Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 1/5

Trustpilot

Houseofbrokenpromises.net is what we received from Bovis

Houseofbrokenpromises.net is the perfect words to describe what we have experienced. Moving into our forever home in Stortford Fields back in Dec 2018 should have been one of the most happiest moments of our lives. It was what we had dreamed of. This was what we had worked so hard all our lives for. It is what every new home owner wants to feel - a sense of achievement and relief. This was far from the truth. Standing in the doorway of our new home, my husband said what exactly I was thinking ... "Oh crap, what have we done...." We could never have ever expected, from that moment on, that our lives would be changed forever...Breach of Regulations ...Within weeks, we had pages of issues raised with Bovis. Months later, we uncovered numerous serious breaches of Regulations, which to this day, after 2 years, are still outstanding causing more damage to the property. We longed to put our stamp on our new home, but couldn't until all the major issues have been resolved. The property, in its current state is non-compliant to Building Regulations and NHBC Technical Requirements and therefore is unsaleable unless these issues are corrected. By not rectifying the current non-compliant issues, Bovis has breached the legal contract for sale which states in condition 7 that “ the seller will construct the dwelling in a good and workmanlike manner; in accordance with planning permission and building regulations approval; to the standards required by the National House Building Council (NHBC)."Our current outstanding snag list is 52 pages long. Issues raised with a developer, within the first 2 years of warranty, must be put right by them to meet the responsibilities of Section 2 of the Buildmark. Therefore, the ultimate question is, why has this not been the case? We have concrete evidence including an Expert Witness Report by an independent FRICS Surveyor with over 35 years post qualification experience of construction and property matters. We even have written confirmations, which in a court of law is legally binding. Yet still they want to ignore us. I should be resting as I'm battling an incurable cancer, but I can't because I'm also fighting Bovis with this injustice. Read about our nightmare experience at houseofbrokenpromises.net Share to help us and others get heard. Thank you.

Ms · 24 March 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Lost deposit

Paid £1000 deposit, then covid hit and they stopped building. Refused to provide contract or completion date so I had to pull out to prevent losing money waiting. They have not refunded me all of my deposit still.

John · 23 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

AWFUL DO NOT USE

I was in the process of buying my first home and Linden offered us a great deal with a large deposit contribution. After filling in all the paperwork and paying solicitor fees they decided to tell us they can no longer offer this so we lost out on the house, the deal, money to the solicitor and time taken to fill everything in.

Molly · 22 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would! Shockingly bad finish to both the house and the estate as a whole. Very poor customer care all the way up to Area Manager level. Do not buy a Bovis/ Vistry Home.

Christian · 22 March 2021 · Linden Homes South West Wellington

★★★★★ 2/5

Trustpilot

Worst soundproofing and very slow response from defect co-ordinator

Got this new apartment. Defect co-ordinator is very slow in give us a response and the whole process of dealing with snagging issues is very slow. Need to send them two emails everyday to remind them again and again. Also, they have worst soundproofing in the apartment. Tube underground passes by from our apartment and its a shock to hear tube noise after every 5 mins.

Aman · 21 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

It is 7.41am in the morning and your…

It is 7.41am in the morning and your workmen have started work with machinery on a Saturday. As I work in new build myself works on site are not allowed to start till 8am. I am stopping at my elderly parents as they are ill and this is what they are woken up too. I will be ringing your head office on Monday with my complaint and video evidence.

Lucy · 20 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Poor standard of work and awful…

Poor standard of work and awful customer service. The sooner I can get away from them the better

Isabella · 18 March 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid!!!

Avoid Avoid Avoid!!!Avoid these at all costs. Appalling builders and customer care. Bodge up builders, we have had a never ending list of problems including, over priced house, boiler connected incorrectly, holes in brickwork/ missing mortar, water leaking through ceiling from under bath, front door warped, this list goes on.Cretinous con artists, liars and bodge up builders.Avoid Avoid Avoid!

Ben · 14 March 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

No bad. Until there is a real problem..

