Trusted Agent profile
★★★★★
711 reviews across 2 offices and 2 platforms
Linden Homes Northern Home Counties has two offices, in Cranfield and Stotfold. Together they have 711 reviews on two platforms, rated 2.4 out of 5 overall.
9
Reviews on Google
All 2 offices
702
Reviews on Trustpilot
Business-wide
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Linden Homes Northern Home Counties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAs a former sales executive for linden…
As a former sales executive for linden homes I have experienced the good and the bad. I feel for the customers as they are sold the dream and that is what they should recieve . The reality is not so, this company bullies their staff and does not comply to messages they spout of being an equal and fair employer.
1/5
TrustpilotDO NOT BUY A PROPERTY FROM LINDEN HOMES
Actual Rating: ZEROIt is hugely frustrating I find myself writing about a major leak once again from a property purchased from Linden Homes in December 2015.The quality of contractors selected for the development by Linden Homes is substandard. The latest leak brings the total to 4 in my flat since I bought the property. Regrettably I am unable to get reasonable insurance given the history of leaks in the flat.I am extremely disappointed with the duty of care from Linden Homes. I was refused a survey of the pipes in my flat after the major leaks during the warranty period. They also turned down my request to extend the warranty given the problems I encountered. I wrote a review 6 months ago in the hope that it would be the last one. I was pleased your readers found it useful and hope more will take notice of the persistent problems experienced.You Have been Warned - Do not buy a property from Linden Homes
1/5
TrustpilotPublic Inquiry urgently needed on…
Public Inquiry urgently needed on Linden Homes Since posting about my uninhabitable house that Linden Homes forced me out of on 19/01/2016 and to date I've never been able to go back to, yet am still paying a mortgage on of more than £1,235 every month (~£33,500 to date since being forced out), I've monitored this site and to date my post has had 786 views. I really hope I'm helping people to not make the mistake I did and not part with their hard earned money. Do NOT buy from this unscrupulous company if you don't want your life ripped apart as mine has been. Once Linden Homes has your money, they don't care and they won't fix THEIR mistakes. I'm not at all surprised to read all these bad reviews on Linden Homes. I would urge people to go onto the website : Nomorejerrybuilt .com and select "dirty tricks" from the menu on the right hand side.(Sorry, links aren't allowed on this site) but it's easy to find. Particularly referencing the CEO of Galliford Try, parent company of Linden Homes, Peter Truscott, who has never had the common courtesy to respond to me in more than 2.5 years and yet I still remain unable to live in my brand new house. Interestingly, I am aware first hand that he has responded personally, multiple times, to a MALE customer but not to me a FEMALE customer. Very telling.The NHBC, the Buildmark Warranty Provider, who has been exposed by The Guardian (so this is all in the public domain) for paying millions in incentive payments back to the builders instead of using that money, the policyholders money, to fix their shoddy houses and compensate them, is cosily tucked up in bed with builders such as Linden Homes and as such the 10 year NHBC Buildmark Warranty that all new home buyers are told is there to protect them, is not worth the paper it is written on. Google : The Guardian - new homes warranty firm pays millions to leading homebuilders. An article from 05/02/2017. The NHBC is supposed to be impartial but has been publicly outed for being anything but. Again, all in the public domain. Google : The Guardian - new homes warranty nhbc uk. An article from 06/02/2017.It's all out there showing just how corrupt these organisations are, all the while being allowed to destroy innocent people's lives, ..and their paying customers at that... the very people who put their bread and butter on their tables. As MP Oliver Colville has stated in one of those Guardian reports, there needs to be an OMBUDSMAN. THE GOVERNMENT NEEDS TO DO SOMETHING AND STOP THE CORRUPTION IN THE NEW BUILD INDUSTRY!
1/5
TrustpilotAvoid Linden Homes at all costs - East London
Avoid Linden Homes at all costs! East London development. Terrible from start to finish. Sales team outright fabricating things to make a sale (e.g. saying there will be parking spaces to buy when this was never going to be the case), shocking delays to completion dates, shoddy workmanship in the actual apartment, non-existant aftercare and snagging...and the worst customer service team I've ever encountered. Someone else said 'cowboys' in their review - absolutely true, there's no other way to describe Linden Heartbreaking that our dream home has turned into such a negative experience. Shame on you Linden Homes.
