Trusted Agent profile
★★★★★
1,297 reviews across 7 offices and 2 platforms
Linden Homes South West has seven offices, in Newton Abbot, Exeter (two offices), Chudleigh, Penzance, Plymouth and Wellington. Together they have 1,297 reviews on two platforms, rated 2.5 out of 5 overall.
Linden Homes South West's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAwful company
Awful company. Dealing with an NHBC claim on my house at the 9 year point and Linden (aka Vistry) will do everything in their power to deny any responsibility or reply in a reasonable time frame to legitimate concerns. Shocking. The claim has revealed the extremely poor standard of how their houses are built, I’m just thankful it appeared within the 10 year NHBC timeframe.
5/5
TrustpilotWhat great service, support, and professionalism
Just taken position of a new Bovis home in Spring Vale, Knaresborough, North Yorkshire. Nothing but praise for the sales team, particularly Jess and site manager and his great crew who have all welcomed me and bent over backwards to provide a high level of customer service. My Home Survey report was extremely complimentary of the build quality and finish. Everything from the décor, appliances and cleanliness of house and garden preparation were outstanding. Yes, naturally there is a snagging list as you would expect for a new house, but nothing major and the site team have already started putting issues right. A lovely well designed and built home with the Yorkshire stone feel to the outside, but modern and high spec interior. I would highly recommend Bovis, especially in Knaresborough in a fantastic part of the country.
5/5
TrustpilotA wonderful experience with Linden Homes
I have just moved into my new home with Linden Homes at Crowborough in East Sussex. I have a wonderful experience. The Sales office team -Samantha Carey and Sharon Haycock are helpful, knowledgeable and patient.Excellent after sales service, the site manager Rob Cole and his team are very professional, outstanding and friendly. All snags of my new home have been sorted efficiently and promptly.I am extremely delighted. Thank you to all of the Linden team. Eric
1/5
TrustpilotAwful experience
Awful experience, no morals, sales people will lie through their teeth to get you to buy one of their cheaply made properties. Six months of delays. Constant miscommunication of build stages. They have no idea. Never again.
1/5
TrustpilotStoneleigh view Kenilworth
Shocking customer service! Non existent . bare faced liars and deceitful with sales particulars not being accurate. Pushy sales staff who String you along and waste your time and then ignore you! The experience has totally put me off buying an overpriced and cheaply built house.. lucky Escape
1/5
TrustpilotSave yourself the hassle
We moved into our home at the end of May, site staff were initially helpful in rectifying our snags, or at least we thought. Snags would get half fixed with a worker telling us that someone would be along later to fix once half the job was done. Some snags we would raise and the foremen/site management would tell us it was normal and nothing to worry about. This issue is mainly to do with mould in the kitchen/living room. It first appeared on the skirting board which a foreman said was nothing to worry about as he wiped it away. Due to our concern, they sent someone round to replace it and gave us a leaflet titled “how to live with moisture in your new home”…great. The mould however did return just in numerous places along at least 7 skirting boards and in our kitchen cupboards! The mould inside the cupboards has led to food being binned. The site management said they would look into it and help us which we fought for and eventually were told we would get a kitchen replacement as the mould was out of hand in the cupboards. This was about 2 months ago now and after at least 3 requests for an update, I finally had a visit today where I was told they would come round on Wednesday to take a moisture reading before ordering our replacement kitchen. 2 months ago we were told we would get a replacement and we were waiting on delivery yet today I’m told they will order it this week!We’ve had 2 industrial sized dehumidifiers in our kitchen for 3 weeks now which are a nuisance and are running up our electricity bill. Were told that Linden will pay the electricity for them but nothing has come of this. Other houses on the development have had similar issues and were in fact told that staff took their eye off the ball when their house was being built. Wow. Ultimately, we feel disrespected, frustrated and that we deserve our expensive house to be fit for purpose and not a health hazard. Speaks volumes that most of Linden's reviews are 1*.
1/5
TrustpilotBracebridge Manor - avoid
Buying a new build home, I do not expect the amount of mould we have encountered. The skirting boards are persistent with mould, we have cleaned them as instructed and it reappears. The kitchen cupboards are mouldy and damp. Their response ‘oh I’ve not seen this before’. Whilst they are replacing the cupboards, I have chased them for an update 3 times and have not received anything back. The lack of communication about this is shocking, especially since this is a health risk. Mould aside, we found plenty snags within the first couple of days, all were reported. We are still waiting for them to come and sort these out and it’s been 4 months.The site management appear to be at a disagreement about what needs doing, which is meaning we are not getting sorted. I also dont appreciate being belittled by the site management and sniggered at when I point out what’s wrong with the house. After we moved in, we saw a house on the estate with a sign in the window saying “can’t wait to sell up and leave” - we wish we saw this earlier so we wouldn’t buy from Linden.
