Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotTHINK TWICE BEFORE BUYING A PROPERTY FROM LINDEN HOMES.
THINK TWICE BEFORE BUYING A PROPERTY FROM LINDEN HOMES.I feel compelled to share my experience after buying 2 properties from Linden Homes. The sales pitch is fantastic, locations are great and the property developments have a lovely home setting.Unfortunately the quality of the plumbing in the properties is very poor considering I experienced 4 leaks in new properties, one of which caused flooding. The construction contractor appointed by Linden Homes had plumbers that supposedly met the highly acclaimed Linden Homes standards.Linden Homes customer services are responsive to issues arising during the 2 year warranty period but I was refused a thorough survey of the piping after the recurring leaks. I also asked them to consider extending the warranty period after the troubles I had. Unfortunately they refused despite advising Linden Homes customer service management that I will share my experience on review sites if I have another leak soon. Lo and behold, I experienced another leak days after the 2 year warranty period expired. The plumber I sent out showed me the loose pipe fitting, confirming my thoughts of sub-standard plumbing in the properties.Sadly I expected a more responsible response from Linden Homes. What impression does it give you about a company that is proud of the homes it develops? I hope this review finds its way to the management team as well as potential buyers.Be wary of Linden Homes glossy brochures and polished website especially the ‘Hear From Our Customers’ link. I would have given a similar account shortly after completion and moving into lovely new homes.Also note Pentland Estate manage the properties after handover. They are part of Galliford Group that owns Linden Homes. I was pleased the management was taken over by First Port, as it took Pentland Estate Management over 4 months to repair and resolve the flooding problems to the dismay of my tenants.
Hassan · 3 February 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBuilder not to be trusted, the lies are never ending.
This company should be avoided at all cost. We moved in two and a half years ago, over three months later than told by the sales rep. This was the number one of many lies during the ensuing period to date, 12 Jan 2018. Far to many problems to list here but some of the major ones as follows;2 floods, lots of minor leaks, wrong fans installed, attempts to fix creaking floors, three times & still waiting. Ceilings re- fixed and re-plastered. Garden re-lawned at our expense, fed up waiting for Bovis, still trying to get money back. Latest email requesting flooring issues fixed and refund of monies...”sorry too busy to answer you”! If you want an unnecessary amount of stress in your life, buy from Bovis. Look at BHVU on Facebook,Over 2500 members all with masss of problems.
EDWARDS · 12 January 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotBought a new build- sold as our forever …
Bought a new build- sold as our forever home, as our first house purchase back in2015. We reported over 50 snags within the first few weeks. Since then we had to move out 4 months after moving in (while immently due a baby) and again, 2016 just before Christmas. They have re-laid our ground floor 4+ times, finally getting to an acceptable standard. While here for the floor, revealed door frames too small for the holes (all of them!) But at first said "we are not here for that"! I said it's poor customer service to reveal such poor work and not offer to fix it, so EVENTUALLY they did. All snags have taken 3 years to complete! The other issues we encountered include: stairs that are not square with the house, air bricks put too low, belongings not removed when concrete floor broken up (dust on/in everything we own, and electrical sockets, fire alarm, boiler), extremely poor communication from after sales customer care, dust painted into our walls, shower doors fitted so you step out onto a toilet!, washing machine transit bolts left in despite claiming all our appliances had been 'tested and ready to use'!, and taking until this coming February to have a meeting to discuss any possible 'goodwill'. They are not quality, do not tell the truth and will not rectify things efficently. Despite the long list of issues, their lack of communication bothers me the most. Problems happen, ok, all we expect/hope is that they would be keen to solve them. Not so. I would never recommend buying from Bovis, esecially as a first time buyer as from my experience once they have your money they do not care about 'customers'. If it was any other purchase we could demand a refund as the house was not fit for purpose, sadly we are here till it sells.....
Jess · 7 January 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotPoor build quality disgusting customer …
Poor build quality disgusting customer service. Avoid at all costs.
Richard · 6 January 2018 · Linden Homes South West Wellington
★★★★★ 2/5
TrustpilotCustomer service
Linden Homes nice houses staff are quite good and are quite helpful until you are in then you have any issues it’s referred to customer service.I would not hold your breathe for two long as the service is poor always chasing up after them .must say service before issues is excellent as they just want your money .Once in your new home however it’s a diffferent matter not everyone will have issues but if you have you will know I am telling the truth about customer service
Ian · 6 January 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotTerrible Builder
Customer service is terrible, build quality is poor, once they have your money they don't want to know. I would never buy another home from Bovis. Buyers beware!!
David · 6 January 2018 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDo not buy from this Company buy elsewhere!
Absolutely a dreadful company. If you are looking to buy a new build walk away. The quality and good workmanship are totally non existant. I can honestly say in all my life I have never seen anything quite like it. If I could have scored 0 I would have. Run a mile!!
Donna · 6 January 2018 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotExcellent service, we recommend!
Me and my partner have only recently brought our home through Bovis. Throughout the entire process the team at The Chase, Wincanton have been excellent. Kerry always kept us updated with their progress and she was always there if we had any questions. We can’t fault a single member of the team and we would happily recommend them to friends and family. Obviously with new builds there’s going to be a few snags, but no problem is too much hassle for the site managers (Kris and Dave) and the rest of the team. We can’t thank them enough.
Kat · 22 December 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotAvoid at all costs. Could be the worst decision of your life.
My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.