1/5
TrustpilotAbsolutely useless after sales
Absolutely useless after sales. Bought in the south west and just get empty promises to fix any issue. Took 18 months to get the guttering fixed properly. Now been waiting 7 months for another issue. They never call back when they say. Have tried the complaints system and never received a reply. Useless!
5/5
TrustpilotEverybody has their experience and I…
Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy
1/5
TrustpilotDriffield, Heartlands
Driffield, HeartlandsLooked at buying on this site. Affordable housing as soon as you pull into site, Prevalent drug dealing in part of the affordable housing. Not prepared to spend £250k+on this site.
5/5
TrustpilotFabulous Expeience
Credit where it's due. People come here to complain but people rarely give positive feedback. We purchased a new home at Northstowe "The Boulevards". It was frustrating getting a completion date and it was a month delayed due to some terrible winter weather but it was understandable. All the staff have been fabulous... smiley, friendly and happy to help. Yes of course we have had a lot of snagging and the quality is poor in places (but that's to be expected with all new builds) but Linden are going above and beyond to get everything ship shape.Special thanks to Val, Carla, Jake an Paul the maintenance man.
1/5
TrustpilotWow what poor customer service we have…
Wow what poor customer service we have been living in our supposedly new home for ten months and it looks like a patchwork quilt. Every wall internal and external needs painting as the workmanship was poor. With over 50 snags when we moved in! NOT what I expected from a new home. What is sad is that they then pay someone else to fix the original subcontractors shoddy workmanship
5/5
TrustpilotGreat home and service so far
Admittedly it is only one month since moving into our new home but I have to say I have been impressed. We made a offer on a detached property that had come back to market as previous buyer had fallen through. After we made the offer we read all the reviews and feedback and were apprehensive and concerned. However upon moving in we have had a good experience so far, yes we had snags but nothing that I would consider ground breaking. Unfortunately as the development was completed we had no sire manager and therefore have to deal with customer services, Emma Briggs who has been courteous, helpful and informative and has already arranged most of the contractors to return with dates penned. In fact it is one month tomorrow since move in date and I would say by the end of W/C 25th June most of the work will be done. So in essence would I recommend Linden Homes, yes I would for reasons as mentioned. Thank you Linden Hones and Emma for making it as painless processs and I have a beautiful home to show for it!!!!
1/5
TrustpilotBad doesn't even come close.....
Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !
1/5
TrustpilotI wish there is negative star for this…
I wish there is negative star for this company, not even worth a star. Appalling customer service from Guildford customer centre since we moved in on JUNE 2016. They pick the call but after hearing the name / site details they just drop the call off and never pick the call if dialled from same number, but they pick call immediately if from a different number and obviously drop off call just recognizing our voice. How can they be so rude like this? This is the ATTITUDE OF LINDEN HOMES SOUTH - NO ONE CAN QUESTION THEM ON ANYTHING LET ALONE THE CONSUMER, THEY ARE LEAST BOTHERED AS THEY HAVE SOLD ALL HOUSE IN OAKLAND HORSHAM (FEW STILL LEFT) SO NOT TO ANSWER ANY OF THE CUSTOMERS FROM THERE. ITS LIKE THEY ARE OPERATING IN A UNDER DEVELOPED COUNTRY, SHAME YOU OPERATE IN GREAT BRITAIN AND INSULTING THE CORE VALUES OF OUR COUNTRY. I have complained to the regulatory board about their behavior and also to NHBC.
1/5
TrustpilotMessage to Stacey Tylisczuk and others
Message to Stacey Tylisczuk and others If only Trust Pilot could let you message them back - I would say to this lady/couple "you have absolutely no idea how lucky you are. Yes £475 might seem like a lot of money to first time buyers and it's disgusting and I am sorry you too have been stung by this unscrupulous company, but try losing £309,950 or more as my lender has now valued my 3 bedroom Linden Home at £363,694 yet I've been unable to live in my uninhabitable brand new Linden Home for a month short of 2.5 years but I'm still paying out a mortgage on it, so what good is it to me when it's not fit for purpose" (Read my review below Uninhabitable House 2++ Years) Are you seeing these reviews #PeterTruscott? You are the Chief Executive Officer of #GallifordTry parent company of #LindenHomes (and btw as well as posting this PUBLIC on my FB page I'm also putting it on TrustPilot in the hope that this lady (but certainly others) will see it and realise just what a lucky escape she has had from the cowboy builders and despicable company that is Linden Homes. All of these people posting reviews cannot be wrong and I will continue sharing these posts to warn anyone even considering buying from you. Caveat Emptor #buyerbeware Do Not Buy From Linden Homes if you do not want your life ripped apart. Once they have your money they don't care and when you have problems, if you dare to escalate them, they will just set their unethical lawyers onto you. Then try utilising your 10 year NHBC Buildmark Warranty and you will soon realise that the NHBC is in bed with the builders (as reported by The Guardian) and they and their equally unethical lawyers will simply use their bully boy tactics to try and break you. They are two companies with no moral compass.
1/5
TrustpilotDisgusting Experience - Bristol!
As an excited potential first-time buyer, we were thrilled when we reserved our 2 bed house in Bitton Mill, Bristol. The sales team were friendly and couldn't do more. We were very apprehensive about the whole process as this was something we'd never been through. We even questioned what would happen if the valuation was bad - the very friendly sales Exec said there's no chance of that happening!Fast forward two weeks, and we receive a down valuation by £30,000 after paying £475.00 to the mortgage company. We were advised that we either cover the cost of the difference (what first time buyer has another £30k hidden in the bank?!) or go and get another valuation done.... still being out of our own pocket.We were so disgusted with how the sales team and Area Manager made it feel like it was our fault, that we pulled out of the process and lost £475 which, to anyone, is a lot of money. When other prospective buyers went to visit the property, the sales exec told people that we were unable to obtain a mortgage rather than a down valuation. These potential buyers knew us, which added insult to injury really.I don't know how a company can get away with reassuring a young couple who are naive in the house buying process, and then leave them to bear the financial costs associated with it. Thanks to Linden homes we had a very bitter opinion of new build developers. Thank god that we didn't let that get us down. If you want good treatment and not to be financially screwed over, go to one of the other developers!!!
1/5
TrustpilotIt's a zero from me !
I would have given zero stars if it was possible, however it was not.My son bought a one bedroom apartment from Linden & has had various problems since the money was exchanged, which have been difficult or very near impossible to resolve. However, to add insult to injury, recently I collected an order from Ikea for my son & duly parked outside his apartment while we carried the Ikea desk top up to his first floor flat. Upon returning to my car I was surprised & just slightly annoyed to find that I had been issued with a parking ticket by a company called NSGL (£40 if paid within 14 days & £80 if not). I thought that this was obviously a mistake & that it would be easily resolved if I appealed to the common sense of both companies.....how wrong I was.NSGL advised that I could appeal but turned it down without taking into account the mitigating circumstances & upon asking Linden to intervene & have the ticket overturned, they spoke to the parking company & advised that the ticket had been issued correctly. What a shower of s**** !Please tread carefully when dealing with Linden as they will be all sweetness & light until they have your money & then, forget it.
1/5
TrustpilotScandalous
Scandalous! Does not even deserve 1 star. Customer service are shocking and the head of customer care is an absolute dead loss! I really wonder where they drag their staff in from but then the M.D. does not care or follow through from customer complaints. Literally seeing how far I need to escalate this to get action and to warn others to not line the pockets of such a rogue company.
