Trusted Agent profile
★★★★★
714 reviews across 2 offices and 2 platforms
Linden Homes Northern Home Counties has two offices, in Cranfield and Stotfold. Together they have 714 reviews on two platforms, rated 2.4 out of 5 overall.
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Linden Homes Northern Home Counties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPembroke Gardens
I had an excellent experience from Linden at Pembroke Gardens. Beckie was so helpful & enabled me to secure the plot I wanted. The quality of the build is good with only a few minor snags which have been rectified. Very happy with my move.
5/5
TrustpilotGreat after sales service and excellent…
Great after sales service and excellent build quality. We moved in our new house in December 2023 and Joel was on hand to provide support and to check everything was OK. As with any new house there are a few snagging issues. The site manager Ian was on hand immediately to organise the various trades to fix a plumbing issue and nothing was too much trouble. All items on our snagging list were dealt with promptly and by polite, friendly tradespeople. We are new to the area and were delighted to be dealing with such lovely people
5/5
TrustpilotBoorley Park
From start to finish everyone involved with our house purchase has been excellent. We moved into our new home in December 2023 and the customer care and service from Joel was outstanding from the very start. Nothing was too much trouble, we were kept informed every step of the way during the build of our home to the day the keys were ours, with clear communication and support from Joel. There were a couple hiccups outside of Lindens control that caused delays, but we were promised a move in date and Joel with the site team miracously made it happen (I still dont how they managed it, absolutely incredible!) We have had nothing but ongoing support from the site team since moving in. I would reccomend the Boorley Park Linden and Site teams to anyone, they have been fabulous.
4/5
TrustpilotThe home and onsite team
The home and onsite team, sales person and site manager, were excellent, helpful, understanding and facilitated a good move. However, the Linden solicitor was less competent, sending out-of-date site maps only days before potential exchange. I was forced to make a 5 hr round trip journey to the site engineer to clarify the actual site map, adding last minute stress.
4/5
TrustpilotPembroke Park
Pembroke Park, AlderburyMoved in in August 2023Pre move help and advice from the sales rep Becky was excellent. The site manager, Will, was always helpful over any little glitches. The house has been generally of good standard with only a few minor snags which were quickly dealt with. Our only issue was with identifying the completion date and a rather inflexible attitude with this, but eventually sorted out. Customer services have been quick to respond after the workmen all left and we had unsolicited visits from the team to check all was ok. I understand that everyone’s experience may be different but ours has been very positive and we are very happy with our new home.
5/5
TrustpilotBoorley Park
We moved in boorley park in Dec 2023 just before Christmas. From start to finish the whole process of buying was made very easy and uncomplicated. Joel has been fantastic and very helpful and all of the site managers have been great and they are all very courteous. Any issues we may have had were dealt with very efficiently, which made everything so much more stress free. We've had a great experience with Linden homes and we would recommend.
4/5
TrustpilotWe moved into our home back in December…
We moved into our home back in December 23. Both the sales and the site team were really helpful at all times in resolving inevitable issues with a new home, although to be fair they were small in number. We love the house and the development and have no regrets whatsoever.
5/5
TrustpilotBoorley Park - would definitely recommend
Can’t fault linden at all. From Joel in the sales office through to Ian the site manager. We had a very smooth moving process, and all our snags were handled very quickly, quicker than we ever imagined would happen! Ian even knocked our door every Friday for weeks to check we were all ok and whether we neededanything. Would definitely recommend.
2/5
TrustpilotDeeply regret our house purchase
Deeply regret our house purchase. Everything is substandard; we can understand wear and tear (albeit too soon for wear and tear issues!), but if it's a design fault then it's something we'll have to live with.For example, the downstairs toilet needs unclogging periodically because the underground pipes are kinked!They are finally resurfacing the roads. But, instead of doing it in sections, they decided it's a good idea to block access for 2 days (in a row) that coincides with bin collection days.
5/5
TrustpilotHarrington Park Exeter 5*
Moved into Harrington Park around 18 months ago. Patrick Williamson was always attentive and happy to help. Made the whole settling in period seemless by going the extra yard to get jobs done quickly. Would recommend.
1/5
TrustpilotAwful new build homes
Awful new build homes, please don’t buy off these. So many problems after being bought. Problem after problem.
1/5
TrustpilotHow on earth do these cowboy s linden…
How on earth do these cowboy s linden homes get away with building utter rubbish 🤬they need to be fined massively and not allowed to continue to build homes anymore!