Suzanne · 22 December 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotBought a house on Bishops Grange in …
Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.
Steve · 19 December 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotCustomer Service a joke
Customer Service a joke, they don't listen to you, they don't believe you and.you have to fight to get anything done. Two years in our house, 7 A4 pages of snagging, tradesmen in the house 11 months out of 12 in 2016 and 11 months out of 12 months this year, 2017. The only reason it wasn't 12 months in both years was because of a health scare in 2016 and telling them I needed a break in 2017. In 2018 they are ripping up the Master bedroom and small bedroom floor because the metal frame in the wall in between the bedroom moves when you walk on the floor. They are pulling up the top landing floor and the lounge floor because it has the lifted. All 3 of these jobs were supposed to have been done and completed on the 7th & 8th December, they turned up at 10am on the 7th and were gone by 10.45am, there excuse it was too late to go and get materials! I had taken a day off work for nothing. The Customer Service department then lied and said I had agreed for them to come back in January! I had a surveyor round the house on Friday, due to the fact that the there is such a draught in the lounge, which sits above the garage they have to take part of the garage ceiling down to see if insulation has been put in, if it hasn't the whole ceiling will have to come down! I wish I had never purchased this house from Linden Homes South West. They have no customer care, all they cause two years of stress!
Mrs · 18 December 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.
Laura · 17 December 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAwful company - avoid
Awful company. Been on our house 16 months now and still nowhere near having everything rectified. They build the houses so quickly without any standards or checks. So far we have had 3 months of work with unqualified handymen botching that now needs re doing. Is a painful process that has put me off buying a new build again, especially a Bovis new build. Something really needs to be done to regulate this industry.
James · 3 December 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotI would leave 0 stars if possible.
I would leave 0 stars if possible.Bovis have successfully put me off ever buying a new build again.Complete liars.2 years on, house is still not "snag" free.
Dave · 2 December 2017 · Linden Homes South West Wellington
★★★★★ 2/5
Trustpilot16 months on and still sorting out snags
Rating only, no written review.
Ms · 1 December 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotShockingly bad company. AVOID
If it was possible I would give them a ZERO star rating. Absolutely disgusting company with complete disregard for their customers at EVERY turn.
Lee · 1 December 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDo not buy bovis
Do not buy bovis. Sales were shockingly awful, always changing dates, not getting my orders right. After care aren't worth having. I'm still waiting for snags to be completed a year later. Bovis Judy don't care. They take your money and they're gone!! DON'T BUY BOVIS!!
Sarah · 1 December 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotNot at all what I would call good build …
Not at all what I would call good build . Lots of issues , dpc breached , faulty plumbing , water leaks , cracks in all the plasterboard joints ,suspect electrical ,bad brickwork , toilets that don’t flush , leaks in the roof . Non existent customer service
SpiderPig · 30 November 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotShocking building company
Shocking building company. 3 years after moving in my home still isnt finished. They play games to avoid carrying out various repairs. This company takes peoples money and runs a mile. My house needs around 5K spending on it to make it the home it should of been.Stay well clear of bovis homes
Mark · 30 November 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotHorrendous build quality
Horrendous build quality. Lots of problems that have never been resolved. Customer care was very poor and caused lots of stress for us. Many people on our site have been moved out of there homes due to problems. Would never recommend buying a Bovis home to anyone.
Meg · 30 November 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotShocking treatment - Once they have your money they don't care!! Buyer beware
We bought a house from Bovis and the problems started the day we moved in, that's when our living nightmares began, the whole house vibrates, it has structural issues which they have now left us to find and fix. We have moved out twice for works to be done to try and remedy this, however this hasn't worked. Bovis do not want to know, they play games.. passing you about to different departments dragging it on so they hope you will eventually give up, cause you stress and frustration. The NHBC don't want to know. You end up having to organise for structural engineers to find the problems and solicitors to fight the case as they don't want to know once they have your money. No one in their whole lifetime should have to go through this nightmare!
Allison · 30 November 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDisgraceful
Disgraceful , poor quality homes and they don't care about the stress and health problems they cause their customers no respect for elderly and vulnerable people Bovis mess never ends totally shambles.just keep away if you want a stress free home .
Mussarat · 30 November 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotGhastly obnoxious builder-stay away or get burnt
This company's CEO will be in jail soon-the officers of the company tried to bribe us to offer positive feedback in the HBF/ NHBC survey which we refused. Their star ratings are abysmally low and this metric sets the criteria for customers buying from a particular builder. The matter is being escalated to the Serious Fraud Office.
Puneet · 30 November 2017 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotWould give them a minus if I could.
Would give them a minus if I could.To date they have left me with no heating or hot water on two occasions for more than 4 days in winter time with a child under the age of three years in the house. This is all within the first two years of living in my property so while under warranty not that it makes any difference to their couldn't care less attitude! I have also had water coming through my lounge ceiling on one occasion, water coming through my kitchen ceiling on another occasion both times due to faulty installation and cheap parts. The respect they show when you complain that your downstairs cloakroom has faeces overflowing onto the floor due to an outside blocked drain is to tell you it wouldn't bother the site manager as he is an ex squaddie.In the words of Alan Sugar Bovis are a total shambles and I have resorted to paying a professional to correct their poor workmanship and then take them to small claims court.They are the only 2 star builders in this country for a reason....take your money elsewhere!!!
Kerri · 30 November 2017 · Linden Homes South West Wellington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