1/5
TrustpilotPoor management and customer services, disappointed and disheartened
Linden homes have the worst customer service management and project management I’ve experienced. The customer does not matter as soon as the contracts are exchanged yet they promise the delivery of a high standard experience in buying your home. They use the cheapest of materials and the cheapest contractors which is clear in the quality of the end product and the issues that arise after you move in. To date, sinking ceilings, bust boiler, scratched and scuffed ‘new’ kitchen, enter radiators, marked walls, faulty electrics, water logged garden, chipped tarmac in driveway, scratched gate, sinking paving, broken heating and a number of broken promises to remedy these issues.I’ve taken time off work and workmen have not turned up. I have sent plenty of messages mails, reminders voicemails and left messages for the infamous Jackie to get in touch and she fails to do so....I think they were making her up. It’s nit that I blame one individual....yes they could refrain from promises they can’t remedy...however I blame their poor quality training and their lack of management skills. Customer service is none existent and I among many are disappointed and disheartened by what was supposed to be a really positive experience. I would like to escalate further but 6 months from initial escalation no further forward, just another name that ignores customers.
1/5
TrustpilotLiterally the worst company I’ve ever dealt with.
Literally the worst company I’ve ever dealt with. Every single person I’ve had dialogue with has been behond useless. Honestly avoid, I mean that as I’m currently living with the ongoing hell which is Linden Homes.Just want to add, 1 star on trust pilot thats disgusting. Linden should be ashamed of there so called business. I’m gutted I didn’t see this feedback before purchasing.
1/5
TrustpilotAwful experience
Awful experience. I would never purchase a property from Linden Homes or any company associated with Galiford Try. Upon buying a property I had numerous issues from the beginning. Quality of the build is horrendous. Boiler was wired incorrectly amongst a 4 page back and front which took over a month to resolve. However the most recent issue is although I paid extra money for a balcony I asked for one specifically without a lamp column outside blocking the view. 8 months later it was relocated right outside my balcony without no warning or notice. Still in the process of trying to get this removed which doesn’t look likely. Significantly reduced the view, property value and looks vile! Still almost 4 months battling to get it removed. Can quite frankly say they have no care for customer satisfaction and are more interested in getting their money! Awful experience would never purchase from them EVER again.
1/5
TrustpilotBAD WORKMANSHIP
I am a plumber and I have had the opportunity to work in new builds, and the experience I have have had with linden is shocking, I went to a new build, the new owners had called me out as all their toilets where blocked. After much investigation, linden had not connected soil pipes to the main drain under the house, this ment my customers had to move out with much stress. The general workman ship of these houses are nothing but shocking, and after reading these other reviews, I hope Linden don't sell another house until they sort there own house sorted! Linden please sort yourselfs out, and do the right thing for your customers!
1/5
TrustpilotDO NOT BUY FROM LINDEN HOMES COWBOYS!!!!!
I would not recommend buying a home from linden homes!! We have had so many issues with the house and the customer service is appalling!! We have had serious mould issues all around the house, bathroom floors coming up, waste water not draining away properly since we moved in causing blockages in our downstairs toilet which is still ongoing and not being resolved, this leads to waste water coming out of sinks and no use of downstairs toilets!!!! Bedroom doors dont shut, cracks in ceilings, bedroom carpets coming up along the sides, kitchen units not being stuck on the walls properly... the list goes on!!! Its disgusting how they leave you with all these issues, I have to take days off work to wait for them to resolve these and sometimes they dont even turn up!!! Customer service team always fob you off or say they cant book you in for 4 weeks. Even took the issues to the MD who send a 1 lined email back saying he would take to customer services. Our whole estate is having the same issues not only us. I would never buy a house from linden homes!!!!!!
1/5
TrustpilotLIARS AND CHEATS - DO NOT BUY FROM LINDEN
I feel sorry for the poor woman below. What a horrendous story. I am putting this on here to support my friends who are currently living in a hellish situation in their new home.Check out the Daily Mail article 'surrey homeowners furious with Linden Homes over sewage smell'..... it's all self-explanatory. But it rings very true with the story below. The lying and deception - the passing the buck, and the sheer callousness of this company.They also have some very dodgy dealings behind the scenes - directors with conflicts of interests; shell company set ups (so there's no money in the bank if they're sued). Corporate thieves really.......
1/5
TrustpilotPeople are promised their dream home…
People are promised their dream home only to be faced with a house of nightmares!!! Avoid Linden Homes at all costs!!!
1/5
TrustpilotDisgusting after sales
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cranfield has the most, with 699 reviews rated 2.4 out of 5, followed by Stotfold with 689.
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