Linden Homes Northern Home Counties reviews in Cranfield and Stotfold

★★★★★ 1/5

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you bought the house

The linden homes experience is disgraceful, customer service consists of blame the buyer and play the victim. I have never had such poor relations with a company that will use any trick in the book to not accept any responsibility for their shoddy work, even when nhbc agree with the poor standards they just simply ignore the report and turn it around to being minor faults that somehow you imagined. They try to enforce a two weeks deadline for reporting faults to start with and then claim that you must have damaged the property after that deadline. The most important thing you will buy in your life and then put through the mill for being so gullible, what happened to giving the customer a decent service? a fantasy at linden.

Rob · 15 September 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 4/5

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Very polite, good after sales

Sales staff and site manager very friendly and approachable. Contacted by after sales customer support within 1 week of moving in to check on problems. Quality of components and fittings generally pretty good. Only relatively minor snags found: sales staff and site manager performed snagging list after two weeks and seem to be willing to deal with them - time will tell if they live up to their promises. Overall design of home is excellent and well thought out (e.g. light & spacious, good modern layout, plenty & well placed power & TV/phone sockets etc). So far found LH a pleasure to deal with. The reason for the 4 stars is because whilst the snags are generally minor, most are things that ought to have been spotted & resolved by LH before moving in (e.g. missing runner in shower screen). Otherwise I have found the situation to be the complete opposite of the horror stories found on this and other review sites (this of course is only my own personal experience).

Wybird666 · 11 September 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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I would never buy a Lindon build house again...

This company sets up management agreements with a company called Hazelvine Ltd. who, due to the legal structure of these agreements, are able to treat the homeowners very poorly. See the poor reviews for Hazelvine all over the internet. It is impossible to get out of these agreements in many cases. Also, there were loads of issues with the quality of my Lindon build house which I am still correcting at my own cost, and I had many failed promises to call me back about issues when I first bought my property. Once they have your money.....

Craig · 24 August 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Terrible customer service

Bought a new build almost 2 years ago and filled in our snagging list. 23 months later and they still haven't done anything about our shower that doesn't drain, and our water boiler is missing an important part meaning it breaks down and needs replacing every 6 months (they're covering the repair while we are in the 2 year period, but not installing the vital part!)Their customer service is appalling. I email them, I ring them, I speak to builders on site, and nothing gets done. My emails get ignored (except for the confirmation email to say they've received my email and will respond within the next 7 working days), my calls, if I manage to speak to someone, they promise me they will sort this out for me but nothing changes. I've been to the sales suite and they've given me contact details for specific people in the customer service team, but they ignore me too.I want to submit a complaint, but to submit a complaint you email their customer services team - the same people who are ignoring me already, I doubt sending another email will change anything! They should have a department specifically for complaints, so when you submit a complaint you get to deal with someone other than the people you're complaining about.In just over a month, we will be out of the 2 year period where they are responsible for things that break, and I feel like they're just holding on until that date when they will say that it's no longer their problem. Unfortunately for them I've documented our correspondence and will be taking this further!Buying a home is stressful enough as it is... 2 years later and I have a shower that doesn't drain and intermittent hot water, and all Linden are doing is causing me more stress and frustration.

Ffion · 23 August 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Absolutely atrocious customer service.

Absolutely atrocious customer service.If you are thinking about buying a house from them, don't! We moved in some 2 years ago into a new build and whilst the service was good whilst the sales team were on site, the Chiltern region customer service who took over once all the houses had been sold has been appalling.We are a group of 10 houses. All of us have had snag lists in excess of 100 items and 4 of us have suffered floods/water leaks through poor plumbing. In our case, the plumber clearly identified that the fault was with an incorrectly fitted pipe. We sent a letter, with photograph and statement from the plumber and yet over 3 weeks later we have not even received an acknowledgement from them (apart from their automated email response which says they will respond within 7 days). The fault happened just outside the 2 years guarantee in which they have to take responsibility and so they seem to be doing everything they can to avoid accepting any responsibility.When you phone customer service, the phone either rings out with no-one answering, goes to answer phone but you don't receive a call back or your call is answered but getting them to actually come and correct faults is a constant uphill struggle. The head of customer services seems to avoid direct customer contact, leaving it to more junior staff to deal with angry customers who seem to struggle to know where they are with getting faults fixed.Buying a house is the most expensive purchase most people will ever make and yet this company do not seem to care after taking your Mahoney and will do anything to avoid taking responsibility for the poor workmanship of some contractors they employ. We are having to have 2 of our ceilings replaced due to the incorrectly fitted pipe and 2 independent builders we have had out have said that the wrong boarding has been used to make the ceilings in the first place!I have never known such bad customer service in all the companies I have dealt with over the years and would never recommend a Linden Homes to anyone. If I could give 0 stars I would! It's the first time in my life that I have written a review of a company and I actually feel like going to the local newspapers (they are building in the local area again) and TV because the service we have had has been so appalling and I would want to warn others that their lovely new build may not be the dream home they want to believe it is.