We bought our home in early 2018. All seemed fine. There were obviously a few snagging issues, but Linden were reasonably good at fixing most of them. There was nothing major, and they had contractors on site building other homes, so I guess sending one over to us for 10 minutes was no trouble. A more significant issue with the front door required us to badger them a lot, but it did (eventually!) get done.Other friends had horror stories of buying new builds and getting terrible customer service problems. I was the one saying 'Oh no, Linden were great! You should go with them next time'. Not any more. One of the things we asked them to look at was a gap between the tiling and the guttering on the roof. We could see the gap from the ground, but obviously could get up there to take a close look at it.A contractor came over and 'fixed' it. But apparently, ignored a far more significant problem.Towards the end of 2020, we noticed a large damp patch was visible coming down the front of the house. Long story short, it turns out part of the roof had been fttted incorrectly. Every time it rained for the last 3-odd years, water had been pouring down the gap between the external and internal stone work!Of course, we got this fixed ASAP, it only cost £180, so hardly the end of the world. By this time, we were over the 2 year limit for 'snagging issues'. However, as previously mentioned, we had told Linden about a problem in exactly this area. It was thier shoddy worksmanship that caused the problem and thier shoddy followup that had resulted in water pouring down the inside of our wall for almost 3 years.So we explained the situation and, considering the fact that we couldn't actually see the problem from the ground, asked them to reimburse the £180. Didn't even ask for them to pay for investigating possible damage or anything. The response we got was: "We will not be reimbursing you the costs for carrying out your own roofing repairs. If you had considered that there was still an issue with the first repair carried out, as per normal process we would have expected you to report this directly to Linden Homes for them to attendance by the roofers, during the first 2 years of your warranty defect period"

Steve · 12 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Could their customer service and sales process be managed by broken Robots??

I have been trying for over a week to speak to someone just to get some more information about the homes available etc but so far I've not heard back from anyone yet. Really makes you wonder what their customer service would be like if you choose to buy a home with them... Clearly, all the reviews suggest that they don't have good customer service at all and it seems they're not interested in making that good. I don't get why do they advertise all these properties if they don't want to sell them! Another interesting point to make: one google review suggests that they are discriminatory against foreigners....I am foreign myself and I am really starting to think that it might be true!

Peachy_p · 11 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

I gave these a negative review a couple…

I gave these a negative review a couple of years ago and thought I’d have a look to see if they’ve improved at all. After reading a few pages of comments I find it very suspicious that in almost every positive or five star review someone is actually named but this doesn’t seem to happen with negative reviews. Surely they can’t be leaving their own reviews!!!!!

Terry · 8 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Moved into a Linden Home on Sherford

Moved into a Linden Home on Sherford, Plymouth in Dec 2020. Very lucky to get the plot and house that we wanted and thank you to Karen Dove for sorting out a very easy sale and introducing us to their resident IFA. We've been here nearly 3 months and have to say that Linden have been excellent from start to finish. Love the house but there will always be snagging issues in a new build. Matt O'Connor has been excellent in sorting these issues for us in a timely and professional manner. He's a credit to Linden Homes and can't recommend him highly enough.

Jon · 5 March 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Dropped out of sale

I recently was in the process of buying a property from Bovis - however, fortunately it fell through due to enormous delays and mistakes by their solicitor. Having read reviews on here I always had my eyes open for potential issues that could pop up.The sales team that I interacted with were incredibly friendly and professional, however, there were clear breakdowns in communication within Bovis internally as they told me several times that snagging issues had been fixed, despite this not being the case.

Nicholas · 27 February 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Worst experience of our lives…

its the worst experience of our lives promised so much.Ended up with a house with cheap Kitchen bathrooms, Leaking garage roof which the continually try to fix on the cheap, all internal door don't fit properly. It goes on and on. Bovis cheap and nasty bodge it builders. If you complain you are ignored straight away. We were lied to to over and over again£450,000 house we were ripped off big time by a bunch of bully boys.

Ian · 26 February 2021 · Linden Homes South West Wellington

★★★★★ 2/5

Trustpilot

Don’t buy

If you are looking at the Harper’s Heath estate in Hatfield doncaster. Don’t buy. It’s like living on a council estate. Violent neighbours. Drugs. Etc. We wish we had never moved here. Sadly there are a minority which are ruining the community for the majority.

Dirk · 24 February 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

The homes they build are NOT SAFE

The homes they build are NOT SAFE. They used highly flammable building materials and have refused to take responsibility. Due to this it's not possible to get a mortgage company to lend for a mortgage on one of their (illegal) properties but even if it was.. AVOID AT ALL COSTS.

Mikemikemike · 23 February 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Not impressed so far ........

I have rung and emailed numerous times over the past two months to book an appointment to view a new local development. I have heard nothing. Yes, I know we are in a lockdown but the houses are being advertised and their own website is saying they are open for viewings. Even a quick courtesy call would be better than nothing but it seems they don’t want the business. It is certainly making me think twice about buying one of their homes.

Kat · 22 February 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Extreme Building Safety Issue

Built my high rise flats with NO FIRE SAFETY - missing cavity barriers, missing fire breaks. FLAMMABLE cladding! I’m now stuck in limbo waiting to find out how much this is all going to cost me (25 years old) as the government fund doesn’t cover half of it! We now also have to pay for someone to walk around 24/7 in case there is a fire due to their awful safety corners that they cut. DO NOT BUY!!!