1/5
Trustpilot14 June 2024
On the 13th of June 2024, I visited Meadow Heights. I had reserved my plot with a deposit back in April and paid £3,038 in May for my flooring. Despite being initially told I could move in on the 3rd of April, then the 28th of May, the date was pushed back to the 28th of June. Upon inspection, I found numerous defects in the house. There were cracks in the walls of all the rooms, water damage under the kitchen unit, and the window cill badly damaged by decorators. The finish in my kitchen was inconsistent, and all the doors seemed out of place. The surrounding area of the house had a great big drop, making it unsafe, especially for children, as noted by the surveyor. Despite promises from the saleswoman, Sonia, that fencing would be put up around the boundary lines to prevent people from walking onto the property, I was informed on the 13th of June 2024 that no fencing would be installed. My sister asked her on one of our visits to the property what's going to be around the boundary lines , where the gully, Sonia the sales woman state " it would be fencing around" which was a lie. Because she tells me that the contractor not going to put a fence around, so lie and untrustworthy. All changing because I am pointing out several issues with the property, they are trying to making to difficult so I change my mine about the property. Imagine buying a newly built , not live in there as yet and the developers not wanting to fix the defects and carry out all the work in the property. Imagine when I live in the property and there is problem, can you imagine how these untrustworthy and difficult they are going to be to fix defects and problems.There were massive manholes at the side entrance, unsecured, and a deep pothole next to one of them. The construction director who visited the property with me highlighted these safety issues that needed to be rectified before completion. The garden was in a rough state due to how the topsoil was laid, leaving it purely muddy. The fencing around the garden was poorly done, showing a lack of common sense in landscaping. The inspection chamber was not level with the ground. I highly recommend all potential house buyers to conduct an extensive private snagging report, as it proved to be very useful in my case. The report highlighted inconsistencies in the finish in various areas of the house, such as the hallway, lounge, stairs, and landing and the lists continues..... Unfortunately, I was unable to upload pictures to show the issues. The house is far from being finished, and it seems that the saleswoman for Meadow Heights in Batley is rushing to complete the job to meet her sales target. I strongly advise against buying from this developer, as they have proven to be a waste of time. They may talk nicely and make promises when they want your money, but once they have it, it's a different story. Even mortgage companies are hesitant to provide mortgages for Linden Homes. The detached house located at the rear entrance of the plot is a significant investment at £310,000. Although the new house was intended to provide a wonderful and cozy feeling of home, it has unfortunately resulted in nothing but frustration, anger, anxiety, stress, and various issues. The process of purchasing the house was swift when it came to taking your money, but when faced with problems, the attitude of the individuals involved changed drastically. The sales representative was eager to finalize the sale by the 28th of June 2024, yet did not show the same level of urgency in addressing all the existing problems. It is important to note that I am aware of breaching the contract, and I am well within my rights as outlined in the agreement. Linden Homes will be required to reimburse me for the reservation fee and the £3,038 spent on flooring. Because they are the one breaches their contract. My advice to anyone who thinking buying a house from Linden homes, think twice and ask yourself this question is it worthwhile all the hassle, poorly built quality and rushing to meet sales target 🎯.
5/5
TrustpilotFerriby Fields - Scartho Top
Exceptional customer service / care from Stuart Marshall & Sam Lumb I cant rate these chaps enough, we bought our new build from Linden & it felt like buying from a friend rather than a company, I would highly recommend using either sales rep, excellent knowledge, friendly & funny any issues are done prompt & a high level of customer service even when not needed is always given. 5*+
5/5
TrustpilotBrindley Edge - Coventry
We first visited the Coventry Linden Homes office in January where we were greeted by Rachael. We found the house we wanted and the process from then on was smooth sailing - mainly due to her organised approach. She has been nothing short of incredible throughout this whole house buying journey. Just before moving in, we had a house demo with Denis who explained everything to us to put our minds at ease before getting the keys. He then visited us 2 weeks after moving in to check any snags that might have come up. Since then, he’s sorted all of our snags (nothing major by the way!) quickly and efficiently - while remaining friendly and professional at all times. We’re so pleased with the service we’ve received and our house is absolutely beautiful. Thank you Linden Homes.
1/5
TrustpilotIf we could leave a 0* review then we…
If we could leave a 0* review then we would have done!The customer service is just absolutely appalling. We have been going back and fourth over snags that we reported with the site manager at the time, which we have evidence of, yet because the site manager didn't complete the necessary paperwork at their end correctly they have no records of some of our snags and now are refusing to fix them. They also won't provide any evidence to support their stance either!It seems very much like a large amount of snags were not reported to improve their statistics.I know a very small handful of people on our estate (over 100 homes) that have had a good experience. The rest are going through the same if not worse!
