1/5
TrustpilotNever buy a linden home workmanship…
Never buy a linden home workmanship absolutely appalling
Trusted Agent profile
Linden Homes Northern Home Counties estate agents in Cranfield and Stotfold
★★★★★
713 reviews across 2 offices and 2 platforms
Linden Homes Northern Home Counties has two offices, in Cranfield and Stotfold. Together they have 713 reviews on two platforms, rated 2.4 out of 5 overall.
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Our offices
Linden Homes Northern Home Counties's two offices, most reviewed first. Each has its own page.
Latest reviews from every Linden Homes Northern Home Counties office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotPlease do not purchase a house from…
Please do not purchase a house from Linden as they not only wait 4 years to fix something but then actually make out that you are a liar and tell you that they never did intend to fix the issue.
1/5
TrustpilotSelling the dream, delivering the nightmare
Seven years living on an unfinished estate. Paying exorbitant management fees to FirstPort - the company Linden selected- for basically mowing some grass on the estate. Drains still full of building rubble, roads and pavements still not handed over to the council. An eyesore plot of overgrown land at the entrance to the estate that on the marketing material and told by their representative was an extra parking area. Gardens of some houses flooding with sewage. A children's playground area moved, without informing buyers, to the front of the estate so it's now a target for vandalism and we're responsible for the damage. The list is endless.I wouldn't recommend buying from this company at all. They sell the dream then leave you to live with the nightmare.
1/5
TrustpilotWaiting 4 years to have something fixed
I really would think twice about getting a home from Linden, I have had an issue with my driveway flooding, to the extent that I have to refrain from parking on the driveway when there is heavy rain since it floods. It has been just under 4 years of getting them to fix it and they still have not sorted it out, what a joke.
1/5
TrustpilotIf you prefer no follow up after…
If you prefer no follow up after completion, pls go for it! There house was completed more than 2 years ago and the concern of leaning fence was raised at the very beginning, more than 2 years ago. Still no action and nothing has been done. They simply just walk away !
1/5
TrustpilotIt could improve by being honest when…
It could improve by being honest when trying to sell houses on a toxic site in Glen Parva. Please ensure that you explain to potential clients that there are now 100s of piles driven into the site to stabilise it. Also tell customers that there is still gas leakage that is supposedly being mitigated. Also explain that the old tip was often unregulated.
1/5
TrustpilotDO NOT BUY
Do not buy in Glen Parva. Building on toxic landfill. Bet they will gloss over that one! Planning permission refused repeatedly locally. Finally central government overturned decision. All very dodgy. Feel sorry for people who end up living there.
5/5
TrustpilotThe purchase of the property at the…
The purchase of the property at the Park Gate site in Kidderminster was made easy by regular updates from Michelle at Linden Homes-she couldn’t have been more helpful and it was a pleasure to communicate with her
1/5
TrustpilotEstate plans change for the worse after purchase
After selecting a secluded plot close to the edge of the development, the estate plans around our plot have drastically changed from what we were told and shown at the point of sale and customer service are no where to be seen. Over the last few weeks, linden have built a footpath directly in front of our house connecting both ends of the estate, and the foot traffic is now much greater, despite vocal opposition from ourselves and neighbours in our street. They are building a footbridge metres from a neighbours kitchen window, and boldface lied to her when she questioned what they were building as it was not on the original plans. Be very wary of buying a house with this company unless you do not care what they built around you.
1/5
TrustpilotDo not buy from Linden Homes in…stowupland
Do not buy from Linden Homes in stowupland. We have had so many snags, they correct the snag then make a bodge somewhere else! We have had a hole cut in our kitchen ceiling as there was a leak, they fixed it plastered it then had to redo it as they hadn't plastered it correctly. Flooring not put down correctly one of our bedrooms flooring have not got to be taken up for the 3rd time! Ground work outside not been completed correctly. Dishwasher cupboard not pushed back correctly so not inline with other units. Work service needs correcting. Driveway has a few different colour slabs. Honestly the list could go on. We have given then several months to fix the above and other works which i have not mention and still not completed. We have took this matter higher. Please save yourself from wasting your time and money and do not buy from Linden Homes. We expected a few snags when we move in , but seriously this many!!
