Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 5/5

Trustpilot

Fantastic Experience

Our experience with Bovis has been nothing but positive from start to finish. Having moved from another new build property the difference in build quality and customer service really is night and day! Since completing the on site staff have been excellent, snags were checked within a week and resolved quickly, help is always on hand and builders are very friendly, always saying hi, have smiles on their faces and take a genuine interest in our lives. I wanted to say a special thanks to Scott the deputy general manager at Honeyvale Gardens. Every member of staff we experienced along the way has been fantastic, but Scott really goes above and beyond, he could not do enough for us and has turned our experience from a good one to great one. He is a huge credit to Bovis.I would absolutely recommend Bovis to anybody looking for a new house. We are over the moon with ours and the service we received along the way.

Sam · 9 December 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Leaks & Poor Workmanship

We've lived in our Linden home for 2.5 years and during that period had the usual snagging stuff which Linden generally took care of. They were excellent in the first 2 weeks and then asked for a review which we gave happily & positively. Unfortunately, since then we're had 2 leaks which have caused damage to both the flooring and ceilings below. We are still waiting on the main bathroom floor to be replaced.Our latest issue is faulty grouting in the en-suite which has led to water getting behind the tiles causing mould and again water damage to the ceiling below.I started to remove the silicone around the shower tray to replace it but the tiles were lose and literally fell out which was due to the grout failing. At this point we spoke to Linden who's response was:"In terms of your shower, I have spoken to my manager, our NHBC inspector and the NHBC directly who have advised, it is believed that the reason the tiles have fallen off from the bottom row is due to mastic or grout failure in which the area has turned black from water damage.The reason for this belief is there is no pipework present around this area meaning, this damage has not been caused by a pipework leak. I have queried with the NHBC whether the mastic and grout would be deemed a latent defect to which they advised, mastic and grout falls under homeowner maintenance outside of the warranty period. Noting you reported this issue outside of your warranty, I regret to advise I cannot assist any further.Should you wish, please do feel free to contact the NHBC for further advice and support."So they basically said, the grout has failed (in less than 3 years!!) but it's our problem and not theirs.We've owned houses for decades and other than cleaning - grout doesn't need maintenance.So, Linden not interested. NHBC not interested. Insurance company not interested (they only cover leaks and not water ingress due to faulty workmanship).Now, we are left picking up a £2-£3K bill for the repairs.We nearly sold this house and bought a larger one on the same development (Beaumont Park in Ringwood) but Covid put a stop to that - potentially a good thing and we dodged a bullet - more bathrooms = more leaks.As soon as this is sorted out we'll be selling this clown house which just keeps falling apart.

Ronnie · 4 December 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Moved in November 2019 linden harpers

Moved in November 2019 linden harpers heath Doncaster.Sales staff made the move smooth.Site Manager Kevin Brennan couldn't do anymore to help. Snags a little slow to resolve but given the pandemic safety comes first in my book. Customer service & aftercare is awsome don't listen or belive what you read. People are quick to be negertive. Well done team linden / vistry.

Paul · 3 December 2020 · Linden Homes South West Wellington

★★★★★ 5/5

Trustpilot

AMAZING experience at the Willowdene development in Bristol

I am shocked at the amount of bad reviews on here because our experience with Bovis has been nothing short of perfect from start to finish. Since completing, the customer care we have received has been 10/10. The site managers are always knocking on the door to check we’re ok and settled and Chris, the assistant site manager for our site, made sure we were booked in for a snag walk around straight away so that we can highlight anything we’ve noticed since living here. Snags we have noticed so far have been extremely minimal and the overall finish of the property is to an extremely high standard. Our site is the one on Charlton Hayes, Bristol in the willowdene part of the development and I can honestly hand on heart recommend a bovis home here to anyone who wants to buy top quality new build, with excellent aftercare and customer service throughout. Our completion day was excellent, smooth as anything and that’s all thanks to the site team here (Big shout out to Colin, Martin, Carole, Chris & Ash!) People are always so quick to come to sites like trust pilot and write bad reviews but I wanted to come here to give an honest account of how amazing our experience with Bovis has been. We are THRILLED with our new home and cannot thank them enough. :)

