Linden Homes Eastern estate agents in Royston, Kirby Cross and St. Albans

★★★★★ 5/5

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Thank you to Linden Homes!

I have recently purchased a property (at Perrybrook) from Linden Homes, and I would like to express my thanks to both the sales team and the on site building team (that really have gone above and beyond to promptly address snagging issues, as I reported them). The Linden Homes team at Perrybrook and Vistry Western have all done a superb job, I have been pleasantly surprised by the high level of service, and I'm very pleased with my purchase and buying experience.

Phil · 29 January 2021 · Linden Homes Eastern Kirby Cross

★★★★★ 4/5

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Kingfisher Green

We bought our first home at the Kingfisher Green development in Exeter and the entire buying process was so easy and straightforward. Karrie the sales executive was very helpful, friendly and made sure the process was smooth even in the middle of a pandemic. On moving in, there were a few cosmetic issues as you would expect, but we were very impressed with the degree of honesty from the sales team and the site manager about these issues and they set out to fix each and every one in record time. Amber and her team were amazing at sorting the issues and keeping us updated every step of the way.We highly recommend the team here at Kingfisher Green if you're looking to buy in Exeter.

Baba · 26 January 2021 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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To even know where to begin with this…

To even know where to begin with this review is filling me with dread and anxiety and if someone had given me the foresight to avoid using linden homes i would’ve avoided a whole year of heart ache.The houses look beautiful on their website and the face to face customer service is second to none! They’ll become your best friend..... but please don’t be fooled....once you’ve handed over your life savings for your dream home you’re forgotten.... we’ve been here a year now and have had endless problems..... the customer service has been probably the worst I’ve ever experienced in my whole life from everyone I’ve had to deal with.... even the “highest” person in charge.... they really honestly DO NOT GIVE A ****They do not return your calls..... speak to you like dirt and if you do get an appointment for someone to come and repair the ENDLESS problems you’ll face... they just don’t turn up.I can’t tell you the saga that started when we came to collect the keys because I’ve written about it so many times to complain and nothing has even been acknowledged never mind dealt with.... and reading all the reviews on here .... lots of people have all had very different stories but with the same outcome ..... nothing is done to make you glad you bought your house with these people ..... spend your hard earned money elsewhere and save yourself an emotional breakdown

Claire · 26 December 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Lemon Home

Well!!!!! Where should I start. Bought this property a year ago after one of the other properties on this site fell through, which I found hard to believe as they said it was not affordable to me... absolutely crap linden homes.Had the mortgage in place, so they offered me a 3 bedroom across the road. Talk about not finished, snagging order went in after 2 weeks and to this date absolutely nothing has been done. No attention to detail, they sub contract out to cowboys absolutely terrible. If other houses were missing things this must of been the house I purchased to come in and take what they want. I have a fridge with no shelving only a wine rack where I’m balancing my eggs on, and still not got them.I’m fuming with this company, sales team promising this and that... what a load of crap... all lies.To anybody thinking of purchasing a property from this shower think again... they promise the world, but actually doing it is another thing.Regarding the landscaping... to be honest I’m not even going to go their, again cowboy landscapers.Don’t buy from Kingsgate Development !!!!!!!!

Tony · 12 December 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Leaks & Poor Workmanship

We've lived in our Linden home for 2.5 years and during that period had the usual snagging stuff which Linden generally took care of. They were excellent in the first 2 weeks and then asked for a review which we gave happily & positively. Unfortunately, since then we're had 2 leaks which have caused damage to both the flooring and ceilings below. We are still waiting on the main bathroom floor to be replaced.Our latest issue is faulty grouting in the en-suite which has led to water getting behind the tiles causing mould and again water damage to the ceiling below.I started to remove the silicone around the shower tray to replace it but the tiles were lose and literally fell out which was due to the grout failing. At this point we spoke to Linden who's response was:"In terms of your shower, I have spoken to my manager, our NHBC inspector and the NHBC directly who have advised, it is believed that the reason the tiles have fallen off from the bottom row is due to mastic or grout failure in which the area has turned black from water damage.The reason for this belief is there is no pipework present around this area meaning, this damage has not been caused by a pipework leak. I have queried with the NHBC whether the mastic and grout would be deemed a latent defect to which they advised, mastic and grout falls under homeowner maintenance outside of the warranty period. Noting you reported this issue outside of your warranty, I regret to advise I cannot assist any further.Should you wish, please do feel free to contact the NHBC for further advice and support."So they basically said, the grout has failed (in less than 3 years!!) but it's our problem and not theirs.We've owned houses for decades and other than cleaning - grout doesn't need maintenance.So, Linden not interested. NHBC not interested. Insurance company not interested (they only cover leaks and not water ingress due to faulty workmanship).Now, we are left picking up a £2-£3K bill for the repairs.We nearly sold this house and bought a larger one on the same development (Beaumont Park in Ringwood) but Covid put a stop to that - potentially a good thing and we dodged a bullet - more bathrooms = more leaks.As soon as this is sorted out we'll be selling this clown house which just keeps falling apart.

Ronnie · 4 December 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 3/5

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awful finish

Currently a tenant at the Linden Homes Graylingwell estate in Chichester.... I live in a flat... The finish on these flats is awful. Gaps in the sealant around the bath, in the kitchen and in the bedroom. Linden Homes didn't replace the old roof tiles on this building so we are always having leaks and damp patches in bad weather (not good for flats only build 5 years a go).They also didn't replace the old wooden windows, which are a nice feature, but unfortunately they are not air tight like modern windows and therefore make the flat incredibly poor at keeping heat insulated and also for keeping the sound out. Furthermore, the windows on my flat have split at the frame as wood tends to do over time, this now causes moisture to get into the walls leading to damp patches.The problem isn't completely Linden Home, most new builds aren't finished great and you often have to get the finishing team round to do some snagging etc. It's blatant my landlord didn't, so all these issues might have been solved when these properties were initially build had my landlord bothered to ask Linden Homes to come back.However, of course, if Linden Homes had built these places to a higher standard intially than these issues that are coming out now might not have ever existed. I'm a little upset I can't lie when I first looked at this flat I thought it had great potential and the surrounding area is lovely. Unfortunately over the last year all these issues have come to light and I now see how poor the build quality was from Linden Homes.In conclusion, if you buy a Linden Homes property make sure you give it a proper inspection before move in and get Linden Homes back to finish off all the odd jobs if it's a looking a bit bodged!

Jake · 21 November 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Very nice job

Rating only, no written review.

Hadil · 13 November 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Please people stay away they don't seen…

Please people stay away they don't seen to wanna fix anything my flooring and knife marks in it and when they done the flooring all the glue went on the skirting boards and they just left it. I rang the after team up and they did send someone out who done the flooring and this man just came out with alot of rubbish So linden are now saying there is nothing else they can do. It looks like someone has already lived here its that bad

Amanda · 11 November 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Shoddy workmanship and water ingress

I am one of several shared ownership flats built by Linden Homes a couple of years ago, as part of a mixed development. We have been stunned at the poor level of workmanship since build, many of our flats have had severe water ingress, forcing us to move out, others have had leaking toilets which it turns out were poorly installed, we’ve found rubbish shoved in kitchen voids and under bath tubs by builders, hoping we wouldn’t notice. It’s been a depressing experience and we are still finding rubbish hiding and getting leaks from the windows from when they weren’t fitted properly. Wouldn’t recommend linden homes at all.

Joanna · 1 November 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Shocking customer service

After contacting them on many occasions to arrange a viewing I received a call end of August to advise they will call me in 2/3 weeks to arrange a viewing once the site is safe etc never heard a thing so I chased it and still have heard nothing back now the home we wanted have now all gone.

Tyley · 28 October 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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We have just bought a new house in ENFIELD ,North London.

We have just bought a new house in Enfield built by Linden Homes and are very happy with our experience.Linden homes has been acquired by Vistry partnership and the whole management team has changed since March of this year.So most of our dealing has been with the new team.All our requests , concerns have been dealt with by them promptly and to our satisfaction.The new site and area manager has been particularly helpful and friendly to us and we feel quite reassured about our purchase.We are actually thinking of investing in another property in the same development.I think that speaks volumes.

Mamoon · 23 October 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Extremely disappointed with the service…

Extremely disappointed with the service I had with Linden home site in Rugby Cawston. Totally unprofessional not even received a single call from higher management, I suppose to move in end of October, I have paid deposit and reserved the plot and signed the agreement!!! After signing the paperwork I have instructed my mortgage advisor to process the paperwork so we can exchange well with in time, I then received a call from sales guy saying they cannot offer me the deal I have agreed and signed also the flooring and carpet I suppose to choose it’s already done without consulting with me. I was very disappointed with this tried my level best to discuss but seems like not getting anywhere, after numerous phone calls messages and emails still no outcome, “ I felt really disappointed and decided to pull out but saga still continues Chapter 2 my refund again I was chasing my money back but only received fake promises”I would strongly suggest to people out there don’t bother with them completely waste of time and most importantly the stress and the hassle I have been through is definitely ghastly.