KS · 22 August 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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U am a house owner here at Linden Home …

I am a house owner here at Linden Home. They are the worst house builders. All lies and rubish costumer service. The house is pulling apart in 1 year tome.I wish i could go back now and never had have been had to buy my home from them ever!!!!!

Vildan · 17 August 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Wow - Frosty Much?

Unbelievable that a company with such dreadful reviews would not fix these issues at ground level. Maybe even redressing those reviews so that posters can re upload them.Granted these are a small percentage of the overall sales volume, but they are there and everyone can read them. My experience was similar, yet I did not even get to the sales process. So disenchanted was I with the attitude of the Swindon management. £150,000 + over regional market value equivalent. Wow that is some uplift for a new home.Such a lack of warmth, patience or empathy ...in fact quite a hostile reception. Naturally I would not be spending money with them, let alone making myself mad with their apparent aftersales apathy. People buy from people,It seems to me they are all over first time buyers, help to buy or those who don’t do their local index research, and not so keen to deal with people who do.Despite claiming how fast their development are selling and how in demand they are, I seem to still have around 21 text messages offering me deals, discounts and offers!Wouldn't move my family on the basis of company values alone.

Debbie · 14 August 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Awful customer care

Awful customer care, terrible communication. Empty promises about after care. We have been handed from one person to the next and have had to chase every linden representative available in order to sort our "2 week" snag list. We still have outstanding jobs such as lights not working, mould on ceiling and a shower door not closing. Our experience has been upsettingly stressful.

Kat · 5 August 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Cowboy company - rubbish builds

Moved into the property 2014 and logged all the snags with the property. Leaky windows, leaky bath, leaking under the sink, no plugs, doors leaking, taps broken. Some repairs - well if you want to call them repairs - have been made but still fighting now for my replacement door from 5 weeks ago which was promised in an email. Everything is logged from day one yet they still fail to respond to complaints!! They don't even know what good customer service is - overall rubbish company and I am now escalating all issues legally and will let everyone know via social media how bad this company is including showing prospective buyers at new sites the pictures of how rubbish the work is in the properties and emails!!!

Karen · 26 June 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Automated Cold Calling no way to stop

Automated Cold Calling no way to stopAwful quality of the apartments. Automated calls continue from a hidden number without an option to unsubscribe from future messages.

Arthur · 21 June 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Where do I begin?

Used one of my parking spaces for storageFence blew down in car park and luckily I was out or it would have landed on my carLost count of defects raised (including a moving wall, knackered floor joists and entire ceilings sagging), but many are still outstanding after over a yearRecent data protection breech where my details were given to a neighbour via emailWindow pane changed with no prior appointment and only my 13 year old autistic son presentParking space not FFP as smaller than all the others and due to being in corner by high fence/wall, cannot be accessed when car park in full occupation Waterlogged garden Floor coverings damaged by contractors Missed appointmentsDire customer service/communication

Lorna · 22 April 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Purchased a new house from these …

Purchased a new house from these clowns. How they are still trading is beyond me.Poor customer servicesPoor workmanship Poor communication Now having to peruse through the courts to get the work correctedCrowd hill green site fair oak

Derek · 20 April 2017 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Dishonest and poor quality housebuilder

We bought our first home using Help to Buy. Being a new build we expected it to be a high standard inside and out. Being a 'professional' company we expected high level of customer service and quality information. We received none of these. We had so many defects I have lost count. Wasted so many days waiting in for defects to be out right. Paid for items that were promised as part of the house and they are not to standard. House size, parking spaces and tenure type were falsely advertised and omitted. Ground rent increases but we weren't advised. But worst of all we found out 4 months after completion, that Linden Homes lied to us about the leasehold aspect. They told us the freehold was not available as nother not for profit party (college next door) owned the land our homes were built on and the freehold was not available. It has been owned since Linden Ltd since May 2015. We completed in September 2016. It was a lie the whole time. Not just us. Once I spoke to neighbours doscovered they were told exact same thing. Sold by deception. We didn't mishear. If I had this voice again I would buy or believe anything if GallifordTry trading as Linden Homes. #leaseholdscandal National Leasehold Campaign Kaleidoscopic Dunstable

Louise · 19 March 2017 · Linden Homes Northern Home Counties Cranfield