Ellen · 1 December 2020 · Linden Homes South West Wellington

★★★★★ 3/5

Trustpilot

awful finish

Currently a tenant at the Linden Homes Graylingwell estate in Chichester.... I live in a flat... The finish on these flats is awful. Gaps in the sealant around the bath, in the kitchen and in the bedroom. Linden Homes didn't replace the old roof tiles on this building so we are always having leaks and damp patches in bad weather (not good for flats only build 5 years a go).They also didn't replace the old wooden windows, which are a nice feature, but unfortunately they are not air tight like modern windows and therefore make the flat incredibly poor at keeping heat insulated and also for keeping the sound out. Furthermore, the windows on my flat have split at the frame as wood tends to do over time, this now causes moisture to get into the walls leading to damp patches.The problem isn't completely Linden Home, most new builds aren't finished great and you often have to get the finishing team round to do some snagging etc. It's blatant my landlord didn't, so all these issues might have been solved when these properties were initially build had my landlord bothered to ask Linden Homes to come back.However, of course, if Linden Homes had built these places to a higher standard intially than these issues that are coming out now might not have ever existed. I'm a little upset I can't lie when I first looked at this flat I thought it had great potential and the surrounding area is lovely. Unfortunately over the last year all these issues have come to light and I now see how poor the build quality was from Linden Homes.In conclusion, if you buy a Linden Homes property make sure you give it a proper inspection before move in and get Linden Homes back to finish off all the odd jobs if it's a looking a bit bodged!

Jake · 21 November 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Very nice job

Rating only, no written review.

Hadil · 13 November 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

I’m hoping they improve but we had a…

I’m hoping they improve but we had a terrible pre-purchase experience so pulled out. Reserved a £1m home but we received no updates on revised build dates or any communication unless we pushed. We were meant to be moving in in October but the house hasn’t had a brick laid! Understand the Covid issues but we were not being kept up to date and this one simple thing of communication made us pull out as we thought if this is the service we get pre-purchase, what will the post-purchase customer service be like?

Claire · 12 November 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Please people stay away they don't seen…

Please people stay away they don't seen to wanna fix anything my flooring and knife marks in it and when they done the flooring all the glue went on the skirting boards and they just left it. I rang the after team up and they did send someone out who done the flooring and this man just came out with alot of rubbish So linden are now saying there is nothing else they can do. It looks like someone has already lived here its that bad

Amanda · 11 November 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Just terrible.

Rating only, no written review.

Simon · 10 November 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Shoddy workmanship and water ingress

I am one of several shared ownership flats built by Linden Homes a couple of years ago, as part of a mixed development. We have been stunned at the poor level of workmanship since build, many of our flats have had severe water ingress, forcing us to move out, others have had leaking toilets which it turns out were poorly installed, we’ve found rubbish shoved in kitchen voids and under bath tubs by builders, hoping we wouldn’t notice. It’s been a depressing experience and we are still finding rubbish hiding and getting leaks from the windows from when they weren’t fitted properly. Wouldn’t recommend linden homes at all.

Joanna · 1 November 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Bovis ...inaccurate advertising

I have been looking for a house for over 6 months and considered a couple of plots at various sites across Wawickshire. Each time I ring up for a sales enquiry the deal changes. Their website does not correspond to what is actually on offer. Different prices/incentives and often the adverts contradict. They need somebody to accurately keeps there details correct on the websites (as often you can't get somone on the phone - sign of the times I guess). Their website is often the first place people go to get information and no point if the information is incorrectPoor sales. God knows what would happen after you reserve and leave a deposit

Manny · 31 October 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Dreadful

Dreadful, I will never buy a new build again. They have ruined the whole experience, poor finishes, poor customer service and the landscaping was never finished. Our area customer service manager for the Cotswolds, is a cowboy. He’s rude, ignorant and think he knows everything, a guy who thinks he can marlarky his way though a conversation. I’m a young adult and not stupid or naive, he gave the impression I was being very awkward and would make up silly reasons for problems in my home. For example, my carpet was malting since day one of moving in, 18 months down the line I was Informed by him it’s a 1 year life carpet. I would advise anyone buying from Bovis to stop and find a more trusted builder, I wish I did my research before proceeding.

Mr · 29 October 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Shocking customer service

After contacting them on many occasions to arrange a viewing I received a call end of August to advise they will call me in 2/3 weeks to arrange a viewing once the site is safe etc never heard a thing so I chased it and still have heard nothing back now the home we wanted have now all gone.

Tyley · 28 October 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Would of left a minus score if I could

Would of left a minus score if I could, Company is a massive joke!!!! Rush the sale and get you in then, take the absolute mick!! 5 attempts at squeaking floorboards and still not done. Wonky floor tiles to the point a sort won’t open. Owen from vistry southeast’s answer was cut the bottom of the door off. But all our doors have had the bottoms cut out with a bread knife by the looks of it. The quality of the build and repair work would only just pass a gcse exam!!! Been in a year now and still no where forward. Insulation balls came out all over the place and never been redone. Fuming with this absolute shower of a company!! Save your money and avoid!!!!

Matt · 28 October 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Want a job as an unpaid project manager? Sign here!

