Trusted Agent profile
★★★★★
790 reviews across 3 offices and 2 platforms
Linden Homes Eastern has three offices, in Royston, Kirby Cross and St. Albans. Together they have 790 reviews on two platforms, rated 2.6 out of 5 overall.
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Linden Homes Eastern's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotLinden Heathlands Review
The site I own a property on in Surrey has still not been finished and I have lived there for nearly two years. There are serious health and safety risks around the whole site and linden seem to have down tools and disappeared. The quality of build is rushed and has never been snagged properly 1 year after as they said they would for settlement cracks etc, plus we have had some tiles fall off our house and we are still waiting for them to be fixed.
1/5
TrustpilotAwful customer services
Awful customer services - we were handed over a home that wasn’t finished (and still isn’t 18 months on). Communal areas left unfinished and unsafe, no maintenance, we had no streetlights for over a year...the list goes on!!!
1/5
TrustpilotDisgraceful customer service
Been trying to arrange viewing for 2 days and no one got back in touch even though message left.Got through to central office and spoke with 'Keisha' (spelling may be incorrect). She was rude, spoke over me and wouldn't listen to me! Disgraceful for someone who should be promoting sales and customer satisfaction.She is obviously in the wrong job!And as for the company...If you want to sell houses have people available to deal with prospective buyers!If a message is left someone should respond to that message the same dayI am in disbelief at the service!!! Atrocious!!
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSSome of the worst customer service I have ever experienced. Rude, arrogant and utterly disrespectful. They do not value you as a customer! As other reviewers have posted the communication is terrible. You constantly have to chase them. Their tone is terrible and they do not value you. You will chase and chase them. Building work is at the lower end of the building regs and they cut a lot of corners. They charge you for EVERYTHING. They are the Audi of houses. The standard model gives you nothing! My advice - Don’t go near.
5/5
TrustpilotExcellent experience from start to finish
Bought a house in Malton through Linden Homes and the service was first class, site manager was on hand almost immediately to deal with our snags and one or two small issues, currently in the process of selling to upgrade through Linden Homes again at Cayton Reach due to work relocation, extremely satisfied and would highly recommend.
1/5
TrustpilotThe worst build quality ever, not sure their builders have heard of wall alignment...or a ruler.
So so so soooo bad.Buying our first flat together at the moment, really loved the look of a Linden home apartment on paper - great location. etc. Went to view the property - the build was terrible, no walls or woodwork aligned properly, the whole thing was a bodge job. Huge cracks across the flooring in all the rooms. The attitude of the sales person was clear they just wanted us to handover cash as quickly as possible - boasting about how quickly we could be in. They also didn't own the land either - so they were doing it 'on behalf of a partner'. Which all seemed a little fishy to me - could be exposed to some high rates there. I feel sorry for anyone who buys that place.Anyway thanks for the honest reviews - I really dodged a bullet.
1/5
TrustpilotVery bad experience and we didn’t even buy a house.
The communication from Linden/Vistry homes is appalling. We had to cancel a reservation and after reading reviews for aftercare service I think we had a lucky escape.It took 6 weeks to get our deposit back after endless emails and phone calls. Think very carefully before handing any money over!
5/5
TrustpilotGreat house, team and neighbourhood
We found Linden homes and the estate in Bishops Cleeve in December 2019, we moved in the February 2020. Becci Douglas was very helpful in managing the sale and answering all of questions. AJ met with us to explain all of the finer details of our new home with great depth, experience and passion. AJ was then available to help with any questions or concerns once we had moved in. Everyone has been so friendly it was a great start to our life in our new home (pandemic aside). All of our thoughts and concerns about new builds were erased, the houses are spread out, they all have their own character, the estate has a great mix of people of all ages, our checking list was very small, no issues with the house. Fairly priced with the local area and looking forward to new shops opening soon. We moved from a 2 bed terrace house, our bills are predicted to be the same for a 4 bed, due to the solar panels and modern build. I feel the cold and love how warm the house is. I would recommend Linden homes to friends and family.
1/5
Trustpilot-ve rating requires
Rating only, no written review.
1/5
TrustpilotHomes are ok (just) but the Customer…
Homes are ok (just) but the Customer Service is the very worst in the whole industry, two year warranty means absolutely nothing, sent photos of a defect and the response was that in THEIR opinion off a PHOTO it was user damage, contacted the contractor directly who refuses to deal with it as they decide if it is defect or damage so need Linden Homes to provide a job sheet, Linden REFUSE to provide the job sheet even though it is costing them nothing! Why?
1/5
TrustpilotThe worst customer service I’ve ever…
The worst customer service I’ve ever experienced. You may love a house but think very carefully before buying from Linden Homes (Now Vistry) The communal areas which we pay a service charge for are nothing short of dangerous. Collapsing walls, collapsing car port roofs, protruding wires from the ground, fallen trees, collapsing 9ft tall pillars at entrance to the estate, no street lighting, no road markings, dead plants everywhere. I have pictures of all of it. I’ve reported it and NOTHING HAS HAPPENED. BE CAREFUL!!