1/5
TrustpilotDo not buy a property with Linden
Absolutely terrible company. Do not buy from them. The sales team are lovely until you are locked into buying and they couldn’t care less. The mess of the property and amount of snags on handover was terrible. Over 2 years now and still snags outstanding. Customer service is non existent! Recently found out that they have never put insurance in place for the block of plates and never undertook a fire risk assessment, even though we pay a monthly service charge. Stay clear of this company.
1/5
TrustpilotBeware Linden Homes and Vistry Group
This company is the worst ever. The residents of Glen Parva Leicester who live close to the development at Cork Lane are having their lives made a misery. Constant piling nousr. Dust with unknown and untested substances possibly including asbestos has covered property gardens cars and probably lungs for weeks. No response from them whatsoever despite numerous emails, letters and phone calls. They have destroyed hedgerows. They have covetef local roads in mud. They do not adhere to one way signs and school drop off and pick up times lorries should not be moving. They state that they work closely with neighbours to establish good working relationships. Not a bit of it. They are a total nightmare and simply a greedy money-making set up. I am disgusted with them. They are building on a disused tip having been turned down twice so went to the previous government who let it through. DO NOT TOUCH THEM OR THEIR HOUSES WITH A BARGE POLE.Vile individuals the lot of them.
1/5
TrustpilotInaccurate Sustainability Policy
Inaccurate Sustainability Policy - Shockingly bad companyVistry/Linden/ Counrtyside/Bovis whoever you are - If it were possible to give you zero stars I would.Your Sustainability Policy states:We will place people and communities at the heartof our decision-making process and build sustainablecommunities that last and flourish. To ensure thateveryone’s needs remain central, we follow theVistry “Building Communities” approach, frommaster-planning and design, through to buildingand aftercare, working closely with communities andstakeholders throughout the development journey.To achieve this, we will carry out placemaking focused engagement with local communities and localcouncils and develop an approach to post occupancyevaluation to ensure a cycle of continual learningTo safeguard nature, we will work towards ensuringbiodiversity action plans are in place on all projectsand maintain relationships with Conservationorganisations..Focused engagement with local communities - what a joke. We, the residents of Glen Parva has asked for your attention to our concerns over the last few months whilst you construct a site of 165 homes on a previous landfill site. We have repeatedly asked for analysis of the dust that coats our homes, our cars and our children's lungs ! we want to know what is in it because we know what is in the ground below your site and what is being released into the air because of the work you are currently undertaking. Why won't you meet with us to discuss these concerns - where is your promised 'focused engagement with local communities' ? What an absolute shower of reckless constructors you are; and judging by the reviews on here, there won't be any aftercare for the poor souls that buy these properties, once ready for sale...Absolutely shocking - DO NOT BUY THEM
5/5
TrustpilotIssues are followed through
Issues are followed through. Great services. Thanks, especially to Patrick, the previous site manager.
4/5
TrustpilotEasy to use website
Easy to use website, quick and efficient delivery.
5/5
TrustpilotPembroke Gardens - Alderbury
We dealt with Beckie in sales and Wil, the site manager at Alderbury. They facilitated our move, couldn’t do enough for us and became part of the Pembroke Gardens community while they were here. 5 stars!!!As with any new build we had a few snagging points and these were dealt with honestly and swiftly while they were on site and once they had left we had communication from the Vistry Office who had a few personnel changes but eventually got things sorted out.
3/5
TrustpilotBe well informed before signing the reservation …
My review is solely based on the experience we had reserving our plot in Gloucester. According to the sales representatives at the estate,the Head Office changed our plot (which was £435 000) to 50% shared ownership without first communicating with the Sales team which was dealing with our case,as we had a already started the process of selling our old/current home with their Part exchange and could only reserve that plot once our house was sold. As compensation they offered us a bigger house ,at the top end of our budget which was (£450 000 incl the additionals we wanted) and agreed to give us the additionals plus the bigger house (which had been already reduced to £450 000 before we had our issue) for £450 000 which would have been enough to get the house plus additionals with the house we initially wanted.To cut the story short we are not getting any additionals or anything else anymore as we didn't mention it before signing for the reservation, which is our fault really as we didn't get the offer written down but rather as word of mouth over the phone. So please if they give you any offers have it in writing and also before signing the reservation, claim all of the offers they offer you for that house or plot. We were not well informed and were just under the impression that we are paying £99 to reserve the plot only.