All smiles at the beginning of my ownership of a Bovis property, but during the last 18 months I have taken on the roll of an unpaid project manager. Bovis seem unable and unwilling to take ownership of any problem, and it is down to you the owner to find the cause of any issue and suggest the fix (difficult when you're not knowledgeable in those areas) . Then the pain begins with getting the problem resolved. During the last 18 months, I have had upward of 50 visits by various contractors (do you like your annual leave from work?) to fix anything from leaks, to replacing the same fixtures and fittings multiple times. Some issues are still outstanding to-date - some of which have been highlighted by a survey (at my cost).I fully understand and appreciate there are problems in life. However, it is not the problem, but how it's resolved that matters - and this is where Bovis fails miserably.Would I buy another Bovis home? No!

Djvrs · 28 October 2020 · Linden Homes South West Wellington

★★★★★ 5/5

Trustpilot

We have just bought a new house in ENFIELD ,North London.

We have just bought a new house in Enfield built by Linden Homes and are very happy with our experience.Linden homes has been acquired by Vistry partnership and the whole management team has changed since March of this year.So most of our dealing has been with the new team.All our requests , concerns have been dealt with by them promptly and to our satisfaction.The new site and area manager has been particularly helpful and friendly to us and we feel quite reassured about our purchase.We are actually thinking of investing in another property in the same development.I think that speaks volumes.

Mamoon · 23 October 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Amazing homes

We’ve been in our new “Aspen” home now for almost three months and are completely in love with it. There were a few hiccups from the Bovis sales team but these were minor when you consider they were trying to work during an unprecedented global pandemic. The site manager at Cam is outstanding and watching other houses being built around us with care and consideration is great. Buying our Bovis home is one of the best decisions we have ever made. We have only had 4 snags, all minor and all dealt with promptly and professionally.

Charlie · 23 October 2020 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Extremely disappointed with the service…

Extremely disappointed with the service I had with Linden home site in Rugby Cawston. Totally unprofessional not even received a single call from higher management, I suppose to move in end of October, I have paid deposit and reserved the plot and signed the agreement!!! After signing the paperwork I have instructed my mortgage advisor to process the paperwork so we can exchange well with in time, I then received a call from sales guy saying they cannot offer me the deal I have agreed and signed also the flooring and carpet I suppose to choose it’s already done without consulting with me. I was very disappointed with this tried my level best to discuss but seems like not getting anywhere, after numerous phone calls messages and emails still no outcome, “ I felt really disappointed and decided to pull out but saga still continues Chapter 2 my refund again I was chasing my money back but only received fake promises”I would strongly suggest to people out there don’t bother with them completely waste of time and most importantly the stress and the hassle I have been through is definitely ghastly.

Gurpreet · 18 October 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Excellent and professional

We have recently purchased a property from Linden homes at The Oaks Chudleigh in Devon. We brought during lockdown but despite this from start to completion we had no issues all. Move day went well and we were in by 12pm.We have had very minor snagging just trivial stuff, but we were taken seriously and the site team fixed the issues very quickly and willingly.We didnt get to pick our kitchen and bathroom as it was already done- but it was what we would have chosen anyway! But we were offered any custom items and never pressured into anything. We always found everyone on site helpful and professional- they were always there for anything we needed at a drop of a hat although being busy. Covid restrictions and safety were always followed if they had to enter our house and they always left it as if they hadnt been in. We love our home and the quality of everything is great.There seems to be a few negative reviews but i can honestly say we have have nothing but positive things to say! I guess you only feel the need to source these sites if you have had a bad experience so do take them with a pinch of salt. We would recommend Linden homes to anyone so if you love the home you have seen just follow your heart.

Laura · 16 October 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

The worst company ever

I bought a Bovis built home and their partner company Chamonix. Chamonix mange the places built by Bovis at a huge cost. It means you not only pay council tax on it but also have to fork out £250 to get three sq metres of grass cut once a month or two. Then when you try to sell it, they take three months to process the application and hold everything up due to a lack of focus or action. I recommend you do not buy a Bovis built home as you will struggle to sell it or get corrective action on faults. Also after four years since it was built, there is still no road surface or pavement tarmac completed.There are muddy roads and numerous potholes everywhere and they refuse to tell you which year this will all be finished as promised.So i bought a house based on their sales brochure promises in a completely finished road of houses and its still not as promised since 2016 when the house was complete.Dont do it, you will regret it......

Dodgy · 13 October 2020 · Linden Homes South West Wellington

★★★★★ 4/5

Google

Rating only, no written review.

Hannah · 12 October 2020 · Linden Homes South West Newton Abbot

★★★★★ 5/5

Google

Rating only, no written review.

Wojciech · 12 October 2020 · Linden Homes South West Newton Abbot

★★★★★ 5/5

Google

My new flat

Jay · 12 October 2020 · Linden Homes South West Newton Abbot

★★★★★ 4/5

Google

Staff fairly helpful

Tammy · 12 October 2020 · Linden Homes South West Newton Abbot