Linden Homes Northern Home Counties estate agents in Cranfield and Stotfold

★★★★★ 1/5

Trustpilot

A shameful collection of human beings- so far I have had 49 days of work to fix my house!

This is a wholly untrustworthy, unreliable, dishonest and poor quality builder.I purchased a new build executive property from them ( £0.6m - 2.5 years ago) and am still trying to fix it, it breaks quicker than can be fixed!)Properties are built entirely by sub-contractors, to low standards, without adequate quality control or supervision. The output is shocking. To make matters worse, post sale support is nothing short of offensive. It can only be described as a fight to get your home into a suitable, merchantable, standard.The home builder ( if they eventually accept responsibility for the defect), just pass the issue to the sub contractor, no engagement, no supervision, no project management ( if the issue needs more than one sub-contractor you are in real trouble). I cannot stress how poor this experience is. Please - for your own health and well being, do not buy a house from this builder.. So far I have had 49 days of remedial ‘home’ days where I was needed to be available for contractors. This truly is an awful company with an attitude to match...shameful human beings who have no conscience.

Anonymous · 30 August 2019 · Linden Homes Northern Home Counties Stotfold

★★★★★ 1/5

Trustpilot

A shameful collection of human beings- so far I have had 49 days of work to fix my house!

This is a wholly untrustworthy, unreliable, dishonest and poor quality builder.I purchased a new build executive property from them ( £0.6m - 2.5 years ago) and am still trying to fix it, it breaks quicker than can be fixed!)Properties are built entirely by sub-contractors, to low standards, without adequate quality control or supervision. The output is shocking. To make matters worse, post sale support is nothing short of offensive. It can only be described as a fight to get your home into a suitable, merchantable, standard.The home builder ( if they eventually accept responsibility for the defect), just pass the issue to the sub contractor, no engagement, no supervision, no project management ( if the issue needs more than one sub-contractor you are in real trouble). I cannot stress how poor this experience is. Please - for your own health and well being, do not buy a house from this builder.. So far I have had 49 days of remedial ‘home’ days where I was needed to be available for contractors. This truly is an awful company with an attitude to match...shameful human beings who have no conscience.

Ral2114! · 30 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

MANOR PARK, PONTEFRACT. | good at pretending to care.

I wish I could rate it less than one star. I am completely appalled at the experience my partner and I have had since purchasing our house.When we came to view, everything was perfect. The sales exec was friendly, chatty, we build up quite a good rapport. We got our keys, everything great. During our “snagging” visits over the first 4 weeks, the sales exec kept reminding us that when we receive our customer satisfaction survey that if we “recommend” them, he gets his bonus. Until the day that we submitted that survey, everything was great. The DAY we submitted it, they’d received all of our money, our survey, he had his bonus, they stopped caring. Our snags didn’t get sorted. The shower fan extractor is fitted too close to a loft joist so the tubing to get the steam out of the vent tile doesn’t fit. Our loft is filling with steam which is sitting and soaking into the insulation and loft joists. Our patio door locks have failed, leaving our house insecure and voiding any home insurance, not just once but THREE times. THREE times we have had to call for an emergency locksmith and each time they have said we need new doors fitting. We report this back to Linden and each time get no response. We have a dodgy kitchen drawer and they’ve told us it’ll get better the more we use it. We’ve been here for 7 months, it’s not getting any better. The quality of the fitting of the floor is atrocious. There’s dents and holes in the plaster on the walls where builders have leant on it, or probably just punched the wall. There’s chips in the skirting boards. The sealant around the sink is a mess. The fittings in the house are cheap and nasty. For the money we paid for this house we are extremely disappointed. As first time buyers we feel we have been taken advantage of, as young buyers we feel we’ve been taken advantage of. We have contacted the on site sales team, customer services, and get no response.In short, Linden Homes will be your best friend and make you feel like they’re as invested in your house purchase as you are, but the second your money is in their hand, and the second you’ve submitted that customer satisfaction survey, they will drop you and they will, quite frankly, not care at all about you or your house. My only advice for anyone purchasing with Linden would be this: DO NOT SUBMIT YOUR CUSTOMER SATISFACTION SURVEY UNTIL ALL OF YOUR SNAGS ARE RESOLVED.

