Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 1/5

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AVOID if you want a quality,stress free home

Poor standard of workmanship and customer service. Delayed completion, unsafe building practices, blame culture rife between employees, contractors and customers. Avoid.

RFC · 30 November 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Thay care about customer only to the …

Thay care about customer only to the point when you pay money to them, after that tay don't care. House are made not up spec which they introduce and as you to sign them, thay use as cheap as possible probucts and getting them to fix any snags it is a BIG challenge, 28days promise to fix snag is a big lie, thake year or to two get anything done and not always fixing is any good, NHBC wareanty another lie thay will do anything to avoid any repair, so my advice don't buy from Bovis, not worth the money and you will end up years of problems.

Bogdan · 30 November 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Totally disgusting

Totally disgusting, unethical company. Moves people into unfinished houses, appalling customer service. Shirk their responsibilities and pass people onto nhbc well within warranty period. Shoddy, poor quality homes and they don't care about the stress and health problems they cause their customers.

Helen · 30 November 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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We abandoned the purchase after 4.5 …

We abandoned the purchase after 4.5 months waiting - because Bovis changed the plans without telling us!!!!!!!My son decided to buy new build after a previous purchase fell through. We foolishly thought that it would be relatively hassle free.We could not have been more wrong.It was made clear from the outset that we were only interested if the flat was built exactly as per the detailed technical drawings that we inspected. We even took photos of the original to ensure we knew what was agreed.During the very, very long build process we repeatedly asked to view the property (as per the Bovis Homebuyers Charter), but were fobbed off with excuses as to why this wasn't possible.A few days before exchange, we gained access by stealth, and were astounded and shocked that a wall had been constructed where a half hieght bannister should have been in the lounge area. This completely changed the appearance and visual appeal of what was already a very small flat.It was then clear why we had been denied access during the build, and Bovis admitted it was a "carpenters mistake". Subsequently this "mistake" was changed to become "health and safety" and "services routing". None of which changed the fact that we were expected at the 11th hour, to buy something different to that which was agreed. Clearly it was hoped that by presenting us with a fait-accompli so close to exchange meant that we would simply accept their "mistake"!We said we wanted the stud wall removed and rebuilt as per the agreed drawings - a reasonable enough request we thought but it was refused.When escalating to the regional Sales Manager we were told by her that "Bovis don't have to sell us the flat at all - and in fact she had decided that she wouldn't sell it to us now anyway"! When we challenged her attitude, the response was that until exchange Bovis have no obligations whatsoever and can do just what they like.Although it was going to cause considerable inconvenience we decided to withdraw from the sale the following day.Bovis agreed to refund all reasonable costs - however they even managed to get that wrong and underpaid the agreed amount . It took several weeks to get the refund of money we were legally entitled to and that they had agreed to pay!!!All in all a totally, unbelievably bad buying experience. I read the public comments that the new Bovis CEO makes about his commitment to overhaul the dire customer service reputation of Bovis and I smile. The customer service commitment from the CEO obviously has a very long and painful journey to make before it lands on the desks of the customer facing staff. As they always say - "Let Buyer Beware"!!! In the case of a Bovis Home that is unfortunately more true than usual.Unbelievably Bad

John · 14 November 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Once you buy house...they never gonna …

Once you buy house...they never gonna complete snagging issues. They will blame you for everything. Good tip: After completion, keep condition to complete everything up to standard and then do exchange. Special emphasis on flooring and carpets, as poor quality. Don’t accept their karndean flooring.

Aarti · 13 November 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Disgusting company that takes your money and turns its back on you

Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!

J7gti · 10 November 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Worst customer service ever …

Worst customer service ever experienced. The flats are unfinished after completion. Shoddy standards. Poor workman. No hot water on the whole site. Never follow up complaints or taken seriously. Not a single happy tennant on a 300 home site. Shocking don’t waste your money.

Max · 2 November 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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"Built by people who care"

....Yeah right! Built by a bunch of shoddy contractors who win the contract by being the cheapest. Surprisingly, this doesn't translate to 'people who care'Already wasted 3 days of Holiday to have contractors in the house fixing things, now we need to book another 3 days off work to have them fix more things that should have been right from the start.Their customer services manager was flat out rude and unprofessional, decided to tell me about an unfortunate accident he had that led to the loss of a limb...great but we're here to talk about the problems with a quarter of a million pound house I just bought mate, not to tell each other stories of bad things that have happened to us.Buying a house is stressful, but buying a bovis home is like chewing glass

C · 2 November 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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very unprofessional company

very unprofessional company. After one of their agency employees sped out of the construction site, hit my car and drove away without stoping to give me their details, my car is now a write off and i am left with the outstanding finance on it. Linden homes did not even have this employee registered on site. No one on site knew his name, address or telephone number. I imagine this is a breach of health & safety as the employee did not sign in on site. They were however aware he was working there, as they noticed his car was facing the wrong way around on site. I do not understand why linden homes allowed this employee on site.

Susieb · 23 October 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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complete and incompetent liars

complete and incompetent liars, 5 A4 pages of snags most not complete, every floor in our 4 bed not fitted correctly, offer of cash to fix ourselves not enough and wanted us to sign our rights to all past present and future snags to obtain this money, customer service a joke and rude and slanderous when you do get hold of them . to any future buyers ," avoid like the plague,

Keny · 23 October 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 2/5

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Poor quality building

Poor quality building. Paper silling when you walking in your flat everythings shake with your evety steps. if neighber up stairs turn on their washing mashing is like your in middle of a war awful noises all the flat shaking, every second you r waiting all their kitchen falling down in yours. So you don't feel safe in your own property that you paid too much for it.😕😔

Bahar · 13 October 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Utter rubbish

Nearly 2 years, snags still not complete.Customer care completely incompetent Faulty drainsUneven gardenFaulty windowsMissing doorsDirty floors (moving in day)Over 4 pages of snagsLeft all over Christmas and no one contacted us to start on the snags for 3 monthsI would rather live in a box under a subway than buy another Bovis Home

Dave · 6 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Terrible customer service

Terrible customer service. Very little response, empty promises, unfriendly. Think twice before buying a house from them. They appear to ignore you in the hope you complete snagging repairs yourself.

