Trusted Agent profile
★★★★★
713 reviews across 2 offices and 2 platforms
Linden Homes Northern Home Counties has two offices, in Cranfield and Stotfold. Together they have 713 reviews on two platforms, rated 2.4 out of 5 overall.
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Linden Homes Northern Home Counties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMy experience with Linden in Bishops…
My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.
1/5
TrustpilotSet opening times don’t mean they’re actually open...
Wanted to talk to someone in the marketing suite today @ Brampton Park. Went there 3 times during their opening hours and no one was there.Annoying. Won’t be going back.
4/5
TrustpilotBrought my new home at Bitton mill near…
Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.
1/5
TrustpilotAvoid at all cost
Love the design of my house and love the location unfortunately that’s where it ends, from start to finish and now a year after moving in we have been let down with false promises, lied to and had to battle to get things put right. Linden are a fantastic company UNTIL you exchange then they are the worst company I have ever dealt with. I would strongly recommend looking at any other builder other than Linden, you have been warned read all these reviews and steer well clear.
1/5
TrustpilotIt won't do much but I guess if enough…
It won't do much but I guess if enough people put the boot in on Linden Homes and their parent ownership - which as I write i understand to be Galliford Try.My daughter is in a flat on a development in Colchester. The external landscaping to the whole estate of houses is unfinished. Street lighting after four, five, six years still does not work. Specifications on the plans were altered repeatedly. This builder is the worst of a bad lot i fear.
1/5
TrustpilotDon’t buy. Cheaply thrown together homes.
I’ve been in my linden home for 3 years. In that time I have had to change the handles on the internal doors. They were so badly and cheaply put together my son got locked in his room unable to get out. I’ve had to change the locks on the front door and garage. The Wi-fi doesn’t work as the internal wiring is all wrong. The kitchen is so cheap that is looking tired and all my toilets leak heavily from the cistern into the pan causing a huge water bill. I certainly won’t be buying again from them.
1/5
TrustpilotNot happy at all poor after sale service
Not happy at all, I've owned my home just about 2 years now (base in Harlow Essex) , problem I've faced? Wooden beam hanging, pip leaks and poor customer service. As am writing this review my leaks problem hasn't been fixed yet and it has been more then 4 month now, they ignored my emails. Common we have hard earned and pay huge amount for these homes ! I need someone to get back to me urgently please. I will have no choice now but to start legal action. Really? Do we have time for this?
1/5
TrustpilotUnhappy neighbours to new development
been left with mesh fence and linden home paper at bottom of garden as unable to keep to promises 😡😂
1/5
TrustpilotDisaster waiting to happen
I moved into a new Linden flat 4 month ago and the multitude of snags that were opened then are still open, despite the repairs being relatively easy to complete (replace a boiler part, correctly plumb the shower etc). The major one is a faulty fridge/freezer but despite mentions of the Grenfell disaster nothing is taken seriously by the Customer Services team, all complaints fall on deaf ears.
4/5
TrustpilotGreat service at Blue Mountain.
We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.
1/5
TrustpilotTerrible customer service and…
Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.
1/5
TrustpilotFrom bad to worse
Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again
1/5
TrustpilotShambolic
If there was a way of having - stars I would. We have been waiting for our house since May, we did part exchange and were told that our house will be ready in June/July, which came and went then told July/August, end. End of July we are told the windows they ordered were wrong and they will get replacements end of August so new moving dates to October/November which also came and went. Finally get a moving date 20th December but now with one weel to go, they are again not sure if it will be ready, they have booked CML for the 20th December the day we have been told we will be moving in. Our buyers should have our house on that day which means if they fail we will be made homeless, not to mention that with one week to go we have been a bit more organised than Lindens and booked movers, got BT and utilities moved. Every single conveyance plans they sent had to be resent as they were wrong. Our meet the builder got cancelled twice both on the day it was due, the second while we were there we were told that the site was too dangerous for us to go in. Thank you Linden Homes for the additional stress to our house move that is one of the most stressful things to do, I am not looking forward to potentially be homeless at Christmas with my 4 year old in tow. Utter Shambles..... Disappointed does not begin to explain the feeling.
2/5
TrustpilotTotally disappointed with Linden homes
Totally disappointed with Linden homes, the only good thing about them is Maureen, one of the sales representatives.I believe we were mislead from the start and I was so excited to be having a new home but quite relieved we pulled out now.
1/5
TrustpilotSo we put a deposit on a new home
So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.