Jade · 24 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

You can't not tick the box so 1 star it is !!!

You cant not tick the box so 1 star it is.Avoid this company!!!!!!!!!🤬🤬🤬🤬🤬🤬 had to have the bathroom floor replaced 6 times. Glued together carpet in the bedroom , broken windows, bulging walls, no silicone around the bathroom floor and downstairs toilet. Patio doors had to be attended to 10 times......just a snippet of the shoddy crap this company dishes up.Boundary issues as our house boundary has been put in the wrong place. Nearly 2 years on still have mold on our bathroom ceiling as the extractor vent was installed incorrectly. Back garden covered concrete in orange tarp then 1 inch sod on top slimy mess of an uneven garden. Never get any response from customer service in the 7 days. Asked for it to be pushed to head of customer service. Still waiting for a response. !!!! Aarrgggghhhh they are despicable. Once they have your money they dont care.

Crazy · 23 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

It has been 16 month since we 1st…

It has been 16 month since we 1st reported our faulty banister. They came out today for the 6th time and once again wrong parts had been ordered. Our banister is now bare wood and screws sticking out from where they tried to take it out before checking the parts they had. We have been told once again, the parts will be ordered. They are presently building more houses round the corner, surely they have bannisters. We are also waiting for a replacement weather shield for the front door, of which they brought the wrong one. The plaster finishing at the bottom of the staircase which has been missed. The patio doors still letting in draft as apparently they have put in the wrong sized doors.

Amanda · 22 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

As bad as the reviews suggest. Avoid at all cost.

Let me start by noting that I visited this very page, read all the bad reviews and thought to myself "only people who've had issues complain" , "other developers will probably just be as bad" and that our development would somehow be different. How wrong I was I regret the decision to purchase a Linden Homes every single day. We've been in the house for nearly five months and they have not completed all the defects. The defect/snagging list had over 100+ items. Some included unsafe electrical wiring, not installing drainage, not installing a compliant DPC, not installing extractor fan ducting, defective brickwork etc. They've been to the property on numerous occasions to sort issues out and on some occasions have told me it has been sorted when it clearly hasn't. The ducting to the extractor fan is still not connected properly despite being told on two separate occasions it had been sorted (from initially being missed completely off).If you purchase a Linden property, you will receive no value for your money. They are constructed as quickly and cheaply as possible, and their hope is that you don't find the issues which are present.Avoid at all costs. Don't make the same mistake I did (in reading these reviews and thinking somehow your dream purchase will different. It won't. It will be built to a terrible standard and they won't care).

David · 21 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Manor Park

Manor Park, Pontefract.Noone has asked me to do this review. We bought our house earlier this year, was a few problems with the house but they where sorted really quickly. Everybody is really polite. All the negative reviews makes me think quality differs from site to site.

Sarah · 21 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 3/5

Trustpilot

Your beautiful view is not guaranteed.

So firstly, we moved into a 3 year old Lindens home on an established estate. We have heard of others on the estate having issues with their homes, but (and i think this was down to a change of project manager after ours was built) the house we bought is actually lovely. We overlook a 5 hectare nature reserve and are at the bottom of a privately owned cul-de-sac, and the estate is bright and airy and it has a great feel.So, the nature reserve is the point of my words of caution. This space is beautiful. We have hawks, owls, bats, and many other forms of wildlife that live here. It is prohibited to access from the public, and only license holding specialists are allowed to tender this land. According to some of the original residents on the estate, the marketing team sold their houses with the promise of never being able to build on the nature reserve, and those houses that overlook the nature reserve came with a premium on like-for-like models of the same houses on the estate. The nature reserve is home to some protected species such as the Great Crested Newt and barn owls, and they are protected by EU and UK law. This did not stop Lindens putting in a planning application to build 30 tiny terraced houses on it 3 years after leaving the site.Luckily with the mobilisation of the estate, and with the help of our local Councillors, independent experts and ecologists and with the help of the surrounding neighbourhoods, we collected nearly a hundred objections. With two months to go to the decision date, Lindens withdrew their application. If we hadn't had done so much hard work in the objection, our house would now be looking at tiny little terraced houses instead of open, natural shrubs, ponds & grassland.We contacted Trevor Dempsey of Lindens Midlands, asking for them to hand over the land as promised after the last house was sold, only to be told that they would be keeping it indefinitely.So my words of caution are....be very careful when talking to their marketing team before you buy. ANY promises of keeping any public land free from future development work is not cast in stone. Especially if you see any clauses in the title deeds concerning withholding land from handover.My advice is get everything in writing from their teams. If they will not send an email or a letter stating said public land would be free from development, and you progress with the purchase, do so at your own risk. Your pleasurable view over open fields and countryside may not be there in a few years time if they apply to build on it at a later date.

