of grab the money and run, maximise profit and don’t deliver fair value or good after-sales service to the customer. They’re clearly still trading on their pre-Bovis reputation, but boy, oh, boy is that reputation taking a big hit now. All of my neighbours report the same experience, we’re at our wit’s end! Someone needs to bring them to book, they’re a deceptive company, who are not delivering the high quality homes that people pay a premium price for, they’re not even providing a basic level of decent finishing. It’s starting to feel like a ‘class-action lawsuit’ is going to be the only way to get them to lift their finger. My neighbours and I are in discussions on how to proceed in this regard.DO NOT BY A LINDEN HOME, YOU’LL LIVE TO REGRET IT (unless it collapses on you during the night, which is quite likely, but at least then you'll be put out of your misery).
David · 21 March 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBuy a Linden home and expect RATS!!
Buy a Linden home and expect RATS in your loft due to poor build and badly laid drains. You can also look forward to poor wood workmanship, stupid layouts of electrics, a lawn full of rubbish just under the surface, toilets that dont flush and the thinnest lick of paint on all walls as standard. NHBC refer you back to Linden for any issues and after 2 years they couldnt care less.
Melissa · 16 March 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThe Linden homes does not deserve even…
The Linden homes does not deserve even for 1 star!!DO NOT BUY YOUR HOUSE FROM THE LINDEN. I have recently bought my house from them. Now, it becomes my nightmare. 1. The actual bedroom size is MUCH smaller (more then 7 cm) than the size in the brochure. 2. I have more than 100 list of defections (just for 3 months) but they did not try to resolve them. 3. They put a street light inside of my front yard without my permission. 4. They hided the uncompleted garage footing to visually see by putting a wooden panel. Therefore, it has 1.2 m depth of dig (25 cm width) between the garage wall and the garden wall of next property. And it is VERY VERY unsafe for small children. MOREOVER, I reported all of these to their customer centre (Guildford), but they did not response AT ALL. All I have is 'we will call you back'. Literally, I called them more than 100 times, but I NEVER received their PRIMISED call-back.
Minkwan · 12 March 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotShinfield Meadows -7 months work incomplete
It has been 7 months since we have moved into shinfield meadows but not a single snag done. They haven't finished with the basic mastic, paintings etc.
Ann · 3 March 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 2/5
TrustpilotLovely houses, just poor aftercare service
Lovely houses, albeit after care service is poor - I've even ended up writing to the Regional Director only for my complaint to be palmed off to the Customer Services team - the team whom are part of the problem!It seems overall the company just care about building the houses as quickly as possible and selling them just as quick. This is our 3rd new home and def would recommend other house builders such as David Wilson or Persimmon before Linden.
BrentB · 28 February 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotPoor quality workmanship
Poor quality workmanship. Appear Bovis have no incentive to provide an acceptable level of house build once they have your money. Almost a year after purchase and still so many unresolved problems. The nightmare never ends! Based on my own experience I would strongly advise against buying a new build with this company.
Lisa · 27 February 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotAwful company
Awful company, poor build work, terrible customer service and a huge lack of empathy or care. Our house is only 8 months old but we already need all our floors ‘fixing’ properly despite being ‘fixed’ three times already. They don’t care at all once you have moved in and get handed over to customer ‘care’. This is a second Bovis Home and we bought this one because we were reassured that it was better, they had learned their lessons etc. All total rubbish of course as nothing has changed and never will. Please do not buy one of these dreadful, poorly made Homes.
Hayley · 27 February 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotAvoid this company at all costs
Avoid this company at all costs. Our whole estate has build problems. The customer service managers, area managers do not even reply to emails nor call you back. These are real rogue traders. To give just the 1 star is far too generous.
Jumell · 25 February 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotGood homes / execrable customer service!
Linden probably build good homes, but their social responsibility and ethics stink!. I stayed in a new Linden development last year and damaged my classic car at night on an unmarked, unlit metal barrier which they had left sticking out into an unlit and narrow car parking access road. I wrote to them politely to invite them to pay for the repair (at £250), and supplied photographs of the damage, and they strung me along for four months before saying they 'can't' defray my expense. This could have been a much worse accident. Clearly, they couldn't care less unless I could assemble a viable case for the Crown Court!
G · 18 February 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotOne star too many
One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.
Susie · 12 February 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDont go there!
If you are looking to buy a house with this company don't bother, run in the opposite direction! We have had no end of problems from the start of our journey all the way through to having our snagging list completed, which is still outstanding 2 months after completion with 2 days annual leave wasted. Builders claiming they have booked the trades and then just not turning up. The customer service is shocking and they quite clearly only want your money they do not care about you or your home they are building for you!
Stacey · 8 February 2018 · Linden Homes South West Wellington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