4/5
TrustpilotLinden House in Bath.
We have bought a new Linden House in Bath on the Ensleigh site. We love it.There are snags that need addressing like every new build but every time I have needed some assistance the people have been really easy to get hold of, reply immediately and have on the whole sorted things out very quickly.Sales team were great. Moving was very convenient.I have been very impressed with the builders too who work so hard in the very cold winter months too and are now returning during the Covid crisis. They are always really cheerful and polite and work very hard!This company must have been hit really hard during this crisis but they are cracking on with it and doing a great job.I love the design of the house, plenty of space in the correct places and it looks fab. Paint is pretty thin so when you touch it, it marks or comes off but guess that is the first coating on plaster so it will need re painting.Stay safe and well.Best wishes
1/5
TrustpilotUnsafe sites that’s look vile for…
Unsafe sites that’s look vile for homeowners to live on. Rude staff who have screamed “unlucky you puss” when fallen from bike. Disgusting. Wouldn’t buy a house from these if it’s the last thing I do.
1/5
TrustpilotInferior materials, poor customer Seevices
Inferior materials, incompetent sub-contractors, diabolical customer services. We have had issues such as garden used as a soak away for the site, toilet waste not coupled and flushing g into the ceiling void, electrical wires joined with parcel tape, poorly fitted flooring
3/5
TrustpilotThey take a long time to fix things
New Brunswick area- My house had lots of snaggs a year on now not yet resolved. Sometimes you go to customer care team with a problem and they pass it onto the sub contractors and then they contact you to fix the thing. It's a very long and tedious process which is inefficient. Lots of stuff has been fixed not always to the highest standard. Still love my first home and I cant complain about the location. Sales team are pushy and don't inform you at all where the annual charge goes to.
1/5
TrustpilotPoor quality and follow up service.
Initially good and attentive but numerous problems and shirking of responsibility. Build quality not good. Plumbing was dreadful And have had issues for 5 years. 2 houses on are development had their roof blown off and ours was not properly secured!!
1/5
TrustpilotPlease dont wast money we bought a…
Please dont wast money we bought a house at barley field and the finishing touches are just a mess it does not look like a brand new home at all. I was better of buying a house someone has lived in and doing it up myself
1/5
Trustpilottake your money and run
Really only wished if i had another chance would never buy from them. Dont waste your money
5/5
TrustpilotOak Park Development-Tockwith
I was very shocked to see the negative comments on here. I have just purchased a property at the Oak Park Development in Tockwith, and since stepping through the sales door to walking into my own home the service has been second to none. Prior to purchasing the house Amy Stewart showed me around the house and told me all I needed to know, she made me feel so comfortable and wasn’t pushy giving me all the time I needed to view the properties I liked. Amy liaised with me throughout the entire process and has been an absolute god send, the support she has given throughout the process has been fantastic and has made the purchase exciting and stress free, she was so supportive and I knew she was just at the end of the phone if I had any queries and was very time efficient with everything. Connor who was also in the sales office was also very helpful, approachable and gave me the time I needed. Since moving into my home, the site manager John has been in regular contact ensuring the house was built to a sufficient standard; he is knowledgeable and contactable and he does as he says. Even with Covid the service I have received has been amazing and I couldn’t be happier. I can’t thank them all enough.
2/5
TrustpilotBought a house in borehamwood back in…
Bought a house in borehamwood back in July 2017. Same comments as everyone else, as soon as we gave them money it was impossible to get them back. We have 3-4 doors with gaps from the floor to the bottom of the door of at least 3cm so sound travels easily and it’s a larger gap than NHBC state. Had a huge snagging list that never got finished even after numerous emails. Insulation from our garage is awful so we have had to get someone round to finish properly. Love the layout of the house but incredibly poor finish and quality from Linden. Would never buy from them again or recommend to anyone else. I know there’s not much on the market but their properties really aren’t worth it. Go for a smaller developer who has quality control checks as these guys clearly don’t.
5/5
Trustpilotgreat customer care
Rating only, no written review.
1/5
TrustpilotCommunication is appalling
Communication from Linden Homes and Vistry Homes is appalling.DO NOT BUY FROM THESE COMPANIES - they will happily take your money and it will take you months and months and months to get snags sorted as they just don’t care after this.AVOID!!
1/5
TrustpilotJust keep away
Just keep away. Their quality is nonexistent, cutting corners leaving a trail of defects.
1/5
TrustpilotUNTRUSTWORTHY
Linden are building a new estate in Thurston, Suffolk. They have Outline planning permission for up to 200 homes on the site. Their detailed application has now shown that 191 houses will be squeezed in to 2/3 if the site and they will then apply for further housing ( making it more like 300) on the site. They are abusing their power and planners seem incapable of stopping them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 741 reviews rated 2.5 out of 5, followed by Kirby Cross with 696.
The three Linden Homes Eastern offices, by town:
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