Trusted Agent profile
★★★★★
1,297 reviews across 7 offices and 2 platforms
Linden Homes South West has seven offices, in Newton Abbot, Exeter (two offices), Chudleigh, Penzance, Plymouth and Wellington. Together they have 1,297 reviews on two platforms, rated 2.5 out of 5 overall.
Linden Homes South West's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotDO NOT BUY
Do not buy in Glen Parva. Building on toxic landfill. Bet they will gloss over that one! Planning permission refused repeatedly locally. Finally central government overturned decision. All very dodgy. Feel sorry for people who end up living there.
1/5
TrustpilotFour unsolicited texts in the space of…
Four unsolicited texts in the space of two hours is almost harassment. How they got my number is beyond me but I will never engage with this bunch of cowboys.
5/5
TrustpilotThe purchase of the property at the…
The purchase of the property at the Park Gate site in Kidderminster was made easy by regular updates from Michelle at Linden Homes-she couldn’t have been more helpful and it was a pleasure to communicate with her
1/5
TrustpilotEstate plans change for the worse after purchase
After selecting a secluded plot close to the edge of the development, the estate plans around our plot have drastically changed from what we were told and shown at the point of sale and customer service are no where to be seen. Over the last few weeks, linden have built a footpath directly in front of our house connecting both ends of the estate, and the foot traffic is now much greater, despite vocal opposition from ourselves and neighbours in our street. They are building a footbridge metres from a neighbours kitchen window, and boldface lied to her when she questioned what they were building as it was not on the original plans. Be very wary of buying a house with this company unless you do not care what they built around you.
1/5
TrustpilotDo not buy from Linden Homes in…stowupland
Do not buy from Linden Homes in stowupland. We have had so many snags, they correct the snag then make a bodge somewhere else! We have had a hole cut in our kitchen ceiling as there was a leak, they fixed it plastered it then had to redo it as they hadn't plastered it correctly. Flooring not put down correctly one of our bedrooms flooring have not got to be taken up for the 3rd time! Ground work outside not been completed correctly. Dishwasher cupboard not pushed back correctly so not inline with other units. Work service needs correcting. Driveway has a few different colour slabs. Honestly the list could go on. We have given then several months to fix the above and other works which i have not mention and still not completed. We have took this matter higher. Please save yourself from wasting your time and money and do not buy from Linden Homes. We expected a few snags when we move in , but seriously this many!!
1/5
TrustpilotDo not buy a property with Linden
Absolutely terrible company. Do not buy from them. The sales team are lovely until you are locked into buying and they couldn’t care less. The mess of the property and amount of snags on handover was terrible. Over 2 years now and still snags outstanding. Customer service is non existent! Recently found out that they have never put insurance in place for the block of plates and never undertook a fire risk assessment, even though we pay a monthly service charge. Stay clear of this company.
1/5
TrustpilotHonestly when we first moved in they…
Honestly when we first moved in they were all over any snags the first few months then they dropped us. They pass you onto a useless department than has taken more than a month to get a response each time. The homes are a joke
1/5
TrustpilotSh!t Builds
Awful rushed builds. Waste of money. AVOID!!!!
1/5
TrustpilotBeware Linden Homes and Vistry Group
This company is the worst ever. The residents of Glen Parva Leicester who live close to the development at Cork Lane are having their lives made a misery. Constant piling nousr. Dust with unknown and untested substances possibly including asbestos has covered property gardens cars and probably lungs for weeks. No response from them whatsoever despite numerous emails, letters and phone calls. They have destroyed hedgerows. They have covetef local roads in mud. They do not adhere to one way signs and school drop off and pick up times lorries should not be moving. They state that they work closely with neighbours to establish good working relationships. Not a bit of it. They are a total nightmare and simply a greedy money-making set up. I am disgusted with them. They are building on a disused tip having been turned down twice so went to the previous government who let it through. DO NOT TOUCH THEM OR THEIR HOUSES WITH A BARGE POLE.Vile individuals the lot of them.
1/5
TrustpilotInaccurate Sustainability Policy
Inaccurate Sustainability Policy - Shockingly bad companyVistry/Linden/ Counrtyside/Bovis whoever you are - If it were possible to give you zero stars I would.Your Sustainability Policy states:We will place people and communities at the heartof our decision-making process and build sustainablecommunities that last and flourish. To ensure thateveryone’s needs remain central, we follow theVistry “Building Communities” approach, frommaster-planning and design, through to buildingand aftercare, working closely with communities andstakeholders throughout the development journey.To achieve this, we will carry out placemaking focused engagement with local communities and localcouncils and develop an approach to post occupancyevaluation to ensure a cycle of continual learningTo safeguard nature, we will work towards ensuringbiodiversity action plans are in place on all projectsand maintain relationships with Conservationorganisations..Focused engagement with local communities - what a joke. We, the residents of Glen Parva has asked for your attention to our concerns over the last few months whilst you construct a site of 165 homes on a previous landfill site. We have repeatedly asked for analysis of the dust that coats our homes, our cars and our children's lungs ! we want to know what is in it because we know what is in the ground below your site and what is being released into the air because of the work you are currently undertaking. Why won't you meet with us to discuss these concerns - where is your promised 'focused engagement with local communities' ? What an absolute shower of reckless constructors you are; and judging by the reviews on here, there won't be any aftercare for the poor souls that buy these properties, once ready for sale...Absolutely shocking - DO NOT BUY THEM
5/5
TrustpilotIssues are followed through
Issues are followed through. Great services. Thanks, especially to Patrick, the previous site manager.