Charlotte · 18 February 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

If I could give lower than 1 I would they are a disgrace

If I could give lower than 1 I would. Bovis are an absolute disgrace. Our so called premium home has been appalingly built. Some examples: parion not laid to specification causing water to get into the kitchen ruining the tiles. Those tiles have now been up for over a year as Bovis delay and delay. All our showers were bodged in and have had to be replaced. Entire flooring upstairs badly installed so it bounces, sags and isn't properly supported. Stairs incorrectly installed. Mortar weak and crumbling. Thermostat on immersion not correctly wired so water was scalding hot, kitchen not properly finished. Boiler cupboard made from offcuts and many more serious issues. Add to this the thousands of pounds of damage their contractor caused to our home which Bovis simply did nothing about despite multiple complaints and which Bovis are now arguing about sorting. Rather than hang their heads in shame all they do is make everything long winded, slow, obstructive and difficult. They lie, go back on agreements, cite irrelevant NHBC standards and simply try to wear you down so you give up. All they care about is your money and keeping you happy until you give a good rating in the 8 week NHBC survey and then you see the real Bovis. Their culture is toxic and all they care about is saving money. They are an absolute disgrace and we know that, on our estate many others feel the same. Avoid Bovis at all costs they are liars, cheats and totally incompetent

Sean · 17 February 2021 · Linden Homes South West Wellington

★★★★★ 4/5

Trustpilot

New Bovis Home

We got our new home in October and have been very happy with the service received from Bovis, especially Ozi looking after us on site. As with all new homes there have been a few teething troubles but that is to be expected and they have be rectified swiftly with us being kept informed of progress. We are loving the house and the area and looking forward to the weather improving to get out in the garden... not sure Bovis can bring the sunshine but sure they'd try....

Gav · 17 February 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

AWFULLY POOR QUALITY HOMES

Decided to rent a Bovis new build ex showhome.All I can say is... thank god I didn’t buy one!!The build quality of this place is beyond awful.I’ve lived in flats, terraced houses, multi occupant houses and all kinds of places throughout my life. I’m well travelled and have slept in tents in the middle of the jungle... so I’m far from being the precious, fussy kind!However... living in this house that I pay £1600pcm for is one of the worst experiences I’ve ever had. Firstly, I might as well live with the neighbours because I can hear their toilet habits, every footstep, every conversation, the dog barking... you name it. The cheap floors are shared across multiple houses so simple footsteps end up sounded like all day long drum and bass sessions. There is next to NO sound insulation and joists are shared too.I have no objection to hearing neighbours occasionally but this is RIDICULOUS... On top of that, the boiler and shower systems are the cheapest they could find. Having a hot bath or a decent shower is almost impossible. Everything breaks or doesn’t work including gas hobs, electrical wiring, doors, locks. It’s just cheap, flimsy crap with zero love or attention to detail involved in anything.And these con artists have the audacity to charge £400k plus for this little box with walls made from plaster of Paris. The UK housing market is absolutely destroyed and is playing a big part in destroying our country. Companies like Bovis are simply profiting from the desperation for housing and building soulless, poor quality piles of trash that will negatively effect the wellbeing of the occupant... because... well... they can get away with it!We’re not spending a few quid on second hand TV meant to last a few years... this is usually the biggest life investment someone will make and saps the majority of their life’s hard earned money whether buying or renting.When will the government step in on this?Enough is enough.

Wendy · 16 February 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Awful management

Obviously, this is an organisation that does not care about its reputation and reviews. We have been living in the house for 6 months and a long list of issues seem to be ever-increasing. The site team seemed to be involved in hearing us out and resolving the issues in the beginning and has now decided to drop us like a hot potato. Please steer away from them. I am sure there are better builders in the market.

Adi · 16 February 2021 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

A nightmare from the get go

A nightmare from the get go - cut corners at every chance, very poor/no insulation in some walls, contracted into an extortionate heating system, carboard used instead of actual filler, uneven floors and the cheapest finishes possible

Dr · 16 February 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Buy a house if you don’t care about your safety

Up until 18 months ago, I would have given more stars. Since then there has been various issues with the drainage system which has meant that the road cannot be surfaced. Finally in the Autumn of 2020 the iron works were raised which suggested the road would be surfaced. However, as of February 2021 this still has taken place. This is causing issues for pram and wheelchair users as the curbs are too high. It’s affecting our cars as you can’t avoid going over the raised iron works. It’s meant that the council can’t adopt the road, so we can’t have a grit bin. We had a letter to say it would be surfaced w/c 1st Feb. Then on the 5th Feb we were told that due to adverse weather it couldn’t take place. However, that week our town had no adverse weather. We were told it would be surfaced the following week, but we knew this wouldn’t take place as we had been forecast snow. Yesterday we got told that due to health and safety of the workers, another meeting is needed on the 1st March. Seems Lindens don’t care about our health and safety....they have our money and now couldn’t care less

Michelle · 16 February 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)