Craig · 21 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Untrustworthy extortionists

Linden negotiated a price and sold my vulnerable elderly Mother a house, took her deposit, signed an agreement and left her to fall in love with the place only to ring her two weeks later to demand a further £20k. They use sharp practice of the worst kind and are completely untrustworthy. Avoid

James · 21 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Abhorrent, shambles of a company.

Truly the most abhorrent company I have ever dealt with. You can tell a lot about a company who don’t claim their Trustpilot name. Firstly - Linden Homes have been bribing customers to complete surveys. I have two previous members of staff who will go on record to say that they received pressure from management to offer bribes to aggrieved customers in order to ‘win them over’ and get them to recommend Linden Homes in NHBC surveys. This may assist in assessing the ‘motivation’ behind some of the 5 star reviews on this platform. *As I write, I am on my third ‘relocation’ in 18 months where my family and I have vacated our property to allow Linden Homes to fix it and make it conform to basic building regulations. The difference this time being that they have a) not paid the money we are owed after they asked us to relocate and offered a reimbursement to cover costs and b) haven’t showed up to do the work. The house is empty with no work taking place because despite months of notice after they asked us to vacate and agreed dates, Linden didn’t mobilise in time. This is just one small element symptomatic of their incompetence.*They continue to withhold a roofing report despite it condemning my roof which is built incorrectly and has previously shed tiles where to this day only 40% of it is secured. *To this day, two of the ridge tiles are held together with adhesive tape. *One of the aforementioned tiles (after a matter of weeks living at the property) struck my wife’s car and cost almost £3000 worth of damage. Initially Linden tried to claim it was an act of God in high winds and attempted not to pay out. *A SAR has revealed some of the work required to the roof. Linden have illegitimately withheld information from the SAR in breach of the Data Protection Act but have failed to respond to my complaint in relation to this. *Despite it clearly being directed that the roof will need to be replaced and Linden Homes previously confirming this to be the case, they have since been caught out trying to carry out a botched repair and denying that the roof needs replacing *They have completed no fewer than 4 surveys of the property which highlight a scope of works. They then misuse the NHBC in order to try and wriggle out of their own list of works knowing that that the NHBC either don’t hold standards in certain areas or that these standards are particularly low. Sure enough, by calling an NHBC inspection they manage to wittle down the list that they themselves have already committed to correct. This leaves them in further breach of contract.*They committed to pay us £7350 to cover the cost of our relocation but have since failed to pay the agreed sum. *We still live with an incomplete kitchen after it had to be refitted for a third time. Linden failed to pay the kitchen fitter who refused to return and carry out any further work for them. *All over our development, the region and indeed the country, there are aggrieved customers who complain of non existent customer service and very basics of build quality being appalling. *Management within the company are incompetent at best but intransigent and entirely unreasonable. They are motivated by profits and bonuses and are not incentivised to build quality nor address the copious issues and defects that they have been aware of for some considerable time. They have a legacy of aggrieved customers.*Senior Management in the company have refused to meet with us in order to address issues. *We have had to challenge the MD of our region due to his dishonesty. A complaint into his conduct got sent to his own PA to investigate him causing me to query how a subordinate could investigate their Manager. My email was ignored. *Calls to Galliford Try to bring this dreadful company into line and deal with their legacy of aggrieved customers were ignored. *I have provided evidence of corruption, cheating, dishonesty, negligence and incompetence to the NHBC and have insisted that matters are taken out of the hands of Linden Homes due to them being completely out of control. I am reassured that their profits seem to have been affected and am hopeful that there will come a time that the company are either closed down or that Galliford Try choose to wind up their operations. Nowadays there is a conception that you should not buy a new build. Let me tell you unequivocally that Linden Homes / Galliford Try are exactly why such an assertion exists. They lie, they cheat, they cover up. And currently, if you properly understand the industry and lack of regulation (something I didn’t before buying from them) you will understand just why companies like these are allowed to function and get away with what they are doing. Lastly, in response to myself and others going to the press, the company respond by spouting the usual rhetoric of ‘we are disappointed that this property falls short of our usual high standards.’ Since being in the press, my wife and I have been quite overwhelmed by the response we have received from Linden Homes customers nationwide. They complain about the exact same issues and the exact same scheming behaviour. ItIs abundantly clear that Linden Homes do not have usual high standards. They are a rudderless ship who continue to cause misery and quite literally inflict mental illness onto decent, hard working families. I am in the process of putting pressure on the government to force Linden Homes / Galliford Try to stop building until they address the vast issues already created to hundreds of homeowners.My parting advice...My wife and I looked at several homebuilders prior to choosing Linden Homes. We seemed to get more for our money - more square footage and an extra room in this case. If I had this time again, I would have opted for the smaller house from the ‘other’ firm. Don’t be tempted by the ‘value’ argument and the need to squeeze every last penny or square foot out of the purchase. Go for the smaller house built by the builder who takes pride in their work. Never, under any circumstance consider buying a house from this abhorrent, dreadful company.