5/5
TrustpilotGood size houses
Rating only, no written review.
1/5
TrustpilotWon't be purchasing another new build…
I won't be purchasing another new build from Bovis. Water seeped through the front door and utility room because they weren't properly sealed. No one bothered to ensure that the garden was the same as the other properties. The list of issues just goes on and on.
4/5
TrustpilotEasy to use website
Easy to use website, quick and efficient delivery.
5/5
TrustpilotPembroke Gardens - Alderbury
We dealt with Beckie in sales and Wil, the site manager at Alderbury. They facilitated our move, couldn’t do enough for us and became part of the Pembroke Gardens community while they were here. 5 stars!!!As with any new build we had a few snagging points and these were dealt with honestly and swiftly while they were on site and once they had left we had communication from the Vistry Office who had a few personnel changes but eventually got things sorted out.
1/5
TrustpilotReview of Bovis Homes (Edwalton Fields) and Avant Homes (Ruddington)
I had a disappointing experience with Bovis Homes at Edwalton Fields. One major issue was their pricing tactics. For example, they may list a house for £500,000, increase the price to £550,000, and then offer £20,000 as an "incentive," making it appear like you're getting a deal. However, this is misleading. They also claimed that their Area Director was offering a "really good price," but it felt like more of a sales tactic than genuine value. I strongly advise doing thorough research on the local market and not getting swayed by these so-called incentives.Additionally, I found that Bovis and Linden Homes were not reliable when the house was in the reserved stage. They didn’t complete the work as promised, leaving us in a difficult position.In contrast, my experience with Avant Homes in Ruddington was much more positive. They provided genuine support, offered fair pricing, and were willing to accommodate our needs. I highly recommend considering Avant if you're looking for a home in the area.
3/5
TrustpilotBe well informed before signing the reservation …
My review is solely based on the experience we had reserving our plot in Gloucester. According to the sales representatives at the estate,the Head Office changed our plot (which was £435 000) to 50% shared ownership without first communicating with the Sales team which was dealing with our case,as we had a already started the process of selling our old/current home with their Part exchange and could only reserve that plot once our house was sold. As compensation they offered us a bigger house ,at the top end of our budget which was (£450 000 incl the additionals we wanted) and agreed to give us the additionals plus the bigger house (which had been already reduced to £450 000 before we had our issue) for £450 000 which would have been enough to get the house plus additionals with the house we initially wanted.To cut the story short we are not getting any additionals or anything else anymore as we didn't mention it before signing for the reservation, which is our fault really as we didn't get the offer written down but rather as word of mouth over the phone. So please if they give you any offers have it in writing and also before signing the reservation, claim all of the offers they offer you for that house or plot. We were not well informed and were just under the impression that we are paying £99 to reserve the plot only.
5/5
TrustpilotLinden Homes - Freight Village
Linden Homes (Freight Village) Gateshead impressed us with their professionalism. The initial consultation was thorough, and they took the time to understand our needs and preferences.The quality of construction was excellent and has definitely exceeded our expectations.Thank you very much for all who were involved, especially to Louise that guided us through this process.
4/5
TrustpilotPembroke Gardens
The best part about buying a home at Pembroke Gardens was dealing with Beckie (sales) and Will (site Manager) who were both very friendly, helpful and efficient. We are finding dealing with Linden's customer service, now that Beckie and Will have left site, a very slow and frustrating process.
5/5
TrustpilotAbsolutely wonderful sales and site team
As a first-time buyer the team at Pembroke Gardens, Alderbury were absolutely amazing. They understood my ignorance regarding buying a property, and were always there to help me, always answered my calls and my silly questions.Both the sales rep and the site manager were brilliant - I always felt involved and attended to throughout the process, they were so friendly, understanding and engaging.Whilst it was only my first time buying a property, I do feel that the way the team looked after me made it SO much less stressful than it may otherwise have been.The team that looked after me? I can’t fault them at all, and they have my sincerest thanks.
2/5
GoogleRating only, no written review.
1/5
TrustpilotBe aware of Linden homes and Vistry
Be aware of Linden homes and Vistry company that own them. they have a very bad after care service for almost all things but any thing outside of the main build may not be covered by a grantee. if the kitchen or windows doors are out of the 2 year initial grantee and the installers that are subcontracted are no longer trading, you will not have a grantee. The people that installed the windows for my linden home are no longer trading and as such i no longer have a 10 year grantee. any malfunction and i have to pay to fix and this after 2 years and one day. Linden are not the great company they say they are and use 3rd rate subcontractors to save money. Do not trust that this company has your back when things go wrong, buy at your own risk
4/5
GoogleRating only, no written review.
4/5
TrustpilotThe team were excellent
The team were excellent, they built rapport and understood what we were after as customers. Always helpful throughout the full process of pre and post purchase. The site team have been excellent with checking in on anything we may require.
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Newton Abbot has the most, with 772 reviews rated 2.5 out of 5, followed by Exeter (Gypsy Hill Lane) with 756.
The seven Linden Homes South West offices, by town:
