Trusted Agent profile
★★★★★
1,289 reviews across 7 offices and 2 platforms
Linden Homes South West has seven offices, in Newton Abbot, Exeter (two offices), Chudleigh, Penzance, Plymouth and Wellington. Together they have 1,289 reviews on two platforms, rated 2.5 out of 5 overall.
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Linden Homes South West's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe Sales Department namely Sara L
The Sales Department namely Sara L, are very informative, dedicated and helpful. She has answered all our questions and has the answers. We hope to compete on a house very soon
Hi Dominic, We're so glad to hear about your positive experience with our sales department! We appreciate your kind words and wish you the best in your home search. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFriendly staff.
William took the time to explain and show the plot and show home. Very friendly and approachable.
Hi Miss NOSHEEN RAZA, We're so glad to hear our team provided such a helpful and friendly experience. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotVisiting the Site
We visited the sales office today, and the staff were very helpful and patient with all our enquiries.
Hi Aynur, We're so pleased to hear that our sales team provided you with such a helpful and patient experience during your visit. We truly appreciate your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotDavid the sales agent was extremely…
David the sales agent was extremely helpful and made the process simple. Thankyou
Hi Brenda, It's wonderful to hear that you had such a positive experience and found the process straightforward. We appreciate you sharing your kind feedback. Kind Regards, Kobi Bovis Homes
5/5
Trustpilotsales enquiry
very helpful sales person, knowledgeable
Hi Mr Cooper, We're so glad to hear our salesperson was helpful and knowledgeable. We appreciate your kind words. Kind Regards, Marcus Linden Homes
4/5
TrustpilotShow home good but some issues for us
We thought the show homes were well built and had lots of storage but not sure about a couple of things with design. 3 bed had a v small square hallway and the heat source pump was v obvious. Staff were very friendly and helpful with our questions. Mostly v impressed. Knowing the area but still too expensive for us.
Hi Shelley, We're glad to hear you found our show homes well-built with ample storage and that our staff were friendly and helpful. We appreciate your feedback regarding the design elements and pricing, and we'll consider these points carefully as we continue to improve. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe way I was served
Hi Johnwealth, We appreciate you taking the time to share your feedback with us. We're glad to hear about your experience. Kind Regards, Marcus Linden Homes
1/5
TrustpilotVery disappointed with Linden Homes' accountability
Very disappointed with Linden Homes' response to a poorly built boundary wall. We purchased our home from Linden Homes around five years ago and have recently discovered that our boundary garden wall is leaning significantly and appears to be failing. We initially contacted Linden Homes for help but were told that, as the two-year workmanship warranty had passed, they couldn't assist us and that we should instead contact the provider of our 10-year extended warranty. We did exactly that, only to discover that the extended warranty apparently does not cover garden or boundary walls. We therefore contacted Linden Homes again looking for support. Unfortunately, the response was extremely disappointing. The person we spoke to seemed more interested in ending the call than understanding the issue or considering whether Linden Homes could offer any assistance. We have since had several builders look at the wall and every one of them has raised concerns about the quality of the original workmanship. In particular, we have been told that there appear to be no proper wall ties, with what look like just a small number of nails used instead. We don't think it's unreasonable to expect a wall like this to last considerably longer than five years. It's incredibly frustrating to discover that there are concerns about how it was originally built, while also finding that the wall isn't covered by the extended warranty on our home. We're now left with a potentially unsafe leaning wall and facing a significant repair bill on a new-build property that's only five years old. These simply aren't the sort of substantial remedial works we would expect to be dealing with so soon after buying a new home.
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would! Don’t buy a home with bovis! Unless you like leaks, half a job and your home basically becoming the site office with the amount of contractors you have while living there! 570k not what you would expect ! Customers services are trying though, but honestly stay clear !
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery Professional Service
I had a few silly issues, but they were dealt with quickly and very professional by Wayne and I really appreciated his help to sort these issues out.
Hi Amanda, We're so glad to hear that our team was able to resolve your concerns swiftly and professionally. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotLovely welcome from your staff.
Lovely welcome from your staff, in particular Grace from the Windsor Arch development.
Hi Elana , We are so pleased to hear about the warm welcome you received from our team, especially from Grace at the Windsor Arch development. It's wonderful to know that our staff were friendly and helpful in answering all your questions. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotLisa has been absolutely exceptional…
Lisa has been absolutely exceptional throughout the process so far. Great support and communication.