Gurpreet · 18 October 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Excellent and professional

We have recently purchased a property from Linden homes at The Oaks Chudleigh in Devon. We brought during lockdown but despite this from start to completion we had no issues all. Move day went well and we were in by 12pm.We have had very minor snagging just trivial stuff, but we were taken seriously and the site team fixed the issues very quickly and willingly.We didnt get to pick our kitchen and bathroom as it was already done- but it was what we would have chosen anyway! But we were offered any custom items and never pressured into anything. We always found everyone on site helpful and professional- they were always there for anything we needed at a drop of a hat although being busy. Covid restrictions and safety were always followed if they had to enter our house and they always left it as if they hadnt been in. We love our home and the quality of everything is great.There seems to be a few negative reviews but i can honestly say we have have nothing but positive things to say! I guess you only feel the need to source these sites if you have had a bad experience so do take them with a pinch of salt. We would recommend Linden homes to anyone so if you love the home you have seen just follow your heart.

Laura · 16 October 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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You’ll end up buying Stress & Anxiety!

What can I say...First 6 months without hot waterOver year with still poor (Pulsating) water pressure, a drive that floods the front of the house and in to the integral garage when it rains, creating a stream in to the back garden, still waiting for the retaining wall to be built in the back garden to stop it slipping in to the neighbours (Not helped by the flooding), rain water plumbed in to open sewer, unable to heat the lounge and master bedroom due to poor / missing insulation and now a playground built outside my bedroom window and not where it was shown on the site plan, resulting in legal action now being taken but don’t worry this is only a £395k “premium” home. I dread to think what their standard build is like! All I can say is good luck if your buying one.

Martin · 1 October 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Beautiful house and fantastic service

We have bought a 4 bed detached in the new Perrybrook (Brockworth) development.I can honestly say that it is the most beautiful home. The sales team (especially Dan) have been fantastic and have done everything they can to make the process as simple as possible for us. Dan still stops when he sees us to have a chat. He’s great. The house had minimal snags and any snags we’ve raised have been fixed quickly. The site team have been so helpful and have done things they haven’t needed to do, just to help us out.The house design is great.To be honest I can’t really understand the negative reviews. I understand that each region is different but if you’re buying in the South West you wont have any issues. Thanks to Dan and site! Yas and Luke

Yasmin · 12 September 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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A constant and exhausting battle

I have now lived on the Linden Homes development, Ashton Rise in Marketing Harborough for 2 years. The pre-sales experience was faultless - our options were made clear, we were not pressured into making a decision and we were guided throughout the entire process. I guess you'd expect nothing less when someone is trying to sell you a £400k property. Since moving in, and for the past 2 years, the only way I can describe the customer care service is unbelievably frustrating, tiring, and neverending. Whilst the team at customer care are friendly and appear to do what they can to resolve issues, there is something fundamentally wrong with how the business is ran.Whilst any new-build buyer should expect snags, it's the aftercare service that should get you through. With a long snagging list and still many issues still resolved (2 years later), we are well and truly and the end of our tether with them. Not one single fix or piece of work that needs doing has gone smoothly. The customer care office, site team, and external contractors are incapable of communicating. I can think of many examples where work has been scheduled and the contractor has either not turned up, not been able to complete the job, or completely misunderstand what needs doing. In addition, what has also become apparent is that a lot of the initial build or groundworks has not been completed to NHBC standards, by which, Linden MUST abide.Whilst I am a patient person and do not like speaking ill of a company, I feel it's important that anyone thinking of buying a Linden Homes property seriously considers whether they are prepared to spend years of constant battling to get your new house built to the standard they promise before you hand over the cash.

Jack · 10 September 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Linden Homes. Maybe the worst builders in the world?

We recently purchased a properly from Linden Homes, finches park, and since we moved in we are still fighting for the completion of our snagging items. I need to point out that we had over 100 and some of them were serious, water leaking through the ceiling for example due to incorrectly fitted water cylinder. Customer services have also been appalling as they promise to correct their mistakes but don’t follow through. We just feel abandoned and this is not acceptable. Linden Homes don’t care about the customers’ experience but are happy to take your money in the knowledge that your home is sub standard. They always appear to blame everyone else; contractors, sales advisors, home buyers but never take responsibility that systematically they are running a business by incompetent employees.Linden Homes should have a banner that reads, “that will do” I feel very disappointed and let down by the whole experience.

KC · 2 September 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Please don’t ignore these reviews.

Please don’t ignore these reviews.We had problem free problem with our home. We’ve lived here for 5 years now and we have decided to move on rather than waste more time fighting Linden.

Mary · 1 September 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Would give Zero stars if I could!!!!