Joe · 20 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

I purchased a property from linden homes, Wilford fields

I purchased a property from linden homes, Wilford fields, Nottingham in October 2018. I was the first person to move in and I could not if asked for more! The sales office and the builders were all very accommodating. Nothing was too much trouble. Any snagging was sorted in a timely manner and was no trouble at all to them. I love my new home! :)

Lisa · 18 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Very Happy With Our Linden Home at Cleeve View

We moved into our Linden home on the Cleeve View estate almost two years ago now and have nothing but positive things to say about it. Yes there were some snagging issues, but there are with all new homes and nothing major. The minor snags we did have were sorted quickly and efficiently by the site team. Any subsequent issues have been sorted by customer services who are always polite and helpful...maybe not quite as quick as the site team but still acceptable.The sales team at the time (Gina and Gemma) were very helpful and pulled out all the stops to ensure we got the plot we wanted and negotiated extras included such as carpets, turf etc. A.J. & Jason who head up the site team have always taken the time to check periodically how things are going and help out when needed. The whole team at Linden Cleeve View have been fantastic and we cannot rate them highly enough.I'm sorry to see that there are others on this review site who are not as happy with their homes. As with any other large home builder I suspect standards may vary from site to site and also can be dependant on sub-contractors standards. All our neighbours have said how happy they are with their houses too, and we have also recommended to friends that they buy a Linden home on this estate.In summary...very happy customers here and we do not regret our decision to purchase a Linden Home.p.s. for the person who claims that Mr Williams earlier review is fake, I can categorically state he is not fake as he's our neighbour who is also very happy with his home. Sorry to hear you are not.

Karen · 6 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

This review relates to Cleeve View

This review relates to Cleeve View, Bishops Cleeve only.I am sorry to see that Linden have got such bad reviews. Our experience so far with Linden has been fantastic. We bought a five bed room house and moved in in April this year. As you would expect, there were some snagging issues but hats off to AJ, they were all rectified smoothly. In fact I will not hesitate in saying that AJ does go out of his way to resolve all the issues. The build quality is ok and plots sizes are more capacious compared to other developers. Customer service so far has been good too as we had a water leak in the roof which was rectified straight away. Although it has been just 4 months, I at this stage will definitely recommend these builders for this site and would expect them to continue providing the same service that they have delivered so far.

Faisal · 5 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

The harsh reality of buying from Linden Homes...