Simon · 5 October 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Bovis are full of empty promises

Bovis are full of promises until they have your hard earned cash, and then just bale out and leave you to worry about how to put right their massive faux pas! Would we buy a new Bovis home again?? I would rather lick broken glass off the M5 during the rush hour - at least it's a quicker death!

Peter · 4 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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A total nightmare

A total nightmare. there is not a one thing that is right with our three story house. We have been in for over a year, had to move out already twice just to come back to the house and find out it was treated by contractors with disrespect. the quality of the houses built by Bovis is shockingly bad.

LK · 4 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Worst possible company to deal with …

Worst possible company to deal with once they have your money they stop answering your calls and virtually disappear. Still waiting for my house to be completed. Been in 3 years.

Mark · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Our first home the most dreadfully disappointing experience thanks to Bovis

If there was a zero star category I would have chosen that option. Buying a Bovis home has been the worst ordeal ever. I wouldn't wish it on anyone. There are individuals who happen to work for Bovis who I honestly believe are good people. However, Bovis have made purchasing our first home the most dreadfully disappointing experience. Deficiences are not addressed, numerous emails not even acknowledged, customers are treated with contempt as we don't matter because 'we will not ever buy another property' from them. Very poor quality and workmanship compared to other builders, customers receive very little *important* information about their new home, customers struggle to achieve a resolution when defects are reported...A horrid nightmare which has only started less than a year ago.Have a chat with homebuyers to get to know their true situation to make an informed decision about buying from Bovis. Beware of 'the optimistic bias' that would make you believe that you are at a lesser risk of being yet another Bovis Victim.

Guadalupe · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Unbelievable amount of problems from …

Unbelievable amount of problems from uneven flooring throughout, walls out of alignment, DPC below ground level, no insulation... I’m not sure I can fit in my full 150 snags carried out by a proffesional surveyor here.

James · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Our first home buy....horrible

Our first home buy....horrible. Quality is compromised in each and every corner of the building. No soundproofing, tiny tiny rooms, no space on hallways, landings etc. Built a 4 bedroom on the space of a 3 bed house. Literally not thought out house design. Snag list didn’t complete even after 20 months. Never ending issues, squeaky flooring, no finishing at all on the ceiling. Poor customer service...never ending lists...I can’t describe more. Never recommend Bovis.

Bobin · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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The worst thing I ever did in my life was buy a Bovis house

The worst thing I ever did in my life was buy a Bovis built home. They were rude, patronising, always rushing you. Then they built us an awful house, full of issues. They made a massive error in our kitchen and when we asked for it to be fixed they threatened us with legal action. The site manager had CCTV on our property and tried to blackmail us into backing down. They’re a disgusting vile company full of money grabbing shoddy builders and managers who only care about £££ and take no responsibility for people’s lives and wellbeing. I hate Bovis - don’t buy Bovis, unless you like making a bad investing. You’d be better off burning your money.

Kimberley · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Unfortunately I’m Forced to give one …

Unfortunately I’m Forced to give one star as there is no option to give zeroooooo star.

Sapbo · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 2/5

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Bought a Bovis home 18-months ago

Bought a Bovis home 18-months ago. Still waiting on my snagging list to be completed and the promised landscaping in front of my property has not even been started, even though I was told it would have been done before Christmas last year. On a positive note it is a lovely location and neighbours are great.

Ms · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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I purchased a Bovis home with my …

I purchased a Bovis home with my husband and children January 16, we moved in July 16, the hell began, the house was not finished, holes in the walls, uneven floors, cracks in doors, wonky bannisters, wonky garden walls, creaky floors, missing roof tiles, scratched kitchen panels, plinths didn't fit properly, wonky kitchen cupboards, leaks, 4 ceilings needed replacing, rubbish under cupboards and bath panels, holes in cement in garden, cracked tiles in bathrooms, leaking toilets, mould, mastic slapped around windows.I could go on and on.Communication does not exist with Bovis.We had to pay for a structural surveyor.It was the most stressful time of our life.NEVER EVER WOULD I RECOMMEND THIS AWFUL COMPANY.We are still waiting for work to be fixed. Natalie Otter

Natalie · 3 October 2017 · Linden Homes South West Wellington

★★★★★ 1/5

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Worst house builders and customer …

Worst house builders and customer service!!!Moved into the property 2014 and I am still waiting for repairs to be completed. Some I have had to do myself including leaks, broken bolier and heating system - promised a cheque in may for this - still waiting. Last communication i had was from the wonderful J Jones to say that my replacement door had been ordered and would be ready to be fitted 4/9/17 - guess what I am still waiting and my emails/ Calls are being ignored. Leaking door, damaged floors, leaking taps, bodged repairs, loose shower, broken shower screen, drafty windows and loose patio doors - I could be here all day listing the problems and no resolutions.Overall this company and customer service is a disgrace - they need to take a good look at their staff and the way they speak to customers. Also there are certain private individual companies that seem to do a lot of work for this company and how they still get work is beyond me as the workmanship is shoddy. Must be those back handers is all I am saying. Even the big manager is ignoring complaints and requests!!! I will not back down and I will make sure all over social media that people know how they operate and not to buy their properties. Leaflets will be given out on their development sitesA very angry customer!!!!

Karen · 22 September 2017 · Linden Homes South West Exeter (Gypsy Hill Lane)