Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFantastic team on kirkletham…
In buying a linden home on kirkletham green, I have found the whole experience great, Ben jack, Karl and kev have been helpful from start to finish, yes we have had snags to get completed but that was to be expected, but working together we have solved most, we had no internet for 6 weeks (due to open reach) but Ben and Jack let us use there dongle for the whole time. Nothing is too much trouble.If I was to put a suggestion forward for the company it would be to have a team of work people who can do your snags when your home but when you work Monday to Friday this is not the case at the moment. Ben jack Karl and kev keep doing what your doing and thank you for making our move into our forever home a good decision.
Claire · 15 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotKirkleatham green
We moved onto Kirkleatham Green in November our experience has been great don't get me wrong we had a good list of snags to get completed but most are complete now and that's because of the great staff that work for Linden homes to mention a few,Ben and Jack from sales are very professional and nothing is to much trouble they go above and beyond to sort any issues out for you also Karl and Kevin site managers are very customer focused and you can call on them at anytime and they will sort any issues out for you.The people I have mentioned have become like our second family and I feel like we have known each other for years please carry on doing what use are doing and hopefully everyone who moves on this site will have a great experience like we did.
Michael · 15 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotUncontrollable leak in our new build
After logging a leak coming through our bay window in our new build on 2nd November, we’re still waiting for a repair.No contractor has been sent out to attend the leak and we now have water pooling in through our ceiling, pulling off the plaster and damaging our floor. What can I say - their team are helpful when they’re on site and want you to rate them highly in their customer satisfaction surveys. But when there’s a real issue, their customer service team aren’t exactly responsive. I sat on hold for over an hour to the out of hours emergency line and no answer.
S · 14 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 4/5
TrustpilotWillow Woods, Ely
Just moved into the new Willow Woods development in Ely. Very happy with our home. Damien & the sales team have been great and the Site Manager Mike is super helpful, considerate and professional. Couple of small snags but nothing major and house looks great. Knocked off a star for how Head Office handled an issue with our part exchange. I thought that was cheap of them and we nearly pulled out but glad we didn’t as love the house and the area. Fingers crossed the love continues, will update if it doesn’t but for now, we would definitely recommend.
Nones · 6 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotI moved in my first home at the end of September
I moved in my first home at the end of September and even since there has been nothing but problems. The first day I moved in, my fob to get into the communal entrance was broken so I had to ask a neighbour to let me in which is very frustrating. When I walked into my home there was a massive hole in the wall and dirt all over the floor which the builders left, Linden Homes acted confused and said they ‘didn’t know it was there’ I then had to wait over a week for this to be rectified. The lock on my front room window was broken so I wasn’t able to open it let alone close it, in the freezing cold months it was causing my property to be extremely cold throughout. The estate agent asked a builder to come and fix this, they never showed up the first time, when they eventually did it was even managed to be fixed - the window is still broken 4 months later. The lift was out of service for around 3 weeks after I moved in, surely this is what I am paying my service charge for? Linden homes never informed me on the bin shed code, so I have had to ask around and eventually find out from an on site builder what the code is, this is basic information which I should have found out on the day I moved in. I was given the incorrect water supplier so I have been awaiting a letter from them which obviously never arrived as it was the incorrect company. The entire process has been a nightmare, the communication and professionalism is awful. I would not recommend at all!
Ella · 6 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotManor View East Grinstead 4-bed
Manor View East Grinstead 4-bedOverall we are very happy with the new home.The quality of the build is very good. We had it inspected by a 3rd party and though there are some minor snags, there are no major issues. We've been in for 3 weeks now. Linden have been in touch and proactive on any issues so far.We love the house and compared to what we viewed prior to this it is about 10% cheaper than others we looked at in the same area and much better with an incredible view.Customer service initially was not good at all. Mainly that e-mails and phone calls never got answered, Donna would not answer my calls and never answered my e-mails. I would have to go into the sales office on site on most occasions.However, since Alex arrived in the office, she always comes back to me and has been very helpful. Clive, the Site Manager is also great - both are a pleasuer to deal with.We are first-time buyers, being a new build under construction when we exchanged was unusual but we got to chose all our own features and extras and are really happy with the result.
Daniel · 4 January 2023 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotWorst property and service
The quality of the property I bought from LH is awful, worst one I’ve ever seen. Never buy from them, customer service was good in the beginning, once you changed your contract, no anyone replies you anymore. Site manager is just a liar who can do nothing for thousands snagging issues.Don’t buy from them, don’t trust them, they just wants your money.
Mark · 28 December 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAVOID
We have been a sold a poor home. Please avoid.
Rebecca · 21 December 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDO NOT USE PCR AGENCY FOR HIRING…
DO NOT USE PCR AGENCY FOR HIRING LABOURS! THEY DONT PAY THE WORKERS! YOU WANNA BUILD YOUR HOUSES FOR FREE
DZ · 29 November 2022 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDO NOT USE PCR AGENCY FOR HIRING…
DO NOT USE PCR AGENCY FOR HIRING LABOURS COZ THEY DONT PAY THE WORKERS! YOU WANNA BUILD YOUR HOUSES FOR FREE ?
DZ · 29 November 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 2/5
TrustpilotAbsolutely terrible company
Absolutely terrible company. The work is average at best. The customer services are awful. We have had approximately 35 days of work completed on our house with snags, all of which are bodges and usually fail multiple times. Do not use this home builder.
Paul · 22 November 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThey are cow boy company
They are cow boy company. They build houses with cheap poor material and charge a lot of money for them. We bought a house 7 years ago from them, new, and the issues are just piling, one after another.Incorrectly installed drain pipes, our toilets are continually blocked, incorrectly installed overflows, our roof is leaking damaging the ceiling in the bathroom and one bedroom. The sockets are randomly positioned, there is no level. There was no level in the toilet, the toilet was leaning to the side, the windows although advertised as breathable, do not breath at all, condensation is so huge, that we have water coming down on the window sills and on the floors every morning, the sink downstairs was installed cracked, the walls lack level and the walls were painted with cheap paint, which started chipping after half a year. I could just go on.Customer service is horrible, nobody wants to help and they just sends you round in circles from one person to another. They do not want to do any fixes, the warantly for the house is 10 years, we have been here 7 and they do not want to admit they are responsible for poor workmanship, rubbish management and awful materials used. Never buy a house from them They charge so much for so little they give.
Kasia · 21 November 2022 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotAwful and expensive Bovis part exchange experience
My wife and I were encouraged to part exchange our property for a Bovis house in Horam East Sussex as we wanted to move to the area from an area where the property market was slower. We were very clear about this from the outset and told that it would not be a problem. Bovis made a good offer on our property and told us that we had to be in a position to complete within 6 weeks and to instruct our solicitor immediately. We were cautious about this as they hadn't carried out a building survey but we were pressured by the sales team that we had to keep up the 6 weeks pace. Bovis listed our property on the market with local agents at the price they had agreed to pay (£30,000 below the agents consensus on market value - but this was ok for us) and carried out several viewings whilst the property was still owned by us. After about 3 weeks Bovis reduced the price of our property by £10,000 without consulting us, further de-valuing it in the local market place, and when challenged on this said that they were only interested in a quick sale for the first time. Despite forcing us to rush Bovis didn't carry out the survey on our property for 3 weeks and they then took another 2 weeks to produce the report - there were no major defects found. When I called the sales team I was told that the time wasted in producing the report did not effect anything and that we needed to keep paying solicitors fees, searches etc so that we could meet the 6 weeks deadline. Once it became clear to Bovis that they would not sell our flat in the 6 week period it took to buy our house I received a phone call from a low level member of the sales team to tell me matter of factly that they were pulling out of the deal. At this point we had spent around £5000 and were 6 days from exchange of contracts. Overall it was a really awful experience dealing with Bovis, from the sales teams rudeness to the money we lost. We visited the site about 2 months after our deal had fallen through and the house we were buying was sold. I strongly suspect that the reason our deal fell through is that a non-part exchange purchaser enquired about it and was preferred by Bovis. We sold our flat about 4 weeks after the deal fell through on the open market but had to sell at the lower amount that Bovis had reduced it to without permission as people enquiring had seen it at this price. I would estimate that the total cost to us in trying to deal with Bovis was around £15,000.
Sam · 11 November 2022 · Linden Homes South West Wellington
★★★★★ 2/5
TrustpilotVery Poor Communication/Service - Don't waste your time.
One of the worst companies I've dealt with for general communication - You go through the motions for share-to-buy but when it comes to signing up and paying a deposit, can you get hold of them? Three times, with three (phone) eligibility interviews, numerous personal data sent and then they are impossible to contact and just don't return calls, voicemails & e-mails. They then call out of the blue asking if I am still searching for a property. I said yes I am, just not with them anymore because of the above. This lot are ranked joint bottom with Bromford (New Homes) for basic communication/courtesy. Just not worth the time as they appear to not be interested and/or any good.
SP · 10 November 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotHeath Farm Estate, Greater Manchester
Heath Farm Estate, Greater Manchester. Only a couple of snags so far- moved in end of May 2022 so 5 months ago. 8 year site development- about 6 years left.Very good.
Shaun · 6 November 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
GoogleRating only, no written review.
Sam · 25 October 2022 · Linden Homes South West Wellington
★★★★★ 3/5
GoogleNice houses but the roads are not made for removal trucks they are a bit narrow but the house builders don't think of that when they build them
Alan · 25 October 2022 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotYOU DESERVE BELOW ZERO STAR
YOU DESERVE BELOW ZERO STAR. I WANT TO THANK YOU FOR NOT ANSWERING TO MY EMAILS, CALLS, AND VISITS TO THE OFFICE FOR TWO WEEKS. AFTER READING THE REVIEWS THANKS TO GOD, I DID NOT BUY MY FIRST PROPERTY FROM YOU GUYS.
I · 23 October 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThey act like a scam
They act like a scam. Filled in enquiry with phone number, but then they will send email telling you that's no phone number to contact you - and the email account they sent is not monitored + bounced back. Tried to call them 3 times and no one pick up. Poor experience and definitely not further proceeding with them
Mike · 21 October 2022 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilot16 months in and STILL fighting to get…
16 months in and STILL fighting to get things sorted - if i'd have known then what I know now, I'd not be in this house!!!
Jan · 21 October 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotSherford -DO NOT BUY THEIR HOMES !
Terrible builder and don't expect to have your snag list completed quickly as still waiting after 6 months. Poor communications and a list of excuses - DO NOT BUY THEIR HOMES !
Glynn · 18 October 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 4/5
GoogleRating only, no written review.
Andrew · 12 October 2022 · Linden Homes South West Chudleigh
★★★★★ 5/5
GoogleRating only, no written review.
Scott · 12 October 2022 · Linden Homes South West Chudleigh
★★★★★ 1/5
TrustpilotAvoid
Would definitely consider looking at other new-build companies and homes in Bristol and avoiding this one. (Taylor Wimpy, Brabazon, Barrett and Bellway all have new build sites across Bristol) When purchasing they don’t tell you the kitchen is a bog standard white, and all you’re choosing is the doors, they sell it like the kitchen would match the doors (like it should) so all other panels like the corners, centre posts, ends and top edging is in the cheapest bog-standard white. A massive cost saving issues which seems to be their main priority across the board, which isn’t what you’d expect when paying the prices you do. I’m now left with a grey and part while kitchen that looks odd and not done properly. When contacting Vistry and linden, was told they’re not willing to do anything whatsoever and if I wanted it sorted I would have to get it done myself. Only reason I’ve given 2 and not 1 stars is because the sales woman Tina has generally been excellent and helpful, but the money saving over customer satisfaction mentality is very disappointing.
Gavin · 1 October 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