To the lady whose just written the review... Tara... I so wish you had read ALL my reviews before you bought from this unethical and unscrupulous company. I feel for you but at 4 weeks in and devastated, please prepare yourself because I am over 4 years since I purchased from these crooks and my house has been uninhabitable for 3.5 years. I started off like you, had to move out for a week for the house to be entirely redecorated from top to bottom, kitchen ripped out, flooring up etc and I fought for 5 months with senior management even for that, with Linden battling me every step of the way, their MD even came out to see the state of my house and before him, Head of Customer (don't) Care. It made no difference they just paid me lip service. Their MD, no longer with the company after I exposed the bribery in the NDA (Non-Disclosure Agreement) he tried to get me to sign - make of that what you will, even insisted their contractors sand and paint around me, moving my furniture and personal belongings as they went, bearing in mind every entire room needed doing, including walls and ceilings, whilst I worked from home (I refused and insisted I moved out), my house absolutely full of contractors - it was like something out of 60 minute makeover only an entire week and even then they had to draft in extra painters as they were running out of time to meet their own deadline. I moved back in and did the whole unpacking fiasco all over again, only to be forced out a month later, never to return and that was 19/01/2016. Yes you read the year right - 2016!Websites aren't allowed on Trustpilot so put into Google - Portsmouth News dream home has turned into living hell for owner -That was 3 years ago and Linden did NONE of what I tell the Portsmouth news reporter they agreed (via their lawyers, in writing) but instead they lied to the media then walked away with my keys after changing all MY locks to MY house, even the garden gate, such were their attempts at preventing me accessing MY own home. In fact, if I did want access for any reason, to pick up post even, I had to request it in writing via their lawyers and it had to be 'approved' by Linden and an accompanied visit by their Site Manager. This was to enter MY own house whereby only MY name is on the Deeds, yet such was Linden's contempt for me and disrespect for my property, they still treated it as though they owned it. In fact, in a Subject Access Request I did on Linden, they admit, multiple times, to having 'taken the house back' and not being prepared to 'hand it back' as they repeatedly failed to eradicate the Pseudomonas aeruginosa bacteria. Yet I was STILL paying for it and am STILL paying for it to this day. 4 years after I bought a house I only lived in for 5 months and £52,000+ later in mortgage payments, which I am funding on part sick pay, part life savings since I have no choice otherwise if I default on my mortgage I will be repossessed by the bank and after being taken to court for the 2nd year running by Fareham Borough council for unpaid council tax on my uninhabitable house, when I'm paying council tax AND since April 2018 my own rent on my temporary alternative accommodation as well... here is where I'm at (as at June 2019)Again, put into Google - Portsmouth News Woman left suicidal after paying 310,000 for contaminated sarisbury green house she cant live in -Linden Homes (and the NHBC) have ripped my life apart, so my advice ....and I tell everyone I come into contact with, in person or on the phone, literally everyone I speak to .."DO NOT BUY FROM LINDEN HOMES"My reviews have been updated as this 4 year nightmare has played out and the despicable treatment I've received from Linden Homes.I really hope people read these reviews and save themselves from the heartache I am going through.

Yvette · 3 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Where do I start?!?

Where do I start?!?Writing this with tears streaming down my face. We purchased our dream home in December 2018 off plans. We had been shown around a show home which we loved and decided this was going to be our forever, family home.I couldn’t have been more wrong!! We have had nothing but issues and LINDENS couldn’t be less bothered if they tried.I’m heartbroken. It’s been 4 weeks since we moved in our house and still it is a mess. We had so many things that needed fixing in our home, that many it got to the point every wall in the house needed to be sanded somewhere, repainted and re glossed. We are on week 3 now of lindens rectifying these issues and still there is so much to do. We have been moved out all this week in the hope that they would get in and get on and get the house finally finished for this weekend. Well, they haven’t! We are all camping in the living room tonight as that’s the only room that is anywhere near done.We have complained to LIndens many times. I’ve begged them to finish it so that we can start living a normal life again but they seem to take no notice, sending in the odd person to do the odd bit of work here and there.Since taking our money off us for the house, the site manager has gone off sick, and no one seems to know what they are doing or even care!!No one wants to help with anything. The contracts manager is rude and talks to us like we are just a nuisance and yet we can’t even sleep in our own beds. I don’t understand how people can just not care?!? This is our home, our belongings. We have just given them £400’000 for our house and yet they have no respect or care, for us or the situation we are in. School holidays with 3 children, and both still working. It has been nothing but torture.I wish now that we never bothered. Once LINDENS have your money they stop caring. It seems we are not the only ones having issues either. It seems to be a common thing with the last 4-6 houses on a site, they get the scraps. All the decent tradesman moved to a new site and then bodge over bodge is all we get from cowboy builders. We have really been trying to kick our feet with them this last week as all we want is to be able to enjoy our home but sadly this isn’t in sight any time soon.We sent an email of complaint to the director of the site our house is on and didn’t even get a reply. The contracts manager is rude and calls us a nuisance, the site manager went off on sick and the assistant manager has not got a clue.I’m totally broken. This whole situation is making me contemplate suicide. That is how low I am. I just don’t understand. How? Why? Why the aftercare is so bad. How do people sleep at night when they are causing so much hurt and pain to someone else?!?If you are thinking of buying a house from lindens DONT!!I am trying my hardest to hold it together but I am struggling. This last week I have slept at my dads, mother in laws, in the car. Lindens have offered no help, leaving us to fend for ourselves and have dragged their feet in getting anything done. If I could give Lindens’s ZERO stars then I would.