Would give Zero stars if I could!!!!Shocking company who simply don’t care after they have your money!It’s very simple Don’t buy from them.Customer service and communication is zero.Plenty of other decent home builders to choose from.

Stephen · 28 August 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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DO NOT BUY FROM THESE BUILDERS

It's now the time to post what was meant to be my dream home to have your dreams shattered by LlNDEN HOMES. I paid a £99 deposit to buy this home and took a week from work to move out my rental home to prepare to move. Picked my home during Covid-19..with Linden Holmes Bishop Auckland..These Builders were prepared to go ahead with a sale in Lock Down by opening the sales office with one member of staff. Within 24hrs I had my morgage in principal..Good considering we were going into a Full Lock down.They offered flooring and 5K towards my deposit..fantastic offerAnd my reservation is now fully confirmed. Whilst I had to take a holiday from work I went to pick my kitchen.. flooring and tiles. Great!!! Im all excited.Then the fun starts!!!I was purchasing a two bedroom semi detached house..Main bedroom had a en-suite and there was a bathroom and ground floor W/CI didn't really want the en-suite 3 toilets for 2 bedrooms!They agreed on this occasion they would omit the en-suite...things are good!!NOT....I asked if I could have a integrated dishwasher...Bearing in mind they did not have to put an en-suite in my thoughts were this would compensate for this. The rude Female Sales Director said No way!!! are you getting a dishwasher!!!!Then I was told you not getting flooring for the Kitchen!!!Then they said no integrated Fridge/freezer but their details of the property included a integrated fridge/freezerSo they honoured me that!!! Nice of them!!!This was a hurdle that I never thought would be so stressful buying a new build!!Then I get a phone call they wanted 10% deposit to omit the en-suite!!!!My solicitor and their solicitor said this was not possible as I had not exchanged...So the en-suite is now going in the property!!! Even though they agreed they would not put it in.Then more fun startedHad a meeting 3 weeks later to discuss the kitchen/flooring/tiles of which to me I had confirmed was all ordered...So I am then told I had picked an upgraded kitchen and they wanted £850 there and then!!Tiles and flooring I had picked was discontinued !!!! What the hell....I thought this was confirmed what I had picked.Took them 3 weeks to tell me after I had confirmation it was all agreed.....I'm more stressed than ever!!!Paid the upgrade and picked further tiles and flooring.I had by this time put a complaint in....With no response from anybody.. I was due to exchange June 8th 2020 but due to Covid 19 they extended it by a month to the 8th July 2020..My searches are paid for and in placeSurvey paid for but was back logged due to Covid 19.9th July i get a phone call from my sols to say they have pulled the sale as i have not exchanged..this was out of my controlThey would not extend this any further and i was told they not selling me a house....I tried all channels to speak to management with no outcome to resolve my purchasing of a Dream Home..I have since found out they have sold it...it was never re advertised for a sale!!!............LINDEN HOMES....DO NOT LET THEM TREAT YOU LIKE THEY HAVE TREAT ME....

· 22 August 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Linden homes nightmare

I recently reserved a house on Linden homes laithwaite gardens site..after reservation fees paid I received zero correspondence from Linden regarding upgrade & fixtures queries I made.Just before exchange of contracts they informed my solicitor that the build completion date had been pushed back 8 months!Despite sending an email to her 3 weeks previously saying the build was on track!All in all, a nightmare & not a company I would advise anyone to deal with.Customer service is atrocious & they couldnt care less if you dont buy as they Will have other customers lining up.if you do proceed they will happily stow your cash away gaining them interest while they delay build.You are made to feel an inconvenience when you call even if they answer which they usually dont.First site rep we dealt with didnt even know how to take a card payment over phone & the whole process feels shady, cynical & cold.AVOID AT ALL COSTS!UPDATE:After chasing the return of my reservation fee for 2 weeks through 3 different team members-including area sales manager- I was assured it would be refunded but that they "couldnt say how long refund would take, usually 5-7 days"13 days later, still no refund.

Gary · 19 August 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Ditto almost word for word the last…

Ditto almost word for word the last review. They must have some seriously cack-handed people working for them - who simply don't have the strength to do up nuts! That happened in the downstairs toilet and bathroom. Pretending now to have all staff on furlough, yet their website says their sales teams are still on hand by phone and video chat! Funny how they're available for making sales, but not for answering customers who have already bought off them. I absolutely abhor their lying through their teeth like this. They were incompetent long before Covid-19 was invented! Good job they'll have something to blame from now on. They have no self-respect, no respect for anyone else and zero credence. They should be renamed Fawlty Towers Ltd.Firstport? We had a letter from them that basically says they're not actually responsible for anything and the money we pay them is for (followed by a gobbledygook, blinding by science explanation!)...It literally made no sense whatsoever. But I can assure you we have to pay it, but they will be doing nothing for us because the money we pay them isn't for that. It must just be to cover their wages, as they sit in an office doing nothing, but devising stupid letters. I can't think of any other explanation - and they're not giving us a plausible one. So there we have it! What a splendid idea of ours to buy off them and enrich their pockets. More fool us! And anyone else who chooses to buy off them after reading these reviews. Read lots - buy once! - From a place worth buying with a company worth buying from and that cares. Lindens does not.