Hi customer, We are so pleased to hear that our team member provided such exceptional support and communication throughout your experience. Thank you for sharing your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery informative and relaxed not pushy
Hi Ian, We're happy to hear that our approach was informative and relaxed for you. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotHyacinth was Amazing
Hyacinth was incredibly welcoming from the moment we arrived. She was very knowledgeable about the site and made the whole experience informative and accommodating. She took the time to explain all the available options clearly and offered a personal, tailored approach throughout our viewing. Hyacinth is a real asset to the business, her professionalism and warm manner made a noticeable difference to our visit.
Hi Neil, We are so pleased to hear about your positive experience. It's wonderful to know that our team member was welcoming, knowledgeable, and provided such a helpful and personalized approach during your visit. We truly appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotExcellent Experience
I had a great experience at the Stoneleigh View development and was shown some houses by the lovely Hyacinth. She was extremely friendly and welcoming and was able to answer all of our questions.
Hi RDay, We are delighted to hear you had such a positive experience at our development. It's wonderful to know that our team member was friendly, welcoming, and helpful in answering your questions. Kind Regards, Marcus Linden Homes
5/5
TrustpilotReally helpful and really helped with…
Really helpful and really helped with giving us options of different properties within our budget thanks again
Hi Richard, We're so happy to hear we could help you find options within your budget. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotRep was very friendly
Rep was very friendly, lots of guidance, and refreshments
Hi Kirsty, We're so glad to hear that you had such a positive experience with our representative. Providing helpful guidance and a welcoming environment is very important to us. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotStuart
Stuart, helped us to choose the right home, he gave us all information that we was looking for and more. When comes to plots he went above and beyond, highly advising to get in touch with him when needed.
Hi Viorica, We are delighted to hear that you received excellent assistance in finding your perfect home. It's wonderful to know that you were provided with all the necessary information and more, and that the support regarding the plots exceeded your expectations. Kind Regards, Marcus Linden Homes
5/5
TrustpilotAn absolute pleasure to deal with!
Charlotte and Helen were absolutely fantastic throughout the sales process and we couldn't recommend them enough!
Hi Sam, We are so glad to hear about your fantastic experience with our sales process. We truly appreciate your high recommendation! Kind Regards, Marcus Linden Homes
5/5
TrustpilotGreat site and amazing experience…
Great site and amazing experience getting well detailed information from the sales rep. Thank you
Hi Temi, We're so glad you had a great experience and found our sales representative helpful. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe buying experience was very easy
The buying experience was very easy, Erin (sales agent) has been very helpful as we progressed to agreement
Hi Tony, We're so glad to hear about your smooth buying experience and appreciate your kind words. We value your feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe presentation
The presentation by agent was excellent.
Hi Mr. Narendar Mistry, We're so glad you appreciated our agent's presentation and the property's quality. We understand the location wasn't ideal for your needs. Kind Regards, Marcus Linden Homes
5/5
TrustpilotVery helpful and great communication…
Very helpful and great communication with the Sales Consultant, and received great incentives to buy my new property, also put in a touch with a great mortgage advisor.
Hi NJ, We are so pleased to hear about your positive experience with our sales consultant and the excellent communication you received. It's wonderful that you found the incentives beneficial and that we could connect you with a great mortgage advisor. Kind Regards, Marcus Linden Homes
5/5
TrustpilotBirch on the Cornish Quarter
Although we did experience a significant delay to the build of our new property (A Birch on the Cornish Quarter in Wadebridge), the care shown to us by the Bovis Team both before and (importantly) after we moved in has been exceptional. In particular, the following staff have gone above and beyond to ensure our experience has been a really positive one: the truly excellent Charlotte Pearce in the Sales Team, Paul the Site Manager, Adam Purvis in the Site Team coordinating everything, Darren in the Customer Care Team efficiently fixing our snags and not forgetting Andreas the incredibly helpful 'Gate Keeper' on site. We have felt all along that the staff genuinely care about our moving-in experience, so that we can really enjoy our new home without worry and anxiety. All the staff we have encountered have been pleasant, responsive and effective in supporting us.
Hi Stephen, We truly appreciate you taking the time to share your positive experience. We are genuinely pleased to hear that, despite the initial delay, our team's dedication and care made such a significant difference in your moving-in journey. It is wonderful to know that our colleagues went above and beyond to ensure you could enjoy your new home without worry. We are committed to providing exceptional support and are glad to know this was reflected in your interactions with our team. Your feedback is invaluable to us, and we are delighted that we could make your experience a positive one. Kind Regards, Kobi Bovis Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newton Abbot has the most, with 766 reviews rated 2.5 out of 5, followed by Exeter (Gypsy Hill Lane) with 748.
The seven Linden Homes South West offices, by town:
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