Tara · 2 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Avoid at all costs

Moved in June 2017, currently in August 2019 my flat has still not been completed and building work is still happening on my own flat and the site. The hot water regularly cuts out, there are massive leaks throughout the development, security issues with faulty doors, terrible building work, rude and unhelpful customer services. The sales team lied about first come first serve parking on the site, there is none. The refer a friend scheme is also non existent Linden's will refuse to pay that. The service charge, ground rent are extortionate as well as the power supply you cannot opt out of. It's a car free development meaning you cannot gain a parking permit for the area. It's not gated another lie that has been exposed after tenants have completed. They charge you for pets. This won't be finished until well into 2020 and the building at the front will never be finished as Linden's do not own this. The blue hoardings at the front will never come down giving the look of a building site forever. Overall disgusting company to deal with and should avoid at all costs.

Max · 1 August 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 3/5

Trustpilot

Cleeve View, Cheltenham

I've read many of the reviews and am sorry to see so many negative ones. This isn't the case with my new build in Cleeve View, Cheltenham. The build is good and the sales team were very helpful. The customer sales team after the 2 week period got issues sorted, but not always quickly enough. There was a rush to move us in before the tax year end and this resulted in a variety of problems that were quite stressful at the time, but they were sorted. Linden dealt with all the legalities well, I part exchanged and was happy with the deal. My complaints now, after 2 years, are, this is still a developing site and I am not happy with so much site traffic up and down my road. After rain there is still a lot of mud, I wasn't prepared for that. Also, the garage has only one layer of brick and this lets in rain. Linden homes would not rainproof this for me.On the plus side, the rooms are big, the solar panels work well, 2 sets of bifold doors are great in the sunny weather ( oh, by the way, the bifold door guys took a few visits to make them run smoothly), high spec bathrooms, showers, kitchen.I see others have mentioned AJ, site manager. I endorse everything said, a really professional and dedicated member of the team.I would have given 3.5 Stars GOOD but the there weren't enough star boxes.

Robert · 30 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Just slit my tire on the curb of a…

Just slit my tire on the curb of a newly installed estate. By newly installed .. it's been there 3 years now. Willing to remove this review when they replace the tire. I have been in touch but don't seem to be getting taken seriously so far

Daryl · 26 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Linden Homes. Woodhaven, Chalfont St. Peter

The poor workmanship has caused irreversible structural damage. Adrian Sims (MD Chiltern) has failed to remedy major works and the 2 year builders warranty is worthless. Our dream home is a catastrophe after just months of habitation. The remedial works has triggered Asthma in my daughter as Linden refused alternative accommodation

Alfie · 20 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Wilford Fields - Could not be happier!