1/5
TrustpilotOnce you buy, they say bye bye
Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017.Building process was a mess.Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!!Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to British Gas almost impossible as they could not find my property!Entrance/back and flat doors installed by Linden Homes were according to FirstPort not fire safety standard. This was not discovered until a year after I moved in. Due to this FirstPort threatened to take legal action if I did not pay to replace them. Linden homes claim no knowledge of the issue and claim no responsibility. No calls back when raised. Was given a number where they never answer the phone. No repairs done to the building etc as the responsibility was pushed to site managers and or management companies. Despite supposedly being a 10 year building guarantee on all new build properties. Management company counter argue that Linden Homes are responsible. Linden Homes forgot to register me on the land register. Was recommended to use their solictor. They forgot key paperwork, which meant I was hit by huge additional cost on the day of completion. Despite chasers in the weeks and days before. Completely incompetent.I and millions of others were missold leaseholds. I signed into a leasehold contract for service charges with Pentland Estates Management (they no longer exist and are now Firstport). Never sign a leasehold agreement without reading the service charges (mine seemed reasonable but no idea this could be sold off and uncapped) and do not buy a property which has any doubling ground rent clauses.I am now in dispute with both the management company and ground rent company for overcharging and poor customer service. However due to signing a leasehold clause in the mortgage I have no rights and property developers can sell the freehold as soon as possible (after 1 year) to different management companies who are allowed to raise fees and deliver nothing as they see fit. Disgraceful.Only option is to sell, just like my neighbours, in order to get out of this hell of increasing fees.Property developers & convayaners need to be investigated and under much deeper regulatory scrutiny.
5/5
Trustpilotif you love stress and being fobbed off…
if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.
1/5
TrustpilotA fraudulent, unethical company
Linden Homes continued to market my property after I'd reserved it; I believe, because they wanted to circumvent paying the property agents fees. With one week to go until completion, they pulled out and immediately replaced me with someone they'd found themselves. I found out that they'd pulled out from my solicitor with no communication from Linden Homes. I escalated this to the regional Managing Director, who was rude and unhelpful. I will now escalate it to the ombudsman.
1/5
TrustpilotFrom start to finish it has been such a…
From start to finish it has been such a bad experience and to this day 2yrs on I still have snagging issues that haven't been resolved Nhbc are no better as I believe strongly they they are working together.
5/5
TrustpilotBishops Cleeve - New Home
We brought our Linden house in Bishops Cleeve in June 2018, we were helped from day 1 with regards to exchanging our current home, we were given a set move in date and we move in on that date. There were a few snags as to be expected these were quickly rectified and the after sales team has been helpful with the one issue we had. AJ has been helpful throughout the entire process and we have been in the home circa 15 months and have no complaints. Very happy customers.Jack
5/5
TrustpilotI don’t normally write reviews but I…
I don’t normally write reviews but I felt that the experience I had with linden homes at Cleeve view warranted it. From the initial reservation of our house to this day (approximately 15 months) they have been most helpful. Initially any snagging was dealt with quickly and professionally by the trades and AJ and the site team would always ensure that we were satisfied and AJ would go beyond to make sure of this. Now my two daughters have also purchased on this site and Gemma was most helpful in keeping me in the loop as well as updating the girls.Yes not everything’s perfect the appliances are lower end and if I was to make an improvement it would be this.My home moving experience and the fact that as a family we purchased three houses says it all would recommend to a friend
1/5
TrustpilotWaste of time effort & money! Not worth the stress
If I could give 0, I would!! Initially, I ignored these reviews as the site manager seemed friendly & communicative. However, as soon as you’ve signed on that line, it will all change...Buy with Linden homes if you want delay after delay, want to repeatedly submit paperwork due to these changes, pay for your own accommodation after they cause you to be ‘in between homes’ after delaying 7 MONTHS and then take 2.5 weeks and counting to receive a refund after you inevitably pull out. If they ever send it. Oh, and a solicitor bill for a house you’re not even going to move to! Terrible company, appalling customer service and as for communication, well, it’s basically non-existent. And you better not expect an apology for any problems! Steer clear, it is NOT worth the stress (and waste of time and money). Buy literally anywhere else!!! Especially if you have a young family - you *will* be told a completely unrealistic completion date & be finding somewhere else to live. Don’t do it!!
1/5
TrustpilotHere's my honest view - steer clear!
Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.
1/5
TrustpilotHere's my honest view - steer clear!
Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.
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Cranfield has the most, with 701 reviews rated 2.4 out of 5, followed by Stotfold with 691.
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