Tea4Me · 19 August 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Ferriby Rise, Grimsby

If I could give Linden 0 stars I would because of the appalling customer service we have received and our poorly finished house. It’s such a shame because we bought our first house from Linden homes in 2013 with no major issues what so ever (we did have snagging issues but who doesn’t with a new build). This why we decided to buy from Linden again and had such high hopes.Firstly we was told we would be moving into our new house in December, then January, then February. We eventually got our keys to our new house just before we went into lockdown (March). Our neighbour who purchased the exact same house had already moved in before us in January.We didn’t move in straight away because the house was very dusty due to not being able to get our carpets fitted before the lockdown. This was our personal choice and not at the fault of Linden Homes however due to the state of the house I am really glad we didn’t move in straight away. The overall general finish of the house was poor. The paintwork of the house was appalling. There were flashings on the walls, architrave in our en-suite was not fully painted you could see the wood, skirtings and stairs had not been glossed, there was flecks of paint on my kitchen units and on the floor of my kitchen and bathrooms (only flooring we had in our house),our french doors were broken, some windows had a chip in them, the door to our garage is covered in plaster, our brick work is covered in plaster and not been cleaned, our garage let water in when it rained, dents in the door frames and that’s to just name a few. Before we moved into our house properly a painter did come and patch up the poor paintwork but really it needed a full repaint of the whole house. After complaining three times we were told the paintwork was up to NHBC standard. NHBC only deal with the structure of the house so we felt like Linden were not being truthful. When we moved in there was scaffold in our garden because they had not finished building one of the other houses. We therefore had to wait for the scaffold to come down before our back fence could go up. Not ideal with a dog or safe in my opinion. Our fence has nails sticking out of it which isn’t safe for our daughter when she is able to toddle around the garden. We was told that some of these issues was due to Covid which I completely disagree with. Inside of my house should have been finished properly before Covid as we was to complete before the Covid lockdown. Just excuses in my opinion. Since being in our house more problems have occurred and the attitude of the Linden team has been nothing short of appalling. We have had a leak from our shower due to one of the nuts not being tightened properly which damaged our bedroom carpet, landing carpet as well as our en-suite floor. We had a battle to get Linden to pay to replace the damaged carpets of the foul water which leaked from our shower. It absolutely stunk and customer services said the landing carpet can be cleaned. Linden have since replaced all the damage but not without fight. We are still waiting for our en-suite floor to be replaced and it’s been nearly 6 weeks since we discovered the leak.We have since found the radiator in our utility is leaking and this had water marked the floor. It’s been problem after problem. When we email we are sometimes ignored or we don’t get a response for weeks after chasing up on previous emails we have sent. We don’t feel looked after or valued. We feel like our house have been rushed to get completed rather than focusing on the quality of the finish. We would not have minded being delayed as long as the quality of the finish was excellent but it was so poor. We now feel like Linden have the attitude of we have your money so who cares. Very disappointed compared to our first house. We have paid a lot of money for our forever home and I personally don’t think it is worth all the money we have paid due to the poor finish. Such a shame.

Jessie · 18 August 2020 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Beware of rip-off Linden homes and First Port maintenance

The Linden homes Heathland development in Frimley is a lovely community and neighbourhood. We moved here 3 years back and this was our first new build buy. It is very disappointing for us to see the site still not finished as Linden homes promised during the sales process. Linden homes customer service department is not responsive or professional and really hasn't been helpful we we've had to go ahead and fix quite a lot of the build issues on our own.Linden homes appointed First Port as the maintenance company for the sitt and we are yet to see any real value for the monthly maintenance fee that we are paying First Port. For us, Linden homes and First Port truly feel like big rip-offs. Most of the communal areas on the site hasn't been maintained properly with the lawns dying out and overgrown with weeds, drainage issues, building rubble still on site and a safety issue in many areas, entrance to the estate yet to be finished after all these years. I'd strongly advise buyers to look at Linden homes and First Port reviews and talk to home owners before having anything to do with new build homes from Linden homes and properties maintained by First Port.

Randhir · 17 August 2020 · Linden Homes Eastern Kirby Cross