We moved into our new home in December 2018 and being able to spend Christmas in my new house was perfect! The team even brought me round a bottle of wine and a cheese board with a card the entire sales team had signed! Where else do you get that?We bought off plan and it was our first house so we weren't sure what to expect, from the first visit Andy, Hilary and Lorette have been brilliant, they helped us choose our customizable upgrades ( Hilary has great local knowledge so could even put us in touch with local trades people) and gave us great advice on what we should be doing heading up to completion like sorting out utilities and bin collections. What I love best about the team is the honesty, they don't give you loads of sales patter and try to swindle you, they just tell it like it is so you know exactly where you stand and what to expect, as a first time buyer that was invaluable. Before the house was finished Andy and co were on hand practically every weekend to let us go to the site and visit the house, which helped me plan things like decorations which sounds simple but made a big difference. It is also worth mentioning the extremely high quality finish that all come as standard and you don't realise yourself until you're showing friends around the house and they point it out. Once you move in you have a snagging visit where you go round the house and find things that aren't up to your standards, Hilary did mine and she highlighted more things than I did, the team have so much experience and have probably snagged so many houses they have an eye for things that I would never even think of, like the beading around a door frame. All of my snags were done within a couple of weeks except for my front door (which they replaced because it had a slight scratch on, they had to order it in) since I have moved in they've also done some things that are well above my expectations like accept my packages when I've been at work, they replaced my kitchen sink and tap (not because it was broken but because I preferred a different style) they replanted some flowers that I killed off in the front garden. I was one of the first homes on a large site so they are still building on the other side of the estate and all of the builders and site team are extremely courteous, they all say good morning when you're on your way to work ... once again little thingsWe all know that you're more likely to leave a poor review if you've had a poor experience and it is easy to blow things out of proportion, but the fact I am leaving this shows how incredible my experience has been, I still pop into the sales office most weekends for a chat.

Yvez · 17 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

I will be following up on this review…

I will be following up on this review once linden homes get back to me om the issues ive been raising for 3 years.......

Alex · 15 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Cleeve View, Cheltenham - so far so good!

My husband bought a 3-bedroom house off plan from Linden Homes at their Cleeve View development in Gloucestershire as a BTL investment. We got the keys to the house last month and to date we have been pleased with the process and the house.The sales team, Gemma and Sam, have been in touch throughout and have been helpful. The same goes for the Part-Exchange coordinator, Neil.The house was finished when they said it would be and the build quality seems to be good.There were a few, minor issues, and the Site Manager, AJ, has gone out of his way to get them sorted out out quickly and effectively. He was not at all defensive when we raised these concerns and he has been a pleasure to deal with.The mortgage broker that Linden Homes recommended to us, "The New Homes Group" were shockingly bad and I would advise purchasers to avoid them like the plague. The landscape gardeners that Linden Homes used on site are pretty shoddy - the standard of their planting is terrible and we currently have a dead tree planted in the plot next to ours, due, we believe to them not have planted them properly.I wanted to write this review because we were close to not making an offer on a Linden Home after reading the reviews on here about the company - both the standard of workmanship and their attitude to dealing with issues. My heart goes out to anyone who has spent hundreds of thousand of pounds on a new house to find that it has been thrown up shoddily and then has to suffer a nightmare getting the developer to take responsibility. That said, our experience with Linden Homes so far has been a positive one. It seems to us that their quality can vary significantly by region. Although it is early days, our opinion at the moment is that the Cleeve View team have done a very good job in terms of both the build and customer care and based on our experience we would be happy to recommend.

Beth · 5 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

DONT BUY A LINDEN HOUSE

THEY ARE THE WORST HOUSE BUILDER. DO NOT GO NEAR THEM!!!! SAFFRON WALDEN SITE, DO NOT BUY THE ARE RIDDLED WITH PROBLEMS!!!

Edward · 2 July 2019 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Hope you have no “snags” - Wilford Fields Nottingham

The after sales process has been incredibly poor. I decided to get a professional snagger in after noticing things didn’t quite feel right in our home. This was met very negatively by the site manager who continually used the phrase he has to “justify his existence” for all snags on our list. Eventually the site manager stopped bothering to support and left us to more junior colleagues who it must be said endeavoured to support us as much as they could and were far more pleasant and adept at dealing with customers.But unfortunately contractors used are far below standard and we have had issues with flooring, plumbing, and electricians. Our issues are not resolved, and in some cases are worse than before. At my first attempt at applying pressure with a more formal email outlining my issues and how I wished to proceed I have been told to go to the NHBC. Haven’t even bothered coming to look at the details I have outlined and ignored half of my email.The NHBC will now lengthen our continuing issues and we will be escalating our complaint inwards.

Home · 29 June 2019 · Linden Homes Northern Home Counties Cranfield