Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 3/5

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Rating only, no written review.

Alan · 27 March 2023 · Linden Homes South West Chudleigh

★★★★★ 3/5

Google

Rating only, no written review.

L · 27 March 2023 · Linden Homes South West Chudleigh

★★★★★ 3/5

Google

Typical new build

Anthony · 27 March 2023 · Linden Homes South West Chudleigh

★★★★★ 3/5

Google

Housing developement next to a38 near Newton abbot

Mick · 27 March 2023 · Linden Homes South West Chudleigh

★★★★★ 1/5

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Bad project of the roof

Bad project of the roof.House with gutter behind the wall. The roof is leaking after 7 years and my neighbours have problem after 4 years. I am realy disappointed for a house worth around 300k. Warranty nhbc I need wait 5 weeks for inspections.

Przem · 23 March 2023 · Linden Homes South West Wellington

★★★★★ 1/5

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Don't waste your money or time

Where to begin! Initially I was blown away by Lindens and their great sales team. I was so chuffed when I moved in and couldn't wait to settle in to my new home. However I quickly realised as soon as I moved in that they had missed something very vital out of their sales pitch. This was relating to the HIU (community heating system). I had no idea what this was when I moved in. Why is this? Because they missed out a vital document in my solicitors pack which explained exactly what this was and there was no mention AT ALL before purchasing that my property was one of the ones that had to be apart of the HIU! I raised a complaint, this was dismissed and none of my points were addressed or responded too. Wishy washy answers to deflect the real issue. Because of this missing info I was informed correctly when buying the property just how much my bills would cost. I was never told at the time of selecting my property 'oh btw this one run on a community heating system', I went ahead and purchased the property unequipped with the correct information and now my monthly gas bills are £300pm!!! My shower leaked - they had to rip out my ensuite and 2 weeks later I am still waiting for it to be finished. The neighbour upstairs is insanely loud, the floor boards creak and every step he takes the light fittings rattle. They do everything they can to avoid responsibility and no offer of compensation to put things right. Apparently Linden homes are one of the better ones, well if thats true, we all have no hope!

Deanna · 22 March 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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BEWARE!

BEWARE!! Massively overpriced and poor quality housing and really really poor service after purchase. You'll notice that the developers periodically put the prices up of the whole development, therefore artificially inflating housepricing overall. Advice for future buys:- Go way below the asking price. I got mine for £30k under the asking price (£360k instead of £390k) and to be honest I should have gone lower another £20k lower.- Don't listen to the nonsense and heartless pressure the sales team put you under. They are working to get their bonuses! I recommend saying that everytime they threaten to pull out you'll lower your offer by a couple of grand! And definitely drop your bid last minute. They are desperate to off-load stock for cashflow!- Don't sign off the initial faults list for a long time. They will pressure you to do this but don't. Once you sign it off, you can technically still get things fixed but it basically doesn't happen. We were given a weird vent with flaps which we didn't ask for, instead of the normal once, and it woke our two-year-old daughter up every time it was windy and they didn't fix it for three months. It took a lot of chasing from me and caused a lot of stress.- Bear in mind that Bovis couldn't care less about the quality of their product and service but are trying to rip you off as much as possible.- Be prepared for lots of things to break not long into living there and, once the two period period is up, for the costs to start adding up.

Ali · 21 March 2023 · Linden Homes South West Wellington

★★★★★ 1/5

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Terrible experience at Bracken Grange

Danielle in the sales team was really helpful and you could see she wanted to do her best for customers, the same can’t be said for the site team.I was very close to exchanging contracts on plot 192 when I discovered that there was damp and mould on the internal wall of the main bedroom, living room and kitchen. I was asked to go and speak to the Site Manager regarding the mould, when I arrived at the property it had been painted over and apparently “treated” however there was no evidence of this. The Site Manager told me that water had got in the internal wall before the roof went on and that this caused the damp.I explained that unless the plaster boards were changed I wouldn’t go ahead with the sale as the mould would obviously come back, he said that changing the boards “would be a nightmare at this stage”.I then escalated this and sent across photos that I had taken of the mould, and it was agreed via email by Management that the plaster boards would need to be changed, and they asked if I would exchange contracts. I stated that I would not be exchanging until I saw evidence of the work being completed. I was then asked to go to the site to speak to a Contracts Manager, who told me that the plaster boards wouldn’t be getting changed because this would cost them £10k and they would lose profit on the house. I decided not to proceed with completing the sale due to how badly this mould issue was handled by the site team, and the fact that they weren’t willing to rectify it. The whole experience wasted weeks of my time, and money. Linden Homes were happy to sell me a house knowing there was a damp problem, and the only reason they covered it over when they did was because I had discovered the mould issue by chance when I asked for access to the property. They are now happy to pass the mould problem unresolved over to the next unsuspecting buyer.Linden Homes agreed to refund my reservation fee and deposit I had paid for fitted wardrobes, however not my solicitor fees, so I am around £1500 out of pocket due to a serious damp/mould issue that they couldn’t be bothered to rectify properly.I would advise anybody thinking of buying plot 192 at Bracken Grange to get a thorough independent damp inspection, however based on my experience, I would actually advise people to avoid this company altogether.