1/5
Trustpilotirresponsible
I give one star, because I can't give zero, I booked the plot in August 2023, they said the house would be ready in mid-February, at the beginning of February the seller said she could give notice to my landlord that we would move in at the end of March , I gave notice informing that it would stay until the middle of April, at the end of March they warned that it would not be ready on that date, I asked my Landlord for an extension until the middle of May, but I was informed again that the house would only be ready at the end of May, now I have nowhere to stay, because my Landlord cannot extend it again. And I am simply being ignored in my problem. If you want to avoid hassles, look for another construction company.
1/5
TrustpilotI have sent my unsiscribe notice 10…
I have sent my unsiscribe notice 10 times but they just ignore it it’s the worst company ever
4/5
TrustpilotHigh quality properties
High quality properties. Love them!
5/5
TrustpilotIn love with our home
In love with our home, moved in 8 months ago and have no complaints, the sales team were really helpful, the house is built to a good standard with a lovely finish. Being a detached house is so peaceful we can’t hear any noise around us and our neighbours don’t hear us either. Linden were able to give us a good deal too to help with the purchase. Any snags at the start were dealt with immediately. So far so good.
5/5
TrustpilotExcellent Service from Linden Homes Sales Team
We're currently in the process of moving to our new home in the Linden Homes development Orchard Green, and I must say, the service provided by the sales team has been exceptional. Right from the beginning, they made the entire process smooth and hassle-free for us. Communication has been excellent throughout, with the team keeping us informed every step of the way. They were always available to address any queries we had, which we really appreciated.We also found the home demonstration they arranged, along with the site manager, to be extremely helpful. They took the time to walk us through everything in detail, ensuring we understood all the features of our new home.In addition, I'd like to mention that we've completed a part exchange with them, and the process was handled efficiently and seamlessly.Overall, we're highly satisfied with the service provided by Linden Homes. We look forward to updating our review in a few months' time once we've settled into our new home
1/5
TrustpilotBuyer be aware
We will have been living in our new build 3 years in June this year. We are still waiting for our ‘snag list’ and other issues to be fixed. Trying to communicate with customer services is exhausting, passed from person to person, when you escalate your case, you speak to a half capable human who promises you the world. Then back to square one. We have had more people around to ‘assess the job’ than I can count. We have been waiting for a replacement toilet for two years, good job we have three! Have I chased it up I hear you ask, yep, they cannot give me any information because a contractor supplies it, they will contact you (they don't) can I have the name of the contractor so I can chase it up? Course I can’t. All the finishes in the house are horrendous, I decided to decorate the kitchen/dinner because it was the only room that wasn’t waiting for things to be fixed (apart from the window and patio door) it took me two days to sand the walls down and other prep which you just shouldn’t have to do in a new build. When we unscrewed the sockets and light switches we realised that they had been filled around the edges to mask the awful job. We now have holes around the sockets/switches. Just one example, I could right an essay. I honestly think it’s hilarious at this point. Thank goodness we don’t have major issues.If you have to buy a house from this company I would 100% recommend getting a snag Dr in, it will be the best money you have ever spent, this company will literally tell you the earth is flat!
1/5
TrustpilotLazy, inadequate, poor quality shocking builder
Are you Looking for a new home? Do you enjoy being happy and stress free? Do you like company’s who are open and honest? If you have answered yes then AVOID AVOID AVOID linden homes in Suffolk at all costs!!! Don’t believe a word they tell you, from the moment you start a journey with them you will sincerely regret it and wish you went to reputable builder in the area. Customer service is rude, slow, aggressive communication style and unhelpful, I’ve had better service from McDonald’s staff on work experience. I fully regret buying my 3 bed semi house from linden it’s been nothing but structural problems with the house, they built my neighbours driveway to narrow so he/she can’t park their cars on it and now the site have asked me to give permission for them to dig up the green land in front my house so they can build me neighbours a carpark as they don’t know how else to resolve the issue for a mistake THEY made and they are now making it my problem and ruining the nice view I have but there is no f#cks given!!!! I’ve emailed and called and expressed my views but no luck!! It’s fallen on deaf ears.
1/5
Trustpilot0 Star Rating If I Could!
If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their sites for 2 years now and are still having problems with them.
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Cranfield has the most, with 702 reviews rated 2.4 out of 5, followed by Stotfold with 691.
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