5/5
TrustpilotLinden Homes - Freight Village
Linden Homes (Freight Village) Gateshead impressed us with their professionalism. The initial consultation was thorough, and they took the time to understand our needs and preferences.The quality of construction was excellent and has definitely exceeded our expectations.Thank you very much for all who were involved, especially to Louise that guided us through this process.
4/5
TrustpilotPembroke Gardens
The best part about buying a home at Pembroke Gardens was dealing with Beckie (sales) and Will (site Manager) who were both very friendly, helpful and efficient. We are finding dealing with Linden's customer service, now that Beckie and Will have left site, a very slow and frustrating process.
5/5
TrustpilotAbsolutely wonderful sales and site team
As a first-time buyer the team at Pembroke Gardens, Alderbury were absolutely amazing. They understood my ignorance regarding buying a property, and were always there to help me, always answered my calls and my silly questions.Both the sales rep and the site manager were brilliant - I always felt involved and attended to throughout the process, they were so friendly, understanding and engaging.Whilst it was only my first time buying a property, I do feel that the way the team looked after me made it SO much less stressful than it may otherwise have been.The team that looked after me? I can’t fault them at all, and they have my sincerest thanks.
1/5
TrustpilotBe aware of Linden homes and Vistry
Be aware of Linden homes and Vistry company that own them. they have a very bad after care service for almost all things but any thing outside of the main build may not be covered by a grantee. if the kitchen or windows doors are out of the 2 year initial grantee and the installers that are subcontracted are no longer trading, you will not have a grantee. The people that installed the windows for my linden home are no longer trading and as such i no longer have a 10 year grantee. any malfunction and i have to pay to fix and this after 2 years and one day. Linden are not the great company they say they are and use 3rd rate subcontractors to save money. Do not trust that this company has your back when things go wrong, buy at your own risk
1/5
TrustpilotShame you have to give a star
Shame you have to give a star, zero works for me. This company consists of cowboys. They do shoddy jobs and fob you off with lie after lie. Do not even buy a house from them for you will spend more money rectifying their mistakes that they bodge up even more. The customer service is awful. The building work is terrible. Fitters are paid for the number of kitchens they fit in a day - imagine the quality. Everything is done on the cheap. My advice? Go with a reputable builder.
5/5
TrustpilotThe whole home buying process was so…so smooth
The whole home buying process was so smooth with Beckie, she took care of everything in a very cheery, friendly and efficient manner, nothing was ever too much trouble, she would regularly contact me out of her work hours. She made the whole process so easy especially as I was dealing with an incredibly difficult time in my life. Will the site manager was a pleasure to have around, again nothing was ever too much trouble. He was round in an instant if I had a query and he sorted the problem or booked in trades to rectify the problem within a couple of days. Will’s attention to detail was exemplary, he wasn’t happy unless everything was perfect. Like Beckie, Will was always cheery, friendly, efficient. He also worked out of hours to double check that things were ok. The site was always tidy and organised. I am so pleased with my new home. Since Will and Beckie have left the site there have been a few small glitches but nothing that Vistry has hasn’t tried to fix immediately. All in all, I have thoroughly enjoyed my new home from buying, moving in, adjusting and feeling supported during the whole process. It’s all been so easy and that is definitely thanks to a great team being in control.
5/5
TrustpilotPembroke Gardens
I had an excellent experience from Linden at Pembroke Gardens. Beckie was so helpful & enabled me to secure the plot I wanted. The quality of the build is good with only a few minor snags which have been rectified. Very happy with my move.
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Questions about Linden Homes Northern Home Counties
Which Linden Homes Northern Home Counties office has the most reviews?
Cranfield has the most, with 701 reviews rated 2.4 out of 5, followed by Stotfold with 691.
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