Rhianne · 17 March 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Shocking after sales service

Once Linden Homes have your money, they seem to wash their hands of youThe day we moved in we reported five windows scratched and 10 months later, they still haven’t been replaced and we’ve had numerous excuses every time we have chased. They have not taken the lead on this at all. We have had to chase themThe gas hob wasn’t working properly, and we were told we had to report it to the manufacturers. Their assessment was it was how it was fitted. Linden Homes disagreed with this?As expected, we have had settlement cracks however these cracks are, in our opinion, are excessive in quantity and size. However, Linden Homes will not do anything about them unless they are the width of a pound coin. We even have large cracks on the stairs which third-party builders that have been in our home have stated it’s poor workmanshipIf I was able to put pictures up, I would attach them for everyone to see the quality We even had a built-in oven that we couldn’t use, because it was meant to be for a undercounter not eyelevel. Again, we had to fight to get that changed. We’ve had issues with the dishwasher turning itself on and off. We’ve had issues with the washing machine despite the high cost of their homes, they provide low-cost appliances, unless you upgrade and pay. Linden Homes customer service after care, not proactive you have to chase them and they never get back to you when they say they will. Even after speaking with shaunagh in customer service and copying Sarah Speerings in on emails they still don’t seem to care that we are not happy after spending £635,000 on our home. To say we are disappointed is an understatement think twice before buying a Linden Homes property.

Marie · 16 March 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Poor craftsmanship and customer…

Poor craftsmanship and customer service. I have now been living in my home for two years and finally have the funds to repair the botched jobs done from the builders.To start when we moved in we chose to install our own flooring and we had plastic and dirt left all over the floor despite being told they had a ‘professional cleaner’ in. We had several snags such as:Poor painting almost everywhere - skirting boards looked as though the brush was dipped in sand. Dents all over the walls.Toilet seats were broken - someone came to fix them then they broke again. Leaking shower screen - this was repaired multiple times and still leaked and has now ruined my flooringBroken electrical sockets.Poor grout in shower - never fixedEven though we had tradesmen come out to fix some of these issue they weren’t to a good standard and I have ended up having to fix things myself.Overall I would not buy again with the poor finish. A new build home has no excuse to be done poorly so please sort this out!

Miss · 15 March 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Disgusting customer service

Disgusting customer service, the basics of human decency have been long forgotten with thisMoney grabbing bunch. Avoid them if at all possible there are better house builders and for sure you will get better customer service from rats although I feel that may be insulting to rats - avoid if you want to be treated like a human being or kept informed - I mean it’s only the biggest purchase you ever make after all - if slap dash service with linden homes always winning then go for it - if not avoid at all costs - totally disgusted with this company.

Tina · 27 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 4/5

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Helpful staff from start to end of…

Helpful staff from start to end of buying/moving in process. Good support once moved in as well. We didn't have a perfect buying process but I don't think any house purchase goes without a few bumps. This was mainly due to a new member of staff who didn't seem to know the process so we missed out on selecting some extras and I assume Linden missed out on extra income. The replacement sales staff were excellent. Regardless, the property was built and completed on time. The site team aftercare has been good, despite a number of minor snags to be resolved. You have to expect snags on any new build and equally have to expect disruption when they are fixed.

Vicci · 25 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Beware

Beware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.

S.pawneygmail.com · 21 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Not all new builds are a nightmare

Just moved into my new Linden home on the Weavers , Windsford,Yes we do have a snagging list but that’s to be expected from a new build and all mine so far are little jobs, Thank you Ben for putting up with my constant visits, messages and moans , he couldn’t have been more helpful,Thank you to Ian ( sit manager) and Jack (assistant) who have been round every day for the passed week checking how things are going and Gordon the lovely snagging man, nothing too much , such a friendly team from the get go. Not all new builds are a night mare , thank you guys , I love my house.

Miss · 17 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Bovis , a very very bad experience...

Bovis sold me a home that was built in 2016 in a place called SHorelands in Bude. It is now Sept 2022 and they still have NOT done the road surface. They also charged maintenance fees which are not due till the whole build at Shorelands is completed and wont refund the cash. I will never be buying a house from them again or one on a development they built.Its now Feb 2023 and still no refund from Bovis!!!! But they have at last surfaced the road outside the house along the culdesac and it has only taken them EIGHT years to do it after taking the money for the sale!!!!!!

Dodgy · 15 February 2023 · Linden Homes South West Wellington

★★★★★ 1/5

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Arranged for a viewing at Linden Homes…

Arranged for a viewing at Linden Homes Site at Retford for 12noon Sunday 5th February 2023.We arrived at 1130am and waited for a representative to arrive. No one turned up. We left at 1245pm. How unprofessional of this Company. 60 mile round trip for nothing.

Alan · 5 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Awful. Be aware Linden homes Vistry Group

Awful.We bought a new build because we wanted an easy life having spent 10 years renovating a very old house. We should have known when we were not permitted to see the house (in the three months they knocked it up in) that things weren’t great, but we were excited about the new build experience. Laughable. It’s cost us multiples of hundreds of pounds to rectify issues in the home.We are nearly two years in and we are still waiting for painting, glossing to be done. Everything is poor. Report it to customer service you say? Good luck with that. Linden homes (Vistry) send cowboys that make it worse rather than fixing it. Linden homes send them for two hours at a time weeks apart. So by the time you’ve cleaned up after them (sanding dust everywhere, they don’t close doors, sealant wiped all over furniture, up kitchen units etc) your back at again. Issues were on the snag list, multiple issues have occurred since, repeatedly reported to customer service. Still no resolve. When my other half rang this week and suggested they use cowboys in their social media the customer service lady laughed! She proceeded to say it would be another 2 weeks before somebody would come to assess.

Nikki · 3 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Appalling! Avoid from every angle!!!

Nothing but problems since day one! Even a site manager told us he wouldn't live in this house!!! Been here over a year now and still having works and repairs done. It's an absolute shambles! Over 2 page list of problems with it! No one takes responsibility or liability for anything what so ever ... Absolutely shocking. Hated living here since day one!

J.s · 1 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Ruined our New build experience. Please avoid!

The houses are built so poor and cheap! We have had no end of problems with Linden homes who is owned by Vistry group. Eastern area.We have listed 30 problems since moving into our home less than a year ago.I wish I had never bought our new home with them, their customer service is awful and so impersonal, you're just another number to them and they always blame the tenant for problems. We speak with Nicola and Victoria from Vistry Groups and have had so many issues with no communication. You're constantly chasing. Please do not buy with them.

Miss · 1 February 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Fantastic

Wendelburie Rise, Wellingborough. The sales and site staff are fantastic. Nothing was too much trouble and build quality was outstanding

Ian · 30 January 2023 · Linden Homes South West Wellington

★★★★★ 1/5

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Buying a Bovis home.

Hi. We recently wanted to buy a New Bovis Home from the Gateway in Bexhill East Sussex. We had a buyer for our home we paid a deposit of £500 to secure our new home at Bovis. Unfortunately our buyer pulled out, not unusual in these times we advised Bovis that we were still interested and wanted our New home. We were still several months away from the new house being ready. Bovis advised us that they could not wait for us to get a new buyer, not only did we lose the opportunity to buy our new house but we also lost half the deposit (£250). We have noticed that our new house is still not built and this is 4 months since we were told it could not be saved for us. Also we have noticed several other properties are up for sale on this Bovis site and have been for sometime. We have also noticed that Bovis property prices have not reduced in line with the changing market. To me it’s not a surprise that Bovis are not selling houses if they turn away potential buyers. If Bovis pulled out of this agreement why should I lose out.

Stuart · 28 January 2023 · Linden Homes South West Wellington

★★★★★ 1/5

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Be warned

Be warned, STAY WELL AWAY. The worst New Home I have every purchased. Shocking build quality with endless snagging list and with Linden Homes in no particular hurry to rectify. Do yourself a favour and leave well alone. Bunch of Cowboys.

Mr · 25 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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DO YOUR RESEARCH - DONT MAKE THE SAME MISTAKE!!

The Build quality is atrocious, customer services team are even worse. I can’t believe that in this day and age, companies like this are allowed to trade. They lie, overpromise and don’t deliver and don’t return calls. This has been ongoing for two years plus. Our home is currently on the market and two of the three toilets are blocked yet again due to inadequate drainage. Google this before you buy and you will see the truth about Vistry Homes/Linden Homes.

Richard · 19 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Amazing team at Kirkleatham Green!

A great experience from start to finish! Ben, Jack and Karl have been amazing throughout and made the whole experience really enjoyable. Really friendly and helpful people who put me at ease from the start and went above and beyond to make sure everything went right.Really happy with the house and the estate is lovely as well. You can tell Ben, Jack and Karl are really customer focussed and want the estate and the homes to be great for the customers, and its shown in the build quality and the success of the estate. Thanks a lot for everything! So glad I decided buy my first home with you!

Josh · 16 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)