2/5
TrustpilotBe careful about buying a new Linden home
I bought my new Linden home with my ex partner 10.5 years ago situated in a village near York.Over the years and just recently we have become aware of problems with the boundaries not being clearly defined which has the potential to cause serious problems with neighbours. For example at the front of our house we have a small front lawn measuring approximately 6.5 yards. by 4 with some small variation.The lawn is one entity and ends next to the neighbours driveway, there is no fence or a continuous line of shrubs to define a boundary. Just recently partly because the lawn had been dying for some time and efforts to make it grow had been unsuccessful we took the lawn up and replaced it with some new soil and planted small showy conifers and then laid 50 bags of good quality pebbles and it now looks fantastic. However it has been brought to our attention that we may have encroached onto our neighbours property in that even though in excess of 90% of the lawn is in from of our house a small section measuring approximately 1 yard by 4 yards belongs to the neighbours, this is misleading to say the least and a solicitor has said that in his opinion it is downright stupid of the builders to do this. The neighbours next door did not realise this either because they did nothing with that part of what appears to be our lawn and we spent money cutting it and maintaining it with water and feed etc for 10.5 years. In our opinion the 'boundary' should have been marked with a fence, or some other material which would have made it obvious to both sets of neighbours who that small area of lawn actually belonged to and who was actually responsible for maintaining it. Our neighbours did not maintain it for 10.5 years and they have only just become aware of it because of a pathetic and jealous neighbour !It also means that in order to gain access to the east side of our detached house we have to go onto their property which is a ludicrous situation we find ourselves in. In our opinion (our meaning my wife) Linden homes have acted foolishly and not applied any common. sense in doing what they have done. If we need to access the east side of our house wall in order to maintain or repair anything we have to be aware that we could be trespassing on someone else's property!!! What a ridiculous situation all because the builders have not applied basic common sense We are also unhappy with Linden in that numerous things in the house have been done using very cheap materials which in a relatively short time break down, i.e light switches which have all had to be replaced at some considerable cost, toilet flushing systems which leak water after flushing and keep leaking thereafter ( potentially very expensive where water meters are in use) not to mention the cost of replacing them £150 each at minimum , upvc window handles which break down within a few years, there are other problems too which I wont go into here.In short I would advise anybody thinking about purchasing a Linden home to think very carefully before doing so and if I had my time again before buying this house I would have asked for a £10 to15000 discount to make up for all the costs and inconvenience that owning this house has cost me.
1/5
TrustpilotOfferd me a deal on new flat in…
Offerd me a deal on new flat in Alphington exeter devon in March 2023 then put the price higher in September 2023 and very rude about it I am furious with their lazy management
1/5
TrustpilotDreadful company
Hard to put into words the experience we’ve had with Bovis. To cut a long story short, they pulled out of our part exchange after almost 6 months and on day we were due to exchange contracts. They didn’t even communicate with us and threatened to hold our deposit. We lost hundreds of pounds in solicitor fees and they lied to us time and time again. Cannot suggest more that you avoid this company.
5/5
TrustpilotBrindley Edge
We reserved our plot on the Brindley Edge site of Linden Homes in August, sales assistants were great and very accommodating when picking our options and upgrades. We moved into our home in April 2023 with slight snagging issues. Denis from customer care has been outstanding and is always there to help and fix any issues. Small issues he will get them sorted straight away and even do them for you there and then. The larger jobs he is straight on it and arranges for them to be sorted when he is with you. Cannot recommend Linden Homes enough especially the staff at Brindley Edge!
1/5
TrustpilotPurchased one of the show house on the…
Purchased one of the show houses on the Millwood Meadows development in Redditch. Constant problems with poor plumbing. Can't get access to leaks. Holes left in the render after they took away their signage and never filled.Poor customer service who are not helpful.
5/5
TrustpilotGreat experience with Linden Homes
Had a great experience recently with Linden Homes at the Copsewood development. Site manager Scott and his team were outstanding. Scott's hands-on approach to resolving the few snags at my house was impressive. He is also a very friendly person to work with. I would highly recommend their services.
1/5
TrustpilotThanks but no!
Let’s start on the positives - the salesperson at the site was very accommodating and good to deal with. The rest was awful. We were going to px our house. We expected a lowball offer, but not 20% less than our valuation from local estate agents. Still we figured it would be less effort than trying to sell, yet we came home to our historic house having had signs screwed to our wall without permission. Twice. The “incentives” were pulled because it had already had grass laid and bits asses which we didn’t want (which is never worth £10k!).In the end after much effort and complaints we pulled out and got our deposit back and pulled the plug. I’d avoid.
1/5
TrustpilotDO NOT BUY A LINDEN HOME!
Bought my flat as new build four years ago. It’s clear that Linden do not invest in build quality or safety. The place is falling apart. They installed an Orona light duty lift as the only lift in the whole complex and of course it is constantly breaking down because it’s not fit for purpose. There are leaksWe rarely have hot water because they appear to have installed a job lot of boilers that are all obsolete so it’s cheaper to buy a new boiler than try and source a new part. The central heating does not work.How they got the design of the building through fire safety regulations I don’t know. We are at one end of the corridor while the fire escape and lift are at the other end. If there’s a fire in one of the five flats between, we’re doomed. The main entrance door has never closed properly meaning anyone can come in …and they do. We have been burgled. My neighbours have been burgled. On top of that, thieves came in and helped themselves to a job lot of bikes in the bike storage because obviously the locking mechanism on the storage did not work. The finishing in the flat feels cheap and nasty. Linden? Never again!
2/5
TrustpilotGranny left stranded
We purchased a new-build two bedroom Bovis Home for my 80 year old mother-in-law in Witney in June 2020. This new estate with over 1000 homes was due to have local shops, community centre, care home, as well as schools and playgrounds. We purchased her Bovis home just across the road from where these shops were to be built, as she has mobility issues. It’s been over 3 years now and whilst there is a small Primary School and a small playground there are no shops or other amenities as promised by the developer. In fact, the huge area allocated for these units is in the middle of the estate and looks like a derelict wasteland, complete with broken fencing and overgrown rubble. No shops, the roads aren’t finished, there’s been no safe crossings put in, there are dead trees and incomplete landscaping everywhere and there isn’t even a postbox!We purchased this property on this estate with the promise that there would be shops and services. This estate has had people living here for over 5 years and nothing has happened and we are so disappointed. We also own a Bloor home on the same estate. I can accept the excuse of building delays due to Covid, but that finished 3 years ago! It seems like the developer have got their money from us, and then just moved on to the next build. It is a nice house, but living far out of a town on an ugly development with no shops is heartbreaking for us as well as granny who needs the local facilities. Plus, it has devalued the properties as well as making it them harder to sell.
1/5
TrustpilotWe bought a Linden Home property and…
We bought a Linden Home property and have had ongoing issues with leaks for years. All my neighbours have reported the same issues. Today when the plumber came to look at a shower tray he confirmed that the pipework underneath was an absolute joke and does not meet UK standards. The tray was also not sealed in. The buildings warranty won't cover this either. I would recommend to steer clear of this developer as I've read so many stories about leaks and shoddy pipework.
1/5
TrustpilotAvoid Linden Homes
Avoid Linden Homes, once they have your money they don't care about fixing problems.
5/5
GoogleRating only, no written review.
5/5
GoogleI remember back in my teens this was the brickworks, Yes a really great choice of House's
5/5
GoogleVery helpful, friendly and knowledgeable sales team. Nothing was too much trouble, and they seemed to really care about helping me find a house. Other housebuilders didn't seem as interested in answering my questions, but the sales people here seemed genuinely enthusiastic, plus the houses look great!!
5/5
GoogleI had a fantastic experience with Linden homes in particular with David who was in charge of my sales experience. For personal reasons related to my family needs we didn’t go ahead. But I absolutely loved the house I saw and David well and truly went significantly beyond what was required in the space of 48 hours. He also did that knowing that there’s a chance I wouldn’t proceed as we were both very honest. I can see why he has been working for many years and under other circumstance I could have easily bought what he had on offer.
5/5
GoogleI remember back in my teens this was the brickworks, Yes a really great choice of House's
1/5
TrustpilotThe Vistry group led by Greg Fitzgerald…includes Linden
The Vistry group led by Greg Fitzgerald and includes Bovis homes and Linden Homes are to be a ‘watch out’ for any potential buyer.I will not comment on internals, but the surrounding area to where they build is rife of noise pollution breaches, HSE re commendations and a plethora of false promises and they most likely will have a detrimental impact on your living and well being.Be aware.The issue reared its head July 1st 2022 and remains an irritant as a result of the neglect and contempt they hold people in. This is my experience and I can qualify.A simple search will show you historic Bovis fines for wrong doing.
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Newton Abbot has the most, with 771 reviews rated 2.5 out of 5, followed by Exeter (Gypsy Hill Lane) with 755.
The seven Linden Homes South West offices, by town:
